Recall 233 – Windshield Wipers May Fail – 2020-2021 Hyundai Palisade

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2021 Palisade vehicles. Your vehicle, with the VIN shown above, is among the impacted vehicles. Hyundai is initiating a safety recall to repair a condition involving the windshield wiper motor in the U.S. The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently preparing to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available. What is the problem? The subject vehicles may be equipped with a windshield wiper motor that could function intermittently or fail. Intermittent or inoperative windshield wipers could reduce driver visibility, increasing the risk of a crash. What should you do in the interim? We appreciate your patience. Hyundai is currently preparing to implement the recall remedy. You will receive a second notification letter when the remedy is available. For updated information regarding this recall, please visit: www.HyundaiUSA.com/Campaign233 If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2020 – 2021 Palisade Windshield Wiper Motor Inspection and Replacement This is an important Safety Recall. • We are currently preparing the remedy. We will notify you when the remedy is ready. • For updated information, you can visit: www.HyundaiUSA.com/Campaign233 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-627 Hyundai Recall Number: 233 Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.

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Web version #First Name, A Safety Recall has been issued on your 2020 Hyundai Palisade’s Windshield Wiper System. Recall 233 Remedy is Available This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall on your vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will be performed by your Hyundai dealer at NO CHARGE. To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own or lease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved. ©2023 Hyundai Motor America. Learn more about the safety concern and remedy repair by visiting Hyundai’s official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: LU045709

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#First Name, A Safety Recall has been issued on your 2020 Hyundai Palisade’s Windshield Wiper System. Recall 233 Remedy is Available This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall on your vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will be performed by your Hyundai dealer at NO CHARGE. To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own or lease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved. ©2023 Hyundai Motor America. Learn more about the safety concern and remedy repair by visiting Hyundai’s official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: LU045709

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Web version #First Name, A Safety Recall has been issued on your 2020 Hyundai Palisade’s Windshield Wiper System. Recall 233 Remedy is Available This notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall on your vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will be performed by your Hyundai dealer at NO CHARGE. To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own or lease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved. ©2023 Hyundai Motor America. Learn more about the safety concern and remedy repair by visiting Hyundai’s official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: LU045709

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP RECALL DATE DECEMBER, 2022 NUMBER 22-01-090H MODEL(S) PALISADE (LX2) SUBJECT: DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL CAMPAIGN 233) Description: Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. This bulletin describes the procedure to replace the driver’s side windshield wiper arm with a revised part. Applicable Vehicles: Certain 2020 – 2021MY Palisade (LX2) vehicles produced from 04/10/2019 – 11/30/2020. Parts Information: PART NAME BEFORE AFTER Windshield wiper arm – Driver’s side 98311-S8200QQH Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen via WEBDCS to identify open recalls. 🞳 ANT This TSB includes a STUI picture as a requirement. Where indicated, please include the last 6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are clearly visible. Finally, please ensure the captured picture is completed according to the steps in this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or incorrect picture(s) are subject to debit. STUI SUBJECT: DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 233) Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CODE CAUSE CODE Palisade (LX2) 21D159R0 Driver’s Side Wiper Arm Replacement 0.3 M/H 98311-S8200QQH I12 ZZ6 NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Op time includes taking a picture using STUI. Claim must include a STUI picture of the new wiper arm installed with a piece of paper displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to debit. NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. Refer to the QR code or link below for guided video information: Hyundai Service Learning – Recall 233 Service Procedure Service Procedure: 1. Open the hood (A). i Information • Leave the windshield wipers in the down position. A 2. Remove the driver’s side wiper arm plug (B) and the wiper arm nut (C). Tightening Torque: 16.6 – 19.5 lb-ft (22.6 – 26.5 Nm) B C TSB #: 22-01-090H Page 2 of 3 DRIVER’S SIDE WIPER ARM REPLACEMENT (RECALL 233) TSB #: 22-01-090H Page 3 of 3 SUBJECT: 3. Remove the wiper arm from the vehicle and remove the existing wiper blade (D) by pressing the wiper blade clip as shown. 4. Install the existing wiper blade onto the new wiper arm. Old wiper arm New wiper arm 5. Reinstall all parts in the reverse order of removal. Example of acceptable STUI photo 6. Test the wiper operation for proper function and auto stop position. 7. The service procedure is now complete. D • Ensure the driver’s side wiper arm and wiper blade are reinstalled in the proper auto stop position. i Information • Ensure the wiper blade is firmly attached before installing the new wiper arm. If the wiper blade is missing or improperly installed, the new wiper arm may cause damage to the windshield. NOTICE Using STUI, take a photo of the new driver’s side wiper arm after it is installed on the vehicle. Include in the photo a piece of paper containing the last 6 digits of the VIN and the date of the repair. Upload the photo to STUI. STUI

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 – 2021 model year Palisade vehicles. Hyundai is initiating Recall 233 a safety recall to repair a condition involving the windshield wiper system in these vehicles in the U.S. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. Our records indicate that your vehicle is affected by this recall campaign. What is the problem? The subject vehicles may be equipped with a windshield wiper motor that could function intermittently and/or become inoperable due to accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility, increasing the risk of a crash. What will Hyundai do? Your Hyundai dealer will replace the driver side windshield wiper arm. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure. The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. To locate your Hyundai dealer: Option 1: Have your zip code ready and visit www.HyundaiUSA.com/dealer-locator. QR code can also be found on next sheet. Option 2: Contact the Hyundai Motor America Virtual Assistant by calling 1-855-371-9460. To better assist you during your call, please have available the last 8 characters of your VIN (written in bold characters at the top of this letter). Selecting Option 3 will direct you to the Dealer Locator. Additional information If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2020 – 2021 Palisade Windshield Wiper Arm Replacement Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-627 Hyundai Recall Number: 233 This is an important Safety Recall. • Failure to have this recall completed could lead to reduced driver visibility, which could increase the risk of a crash. • The recall will be performed on your vehicle at NO CHARGE to you. • Please contact your nearest Hyundai dealer to schedule this procedure as soon as possible. To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign233 Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Reimbursement Notification If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information by calling 1-855-371-9460 or online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html QR codes for easy access You can easily connect to the webpage of your choice by using your cell phone to point your camera (or QR code reader app) at the code(s) below. Then select the link which will be displayed on your phone. Hyundai Owner Change Hyundai Dealer Locator Hyundai Reimbursement

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Recall 233: Driver’s Side Wiper Arm Replacement – Dealer Best Practice December 07, 2022 Updates to this Document • Remedy available: Install Driver’s Side Wiper Arm (22-01-090H) Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Recall Description: Certain Palisade (LX2) vehicles are equipped with a windshield wiper motor that could function intermittently and/or become inoperable when impeded by the accumulation of snow and/or ice at the wiper arm. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. This bulletin describes the procedure to replace the driver’s side windshield wiper arm with a revised part. Affected Vehicles: • Certain 2020-21MY Palisade (LX2) vehicles produced from 04/10/2019 – 11/30/2020 by Hyundai Motor Company (“HMC”) • To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Remedy Information: Replace the driver’s windshield wiper arm with revised version. • Estimated Repair Time (Based on Warranty Time): 0.3 M/H • Recommended Technician Training Level: Hyundai Certified Technician or greater. Recommended Alternative Transportation: A Service Rental Car (SRC) will not be needed for this recall unless requested by the customer. Customer Talk Tracks: “Although the windshield wipers do a great job of clearing your windshield of snow and rain, they have limitations. If possible, it is always a good idea to clear your windshield with an ice scrapper/brush or leaf blower prior to beginning your drive as clearing excess snow using the windshield wipers alone can cause damage to them rendering them inoperable. As an extra measure against wiper arm damage caused by snow and ice accumulation, we are going to install a revised driver’s windshield wiper arm during your visit today.” Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ Readiness: Is the revised driver’s windshield wiper arm (98311-S8200QQH) in stock as identified in TSB 22-01- 090H? □ Yes – Provide customer with ETA □ No – Contact parts and get ETA Readiness: Does the dealership have both wiper inserts or blades in stock if the customer would like to purchase them and have them installed during the visit? Please note that the wiper inserts/blades are not included in the wiper arm replacement. □ Yes □ No Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ No Reception: Did you explain the customer with a repair promise time and an expectation for a status update? □ Yes □ No Reception: Did you offer the customer alternative transportation if requested? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Is a Hyundai Certified Technician or greater assigned to the repair? □ Yes □ No Repair: Was a STUI picture taken of the revised driver’s side wiper arm installed on the vehicle with the last 6 digits of the VIN and date of the repair per TSB 22-01-090H? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Parts Information: • This part number is initially on Campaign Parts Management (CPM) until further notice; dealers can keep ordering needed parts as long as they submit their corresponding campaign claims. If this restriction is lifted, HMA will communicate to the field/dealers. Warranty Information: NOTE 1: Submit Claim on Campaign Claim Entry Screen NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Op time includes taking a picture using STUI. Claim must include a STUI picture of the new wiper arm installed with a piece of paper displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to debit. NOTE 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. STUI Picture Requirement: Ensure a STUI photo of the revised wiper arm installed with the last 6 digits of the VIN and the date of repair is included & uploaded. Refer to TSB 22-01-090H. STUI pictures that do not have the last 6 digits of the VIN, date of repair, and show installation of the revised wiper arm are not acceptable. Example of acceptable STUI photo with revised wiper arm installed: Customer FAQs: Q1: What is the issue? A1: The subject vehicles are equipped with a windshield wiper motor that could function intermittently or become inoperable when impeded by accumulation of snow and/or ice at the wiper arm. Q2: What is the safety concern? A2: Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Q3: Have there been any accidents or injuries? A3: As of the date of the filing (08/15/22) to NHTSA, there are no related crashes, injuries, or reported incidents in the U.S. Q4: What will be done during this recall service at the dealer? A4: The dealer will install a revised driver’s side wiper arm. The remedy will be offered at no cost to owners of all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. All owners of the affected vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q5: Will a Stop Sale be issued? A5: No, a stop sale will not be issued as there are no new affected vehicles in dealership inventory. Q6: When will owners be notified? A6: Owners will be notified via mail in December 2022 of a remedy available. Owners were previously notified in October 2022 of a remedy not available. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix Historical Reference Date • No remedy available • Remedy available: Install Driver’s Wiper Arm (22-01-090H) 08/17/2022

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Recall 233: Windshield Wiper Motor Remedy Not Available – Dealer Best Practice August 17, 2022 Updates to this Document Date • Remedy Not Available 08/17/2022 Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Certain 2020-2021 MY Hyundai Palisade vehicles may be equipped with a windshield wiper motor that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice. Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Affected Vehicles: ⮚ Certain 2020-21MY Hyundai Palisade vehicles produced between 04/10/2019 – 11/30/2020 ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are no new vehicles currently in dealer stock. Remedy Information: The remedy is currently under development and additional information will be provided once it has been developed for release. Training recommendations will also be made available when the remedy is ready. Recommended Alternative Transportation: It is recommended that Service Rental Cars (SRCs) are made available for customers that are concerned with the safe operation of their vehicle prior to release of remedy. Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Warranty Warranty information will be updated once remedy has been released by HMA. Parts Parts, i applicable, will be provided once a remedy has been released by HMA. Customer Notification As of 08/15/2022, NHTSA has been notified of this recall. Owners will be notified in October 2022. FAQs: Q1: What is the issue? A1: The subject vehicles are equipped with a windshield wiper motor that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice. Q2: What is the safety concern? A2: Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Q3: Have there been any accidents or injuries? A3: As of the date of the filing (08/15/22) to NHTSA, there are no related crashes, injuries, or reported incidents in the U.S. Q4: What will be done during this recall service at the dealer? A4: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Q5: What if the owner incurred out-of-pocket expenses for obtaining a remedy for the recall condition? A5: Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q6: Will a Stop Sale be issued? A6: No, a stop sale will not be issued as there are no new affected vehicles in dealership inventory. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-627 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : DEC 07, 2022 NHTSA Recall No. : 22V-627 Manufacturer Recall No. : 233 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 122,949 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2021 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes certain model year 2020-2021 Hyundai Palisade vehicles produced on April 10, 2019 through November 30, 2020 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : APR 10, 2019 – NOV 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with a windshield wiper motor that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Description of the Cause : Accumulation of snow and/or ice between the driver side wiper arm and cowl can cause circuit breaker activation within the wiper motor resulting in temporary inoperability. Wiper operation resumes once the circuit breaker resets and/or the windshield is cleared of obstructions. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 22V-627 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : WINDSHIELD WIPER ARM, DRIVER Component Description : WIPER ARM ASSEMBLY FOR DRIVER-SIDE Component Part Number : 98311-S8000 Supplier Identification : Component Manufacturer Name : Denso Korea Address : Jangan-Gongdan 5gil 9 Jangan-Myeon Hwaseong-si, Gyeonggi-do Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology of events leading up to the defect decision. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer for replacement of the driver-side windshield wiper arm. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The updated windshield wiper arm improves windshield wiper operation by allowing additional snow accumulation between the wiper arm and cowl, reducing the possibility of circuit breaker activation. Identify How/When Recall Condition was Corrected in Production : The new wiper motor was used in all of production starting from December 1, 2020. Recall Schedule : Part 573 Safety Recall Report 22V-627 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed here. Planned Dealer Notification Date : OCT 14, 2022 – OCT 14, 2022 Planned Owner Notification Date : OCT 14, 2022 – OCT 14, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-627 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : AUG 15, 2022 NHTSA Recall No. : 22V-627 Manufacturer Recall No. : 233 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 122,919 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2021 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes certain model year 2020-2021 Hyundai Palisade vehicles produced on April 10, 2019 through February 16, 2021 by Hyundai Motor Company (“HMC”) for sale in the U.S. market Production Dates : APR 10, 2019 – FEB 16, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with a windshield wiper motor that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Description of the Cause : The root cause is currently under investigation; however, Hyundai suspects a sudden increase in wiper system load could cause circuit breaker actuation within the wiper motor resulting in temporary inoperability. Wiper operation resumes once the circuit breaker resets and/or the windshield is cleared of obstructions. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 22V-627 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MOTOR ASSY-WINDSHIELD WIPER Component Description : Windshield Wiper Motor Assembly Component Part Number : 98110-S8000 Component Name 2 : MOTOR ASSY-WINDSHIELD WIPER Component Description : Windshield Wiper Motor Assembly Component Part Number : 98110-G5000 Supplier Identification : Component Manufacturer Name : Denso Korea Address : Jangan-Gongdan 5gil 9 Jangan-Myeon Hwaseong-si, Gyeonggi-do Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology of events leading up to the defect decision. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai for inspection and remedy of the wiper condition, as necessary. Hyundai will provide a full remedy plan when available. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : The new model of wiper motor was used in all of production starting from December 1, 2020. Part 573 Safety Recall Report 22V-627 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed here. Planned Dealer Notification Date : OCT 14, 2022 – OCT 14, 2022 Planned Owner Notification Date : OCT 14, 2022 – OCT 14, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-627 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : AUG 25, 2022 NHTSA Recall No. : 22V-627 Manufacturer Recall No. : 233 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 122,949 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2020-2021 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes certain model year 2020-2021 Hyundai Palisade vehicles produced on April 10, 2019 through November 30, 2020 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : APR 10, 2019 – NOV 30, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with a windshield wiper motor that could function intermittently or stop functioning when impeded by accumulation of snow and/or ice. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Intermittent or inoperative windshield wipers could reduce driver visibility while operating the vehicle in inclement weather, increasing the risk of a crash. Description of the Cause : The root cause is currently under investigation; however, Hyundai suspects a sudden increase in wiper system load could cause circuit breaker actuation within the wiper motor resulting in temporary inoperability. Wiper operation resumes once the circuit breaker resets and/or the windshield is cleared of obstructions. Identification of Any Warning that can Occur : None. Part 573 Safety Recall Report 22V-627 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MOTOR ASSY-WINDSHIELD WIPER Component Description : Windshield Wiper Motor Assembly Component Part Number : 98110-S8000 Component Name 2 : MOTOR ASSY-WINDSHIELD WIPER Component Description : Windshield Wiper Motor Assembly Component Part Number : 98110-G5000 Supplier Identification : Component Manufacturer Name : Denso Korea Address : Jangan-Gongdan 5gil 9 Jangan-Myeon Hwaseong-si, Gyeonggi-do Foreign States Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology of events leading up to the defect decision. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai for inspection and remedy of the wiper condition, as necessary. Hyundai will provide a full remedy plan when available. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for outof- pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : NR Part 573 Safety Recall Report 22V-627 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : The new model of wiper motor was used in all of production starting from December 1, 2020. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed here. Planned Dealer Notification Date : OCT 14, 2022 – OCT 14, 2022 Planned Owner Notification Date : OCT 14, 2022 – OCT 14, 2022 * NR – Not Reported

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