If the coil spring fractures, it can puncture the tire, causing a loss of vehicle control and increasing the risk of a crash.
Hyundai Motor America (Hyundai) is recalling certain 2018 Santa Fe Sport vehicles. The front coil springs may have been improperly manufactured and, as a result, may fracture under certain loads while driving.
All of the affected vehicles are currently unsold on dealer lots. Dealers will replace both front coil springs, free of charge prior to the vehicle’s sale. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 167.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Date: October 12, 2017
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 167: 2018 Santa Fe Sport Front Coil Springs (TSB #17-01-060)
***IMPORTANT Dealer Stock and Retail Vehicles***
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Hyundai has launched a safety recall in the United States to replace the front coil springs in certain Model year 2018 Santa Fe Sport vehicles produced by Hyundai Motor Manufacturing Alabama and Kia Motor Manufacturing Georgia beginning on August 25, 2017 through September 6, 2017.
1% of the 2018 Santa Fe Sport vehicles in dealer inventory are affected by this recall.
The Hyundai Santa Fe Sport may contain improperly manufactured front coil springs which could fracture under certain loads while driving. In limited instances, a fractured coil spring can potentially contact and puncture the tire while driving. Driving with a punctured tire could result in a loss of vehicle control and increase the risk of a crash.
- A supply of front coil springs will be shipped on 10/12/17 to dealers with affected vehicles in Dealer Stock to cover those vehicles (qty. 2 springs per vehicle).
- The Technical Service Bulletin (TSB) #17-01-060 was published 10/12/17, and describes the service procedure to replace the front coil springs.
- Check your dealership’s affected VIN list in WebDCS under the Service tab > Uncompleted Campaign VIN List. Vehicles not identified as impacted by an open recall can be immediately released for sale.
- Refer to the below Customer FAQ.
This recall has been posted to the NHTSA website, and you may receive phone calls from customers with questions regarding this matter. Vehicles affected by this recall are in Dealer Stock.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Q1: What is the problem?
A1: The subject vehicles may contain improperly manufactured front coil springs which could fracture under certain loads while driving.
In limited instances, a fractured coil spring can potentially contact and puncture the tire while driving. Driving with a punctured tire could result in a loss of vehicle control and increase the risk of a crash.
Q2: How was this discovered?
A2: This condition was discovered at the vehicle assembly plant.
Q3: Have there been any accidents?
A3: Hyundai is not aware of any field complaints related to coil springs on the affected vehicles.
Q4: What is done during the recall service?
A4: Hyundai dealers will replace the coil springs in the affected vehicles. This procedure will be performed at no charge.
Q5: How long will it take for the recall service?
A5: The repair procedure should take no longer than 3 hours.
Q6: Will owners be notified?
A6: Vehicles affected by this recall are in Dealer Stock. Dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed.
|Key Contact Information|
|Dealer Support||Contact Information||Description|
|Parts||[email protected] 1-800-545-4515||Parts ordering hotline|
|Techline||1‐800‐325‐6604||Vehicle Technical Support for Hyundai Dealer Technicians|
|Warranty HELPREP Line||1‐877‐446‐2922||Warranty Claim questions for Hyundai Dealers|
|Warranty Prior Approval (PA) Center||1‐844-371-3808||Warranty Prior Approval (PA) Center for Hyundai Dealers|
|Xtime Technical Support||[email protected] 1‐866‐984‐6355||Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
|Customer Support||Contact Information||Description|
|Hyundai Customer Care Center (Recall / Campaign Questions)||1‐855‐671‐3059||Customer questions or concerns related to recall or service campaigns|
|Hyundai Recall / Campaign Website||www.hyundaiusa.com/campaign167||Updated information related to the specific recall or service campaign|
|Hyundai Customer Care Center (General Questions)||1‐800‐633‐5151||Customers general questions, non‐campaign related|
|Hyundai Roadside Assistance||1-800-243-7766||Hyundai Roadside Assistance|
|Key Reference Information|
|Campaign Central||Consolidated repository of recall and service campaign info. Located on the service tab homepage in www.HyundaiDealer.com|
|Car Care Scheduling (Xtime) – Tutorials||www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling|
|Car Care Scheduling (Xtime) – Recall Appointment Notification||1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
|Parts – Campaign Parts Management (CPM) Procedure||As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management|
|Service Rental Car (SRC) Program||www.HyundaiDealer.com > Service tab|
|Technical Service Bulletin (TSB)||www.HyundaiDealer.com > Service tab > Hyundai Tech Info|
|Uncompleted Campaign VIN Listing||A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock and Retailed.
|Recall Campaign Website||www.hyundaiusa.com/recall www.hyundaiusa.com/campaign167|
|Technical Service Bulletin||GROUP||NUMBER|
|OCTOBER, 2017||2018MY SANTA FE SPORT (AN)|
|SUBJECT: 2018 SANTA FE SPORT (AN) FRONT COIL SPRING REPLACEMENT (RECALL CAMPAIGN 167)|
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty Vehicle Information” screen via WEBDCS to identify open Campaigns.
Description: On certain 2018MY Santa Fe Sport vehicles (AN), the front coil spring may have been manufactured with a process that could result in a spring fracture. A fractured spring can make contact with the tire, potentially resulting in a tire puncture, increasing the risk of a crash. This bulletin describes the procedure to replace the front coil springs.
Applicable Vehicles: Certain 2018MY Santa Fe Sport (AN) vehicles produced at HMMA (VIN begins with 5NM) or KMMG (VIN begins with 5XY).
|Part Name||Powertrain||Part Number||Qty.|
|Flange Nut-Self Locking||ALL||54559-28000||2|
|Coil Spring Compressor Tool||ALL||09546-26000*||1|
*Note: Or aftermarket equivalent tool
|Model||Op. Code||Operation||Op. Time||Causal Part||Nature Code||Cause Code|
|2.0T 2WD Santa Fe Sport (AN)
|Replace Both Front Coil Springs and Alignment||2.6 M/H
|2.0T AWD Santa Fe Sport (AN)
|2.4 2WD Santa Fe Sport (AN)|
|2.4 AWD Santa Fe Sport (AN)|
NOTE 1: Submit Claim on Campaign Claim Entry Screen
NOTE 2: If a part is found in need of replacement while performing Recall Campaign 167 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.
- Remove both front wheel and tire assemblies (A) from the front hubs.
88.2 ~ 107.8 Nm (9.0 ~ 11.0 kgf.m, 65.0 ~ 79.5 lb-ft).
Be careful not to damage the hub bolts when removing the front wheels.
- Remove the brake hose (B) & wheel speed sensor (C) from the front strut assembly by loosening the mounting bolts.
6.9 ~ 10.8 Nm (0.7 ~ 1.1 kgf.m, 5.1 ~ 8.0 lb-ft).
- Disconnect the stabilizer link (D) from the front strut assembly (E) after loosening the nut.
98.1 ~ 117.7N.m (10.0 ~ 12.0kgf.m, 72.3 ~ 86.8lb-ft).
- Disconnect the front strut assembly (E) from the knuckle by loosening and removing the bolts & nuts.
Tightening torque: 137.3 ~ 156.9N.m (14.0 ~ 16.0kgf.m, 101.3 ~ 115.7lb-ft).
- Remove the left hand side fender apron upper cover (F).
- Remove the right hand side fender apron upper cover (G).
- Remove the left hand side service cover (H).
- Remove the left hand side mounting retainer (J) and pull the cowl top cover slightly to the side to allow access to the strut mounting nuts.
- Remove the right hand side service cover (K).
- Remove the right hand side mounting retainer (L) and pull the cowl top cover slightly to the side to allow access to the strut mounting nuts.
- Loosen and remove the left hand side strut nuts (M). Remove the assembly (N).
53.9 ~ 73.5N.m (5.5 ~ 7.5kgf.m, 39.8 ~ 54.2lb-ft).
- Loosen and remove the right hand side strut nuts (O). Remove the assembly (P).
53.9 ~ 73.5N.m (5.5 ~ 7.5kgf.m, 39.8 ~ 54.2lb-ft).
Front Strut Coil Spring Removal
- Remove the dust cover (Q). Using the special tool (09546-26000), or equivalent, compress the coil spring (R). Remove the insulator and coil spring from the strut assembly.
Install New Coil Spring
- Ensure the lower spring pad (T) is aligned so that the protrusions (U) fit into the holes (V) in the spring lower seat (W).
- Install the new spring onto the strut and compress the new coil spring with special tool (09456-26000), or equivalent.
Indicated color identification marks are on the coil spring (1). Pay special attention to color identification marks, install coil spring with identification marks aligned towards the knuckle (2).
- Fully extend the piston rod and install the spring upper seat and insulator assembly.
- After seating the upper and lower ends of the coil spring (Y) in the upper and lower spring seat grooves (Z) correctly, tighten new self-locking nut (54559-28000) temporarily.
- Remove the special tool (09546 26000), or equivalent.
- Tighten the self-locking nut to the specified torque.
58.8 ~ 68.6N.m (6.0 ~ 7.0kgf.m, 43.4 ~ 50.6 lb-ft).
Reinstall Strut Assembly on Vehicle
- Install Strut Assembly in the reverse order of removal.
- Check the front alignment. (Refer to Front Suspension System – “Front Alignment”).