Recall 235 – Tow Hitch Harness Fire While – 2020-2022 Hyundai Palisade

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My Hyundai Palisade is: Equipped with a Genuine Hyundai Accessory Trailer Tow Hitch and Wire Harness. (Figure 1) NOT equipped with a Genuine Hyundai Accessory Trailer Tow Hitch and Wire Harness. (Figure 2 or 3) REPLY CARD Important Safety Recall: Trailer Tow Hitch Harness [Name] [Address 1] [Address 2] VIN: Optional: 1. Genuine Hyundai Accessory Trailer Tow Hitch and Wire Harness 2. No Tow Hitch and Wire Harness 3. Genuine Hyundai Accessory Trailer Tow Hitch without Wire Harness Steps to Help You Identify:  Inspect the rear of your vehicle.  Look for a Genuine Hyundai Accessory Trailer Tow Hitch and Wire Harness.  Fill out the card below based on your findings.  If uncertain, please visit your nearest Hyundai Dealer to verify.

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My Hyundai Palisade is: Equipped with a Genuine Hyundai Accessory Trailer Tow Hitch and Wire Harness. (Figure 1) NOT equipped with a Genuine Hyundai Accessory Trailer Tow Hitch and Wire Harness. (Figure 2 or 3) REPLY CARD Important Safety Recall: Trailer Tow Hitch Harness [Name] [Address 1] [Address 2] VIN: 1. Genuine Hyundai Accessory Trailer Tow Hitch and Wire Harness (Affected) 2. No Tow Hitch and Wire Harness (Not Affected) 3. Genuine Hyundai Accessory Trailer Tow Hitch Without Wire Harness (Not Affected) Steps to Help You Identify:  Inspect the rear of your vehicle.  Look for a Genuine Hyundai Accessory Trailer Tow Hitch and Wire Harness.  Fill out the card below based on your findings.  If uncertain, please visit your nearest Hyundai Dealer to verify.

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2022 model year Palisade vehicles. Hyundai is initiating a safety recall to repair a condition involving the tow hitch harness in the U.S. Our records show that you are the owner of the vehicle, bearing the VIN above, that is affected by this action. The purpose of this letter is to inform owners of general details regarding Recall 235 (NHTSA Recall 22V-633) and to keep you informed of Hyundai’s remedy plan. What is the problem? On vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, debris and moisture accumulation on the tow hitch wire harness module could cause an electrical short circuit, increasing the risk of a fire while driving or while the vehicle is parked with the ignition off. Is my vehicle affected by this problem? A reply card has been included with this notification with pictures to help you verify whether your vehicle has a Genuine Hyundai Accessory trailer tow hitch and wire harness installed and allow you to notify Hyundai of this verification. You can also visit your nearest Hyundai dealer for further assistance with the verification. What should you do if your vehicle has a Genuine Hyundai Accessory trailer tow hitch and wire harness installed? Hyundai strongly advises you to bring your vehicle to an authorized Hyundai dealer to complete the interim repair at NO COST to you. Your Hyundai dealer will perform the interim repair to remove the fuse to the tow hitch module. This interim repair will take less than one hour to complete. Owners are advised to park their vehicles outside and away from structures until the interim repair or the recall remedy is completed. We are currently preparing the recall remedy. You will receive a second notification letter when the final recall remedy is available, free of charge. If you have already completed the interim repair or have verified at your local Hyundai dealership that your vehicle is not affected, please disregard this notice and no further action is required. What should you do if your vehicle does not have a Genuine Hyundai Accessory trailer tow hitch and wire harness installed? No further action is required beyond notifying Hyundai via the included reply card. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2020 – 2022 Palisade Trailer Tow Hitch Harness This is an important Safety Recall. Please see the included reply card on how to best identify the following: If your vehicle does not have a Genuine Hyundai Accessory trailer tow hitch and wire harness installed: • Please notify Hyundai using the included reply card and Hyundai will close out the recall on your vehicle. No further action is required. • If you are still unsure, please visit your nearest Hyundai dealer to verify. If your vehicle has both a Genuine Hyundai Accessory trailer tow hitch and wire harness installed: • We are currently preparing the recall remedy. • In the meantime, owners are strongly advised to take their vehicles in for immediate interim repair at a Hyundai Dealer. If doing so, please notify Hyundai using the included reply card. • Due to potential fire risk, you are strongly advised to park your vehicle outside and away from structures until the interim repair is completed • For updated information, you can visit: www.HyundaiUSA.com/Campaign235 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-633 Hyundai Recall Number: 235 Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2022 model year Palisade vehicles. Hyundai is initiating a safety recall to repair a condition involving the tow hitch harness in the U.S. Our records show that you are the owner of the vehicle, bearing the VIN above, that is affected by this action. The purpose of this letter is to inform owners of general details regarding Recall 235 (NHTSA Recall 22V-633) and to keep you informed of Hyundai’s remedy plan. What is the problem? On vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, debris and moisture accumulation on the tow hitch wire harness module could cause an electrical short circuit, increasing the risk of a fire while driving or while the vehicle is parked with the ignition off. Is my vehicle affected by this problem? A reply card has been included with this notification with pictures to help you verify whether your vehicle has a Genuine Hyundai Accessory trailer tow hitch and wire harness installed and allow you to notify Hyundai of this verification. You can also visit your nearest Hyundai dealer for further assistance with the verification. What should you do if your vehicle has a Genuine Hyundai Accessory trailer tow hitch and wire harness installed? Hyundai strongly advises you to bring your vehicle to an authorized Hyundai dealer to complete the interim repair at NO COST to you. Your Hyundai dealer will perform the interim repair to remove the fuse to the tow hitch module. This interim repair will take less than one hour to complete. Owners are advised to park their vehicles outside and away from structures until the interim repair or the recall remedy is completed. We are currently preparing the recall remedy. You will receive a second notification letter when the final recall remedy is available, free of charge. If you have already completed the interim repair or have verified at your local Hyundai dealership that your vehicle is not affected, please disregard this notice and no further action is required. What should you do if your vehicle does not have a Genuine Hyundai Accessory trailer tow hitch and wire harness installed? No further action is required beyond notifying Hyundai via the included reply card. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 2nd SAFETY RECALL NOTICE 2020 – 2022 Palisade Trailer Tow Hitch Harness Our records indicate you have not taken action for this important Safety Recall. Please see the included reply card on how to best identify the following: If your vehicle does not have a Genuine Hyundai Accessory trailer tow hitch and wire harness installed: • Please notify Hyundai using the included reply card and Hyundai will close out the recall on your vehicle. No further action is required. • If you are still unsure, please visit your nearest Hyundai dealer to verify. If your vehicle has both a Genuine Hyundai Accessory trailer tow hitch and wire harness installed: • We are currently preparing the recall remedy. • In the meantime, owners are strongly advised to take their vehicles in for immediate interim repair at a Hyundai Dealer. If doing so, please notify Hyundai using the included reply card. • Due to potential fire risk, you are strongly advised to park your vehicle outside and away from structures until the interim repair is completed • For updated information, you can visit: www.HyundaiUSA.com/Campaign235 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-633 Hyundai Recall Number: 235 Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.

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Circulate To: General Manager, Service Manager, Sales Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP RECALL DATE MAY 2023 NUMBER 23-01-044H MODEL(S) PALISADE (LX2) SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) This TSB supersedes 22-01-070H to provide the service procedure (pigtail/fuse replacement or harness replacement and fuse replacement) for the Genuine Hyundai Accessory trailer tow hitch wire harness and add additional op codes and warranty information. Description: Certain 2020 – 2022 Palisade (LX2) vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. This bulletin provides the inspection procedure for the Genuine Hyundai Accessory trailer tow hitch and wire harness. The Extension Wire Harness Repair and Fuse Replacement, and Extension Harness Assembly and Fuse Replacement procedures are provided for vehicles equipped with the Genuine Hyundai Accessory trailer tow hitch and wire harness. Applicable Vehicles: Certain 2020 – 2022MY Palisade (LX2) produced 04/10/2019 – 05/30/2022 Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen (VIS) via WEBDCS to identify open recalls. 🞳 TANT This TSB includes STUI picture(s) as a requirement. Where indicated, please include the last 6 digits of the VIN and date of inspection/repair on a piece of paper. Ensure the VIN and date of inspection/repair are clearly visible. Finally, please ensure all captured pictures are completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit. STUI SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) Parts Information: MODEL PART NAME PART NUMBER IMAGE PALISADE (LX2) EXTENSION WIRE KIT S8F67 AC900QQH PALISADE (LX2) FUSE ASSY-TRAILER 18790 04930QQH FUSE STICKER PALISADE (LX2) EXTENSION HARNESS ASSY KIT S8F67 ACB00 TSB #: 23-01-044H Page 2 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) SST Information: DESCRIPTION IMAGE 4 Pins Mini-Tester Heat Gun Insulated Terminal Crimping Tool 3005CR Multimeter Test Tool (Set to read current in mA) 0.002A = 2mA NOTE: Other crimp tools can be used (e.g. general crimping tool below), as long as it is intended for insulated wire terminals (nylon terminal). General Crimping Tool TSB #: 23-01-044H Page 3 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CAUSE TRAILER TOW HITCH PALISADE (LX2) RC235HYU RC235HA1 RC235HA2 INSPECTION – NO HARNESS INSPECTION, EXTENSION WIRE HARNESS REPAIR AND FUSE REPLACEMENT INSPECTION, EXTENSION HARNESS ASSEMBLY AND FUSE REPLACEMENT 0.2 M/H 0.7 M/H 0.4 M/H S8F67-AC401 S8F67-AC401 S8F67-AC401 I11 I11 I11 ZZ3 ZZ3 ZZ3 NOTE 1: Submit Claim on Campaign Claim Entry Screen. NOTE 2: Vehicle not equipped with Genuine Hyundai Accessory trailer tow hitch and wire harness installed – Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit. NOTE 3: Vehicle equipped with Genuine Hyundai Accessory trailer tow hitch and wire harness installed – Claim must include three (3) STUI pictures of the following: (1) wire splicing of the replaced Genuine Hyundai Accessory trailer tow harness pigtail or removed harness assembly, (2) Multimeter reading result, and (3) newly installed 15A fuse, along with a piece of paper displaying the last 6 digits of the VIN and date of the repair for each one. If not included, claim will be subject to debit. NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. TSB #: 23-01-044H Page 4 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) Service Procedure: Refer to the link below for guided video information: Hyundai Service Learning – Recall 235 Service Procedure TRAILER TOW HITCH INSPECTION 1. Visually inspect the center rear lower bumper for the following: • Genuine Hyundai Accessory trailer tow hitch and wire harness installed. • Genuine Hyundai Accessory trailer tow hitch installed, but no visible harness connection installed. • No trailer tow hitch installed 1A. If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, please refer to “MULTIMETER READING TO DETERMINE HARNESS REPAIR” on page 7. TSB #: 23-01-044H Page 5 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) 1B. If the vehicle is not equipped with a Genuine Hyundai Accessory trailer tow hitch, then proceed to Step 2 below to complete the procedure. 1C. If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch, but there is no visible wire harness installed, then proceed to Step 2 to complete the procedure. 2. Write the last six digits of the VIN and date of repair onto a piece of paper and place it near the center of the rear bumper. STUI Using STUI, take a picture of the rear center lower bumper. Upload the photo to STUI. Example to the right is a picture of a vehicle not equipped with the Genuine Hyundai Accessory trailer tow hitch. 3. Procedure complete. TSB #: 23-01-044H Page 6 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) MULTIMETER READING TO DETERMINE HARNESS REPAIR NOTE: This procedure only applies to vehicles equipped with Genuine Hyundai Accessory trailer tow hitch and wire harness. 1. Align the vehicle to the vehicle lift position. Do not lift the vehicle. 2. Open the hood and remove the 40A trailer fuse inside the junction box. i Information If there is no 40A trailer fuse, it was previously removed during the campaign P31. 3. Measure both terminals where the fuse was with a multimeter probe. i Information Vehicle should be OFF, with key removed. TSB #: 23-01-044H Page 7 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) 4. Check whether the multimeter is reading above or below 13mA. If reading is below 13mA, proceed to step 5 to perform wire harness repair with extension wire kit, install an updated fuse, and fuse label. If reading is equal to or above 13mA, the accessory harness assembly must be removed and replaced. An updated fuse must also be installed with a new fuse label. Proceed to page 17 for harness assembly removal and replacement procedure. STUI Using STUI, take a picture of the multimeter reading with the last 6 digits of the VIN and date of the repair on a piece of paper. Ensure picture is clear before taking. Upload the photo to STUI. WIRE HARNESS REPAIR (EXTENSION WIRE KIT), FUSE REPLACEMENT, AND FUSE LABEL ATTACHMENT 5. A) Record any pre-set radio stations, if applicable. B) Open the vehicle’s hood. C) Remove the cap from the negative (-) battery cable, if applicable. D) Disconnect and isolate the vehicle’s negative (-) battery cable. TSB #: 23-01-044H Page 8 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) 6. Lift vehicle. 7. Remove rear bumper under cover. 8. Release the 4-Pin connector fixing bolt. TSB #: 23-01-044H Page 9 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) 9. Cut one cable tie and separate the 4-Pin connector. 10. Pull out the 4-Pin connector to mark where to cut. 11. Cut the harness to match the length of the extension wire. TSB #: 23-01-044H Page 10 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) 12. Cut off about 10 cm of the corrugated tube and pull out the wires. 13. Strip the sheath of the wires. Expose 8-10mm of the wiring. 14. Match the wires by color and crimp them. TSB #: 23-01-044H Page 11 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) 15. Blow hot air onto the butt splice / quick connector until it shrinks. (350℃/650℉). 16. STUI Using STUI, take a picture of the wire spliced with the last 6 digits of the VIN and date of the repair on a piece of paper. Upload the photo to STUI. 17. Raise the corrugated tube up to the mark and seal both ends with electrical tape. TSB #: 23-01-044H Page 12 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) 18. Insert the 4-Pin connector into the bracket and tighten the bracket bolts. 4-Pin connector tightening nut: 7.8 – 9.8 Nm (0.8 – 1.0 kgf.m, 5.2 – 8.7 lb-ft) 19. Fasten and secure harness with cable ties. 20. Reinstall rear bumper under cover. TSB #: 23-01-044H Page 13 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) 21. Lower vehicle. 22. A) Reconnect the vehicle’s negative (-) battery cable. Torque to: 5.0 ~ 6.0 Nm (0.5 ~ 0.6 kgf.m, 45 ~ 52 lb-in). B) Reinstall the cap from the negative (-) battery cable, if applicable. C) Close the vehicle’s hood. D) Reprogram any pre-set radio stations, if applicable. 23. Replace the trailer fuse (same as step 2 on page 7) and attach the 15A sticker to the junction box cover. TSB #: 23-01-044H Page 14 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) 24. Write the last six digits of the VIN and date of repair onto a piece of paper and place it near the replaced 15A fuse in the engine fuse box. STUI Using STUI, take a picture of the engine fuse box with the last 6 digits of the VIN and date of the repair on a piece of paper. Ensure picture is clear before taking. Upload the photo to STUI. 25. Connect the 4 pins mini-tester to the trailer hitch 4 pins connector. A second person is required to confirm the 4 pins mini-tester validation. Perform the validation following the table on the next page. TSB #: 23-01-044H Page 15 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) 4 Pins Mini-Tester Light Validation NOTE: The three lights are TAIL, LT, and RT Activate From Vehicle Right Turn Signal ON Left Turn Signal ON Hazard ON Brake Depressed Turn Light Switch to ON position Light Output From Mini-Tester Engine Off Engine On No light RT light flashes No light LT light flashes LT and RT light flashes LT and RT light flashes LT and RT light constantly ON LT and RT light constantly ON TAIL light constantly ON TAIL light constantly ON Turn Light Switch to ON position and Hazard ON Turn Light Switch to ON position and Brake Depressed TAIL light constantly ON and LT and RT light flashes TAIL light constantly ON and LT and RT light constantly ON TAIL light constantly ON and LT and RT light flashes TAIL light constantly ON and LT and RT light constantly ON 26. Procedure complete. TSB #: 23-01-044H Page 16 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) EXTENSION HARNESS ASSEMBLY, FUSE REPLACEMENT, AND FUSE LABEL ATTACHMENT 1. A) Record any pre-set radio stations, if applicable. B) Open the vehicle’s hood. C) Remove the cap from the negative (-) battery cable, if applicable. D) Disconnect and isolate the vehicle’s negative (-) battery cable. 2. Lift vehicle. 3. Remove rear bumper under cover. TSB #: 23-01-044H Page 17 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) 4. Release the 4-pin connector fixing bolt. 5. Cut one cable tie and separate the 4-Pin connector. 6. Locate the factory 12-Pin harness connector on the driver’s side rear quarter panel area. NOTE: Disconnect and remove the original 12-pin harness with connector from the vehicle factory connector. TSB #: 23-01-044H Page 18 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) 7. Connect the new tow hitch harness 12-Pin connector to the vehicle factory connector. 8. Secure the module to the vehicle factory harness, as shown, by passing one (1) cable tie through the side tabs of the module, one (1) cable tie through the hole at the end of the module and one (1) cable tie at the base of the module. Trim excess cable tie material. TSB #: 23-01-044H Page 19 of 21 SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL HARNESS/FUSE REPLACEMENT (RECALL 235) 9. Using two (2) cable ties, secure the Tow Hitch Harnesses to the vehicle factory harnesses, but do NOT fully tighten the cable ties at this time. 10. Route the Tow Hitch Harness over the bumper beam behind the rear bumper. Fasten and secure harness with (2) cable ties. Take up any harness slack and tighten the two loose cable ties from step 9. Trim excess cable tie material. 11. Insert the 4-Pin connector into the bracket and tighten the bracket bolts. 4 pins connector tightening nut: 7.8 – 9.8 Nm (0.8 – 1.0 kgf.m, 5.2 – 8.7 lb-ft) TSB #: 23-01-044H Page 20 of 21 TRAILER TOW HITCH HARNESS INSPECTION AND 4 PINS PIGTAIL EXTENSION WIRE & HARNESS/FUSE REPLACEMENT (RECALL 235) TSB #: 23-01-044H Page 21 of 21 SUBJECT: 12. 13. Repeat steps 20 through 26 on pages 13-16. 14. Place the tow hitch harness caution card into the glove box. The procedure is complete. Using STUI, take a picture of the removed harness with the last 6 digits of the VIN and date of the repair on a piece of paper. Ensure picture is clear before taking. Upload the photo to STUI. STUI

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Circulate To: General Manager, Service Manager, Sales Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP RECALL DATE AUGUST, 2022 NUMBER 22-01-070H MODEL(S) PALISADE (LX2) SUBJECT: TRAILER TOW HITCH HARNESS INSPECTION (RECALL 235) Description: Certain 2020 – 2022 Palisade (LX2) vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly supplied by and available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. This bulletin provides the inspection procedure for vehicles NOT equipped with the trailer tow hitch and wire harness installed. IMPORTANT NOTE: If the vehicle is equipped with a trailer tow hitch and wire harness, please refer to the Recall 235 Dealer Best Practice document for any additional interim instruction. Additional remedy instruction will be provided when available. Do not perform the inspection procedure outlined below. Applicable Vehicles: Certain 2020 – 2022 MY Palisade (LX2) 🞳 IMPORTANT *** Dealer Stock & Retail Vehicles *** Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen (VIS) via WEBDCS to identify open recalls. This TSB includes STUI picture(s) as a requirement. Where indicated, please include a copy of the RO or last 6 digits of the VIN and date of inspection on a piece of paper. Ensure the VIN and date of inspection are clearly visible. Finally, please ensure all captured pictures are completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit. STUI SUBJECT: Warranty Information: TRAILER TOW HITCH HARNESS INSPECTION (RECALL 235) MODEL PALISADE (LX2) OP. CODE RC235HYU OPERATION TRAILER TOW HITCH INSPECTION – NO WIRE HARNESS INSTALLED OP. TIME 0.2 M/H CAUSAL PART S8F67-AC401 NATURE I11 CAUSE ZZ3 NOTE 1: The following service procedure ONLY applies to vehicles not equipped with the Genuine Hyundai Accessory trailer tow hitch or equipped with the Genuine Hyundai Accessory trailer tow hitch but without wire harness installed. NOTE 2: Submit Claim on Campaign Claim Entry Screen. NOTE 3: Claim must include a STUI picture of the rear center lower bumper clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the inspection. If not included, claim will be subject to debit. Service Procedure: 1. Visually inspect the center rear lower bumper for the following: • Genuine Hyundai Accessory trailer tow hitch and wire harness installed. • Genuine Hyundai Accessory trailer tow hitch installed, but no visible harness connection installed. • No trailer tow hitch installed 1A. If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, please refer to the Recall 235 Dealer Best Practice document for any additional interim instruction. Additional remedy instruction will be provided when available. 1B. If the vehicle is not equipped with a Genuine Hyundai Accessory trailer tow hitch, then proceed to the next step to complete the procedure. 1C. If the vehicle is equipped with a Genuine Hyundai Accessory trailer tow hitch, but there is no visible wire harness installed, then proceed to the next step to complete the procedure. TSB #: 22-01-070H Page 2 of 3 TRAILER TOW HITCH HARNESS INSPECTION (RECALL 235) TSB #: 22-01-070H Page 3 of 3 SUBJECT: 2. Write the last six digits of the VIN and date of repair onto a piece of paper and place it near the center of the rear bumper. Example to the right is a picture of a vehicle not equipped with the Genuine Hyundai Accessory trailer tow hitch. 3. Procedure complete. Using STUI, take a picture of the rear center lower bumper. Upload the photo to STUI. STUI

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Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2022 Model Year Palisade vehicles. To ensure the safety of its vehicles for Hyundai customers, we are initiating Safety Recall 235 to repair a condition involving the trailer tow hitch harness on these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall. What is the problem? On vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, debris and moisture accumulation on the tow hitch wire harness module could cause an electrical short circuit, increasing the risk of a fire while driving or while the vehicle is parked with the ignition off. What will Hyundai do? Your Hyundai dealer will install a 15A fuse and new wire extension kit, if necessary. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure. The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To find your Hyundai dealer to schedule an appointment: • Visit www.hyundaiusa.com/dealer-locator and enter your zip code to locate a nearby Hyundai dealer. • Contact Hyundai Motor America at 1-855-371-9460 and select Option 2 for the Dealer Locator. – When calling, please have available the last 8 characters of your VIN (written in bold characters at the top of this notice). Additional information If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL Trailer Tow Hitch Harness Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “7” NHTSA Recall Number: 22V-633 Hyundai Recall Number: 235 This is an important Safety Recall. • The recall remedy is available. The recall procedure will be performed on your vehicle at NO CHARGE to you. • Failure to complete this recall repair could lead to potential fire risk. • Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconvenience. To locate your nearest Hyundai dealer and schedule your appointment please visit: www.hyundaiusa.com/campaign235 This notice applies to your [Model Year] Hyundai Palisade vehicle, VIN: XXXXXXXXXXXXXXXXX Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 NHTSA Recall Number: 22V-633 Hyundai Recall Number: 235 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Do you want to learn more about this Safety Recall and schedule your appointment? To learn more about this safety recall, including the remedy repair, and other commonly asked questions, and how best to schedule your appointment, please visit: www.hyundaiusa.com/campaign235 Have you previously paid for this repair? If you have previously paid for a repair that addresses the problem described in this letter, you may be eligible for a reimbursement. Use the link below to submit your reimbursement request or to obtain additional information, call 1-855-371-9460. owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html No longer own this vehicle? You received this notification because U.S. federal regulations require automotive manufacturers to notify last known owners of recalled vehicles based on current owner records. Our records are based primarily on state registration and title data, which indicate that you are the current owner. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. IMPORTANT SAFETY RECALL

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Recall 235: Trailer Tow Hitch Harness Inspection a il Extension Wire & Harness/Fuse Replacement – Dealer Best Practice May 04, 2023 Updates to this Document Date • Recall 235 – Trailer Tow Hitch Harness Inspection and 4 Pins Pigtail Extension Wire/Fuse Replacement (23-01-044H) 05/04/2023 Important Notice regarding Related Campaign P31 (ending effective 05/05/2023): Campaign P31 was an interim action to remove the 40A fuse related to Recall 235 for those vehicles equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness. With the launch of remedy for recall 235, P31 will be deactivated. • All VINs will be removed from Campaign P31, effective 05/04/2023 by end of day. • TSB 22-01-069H will be removed from Hyundaidealer.com. • Any repairs performed in accordance with respective Campaign P31 TSB must have a repair order (RO) open date prior to 05/05/2023. • All ROs with an RO open date on or after 05/05/2023 will not be accepted. • Labor operation codes applicable to Campaign P31 will be deactivated and related claims must be submitted by 05/11/2023. Campaign # P31 Recall Description: TSB # 22-01-069H Applicable Vehicles Prior to 05/05/2023 2020-22MY Palisade Applicable Vehicles 05/05/2023 Going Forward N/A – Deactivated Certain 2020-2022MY Palisade (LX2) vehicles may be equipped with a Genuine Hyundai Accessory tow hitch assembly available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. TSB 23-01-044H (or latest version) provides the inspection procedure for the Genuine Hyundai Accessory trailer tow hitch and wire harness. The Extension Wire Harness Repair and Fuse Replacement, and Extension Harness Assembly and Fuse Replacement procedures are provided for vehicles equipped with the Genuine Hyundai Accessory trailer tow hitch and wire harness. Affected Vehicles: ⮚ Certain 2020-22MY Palisade (LX2) produced between 04/10/2019 – 05/30/2022 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Inspection Information: Inspect the vehicle as per TSB 23-01-044H (or latest version) to determine if: 1. The vehicle does not have a Genuine Hyundai Accessory trailer tow hitch or tow hitch harness installed. • Procedure complete. 2. The vehicle has a Genuine Hyundai Accessory trailer tow hitch but does not have a tow hitch harness installed. • Procedure complete. 3. The vehicle has a Genuine Hyundai Accessory trailer tow hitch and wire harness installed. If the technician inspects the harness and it measures less than 13mA of resistance, an extension wire harness and a replacement fuse will be installed. • Extension repair kit, replacement fuse. 4. The vehicle has a Genuine Hyundai Accessory trailer tow hitch and wire harness installed. If the technician inspects the harness and it measures equal to above 13mA of resistance, the compete harness assembly will be installed along with a replacement fuse. • Extension harness assembly and replacement fuse. Remedy Information: Inspect the vehicle if it has a Genuine Hyundai Accessory trailer tow hitch and harness. If vehicle is equipped with the aforementioned, complete a further inspection of the harness via multimeter reading & install the wire extension harness or replace the existing harness with a revised one, along with an updated 15A fuse and label to the junction box. • Recommended Technician Training Level: Hyundai Expert Technician (or above) Service Procedure Flowchart: Recommended Alternative Transportation: A Service Rental Car (SRC) should not be needed based on the recall procedure repair duration. Warranty Information: This campaign pays from 0.2 M/H to 0.7 M/H based on inspection of the Genuine Hyundai Accessory trailer tow hitch and wire harness. If there is no Genuine Hyundai Accessory trailer to hitch and wire harness on the vehicle, proceed with submission of the op code ‘Trailer Tow Hitch Inspection – No Harness’. • Inspect Trailer Tow Hitch (No Harness) – 0.2 M/H • Inspection, Install Extension Wire Repair Harness and Fuse Replacement – 0.7 M/H • Inspection, Replace Extension Harness Assembly, and Install Replacement Fuse – 0.4 M/H Please refer to TSB 23-01-044H (or latest version) for the specific STUI picture requirements and additional details. Parts Information: • Please refer to the Recall 235 Parts Bulletin for the latest parts information (HD.com/Parts/Documents Library/ Reference Materials/Parts Bulletin). • Please note the following: o Extension Wire Kit (S8F67-AC900QQH) & Fuse Assy (18790-04930QQH, including fuse and sticker): On CPM (Campaign Parts Management); Retailers can keep ordering needed parts as long as they submit their corresponding campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering. If this restriction is lifted, HMA will communicate to the field/dealers. o Regarding the two parts above, dealers were shipped 2 of each for the start of the recall remedy. Customer Mailing: • Owners of the subject Palisade vehicles were previously provided a ‘No Remedy’ letter. • Starting in late May 2023/early June 2023, owners of the subject Palisade vehicles are expected to be notified via First Class Mail regarding a remedy available for their vehicles. Additionally, some owners will also be notified via First Class Mail to be given an option to fill in a reply card to notify HMA if their vehicle is not equipped with a Genuine Hyundai Accessory trailer tow hitch. Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Readiness: Are parts in stock to complete this campaign? □ Yes □ No Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ No Reception: Did you explain to customer the warranty requirements? □ Yes □ No Reception: Has customer’s appointment been set to a waiting appointment? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Does the Technician meet the recommended training requirements (expert level or above) to complete this recall/campaign? □ Yes □ No Repair: Were the appropriate STUI picture taken based on the requirements laid out in TSB 23-01-044H (or latest version)? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Customer Talk Tracks Sample (customer already at dealership): “During your visit we checked to see if your vehicle has any open recalls. We found that Recall 235 for the Genuine Hyundai Accessory trailer tow hitch and wire harness is open on your vehicle. We are going to inspect if it has the tow hitch and wire harness and if necessary, repair or replace the harness at no cost to you.” When the trailer’s lighting wiring harness is connected to the vehicle, the trailer hitch accessory module may malfunction resulting in inoperative trailer lights or vehicle brake lights. In limited instances, the malfunction could cause an electrical short circuit in the trailer hitch. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. Sample (customer calling in): “During your call in, we checked to see if your vehicle has any open recalls. We found that Recall 235 for the Genuine Hyundai Accessory trailer tow hitch and wire harness is open on your vehicle. We are going to inspect if it has the tow hitch and wire harness and if necessary, repair or replace the harness at no cost to you.” When the trailer’s lighting wiring harness is connected to the vehicle, the trailer hitch accessory module may malfunction resulting in inoperative trailer lights or vehicle brake lights. In limited instances, the malfunction could cause an electrical short circuit in the trailer hitch. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. If you experience issues with Genuine Hyundai Accessory trailer tow hitch and wire harness prior to your arrival at the dealer, please have your vehicle towed to the nearest Hyundai dealer and do not attempt to drive the vehicle until a remedy has been applied.” Customer FAQ: Q1: What is the issue? A1: The subject vehicles may be equipped with a genuine Hyundai accessory tow hitch assembly available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. When the trailer’s lighting wiring harness is connected to the vehicle, the trailer hitch accessory module may malfunction resulting in inoperative trailer lights or vehicle brake lights. In limited instances, the malfunction could cause an electrical short circuit in the trailer hitch. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. Q2: What are the affected vehicles? A2: Tow hitch accessory wiring harness assemblies were included with an accessory tow hitch or sold as a service part for use in model year 2020-2022 Palisade vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch wiring harnesses, all model year 2020-2022 Palisade vehicles sold in the U.S. are expected to be involved in this recall. Q3: What is the safety concern? A3: A vehicle fire increases the risk of injury to occupants or bystanders. Q4: Have there been any accidents or injuries? A4: As of HMA’s filing to NHTSA on 08/18/22, Hyundai has confirmed three (3) unique fire incidents in Canada and none in the U.S. There are no confirmed crashes or injuries related to this condition in Canada or the U.S. Additionally, Hyundai is aware of eight (8) related incidents of melting in the U.S. and eight (8) incidents of melting in Canada from January 16, 2020 through July 15, 2022. Q5: Will a Dealer Stop Sale be issued? A5: A dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Q6: What will be done during the recall service at the dealer? A6: Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of tow hitch harness module condition and remedy, if necessary. If the vehicle is found to be equipped with a Genuine Hyundai Accessory trailer tow hitch and wire harness, the vehicle will be further inspected for either a wire extension harness repair or full harness assembly replacement. An updated fuse and label to the junction box will also be replaced on the vehicle. All associated repairs and remedies will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022 Hyundai also previously provided campaign P31 prior to the recall 235 remedy launch to address the fire risk while in operation and parked for those vehicles equipped with a Genuine Hyundai Accessory tow hitch assembly and harness. Q7: When will owners be notified? A7: Owners will be notified via First Class Mail in late May 2023/early June 2023. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) HyundaiRoadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related HyundaiRoadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) -Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Recall 235 – Trailer Tow Hitch Harness Inspection and 4 Pins Pigtail Extension Wire/Fuse Replacement (23-01-044H) • Recall 235 inspection procedure (TSB #22-01-070H) to complete the recall on vehicles without a trailer tow hitch assembly installed has been published • Campaign P31 procedure (TSB #22-01-069H) to remove the tow fuse as an interim action for vehicles with a trailer tow hitch assembly installed has been published • Recall 235 Trailer Tow Hitch Harness Inspection and 4 Pins Pigtail Extension Wire/Fuse Replacement 05/04/2023 08/26/2023

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Recall 235: Trailer Tow Hitch Harness Inspection / Campaign r Tow Hitch Harness Fuse Removal (Interim Action) Dealer Best Practice August 26, 2022 Updates to this Document Date • Recall 235 inspection procedure (TSB #22-01-070H) to complete the recall on vehicles without a trailer tow hitch assembly installed has been published • Campaign P31 procedure (TSB #22-01-069H) to remove the tow fuse as an interim action for vehicles with a trailer tow hitch assembly installed has been published 08/26/2022 Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Certain 2020 – 2022 Palisade (LX2) vehicles may be equipped with a genuine Hyundai accessory tow hitch assembly available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. Certain tow hitch harness modules may develop an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. As an interim action, Service Campaign P31 provides the procedure to remove the fuse to the tow hitch module to address the fire risk while in operation and parked. Affected Vehicles: ⮚ Certain 2020-22MY LX2 Hyundai Palisade produced between 04/10/2019 – 05/30/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market • To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. • For this recall, please note that there are new vehicles in dealer stock as of 8/25/2022. Please see next page regarding additional details and flowchart regarding the Recall 235 inspection. Vehicle Visual Inspection: Determine if a genuine Hyundai accessory trailer tow hitch assembly is installed on the vehicle. For dealer stock vehicles: Does the vehicle have a genuine Hyundai accessory trailer hitch assembly installed? Yes No The Recall remedy is currently under development. Additional details will be provided at a later date. Note: Do not uninstall the PIO assembly (if equipped) as this will conflict with the vehicle’s Monroney Label. Follow the procedure outlined in the Recall 235 TSB# 22-01-070H (or latest) to complete the recall. Recall 235 remains open and the vehicle cannot be sold until the remedy is available and performed. Vehicles confirmed to not have a genuine Hyundai accessory trailer hitch assembly installed and have all open recalls completed can be sold. Please see next page for retail vehicles: For retailed vehicles: Does the vehicle have a genuine Hyundai accessory trailer hitch assembly installed? Yes No Follow the procedure outlined in Campaign P31 TSB# 22-01-069H (or latest) to remove the 40A fuse. Follow the procedure outlined in Recall 235 TSB# 22-01-070H (or latest) to complete the recall. Campaign P31 does not apply. Inform the customer and document the RO that the trailer lights will be inoperable until a remedy is available. Hyundai does not recommend towing while the trailer lights are inoperable. Recall 235 is complete. Recall 235 remains open. Further instructions will be provided, and customers will be notified when a remedy is available. RO Documentation: If a customer owned vehicle with an installed genuine Hyundai accessory trailer hitch assembly had the 40A fuse removed as per Campaign P31, please note the following or similar language that should be included in the customer’s Repair Order (RO): “Please be advised that Campaign P31 is an interim action involving the removal of the 40A tow fuse. Trailer lights and any other associated functions will be inoperable until the Recall remedy is available and performed on your vehicle. Hyundai does not recommend towing while the trailer associated functions are inoperable.” SRC & Recommended Alternative Transportation: The Recall procedure or the interim action Campaign P31 can be performed during a waiting appointment. SRC is not applicable. ⮚ Note: Do not utilize affected Recall vehicles with an installed genuine Hyundai accessory trailer hitch assembly until the Recall remedy is made available and performed. Best Practice Checklist: Parts: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Readiness: □ Yes □ No Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ No Reception: Did you explain to customer the warranty requirements? □ Yes □ No Reception: Has customer’s appointment been set to a waiting appointment? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Immediate action for dealers: Dealers are to freeze their current inventory supply on hand and discontinue install/sale of: PNs: S8F67-AC401 & S8F67-AC400. Please be advised of the additional actions for the dealer to provide the highest level of safety measures: • All parts in PDC Inventory have been placed on Freeze as of 08/19/22 and new orders will no longer be accepted for processing • All PIO/DIO install actions have been suspended as of 08/19/22 until further details of a remedy part is made available • Action for Parts Managers: Please submit return of the subject PNs mentioned above as an “RTR” claim for immediate return back to Mobis Parts America’s (MPA) PDC’s. Please return urgently no later than August 31, 2022. • Please direct any questions to the Parts Help Line for additional support by calling 1-800-545-4515. A corresponding parts bulletin with additional details regarding the above was published 08/22/2022. Campaign P31 Claim Information: Recall 235 Claim Information: Additional Training & Resources: Applicable training courses related to this recall, if applicable, will be provided once a full remedy has been released by HMA. Customer FAQ: Q1: What is the issue? A1: The subject vehicles may be equipped with a genuine Hyundai accessory tow hitch assembly available for purchase through Hyundai as a Port Installed Option (PIO), as a Dealer Installed Option (DIO) or through over the counter part sale. When the trailer’s lighting wiring harness is connected to the vehicle, the trailer hitch accessory module may malfunction resulting in inoperative trailer lights or vehicle brake lights. In limited instances, the malfunction could cause an electrical short circuit in the trailer hitch. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. Q2: What are the affected vehicles? A2: Tow hitch accessory wiring harness assemblies were included with an accessory tow hitch or sold as a service part for use in model year 2020-2022 Palisade vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch wiring harnesses, all model year 2020-2022 Palisade vehicles sold in the U.S. are expected to be involved in this recall. Q3: What is the safety concern? A3: A vehicle fire increases the risk of injury to occupants or bystanders. Q4: Have there been any accidents or injuries? A4: As of HMA’s filing to NHTSA on 08/18/22, Hyundai has confirmed three (3) unique fire incidents in Canada and none in the U.S. There are no confirmed crashes or injuries related to this condition in Canada or the U.S. Additionally, Hyundai is aware of eight (8) related incidents of melting in the U.S. and eight (8) incidents of melting in Canada from January 16, 2020 through July 15, 2022. Q5: Will a Stop Sale be issued? A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. Q6: What will be done during the recall service at the dealer? A6: Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of tow hitch harness module condition and remedy, if necessary. The remedy procedure is being developed and details will be available once the procedure is finalized. As an additional, separate level of protection, Hyundai is also planning on removing the fuse to the tow hitch module under campaign P31 to address the fire risk while in operation and parked for those vehicles equipped with an accessory tow hitch assembly. All associated repairs and remedies will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified? A7: Owners will be notified in October 2022. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1-855-671-3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Remedy Not Available 08/19/2022

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Recall 235: Trailer Hitch Accessory – Remedy Not Available – Dealer Best Practice August 19, 2022 Updates to this Document Date • Remedy Not Available 08/19/2022 Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Description of Campaign: The recall applies to certain 20-22MY Hyundai Palisade Vehicles. When the trailer’s lighting wiring harness is connected to the vehicle, the trailer hitch accessory module may malfunction resulting in inoperative trailer lights or vehicle brake lights. In limited instances, the malfunction could cause an electrical short in the trailer hitch. The cause of the electrical short is under investigation. An electrical short could cause significant overcurrent due to the continuous powered state of the trailer hitch module regardless of whether a trailer is connected, increasing the risk of a vehicle fire. Affected Vehicles: ⮚ Certain 2020-22MY Hyundai Palisade produced between 04/10/2019 – 05/30/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are some new vehicles currently in dealer stock. Remedy Information: Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. The recall remedy is under development. When a remedy is made available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer. This remedy will be offered at no cost for all affected customers. Parts Actions: Immediate action request: Dealers are to freeze their current inventory supply on hand and discontinue install/sale of: PN’s: S8F67-AC401 & S8F67-AC400. Please be advised of the additional actions for the dealer to provide the highest level of safety measures: • All parts in PDC Inventory will be placed on Freeze and will no longer accept new orders to be processed • All PIO/DIO install actions will be suspended until further details of a remedy part is made available • Action for Parts Managers: Please submit return of subject PN’s as an “RTR” claim for immediate return back to MPA PDC’s Urgent return actions as quickly as possible by 8/31/22! • Please direct any questions to the Parts Help Line for additional support by calling 1-800-545-4515. A corresponding parts bulletin with additional details regarding the above will be issued early next week to dealers. Recommended Alternative Transportation: It is recommended that Service Rental Cars (SRCs) are made available for customers that are concerned with the safe operation of their vehicle until a remedy is available. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Warranty Warranty information will be updated once remedy has been released by HMA. Customer FAQ: Q1: What is the issue? A1: The subject vehicles may be equipped with an accessory tow hitch assembly available for purchase through Hyundai and dealers. When the trailer’s lighting wiring harness is connected to the vehicle, the trailer hitch accessory module may malfunction resulting in inoperative trailer lights or vehicle brake lights. In limited instances, the malfunction could cause an electrical short in the trailer hitch. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. The cause of the short circuit is under investigation. Q2: What are the affected vehicles? A2: Tow hitch accessory wiring harness assemblies were included with an accessory tow hitch or sold as a service part for use in model year 2020-2022 Palisade vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch wiring harnesses, all model year 2020-2022 Palisade vehicles sold in the U.S. are expected to be involved in this recall. Q3: What is the safety concern? A3: A vehicle fire increases the risk of injury to occupants or bystanders. Q4: Have there been any accidents or injuries? A4: Hyundai has confirmed three (3) unique fire incidents in Canada and none in the U.S. There are no confirmed crashes or injuries related to this condition in Canada or the U.S. Additionally, Hyundai is aware of eight (8) related incidents of melting in the U.S. and eight (8) incidents of melting in Canada from January 16, 2020 through July 15, 2022. Q5: Will a Stop Sale be issued? A5: Dealer: A dealer “stop sale” has been issued in accordance with federal regulation for involved vehicles unsold at dealers. The stop sale will commence with the filing of the 573 to NHTSA Port: A “hold” will be issued for all involved vehicles located at ports and vehicle processing centers. Q6: What will be done during the recall service at the dealer? A6: Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of tow hitch harness module condition and remedy, if necessary. The remedy procedure is being developed and details will be available once the procedure is finalized. As an additional, separate level of protection, Hyundai is also planning on removing the fuse to the tow hitch module to address the fire risk while in operation and parked. All associated repairs and remedies will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified? A7: Owners will be notified in October 2022. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-633 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAR 17, 2023 NHTSA Recall No. : 22V-633 Manufacturer Recall No. : 235 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 244,980 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2022 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Approximately 40,480 tow hitch harnesses were included with an accessory tow hitch assembly or sold as a service part for use in model year 2020-2022 Palisade vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch harnesses, all model year 2020-2022 Palisade vehicles sold in the U.S. are expected to be involved in this recall. Production Dates : APR 10, 2019 – MAY 30, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles may be equipped with an accessory tow hitch assembly available for purchase through Hyundai or other authorized retailers. The printed circuit board (“PCB”) in the tow hitch harness module could be susceptible to water ingress through the 4-pin tow hitch harness connector, which could cause an electrical short. An electrical short could increase the risk of a trailer tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle fire increases the risk of injury to occupants or bystanders. Description of the Cause : Water ingress into the tow hitch harness module through the 4-pin tow hitch harness connector. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 22V-633 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Tow Hitch Harness Component Description : Tow hitch module & wiring harness Component Part Number : S8F67-AC400 Component Name 2 : Tow Hitch Harness Component Description : Tow hitch module & wiring harness Component Part Number : S8F67-AC401 Supplier Identification : Component Manufacturer Name : SEGI Korea Address : 301, Bupyeong-daero Bupyeong-gu, Incheon Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology of events leading up to the defect decision. Part 573 Safety Recall Report 22V-633 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for verification of an equipped Hyundai accessory tow hitch assembly and installation of a 15A fuse and new wire extension kit, if necessary. All associated repairs and remedies will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The improved connector is manufactured with waterproof material to prevent water ingress. Identify How/When Recall Condition was Corrected in Production : The remedy tow hitch harness will be available for purchase through Hyundai or other authorized retailers. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed here. Planned Dealer Notification Date : OCT 17, 2022 – OCT 17, 2022 Planned Owner Notification Date : OCT 17, 2022 – OCT 17, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-633 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : AUG 18, 2022 NHTSA Recall No. : 22V-633 Manufacturer Recall No. : 235 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 245,030 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2022 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Approximately 40,480 tow hitch accessory wiring harness assemblies were included with an accessory tow hitch or sold as a service part for use in model year 2020-2022 Palisade vehicles in the U.S. To identify all vehicles equipped with potentially affected tow hitch wiring harnesses, all model year 2020-2022 Palisade vehicles sold in the U. S. are expected to be involved in this recall. Production Dates : APR 10, 2019 – MAY 30, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles may be equipped with an accessory tow hitch assembly available for purchase through Hyundai and dealers. Certain environmental contaminants potentially residing on the tow hitch harness module printed circuit board (“PCB”), such as moisture from the manufacturing process, could result in an electrical short circuit. An electrical short could increase the risk of a tow hitch harness module fire while driving or while the vehicle is parked with the ignition off. The cause of the short circuit is under investigation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle fire increases the risk of injury to occupants or bystanders. Description of the Cause : The cause of the electrical short is under investigation. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 22V-633 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Tow Hitch Harness Component Description : Tow Hitch Harness Component Part Number : S8F67-AC400 Component Name 2 : Tow Hitch Harness Component Description : Tow Hitch Harness Component Part Number : S8F67-AC401 Supplier Identification : Component Manufacturer Name : SEGI Korea Address : 301, Bupyeong-daero Bupyeong-gu, Incheon Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology of events leading up to the defect decision. Part 573 Safety Recall Report 22V-633 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners can continue driving these vehicles; however, Hyundai recommends parking their vehicles outside and away from structures until the recall remedy is completed. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for inspection of tow hitch harness module condition and remedy, if necessary. The remedy procedure is being developed and details will be available once the procedure is finalized. As an additional, separate level of protection, Hyundai is also planning on removing the fuse to the tow hitch module to address the fire risk while in operation and parked. All associated repairs and remedies will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : The cause of the tow hitch condition is under investigation. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed here. Planned Dealer Notification Date : OCT 17, 2022 – OCT 17, 2022 Planned Owner Notification Date : OCT 17, 2022 – OCT 17, 2022 * NR – Not Reported

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