March 17, 2023 NHTSA CAMPAIGN NUMBER: 23V180000
Windshield wiper failure can reduce visibility, increasing the risk of a crash.
NHTSA Campaign Number: 23V180000
Manufacturer Hyundai
Motor America
Components VISIBILITY/WIPER
Potential Number of Units Affected 167,085
Summary
Hyundai Motor America (Hyundai) is recalling certain 2021-2023 Palisade vehicles. The windshield wiper motor may operate intermittently or fail to operate due to snow or ice buildup on the windshield, causing the wipers to fail.
Remedy
Dealers will replace the driver-side windshield wiper arm, free of charge. Owner notification letters were mailed May 15, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 243. This recall is an expansion of recall number 22V-627.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Hyundai has a Recall
23-01-026H
MARCH, 2023
DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 243)
IMPORTANT
Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work.
As required by federal law, dealer s must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Description: Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. This bulletin describes the procedure to replace the driver’s side windshield wiper arm with a revised part.
STUI
This TSB includes a STUI picture as a requirement. Where indicated, please include the last 6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are clearly visible. Finally, please ensure the captured picture is completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit.
Applicable Vehicles: Certain 2021 – 2023MY Palisade (LX2) vehicles produced from 12/1/2020 – 11/22/2022.
Refer to the QR code or link below for guided video information:
Hyundai Service Learning – Recall 243 Service Procedure
Service Procedure:
1. Open the hood (A).
Information
- Leave the windshield wipers in the down position.
2. Remove the driver’s side wiper arm plug (B) and the wiper arm nut (C).
Tightening Torque:
16.6 – 19.5 lb-ft (22.6 – 26.5 Nm)
3. Remove the wiper arm from the vehicle and remove the existing wiper blade (D) by pressing the wiper blade clip as shown.
4. Install the existing wiper blade onto the new wiper arm.
NOTICE
- Ensure the wiper blade is firmly attached before installing the new wiper arm. If the wiper blade is missing or improperly installed, the new wiper arm may cause damage to the windshield.
5. Reinstall all parts in the reverse order of removal.
Information
- Ensure the driver ’s side wiper arm and wiper blade are reinstalled in the proper auto stop position.
STUI
Using STUI, take a photo of the new driver’s side wiper arm after it is installed on the vehicle. Include in the photo a piece of paper containing the last 6 digits of the VIN and the date of the repair.
Upload the photo to STUI.
6. Test the wiper operation for proper function and auto stop position.
7. The service procedure is now complete.
Recall 243: Driver’s Side Wiper Arm Replacement – Dealer Best Practice – Remedy Available
March 20, 2023
| Document Topic | Date |
| 03/20/2023 |
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS.
A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.
Recall Description:
Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.
TSB 23-01-026H (or latest version) describes the procedure to replace the driver’s side windshield wiper arm with a revised part.
Affected Vehicles:
- Certain 2021-2023MY (LX2) Palisade Vehicles produced from 12/01/2020 – 11/22/2022
Remedy Information:
Replace the driver’s side wiper arm with a revised part.
- Estimated Repair Time: 3 M/H
- Recommended Technician Training Level: Hyundai Certified Technician or greater.
Recommended Alternative Transportation:
A Service Rental Car (SRC) will not be needed for this remedy based on the time to complete.
Customer Talk Tracks:
Sample (customer already at dealership): “Every time you bring your vehicle to our dealership for service we check for open campaigns and recalls. We found that your vehicle has an open recall which requires replacement of the driver’s windshield arm with a revised part. Hyundai found that certain Palisade vehicles equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow or ice at the wiper arm. We will install the revised wiper arm during your visit today which should only add about 20 minutes to your visit.”
Sample (additional background and general practice/care of wipers): “Although the windshield wipers do a great job of clearing your windshield of snow and rain, they have limitations. If possible, it is always a good idea to clear your windshield with an ice scrapper/brush or leaf blower prior to beginning your drive as clearing excess snow using the windshield wipers alone can cause damage to them rendering them inoperable. As an extra measure against wiper arm damage caused by snow and ice accumulation, we are going to install a revised driver’s windshield wiper arm during your visit today.”
Parts Information:
- This part number is initially on Campaign Parts Management (CPM) until further notice; dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, HMA will communicate to the field/dealers.
Customer Mailing:
- Owners of the subject vehicles are expected to be notified via First Class mail starting in mid-May 2023 or sooner of a remedy available for their vehicle.
FAQs:
Q1: What is the issue?
A1: The subject vehicles are equipped with a windshield wiper system that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice.
Q2: What are the affected vehicles?
A2: Certain 2021-2023MY Palisade vehicles produced from 12/01/2020 – 11/22/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market.
Q3: What is the safety concern?
A3: Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.
Q4: Have there been any accidents or injuries?
A4: As of the date of the filing (03/17/2023), Hyundai has confirmed 20 unique incidents received from November 18, 2021 to March 9, 2023 in the U.S. There are no confirmed crashes or injuries related to this condition.
Q5: Stop Sale?
A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers.
Port: As of the date of this filing (03/17/2023), the appropriate port campaign hold affecting certain Palisades has been issued. Affected vehicles will be repaired at the port and released once remedy has been completed
Q6: What will be done during the recall service at the dealer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the driver-side windshield wiper arm. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022.
Q7: When will owners be notified?
A7: Owners will be notified in mid-May 2023 or sooner.
RECALL 243 ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
December 2022
❖ On December 2, 2022, NHTSA’s Office of Defects Investigation (“ODI”) opened Recall Query RQ22-005, an investigation into the scope of affected vehicles involved in Recall 22V-627, a safety recall initiated to address allegations of windshield wiper failures due to the accumulation of snow and/or ice while driving in certain model year 2021-2023 Hyundai Palisade vehicles in the U.S. market.
❖ On December 16, 2022, Hyundai received the agency’s Information Request letter pertaining to RQ22-005.
January – February 2023
❖ On January 25, 2023, Hyundai reviewed the status of safety recall 233 (22V-627) with ODI in its monthly review of safety-related investigations and topics.
❖ On February 10, 2023, Hyundai submitted its response to the Information Request letter regarding RQ22-005. Hyundai cited in its response that, although the frequency of intermittent wiper failures on vehicles equipped with the PS56 motor was significantly less than that of the recalled population using the P63H motor, it was continuing to monitor field data and performance related to the alleged defect and subject vehicles for scope.
March 2023
❖ On March 10, 2023, NASO convened its North America Safety Decision Authority and decided to conduct a recall of all affected model year 2021-2023 Palisade vehicles equipped with the PS56 wiper motor with the original wiper arm design.
❖ As of the date of the initial filing, Hyundai has confirmed 20 unique incidents received from November 18, 2021 to March 9, 2023 in the U.S. There are no confirmed crashes or injuries related to this condition.
[1] For further details, refer to Hyundai’s Part 573 Defect Information Report concerning Recall 233 (22V-627).
Recall 233 – Windshield Wipers May Fail – 2020-2021 Hyundai Palisade
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| HYUNDAI | PALISADE | 2021-2023 |
17 Associated Documents
Defect Notice 573 Report
RCLRPT-23V180-1275.PDF 213.643KB
Recall Acknowledgement
RCAK-23V180-8917.pdf 645.146KB
Remedy Instructions and TSB
RCRIT-23V180-3533.pdf 487.536KB
ATTACHMENT A Chronology
RMISC-23V180-4936.pdf 101.545KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V180-0443.pdf 471.082KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V180-0121.pdf 219.654KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-23V180-0766.pdf 216.298KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V180-0597.pdf 219.654KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V180-1248.pdf 219.654KB
Recall Quarterly Report #1, 2023-2
RCLQRT-23V180-8054.PDF 211.143KB
ISSUED Renotification Notice – 09/28/2023
RCRN-23V180-3616.pdf 256.203KB
Recall Quarterly Report #2, 2023-3
RCLQRT-23V180-7884.PDF 211.389KB
Recall Quarterly Report #3, 2023-4
RCLQRT-23V180-9510.PDF 211.485KB
ISSUED Renotification Notice
RCRN-23V180-1862.pdf 160.287KB
ISSUED Renotification Notice
RCRN-23V180-4053.pdf 105.251KB
ISSUED Renotification Notice
ISSUED Renotification Notice
RCRN-23V180-0496.pdf 223.923KB
Latest Recalls Documents
1 Associated Investigation
Windshield Wiper Failure
NHTSA ID: RQ22005
Dated opened: December 2, 2022
On August 15, 2022, Hyundai Motor America (Hyundai) notified the Office of Defects Investigation (ODI) of a safety recall (NHTSA Recall No. 22V-627) on Model Year (MY) 2020-2021 Hyundai Palisade vehicles that were built up to November 30, 2020. This safety recall addressed windshield wipers that may function intermittently or stop functioning when impeded by the accumulation of snow and/or ice at the bottom of the windshield. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. The root cause is under investigation and the recall remedy is unknown at the time of the opening of this investigation.
ODI has received 6 complaints alleging windshield wiper failures while driving during wintry precipitation in MY 2021 Hyundai Palisade vehicles (3), MY 2022 Hyundai Palisade vehicles (2) and MY 2023 Hyundai Palisade vehicles (1). These vehicles were excluded from the cited recall. A Recall Query has been opened to assess the scope and remedy of Recall 22V-627.
The ODI complaints cited above can be viewed at NHTSA.gov under the following ODI identification numbers: 11494119, 11458548, 11450975, 11450045, 11449381 and 11443330.
- [FITMENT1]: Replacement for 2013 2014 2015 2016 2017 2018 Hyundai Santa Fe 26inch + 14inch front with 13inch rear windshield wiper blades.
- [FITMENT2]: Replacement for 2013 2014 2015 2016 2017 2018 Hyundai Santa Fe Sport & XL 26inch + 14inch front with 13inch rear windshield wiper blades.
- [Super Clear Wipers]: High-quality rubber blade ensures efficient and streak-free wiping.
- [Easy Installation]: Easy installation process for hassle-free replacement no need for adapters.
- [More Quiet wipers]: Precision engineering for optimal contact and even pressure distribution ,aerodynamic design reduces wind lift and noise.
- 100% Brand New 18 and 26 inch Wiper Blades: Suitable for various weather conditions and seasons, ensuring excellent performance whether in cold winters or hot summers.
- Patented Design Wipers: Unique design seamlessly combines functionality and aesthetics, specially designed for (9*3 & 9*4) U/J hook wiper arms, no need for cumbersome adapters, installation takes only a few seconds.
- Innovative Design: High-tensile memory spring steel sheets combined with red armor provide stable support and even pressure distribution to better contact the windshield, with no gaps or noise during operation. Tested through 1.5 million cycles.
- Streak-Free Wiping: Adaptive wiper resists arm pressure aging, ensuring seamless contact with the glass for optimal wiper performance. It continues the classic bracketless design to prevent snow and ice accumulation. Improved aerodynamic design significantly reduces resistance, noise, and wind drag, tested and verified.
- High-Quality User Experience: Streak-free, outstanding performance, and quiet operation, meeting all my needs. Cleans the windshield and leaves no streaks. Highly recommend this product. The best-performing wipers I've ever tried. They were very easy to install, and you can't beat the price. Streak-free and very smooth and quiet. I highly recommend.
- [FITMENT]: Replacement for 2022 2023 2024 Hyundai Tucson (Not Suitable for Hybrid) 26inch + 16inch front with 11inch rear windshield wiper blades.
- [Super Clear Wipers]: High-quality rubber blade ensures efficient and streak-free wiping.
- [Easy Installation]: Easy installation process for hassle-free replacement no need for adapters.
- [More Quiet wipers]: Precision engineering for optimal contact and even pressure distribution ,aerodynamic design reduces wind lift and noise.
- [Longer Use Life]: Durable construction for long-lasting performance,resistant to UV rays and extreme temperatures for increased durability.
- Over 15 Years Of Trusted Quality - Conventional wiper blades that have stood the test of time, meeting or exceeding all original equipment manufacturers' standards for quality and durability
- Ease Of Installation - Comes equipped with a pre-installed multi-adapter for easy installation on most vehicles that require different wiper blade arm types
- All Natural Rubber Squeegee - Resists cracking, splitting, and tearing caused by various hot and cold weather conditions, windshield wiper fluid, and road salt
- Traditional Blade Structure - Built with a galvanized steel frame that provides long-lasting strength and durability and prevents rust and corrosion
- Improved Driving Visibility And Safety - Multiple pressure points and embedded friction reducers enable even pressure distribution across the length of the blade helping to deliver a clean wipe
- 【FITMENT】Replacement for Hyundai Tucson windshield wiper blade 2010 2011 2012 2013 2014 2015
- 100% Brand New , All-weather, All-Season OEM quality windshield wiper blades ,Long life,Smooth engagement
- 【ALL- WEATHER PERFORMANCE】- The patented 1,500 pressure points on the blade deliver the quietest performance. Higher visibility and lower-DB wipe ensure the driving safety.
- 【EASY-TO-INSTALL】 Quick and easy to install. fit perfect to your car, like the original parts. It’s installed to the wiper arm by means of J/H.
- 【WHAT YOU GET】Complete set of 3 wiper blade : 26"+16"+12" (Left and right and Rear),★SUPER CUSTOMER SERVICE ★ AUTOBOO windshield wipers provide 24-hour online service, 6-month-returning freely.
Last update on 2026-05-23 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 – 2023 model year Palisade vehicles. To ensure the safety of its vehicles for Hyundai customers, we are initiating Safety Recall 243 to repair a condition involving the windshield wiper system on these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall.
The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently preparing to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available.
What is the problem?
The windshield wiper system could operate intermittently or fail to operate due to snow and/or ice accumulation. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.
What should you do in the interim?
We appreciate your patience. Hyundai is currently preparing to implement the recall remedy to replace the driver-side windshield wiper arm. You will receive a second notification letter when the remedy is available. In the interim, if you experience a malfunction with the windshield wiper system, you should seek service at your Hyundai dealer as soon as possible. If you have further questions regarding this recall or notice, you can reach out to Hyundai Motor America by calling 1-855-371-9460. For updated information regarding this recall, please visit:
www.hyundaiusa.com/campaign243
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
Windshield Wiper System
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “7”
NHTSA Recall Number: 23V-180
Hyundai Recall Number: 243
This is an important Safety Recall.
• We are currently preparing the remedy. We will notify you when the remedy is available.
• To stay up to date about this safety recall or for more information, you can visit:
www.hyundaiusa.com/campaign243
This notice applies to your [Model Year] Hyundai Palisade vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-180
Hyundai Recall Number: 243
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Do you want to learn more about this Safety Recall?
To learn more about this safety recall, including remedy repair status and other commonly asked questions, please visit:
www.hyundaiusa.com/campaign243
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL
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From: Hyundai Recall <[email protected]>
Sent: Monday, January 30, 2023 5:40 AM
To: #LAST NAME, #FIRST NAME
Subject: URGENT SAFETY RECALL NOTICE
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URGENT SAFETY RECALL NOTICE
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Schedule Your FREE Repair
Schedule your free repair by calling our hotline
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CALL NOW
Dear #FIRST NAME #LAST NAME
This is the Hyundai Customer Service Team contacting you about an urgent safety recall
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affecting your Hyundai vehicle. Please make an appointment to have your vehicle
repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at
1.888.899.9293 , between 8 a.m. and 7 p.m., Monday – Friday, Eastern Standard time.
Additional information regarding this outstanding safety recall may be obtained at
www.hyundaiusa.com/us/en/owners
What is the problem?
Your vehicle has an outstanding recall. It must be repaired! We care about your safety and
ask that you immediately make arrangements to have this FREE repair performed.
To schedule a recall service repair:
1. Contact your local Hyundai dealer to schedule your free service appointment; or
2. Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m.
Monday – Friday Eastern Standard Time
3. Visit the Hyundai website for additional information at:
www.hyundaiusa.com/us/en/owners
Thank you for your continued loyalty,
Your Hyundai Customer Service Team
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HMA Recalls
Community Notify Outreach Program Script
1. Hyundai Owner
a. Message for Connected Calls
This is the Hyundai Recall Resolution Team contacting you about a Safety Recall on your Hyundai vehicle. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle. Please do not delay in contacting us.
Your Hyundai dealer will fix the recall, at no cost to you. This free repair should take less than an hour to complete, but your Hyundai dealer may require your vehicle for a longer period of time based upon their work schedule.
To schedule a recall service repair:
• Contact your local Hyundai dealer to schedule your free service appointment; or
• Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m. Monday – Friday Eastern Standard Time
We at Hyundai thank you for your attention to this important safety matter.
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(B)HYUnDRI
Web version
##SM FMT PROPERCASE[\customer _first_name ]##,
A Safety Recall has been issued on your
##model_year##
##SMFMT_PROPERCASE[\model_short_name]##’s
Windshield Wiper System.
Recall ##campaign_number## Remedy is Available
This notice applies to your vehicle,
VIN: ##VIN##
What will Hyundai do?
Your Hyundai dealer will replace the driver-side windshield wiper
arm. This procedure will be performed at
NO CHARGE.
To ensure your safety and the quality of your vehicle, please schedule
an appointment with a Hyundai dealer as soon as possible to
complete the remedy procedure.
Schedule appointment
What is the problem?
The windshield wiper system could operate intermittently or fail to
operate due to snow and/or ice accumulation. Intermittent or inoperative
windshield wipers could reduce driver visibility while operating the
vehicle in inclement weather, increasing the risk of a crash.
Our records indicate that your vehicle is affected.
——- Additional Information
For more information about this critical recall including affected vehicles
or frequently asked questions, you may view HY.undai’s official camP-aign
Rag§. or visit the NHTSA website.
If you require further assistance, including info on reimbursement or
updating ownership, please visit the HY.undai Consumer Assistance
Center or by calling the Hyundai Motor America Virtual Assistant at
1-855-3 71-9460.
To better assist you during your call please have the last 8 characters of
your VIN ready to enter when prompted.
Last 8 Characters: ##last_S_vin##
®HYUnDRI
NHTSA.GOV HYUNDAIUSA.COM PRIVACY
OGOO
You are receiving this notice because our records indicate that you own or
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This is an outbound email only. Please do not reply to this email.
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Permit No. 919
JOHN SMITH
123 STREET RD
ANYWHERE, OH 12345-1234
URGENT SAFETY RECALL
CAMPAÑA DE SEGURIDAD URGENTE
CALL NOW TO SCHEDULE YOUR FREE REPAIR.
LLAME AHORA PARA PROGRAMAR SU REPARACIÓN GRATUITA.
CALL 1.888.899.9293
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THIS SAFETY RECALL REPAIR IS FREE.
ESTA REPARACIÓN DE RETIRO DE SEGURIDAD ES GRATIS.
HY-1121-C-02
Hyundai Year Model
VIN: 123456789
Recall: SR-14-012
Your Vehicle Has An Outstanding Recall. It Must Be Repaired!
Your vehicle is affected by an urgent safety recall. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 888.899.9293, between 8 a.m and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at hyundaiusa.com/
us/en/owners
We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. If you no longer own this vehicle, please call and let us know so the current owner may be contacted. We sincerely apologize for the inconvenience this safety recall may cause you.
Thank you for your continued loyalty,
Your Hyundai Recall Team
Su vehiculo tiene pendiente un retiro de seguridad. Tiene que ser reparado!
Su vehiculo es afectacto por un retiro de seguridad urgente. Por favor haga una cita para la reparación de su vehículo, sin costo alguno, en cualquier concesionario autorizado Honda o comuníquese con nosotros al número de llamada sin costo al 888.899.9293, entre las 8 a.m y 7 p.m., Lunes a Viernes, Hora del Este. Información adicional relacionada con esta campaña de seguridad pendiente se puede obtener en hyundaiusa.com/us/en/owners
A nosotros nos importa su seguridad y le pedimos que tome acción inmediatamente para que se realice esta reparación GRATIS. Si usted no tiene este vehiculo, porfavor llame y dejenos saver. Para poder contactar al nuevo dueno. Lamentamos cualquier inconveniencia que esto aiga causado.
Gracias por su constante lealtad,
Su equipo de Hyundai
CALL
1.888.899.9293
LLAME AL 1.888.899.9293
Weekdays, 8 AM to 7 PM EDT
HABLAMOS ESPAÑOL.
VISIT
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us/en/owners
to locate your closest
Hyundai dealer
YOUR VEHICLE INFORMATION
INFORMACIÓN DE SU VEHÍCULO
Please refer to this information when scheduling your FREE urgent safety recall repair.
Consulte esta información al programar su reparación de retiro (recall) GRATIS.
ONE QUICK CALL CAN SAVE A LIFE
UNA LLAMADA INSTANTÁNEA PUEDE SALVAR UNA VIDA
WE OFFER REMOTE CHECK-IN AND CONTACT-FREE SERVICING AT HYUNDAI, GIVING YOU PEACE OF MIND.
OFRECEMOS CHECK-IN REMOTO Y SERVICIO SIN CONTACTO
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JOHN SMITH
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ANYWHERE, OH 12345-1234
URGENT SAFETY RECALL
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CALL NOW TO SCHEDULE YOUR FREE REPAIR.
LLAME AHORA PARA PROGRAMAR SU REPARACIÓN GRATUITA.
CALL 1.888.899.9293
LLAME AL 1.888.899.9293
THIS SAFETY RECALL REPAIR IS FREE.
ESTA REPARACIÓN DE RETIRO DE SEGURIDAD ES GRATIS.
HY-1121-Y-02
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VIN: 123456789
Recall: SR-14-012
Your Vehicle Has An Outstanding Recall. It Must Be Repaired!
Your vehicle is affected by an urgent safety recall. Please make an appointment to have your vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact us toll free at 888.899.9293, between 8 a.m and 7 p.m., Monday – Friday, Eastern Standard time. Additional information regarding this outstanding safety recall may be obtained at hyundaiusa.com/
us/en/owners
We care about your safety and ask that you immediately make arrangements to have this FREE repair performed. If you no longer own this vehicle, please call and let us know so the current owner may be contacted. We sincerely apologize for the inconvenience this safety recall may cause you.
Thank you for your continued loyalty,
Your Hyundai Recall Team
Su vehiculo tiene pendiente un retiro de seguridad. Tiene que ser reparado!
Su vehiculo es afectacto por un retiro de seguridad urgente. Por favor haga una cita para la reparación de su vehículo, sin costo alguno, en cualquier concesionario autorizado Honda o comuníquese con nosotros al número de llamada sin costo al 888.899.9293, entre las 8 a.m y 7 p.m., Lunes a Viernes, Hora del Este. Información adicional relacionada con esta campaña de seguridad pendiente se puede obtener en hyundaiusa.com/us/en/owners
A nosotros nos importa su seguridad y le pedimos que tome acción inmediatamente para que se realice esta reparación GRATIS. Si usted no tiene este vehiculo, porfavor llame y dejenos saver. Para poder contactar al nuevo dueno. Lamentamos cualquier inconveniencia que esto aiga causado.
Gracias por su constante lealtad,
Su equipo de Hyundai
CALL
1.888.899.9293
LLAME AL 1.888.899.9293
Weekdays, 8 AM to 7 PM EDT
HABLAMOS ESPAÑOL.
VISIT
hyundaiusa.com/
us/en/owners
to locate your closest
Hyundai dealer
YOUR VEHICLE INFORMATION
INFORMACIÓN DE SU VEHÍCULO
Please refer to this information when scheduling your FREE urgent safety recall repair.
Consulte esta información al programar su reparación de retiro (recall) GRATIS.
ONE QUICK CALL CAN SAVE A LIFE
UNA LLAMADA INSTANTÁNEA PUEDE SALVAR UNA VIDA
WE OFFER REMOTE CHECK-IN AND CONTACT-FREE SERVICING AT HYUNDAI, GIVING YOU PEACE OF MIND.
OFRECEMOS CHECK-IN REMOTO Y SERVICIO SIN CONTACTO
EN HYUNDAI, QUE LE BRINDA TRANQUILIDAD.
**************************************************************************************************************
From:
Sent:
To:
Subject:
Hyundai Recall <[email protected]>
Friday, February 16, 2024 8:15 AM
[email protected]
[Test]:URGENT SAFETY RECALL NOTICE
I You don’t often get email from [email protected]. Learn why this is important
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~HIYlJn □ RI
URGENT SAFETY RECALL NOTICE
ADVISO DE RETIRO URGENTE DE SEGURIDAD
Schedule Your FREE Repair
Schedule your free repair by call ing our hotline
(Se Habla Espanol)
1.888.899.9293
CALL NOW
Dear %%First Name%% %%Last Name%%
This is the Hyundai Customer Service Team contacting you about an urgent safety
1
recall affecting your Hyundai vehicle. Please make an appointment to have your
vehicle repaired, free of charge, at any authorized Hyundai dealership, or contact
us toll free at 1.888.899.9293 , between 8 a.m. and 7 p.m., Monday – Friday,
Eastern Standard time. Additional information regarding this outstanding safety
recall may be obtained at www.hyundaiusa.com/us/en/owners
What is the problem?
Your vehicle has an outstanding recall. It must be repaired! We care about your
safety and ask that you immediately make arrangements to have this FREE repair
performed.
To schedule a recall service repair:
1. Contact your local Hyundai dealer to schedule your free service appointment; or
2. Contact us directly toll free at 1.888.899.9293 between 8 a.m. and 7 p.m.
Monday – Friday Eastern Standard Time
3. Visit the Hyundai website for additional information at:
www.hyundaiusa.com/us/en/owners
Thank you for your continued loyalty,
Your Hyundai Customer Service Team
This email was sent to %%emailaddr%%
2
3
Sedgwick | 6026 Lakeside Blvd. | Indianapolis | IN | 46278
Manage Subscriptions | Update Profile
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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin
GROUP
NUMBER
RECALL
23-01-026H
DATE
MODEL(S)
MARCH, 2023
PALISADE (LX2)
SUBJECT:
DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 243)
Description: Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. This bulletin describes the procedure to replace the driver’s side windshield wiper arm with a revised part. Applicable Vehicles: Certain 2021 – 2023MY Palisade (LX2) vehicles produced from 12/1/2020 – 11/22/2022.
Parts Information: PART NAME BEFORE AFTER
Windshield wiper arm –
Driver’s side
98311-S8200QQH
Vehicle repairs related to safety recalls are critically
important and must be performed properly
in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any
repair work.
As required by federal law, dealer
s must not deliver new vehicles for sale or for lease to
customers until all open recalls have been performed. Dealers must also perform all open
recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use
and whenever an affected vehicle is in the shop for any maintenance or repair.
A
ccess the “Vehicle Information” screen via WEBDCS to identify open r ecalls.
IMPORTANT
This TSB includes a STUI picture as a requirement. Where indicated, please include the last 6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are clearly visible. Finally, please ensure the captured picture is completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit.
STUI
DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 243)
TSB #: 23-01-026H Page 2 of 3
SUBJECT:
SUBJECT:
Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CODE CAUSE CODE
Palisade (LX2)
31D023R0
Driver’s Side Wiper Arm Replacement
0.3 M/H
98311-S8200QQH
I12
ZZ6
NOTE 1: Submit Claim on Campaign Claim Entry Screen
NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
NOTE 3: Op time includes taking a picture using STUI. Claim must include a STUI picture of the new wiper arm installed with a piece of paper displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to debit.
NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned.
Refer to the QR code or link below for guided video information:
Hyundai Service Learning – Recall 243 Service Procedure
Service Procedure:
1.
Open the hood (A).
2.
Remove the driver’s side wiper arm plug (B) and the wiper arm nut (C).
Tightening Torque:
16.6 – 19.5 lb-ft (22.6 – 26.5 Nm)
A
A
B
B
C
C
•Leave the windshield wipers in Leave the windshield wipers in the down position.the down position.
InformationInformation
ii
DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 243)
TSB #: 23-01-026H Page 3 of 3
SUBJECT:
SUBJECT:
3.
Remove the wiper arm from the vehicle and remove the existing wiper blade (D) by pressing the wiper blade clip as shown.
4.
Install the existing wiper blade onto the new wiper arm.
Old wiper arm
New wiper arm
5.
Reinstall all parts in the reverse order of removal.
Example of acceptable STUI photo
6.
Test the wiper operation for proper function and auto stop position.
7.
The service procedure is now complete.
D
D
•Ensure the Ensure the driverdriver’s ’s side side wiper arm wiper arm and wiper blade are reinstalled in and wiper blade are reinstalled in the proper auto stop position.the proper auto stop position.
InformationInformation
ii
•Ensure the wiper blade is firmly Ensure the wiper blade is firmly attached before installing the attached before installing the new new wiper arm. wiper arm. If theIf the wiper wiper bladeblade is is missing or improperly installed, missing or improperly installed, the new wiper arm may cause the new wiper arm may cause damage to the damage to the windshield.windshield.
NOTICE
NOTICE
Using STUI, take a photo of the new driver’s side wiper arm after it is installed on the vehicle. Include in the photo a piece of paper containing the last 6 digits of the VIN and the date of the repair.
Upload the photo to STUI.
STUI
**************************************************************************************************************
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 – 2023 model year Palisade vehicles. To ensure the safety of its vehicles for Hyundai customers, we are initiating Safety Recall 243 to repair a condition involving the windshield wiper system on these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall.
What is the problem?
The windshield wiper system could operate intermittently or fail to operate due to snow and/or ice accumulation. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.
What will Hyundai do?
Your Hyundai dealer will replace the driver-side windshield wiper arm. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule this procedure.
The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To find your Hyundai dealer to schedule an appointment:
• Visit www.hyundaiusa.com/dealer-locator and enter your zip code to locate a nearby Hyundai dealer.
• Contact Hyundai Motor America at 1-855-371-9460 and select Option 2 for the Dealer Locator.
– When calling, please have available the last 8 characters of your VIN (written in bold characters at the top of this notice).
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
Windshield Wiper System
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “7”
NHTSA Recall Number: 23V-180
Hyundai Recall Number: 243
This is an important Safety Recall.
• Failure to complete this recall repair could lead to reduced driver visibility, which could increase the risk of a crash.
• The recall procedure will be performed on your vehicle at NO CHARGE to you.
• Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconvenience. To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.hyundaiusa.com/campaign243
This notice applies to your [Model Year] Hyundai Palisade vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-180
Hyundai Recall Number: 243
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Do you want to learn more about this Safety Recall and schedule your appointment?
To learn more about this safety recall, including the remedy repair, and other commonly asked questions, and how best to schedule your appointment, please visit:
www.hyundaiusa.com/campaign243
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. Use the link below to submit your reimbursement request or to obtain additional information, call 1-855-371-9460.
owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL
**************************************************************************************************************
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 – 2023 model year Palisade vehicles. To ensure the safety of its vehicles for Hyundai customers, we are initiating Safety Recall 243 to repair a condition involving the windshield wiper system on these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall.
What is the problem?
The windshield wiper system could operate intermittently or fail to operate due to snow and/or ice accumulation. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.
What will Hyundai do?
Your Hyundai dealer will replace the driver-side windshield wiper arm. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule this procedure.
The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To find your Hyundai dealer to schedule an appointment:
• Visit www.hyundaiusa.com/dealer-locator and enter your zip code to locate a nearby Hyundai dealer.
• Contact Hyundai Motor America at 1-855-371-9460 and select Option 2 for the Dealer Locator.
– When calling, please have available the last 8 characters of your VIN (written in bold characters at the top of this notice).
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
Windshield Wiper System
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “7”
NHTSA Recall Number: 23V-180
Hyundai Recall Number: 243
This is an important Safety Recall.
• Failure to complete this recall repair could lead to reduced driver visibility, which could increase the risk of a crash.
• The recall procedure will be performed on your vehicle at NO CHARGE to you.
• Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconvenience. To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.hyundaiusa.com/campaign243
This notice applies to your [Model Year] Hyundai Palisade vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-180
Hyundai Recall Number: 243
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Do you want to learn more about this Safety Recall and schedule your appointment?
To learn more about this safety recall, including the remedy repair, and other commonly asked questions, and how best to schedule your appointment, please visit:
www.hyundaiusa.com/campaign243
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. Use the link below to submit your reimbursement request or to obtain additional information, call 1-855-371-9460.
owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL
**************************************************************************************************************
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 – 2023 model year Palisade vehicles. To ensure the safety of its vehicles for Hyundai customers, we are initiating Safety Recall 243 to repair a condition involving the windshield wiper system on these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall.
What is the problem?
The windshield wiper system could operate intermittently or fail to operate due to snow and/or ice accumulation. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.
What will Hyundai do?
Your Hyundai dealer will replace the driver-side windshield wiper arm. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule this procedure.
The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To find your Hyundai dealer to schedule an appointment:
• Visit www.hyundaiusa.com/dealer-locator and enter your zip code to locate a nearby Hyundai dealer.
• Contact Hyundai Motor America at 1-855-371-9460 and select Option 2 for the Dealer Locator.
– When calling, please have available the last 8 characters of your VIN (written in bold characters at the top of this notice).
Additional information
If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
Windshield Wiper System
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “7”
NHTSA Recall Number: 23V-180
Hyundai Recall Number: 243
This is an important Safety Recall.
• Failure to complete this recall repair could lead to reduced driver visibility, which could increase the risk of a crash.
• The recall procedure will be performed on your vehicle at NO CHARGE to you.
• Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconvenience. To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.hyundaiusa.com/campaign243
This notice applies to your [Model Year] Hyundai Palisade vehicle, VIN: XXXXXXXXXXXXXXXXX
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 23V-180
Hyundai Recall Number: 243
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Do you want to learn more about this Safety Recall and schedule your appointment?
To learn more about this safety recall, including the remedy repair, and other commonly asked questions, and how best to schedule your appointment, please visit:
www.hyundaiusa.com/campaign243
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. Use the link below to submit your reimbursement request or to obtain additional information, call 1-855-371-9460.
owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html
No longer own this vehicle?
You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
IMPORTANT SAFETY RECALL
**************************************************************************************************************
Recall 243: Driver’s Side Wiper Arm Replacement – Dealer Best Practice –
Remedy Available
March 20, 2023
Document Topic Date
• Recall 243: Driver’s Side Wiper Arm Replacement (TSB 23-01-026H) 03/20/2023
A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Recall Description:
Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.
TSB 23-01-026H (or latest version) describes the procedure to replace the driver’s side windshield wiper arm with a revised part.
Affected Vehicles:
• Certain 2021-2023MY (LX2) Palisade Vehicles produced from 12/01/2020 – 11/22/2022 Remedy Information:
Replace the driver’s side wiper arm with a revised part.
• Estimated Repair Time: 0.3 M/H
• Recommended Technician Training Level: Hyundai Certified Technician or greater.
Recommended Alternative Transportation:
A Service Rental Car (SRC) will not be needed for this remedy based on the time to complete.
Customer Talk Tracks:
Sample (customer already at dealership): “Every time you bring your vehicle to our dealership for service we check for open campaigns and recalls. We found that your vehicle has an open recall which requires replacement of the driver’s windshield arm with a revised part. Hyundai found that certain Palisade vehicles equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow or ice at the wiper arm. We will install the revised wiper arm during your visit today which should only add about 20 minutes to your visit.”
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Sample (additional background and general practice/care of wipers): “Although the windshield wipers do a great job of clearing your windshield of snow and rain, they have limitations. If possible, it is always a good idea to clear your windshield with an ice scrapper/brush or leaf blower prior to beginning your drive as clearing excess snow using the windshield wipers alone can cause damage to them rendering them inoperable. As an extra measure against wiper arm damage caused by snow and ice accumulation, we are going to install a revised driver’s windshield wiper arm during your visit today.” Warranty Information:
This recall campaign pays 0.3 M/H for driver’s side windshield wiper are replacement.
• Op times include taking STUI pictures where necessary and uploading. The STUI photos must include new driver’s side wiper arm installed with a piece of paper displaying the last 6 digits of the VIN and date of the repair. If not included, claim will be subject to debit. Please refer to TSB 23-01-026H (or latest version) for additional details. Parts Information:
• This part number is initially on Campaign Parts Management (CPM) until further notice; dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, HMA will communicate to the field/dealers. Customer Mailing:
• Owners of the subject vehicles are expected to be notified via First Class mail starting in mid-May 2023 or sooner of a remedy available for their vehicle. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No
Reservation: Did you explain the total time to preform repair to each customer?
□ Yes
□ No
Readiness: Are parts in stock to complete this campaign?
□ Yes – Provide customer with ETA
□ No – Contact parts and get ETA
Reception: Did you explain to the customer the expected repair time based on the repair?
□ Yes
□ No
Reception: Did you explain to customer the warranty requirements?
□ Yes
□ No
Repair: Did you provide the customer with an eMPI?
□ Yes
□ No
Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign?
□ Yes
□ No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
□ Yes
□ No FAQs: Q1: What is the issue?
A1: The subject vehicles are equipped with a windshield wiper system that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice. Q2: What are the affected vehicles?
A2: Certain 2021-2023MY Palisade vehicles produced from 12/01/2020 – 11/22/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market. Q3: What is the safety concern?
A3: Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Q4: Have there been any accidents or injuries?
A4: As of the date of the filing (03/17/2023), Hyundai has confirmed 20 unique incidents received from November 18, 2021 to March 9, 2023 in the U.S. There are no confirmed crashes or injuries related to this condition. Q5: Stop Sale?
A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Port: As of the date of this filing (03/17/2023), the appropriate port campaign hold affecting certain Palisades has been issued. Affected vehicles will be repaired at the port and released once remedy has been completed Q6: What will be done during the recall service at the dealer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the driver-side windshield wiper arm. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty.
Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified?
A7: Owners will be notified in mid-May 2023 or sooner. Contact Reference
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Parts Dealer Support Contact Information
[email protected] 1-800-545-4515 Parts ordering hotline Description Techline Warranty HELPREP Line
Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support
Hyundai Customer Care Center (Recall /Campaign Questions)
Hyundai Recall /Campaign Website
Hyundai Customer Care Center (GeneralQuestions)
Hyundai Roadside Assistance 1‐800‐325‐6604 1‐877‐446‐2922
[email protected]
[email protected] 1‐866‐984‐6355 [email protected]
1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information
1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151
1-800-243-7766 Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall
www.safercar.gov
Appendix
History Date
• Recall 243: Driver’s Side Wiper Arm Replacement (TSB 23-01-026H) 03/20/2023
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-180
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America MAR 17, 2023 NHTSA Recall No. : 23V-180 Manufacturer Recall No. : 243 Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 167,085 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2021-2023 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : The subject population includes 167,085 model year 2021-2023 Hyundai Palisade vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Production Dates : DEC 01, 2020 – NOV 22, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The subject vehicles are equipped with a windshield wiper system that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash.
Description of the Cause : Accumulation of snow and/or ice between the driver side wiper arm and cowl can cause circuit breaker activation within the wiper motor resulting in temporary inoperability. Wiper operation resumes once the circuit breaker resets and/or the windshield is cleared of obstructions.
Identification of Any Warning
that can Occur :
None. Part 573 Safety Recall Report 23V-180 Page 2 Involved Components : Component Name 1 : Windshield Wiper Arm, Driver Component Description : Windshield Wiper Arm, Driver Component Part Number : 98311-S8000 Supplier Identification : Component Manufacturer
Name : Denso Korea
Address : Jangan-Gongdan 5gil 9
Jangan-Myeon, Hwaseong-si Gyeonggi-do Foreign States Country : Korea, Republic of Chronology :
Please see Attachment A for the requested chronology. Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Hyundai dealer for replacement of the driver-side windshield wiper arm. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The updated windshield wiper arm improves windshield wiper operation by allowing additional snow accumulation between the wiper arm and cowl, reducing the possibility of circuit breaker activation.
The re-designed wiper arm was implemented as a production running change on November 22, 2022. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-180
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified
dates.
Planned Dealer Notification Date : MAY 16, 2023 – MAY 16, 2023
Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023
* NR – Not Reported
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SEOCONTENT-END
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