Recall 247 – Incorrect Information On Label – 2024 Hyundai Tucson

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-556 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : AUG 10, 2023 NHTSA Recall No. : 23V-556 Manufacturer Recall No. : 247 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 30 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 Hyundai Tucson Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 30 model year 2024 Hyundai Tucson vehicles equipped with an SE trim package and produced on the specified dates by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : JUN 24, 2023 – JUL 17, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The tire and loading information placard in the subject vehicles may indicate spare tire pressure ratings despite the lack of an onboard spare tire, resulting in a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims.” FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : NR Description of the Safety Risk : The spare tire pressure ratings despite the lack of an onboard spare tire may cause confusion during an emergency tire replacement, increasing the risk of a crash or injury. Description of the Cause : The drawing of the tire and loading information placard was not updated after a change to the model tire option for vehicles equipped with the SE trim level option. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 23V-556 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : LABEL-TIRE PRESSURE Component Description : Tire Pressure Label Component Part Number : 05203-CW400 Supplier Identification : Component Manufacturer Name : Kwangsung Corporation LTD Address : 6, Beonyeong-ro 186beon-gil Danwon-gu, Ansan-si Gyeonggi-do Foreign States Country : Korea, Republic of Chronology : On July 14, 2023, during routine drawing verification, HMC’s Chassis Design Team 1 discovered a printed error on the tire and loading information placard applied to U.S. and Canadian-specification model year 2024 Hyundai Tucson vehicles equipped with an SE trim level. Although U.S. and Canadian-specification vehicles are equipped with a tire mobility kit in lieu of a spare tire, the erroneous placard was found to indicate tire pressure ratings for an onboard spare tire. HMC implemented a production running change to correct the placard on the same day and informed HMNA and HACC of their findings for further analysis with respect to each market’s motor vehicle safety regulations. On July 29, 2023, NASO finalized its analysis and convened its North America Safety Decision Authority confirming the placard applied to the subject vehicles does not comply with requirements set forth in subpart S4.3 of FMVSS 110, “Tire Selection and Rims.” Based on this information, NASO decided to conduct a noncompliance recall of all affected model year 2024 Hyundai Tucson vehicles in the U.S. and Canada. Part 573 Safety Recall Report 23V-556 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to install a new tire and loading information placard, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The spare tire pressure rating in the new tire and loading information placards correctly indicate “None” in accordance with FMVSS 110, Subpart S4.3 requirements. Identify How/When Recall Condition was Corrected in Production : The labeling equipment was reprogrammed on July 14, 2023. Recall Schedule : Description of Recall Schedule : Dealer and owners will be notified by the specified dates. Planned Dealer Notification Date : OCT 03, 2023 – OCT 03, 2023 Planned Owner Notification Date : OCT 03, 2023 – OCT 03, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-556 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : AUG 04, 2023 NHTSA Recall No. : 23V-556 Manufacturer Recall No. : 247 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 30 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 Hyundai Tucson Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 30 model year 2024 Hyundai Tucson vehicles equipped with an SE trim package and produced on the specified dates by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market. Production Dates : JUN 24, 2023 – JUL 17, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The tire and loading information placard in the subject vehicles may indicate spare tire pressure ratings despite the lack of an onboard spare tire. FMVSS 1 : 110 – Tire selection and rims FMVSS 2 : NR Description of the Safety Risk : The tire and loading information placard in the subject vehicles may not comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims.” Description of the Cause : The drawing of the tire and loading information placard was not updated after a change to the model tire option for vehicles equipped with the SE trim level option. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23V-556 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : LABEL-TIRE PRESSURE Component Description : Tire Pressure Label Component Part Number : 05203-CW400 Supplier Identification : Component Manufacturer Name : Kwangsung Corporation LTD Address : 6, Beonyeong-ro 186beon-gil Danwon-gu, Ansan-si Gyeonggi-do Foreign States Country : Korea, Republic of Chronology : On July 14, 2023, during routine drawing verification, HMC’s Chassis Design Team 1 discovered a printed error on the tire and loading information placard applied to U.S. and Canadian-specification model year 2024 Hyundai Tucson vehicles equipped with an SE trim level. Although U.S. and Canadian-specification vehicles are equipped with a tire mobility kit in lieu of a spare tire, the erroneous placard was found to indicate tire pressure ratings for an onboard spare tire. HMC implemented a production running change to correct the placard on the same day and informed HMNA and HACC of their findings for further analysis with respect to each market’s motor vehicle safety regulations. On July 29, 2023, NASO finalized its analysis and convened its North America Safety Decision Authority confirming the placard applied to the subject vehicles does not comply with requirements set forth in subpart S4.3 of FMVSS 110, “Tire Selection and Rims.” Based on this information, NASO decided to conduct a noncompliance recall of all affected model year 2024 Hyundai Tucson vehicles in the U.S. and Canada. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to install a new tire and loading information placard, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Part 573 Safety Recall Report 23V-556 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The spare tire pressure rating in the new tire and loading information placards correctly indicate “None” in accordance with FMVSS 110, Subpart S4.3 requirements. Identify How/When Recall Condition was Corrected in Production : The labeling equipment was reprogrammed on July 14, 2023. Recall Schedule : Description of Recall Schedule : Dealer and owners will be notified by the specified dates. Planned Dealer Notification Date : OCT 03, 2023 – OCT 03, 2023 Planned Owner Notification Date : OCT 03, 2023 – OCT 03, 2023 * NR – Not Reported

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 23-01-065H DATE MODEL(S) AUGUST 2023 Tucson (NX4a) SUBJECT: TIRE PRESSURE LABEL REPLACEMENT (RECALL 247) Description: The current tire and loading information labels on some 2024MY Tucson (NX4a) vehicles indicate tire pressure specification for a spare tire. However they do not have a spare tire. This bulletin provides the procedures to remove incorrect tire pressure labels, and replace with revised labels on some Tucson (NX4a) vehicles equipped with a tire mobility kit (TMK). Original Label New Label Applicable Vehicles (Certain): 2024MY Tucson (NX4a) produced 6/24/2023–7/17/2023. Vehicle repairs related to recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen via WEBDCS to identify open recalls.  IMPORTANT TIRE PRESSURE LABEL REPLACEMENT (RECALL 247) TSB #: 23-01-065H Page 2 of 4 SUBJECT: SUBJECT: Parts Information: Model Part Name Part Number Figure Remarks 24MY Tucson (NX4a) Tire Pressure Label TIRELABEL247 Spare: NONE Number: P50 Warranty Information: Model Op. Code Operation Op. Time Casual Part Nature Code Cause Code Tucson (NX4a) 31DA16R0 Tire Pressure Label Replacement 0.3 M/H 05203-CW400 B11 ZZ7 NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type. NOTE 2: If a part is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage and Repair validation photos as outlined in the Digital Documentation Policy. TIRE PRESSURE LABEL REPLACEMENT (RECALL 247) TSB #: 23-01-065H Page 3 of 4 SUBJECT: SUBJECT: Service Procedure: 1. Open driver’s door and locate the tire pressure label in the door jamb. Original Label New Label This TSB includes Repair validation photos. Refer to the latest Warranty Digital Documentation Policy for requirements. STUI TIRE PRESSURE LABEL REPLACEMENT (RECALL 247) TSB #: 23-01-065H Page 4 of 4 SUBJECT: SUBJECT: 2. Peel off the original label. 3. Clean off any adhesive residue left by the label, dirt, or other contamination using a clean cloth. 4. Install the new label in the same location and orientation. 5. The service procedure is now complete. Using STUI, take a photo of the new tire pressure label with the last 6 digits of the VIN and the date of repair on a piece of paper. Upload the photo to STUI. STUI Example of STUI Photo

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1 Noncompliance Recall 247: Tire Pressure Label Replacement – Dealer Best Practice August 7, 2023 Document Topic Date • Remedy Available – Technical Service Bulletin (23-01-065H) published 08/07/2023 Recall Description The current tire and loading information labels on some 2024MY Tucson (NX4a) vehicles indicate tire pressure specification for a spare tire. However they do not have a spare tire. This results in a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims. TSB 23-01-065H (or latest version) provides the service procedure to remove the incorrect tire pressure label, and replace with a revised label on some Tucson (NX4a) vehicles equipped with a tire mobility kit (TMK). Applicable Vehicles (Certain) • 2024MY Tucson (NX4a) produced 06/24/2023 – 07/17/2023 Remedy Information This remedy requires removal of the vehicle’s existing tire pressure label on the driver’s door jamb and installing a new tire pressure label indicating no spare tire. • Recommended Service Technician Training Level: Hyundai Certified Recommended Alternative Transportation A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until the open recall has been completed. In addition, a SRC may be required based on the recall repair procedure duration and any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided. Warranty Information • This recall campaign pays 0.3 M/H for removal of the existing tire pressure label and replacing with a new one that indicates vehicle does not have a spare tire. • Photos: Please refer to TSB 23-01-065H (or latest version) for repair validation sample photos and additional details regarding specific digital documentation requirements. IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Parts Information • Tire Pressure Labels (TIRELABEL247) o 100% replacement o For dealers with vehicle(s) currently in dealer stock as of 08/07/2023: Label(s) were sent to affected dealers and arrived starting Monday, 08/07/23. The dealer’s respective region has also been notified of the labels being sent. o On Critical Supply Parts (CSP) restriction; Dealer will require a valid recall 247 VIN to order the part. Due to a limited quantity of parts inventory, this will assure affected customer vehicles encompassed in the recall receive priority part allocation. • Refer to TSB 23-01-065H (or latest version) for the latest parts information. Sample Customer Talk Tracks 1. “We will replace your vehicle’s tire and loading information label located on your driver’s side door jamb. It indicates information for a spare tire, however, your vehicle did not come equipped with a spare tire. This is not in compliance with a federal safety standard. At no cost to you, we would like to apply the revised label indicating no spare tire is present. If necessary, we would like to offer you an SRC while we obtain the necessary parts to complete your vehicle’s repair. We apologize for the severe inconvenience.” 2. For walk-in Customer: “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall with an available remedy. The recall is to correct the tire and loading information label for your Hyundai Tucson as it is equipped with a tire mobility kit rather than a spare tire and the tire and loading information placard in your vehicle may indicate a spare tire pressure rating despite no spare tire present. This is in noncompliance to a federal safety standard. We will secure the updated label/placard and apply it to your vehicle at no cost as soon as possible.” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership if remedy/repair(s) are available. 2 Readiness: Are parts in stock to complete this recall? □ Yes □ No – It is highly recommended to have the tire label on-hand when customer arrives to the dealership, especially if customer has made appointment beforehand and to minimize dealership traffic. If a vehicle is currently in dealer’s stock, each affected dealer was shipped a label(s) for their affected units. Reception: Did you explain to the customer the expected repair time based on the repair and set the expectation for a status update? □ Yes □ No – Customer should be given an estimated time of when his/her vehicle is completed so the customer can plan the rest of their day away from the dealership. Did you offer the customer Alternative Transportation? □ Yes □ No – Customer should be offered if they feel uncomfortable in the operation of their vehicle prior to the remedy being completed on his/her vehicle. In addition, a SRC may be required based on the recall repair procedure duration and any other additional work on the vehicle that may need to be addressed during customer’s visit. Repair: Did you provide the customer with an eMPI? □ Yes □ No Does the Technician meet the recommended training requirements (certified level or above) to complete this recall/campaign? □ Yes □ No – Please ensure a technician with an certified level (or higher) completes this repair as it is a critical noncompliance recall. Were the appropriate picture(s) taken as outlined in TSB 23-01-065H (or latest version)? □ Yes □ No – Please ensure appropriate picture(s) are taken for the dealership to be paid. See TSB 23-01-065H (or latest version) for sample photos. Refer to the latest Warranty Digital Documentation Policy for requirements. Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Customer FAQ Q1: What is the issue? A1: The tire and loading information placard in the subject vehicles may indicate spare tire pressure ratings despite the lack of an onboard spare tire, resulting in a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims.” Q2: What are the affected vehicles? A2: Certain 2024MY Tucson (NX4a) vehicles produced between 06/24/2023 – 07/17/2023 3 Q3: What is the safety concern? A3: The tire and loading information placard in the subject vehicles may not comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 110, “Tire Selection and Rims.” Q4: Have there been any accidents or injuries? A4: There are no confirmed crashes, fires, or injuries related to this condition. Q5: Will a Dealer Stop Sale be issued? A5: Dealer: A dealer “stop sale” may be issued in accordance with federal regulation for affected vehicles unsold at dealers. Port: There will be no port hold as there are no affected vehicles at the ports/vehicle processing centers. Q6: What will be done during the recall service at the dealer? A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to install a new tire and loading information placard. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified? A7: Owners of the subject vehicles will be notified via First Class mail in September 2023. Contact Reference Thank you for your prompt attention to this noncompliance matter and continued commitment to Hyundai customers. Please see next page for list of commonly referred to contacts. 4 5 Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA)Center Xtime Technical Support [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support HyundaiCustomer Care Center (Recall/Campaign Questions) HyundaiRecall /Campaign Website Hyundai Customer Care Center(GeneralQuestions) HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling: • Appointment / ShopCapacity Management / Campaign Integration / OperationCodes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related HyundaiRoadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov

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