015G – Front Passenger Seat Belt May Fail – 2023 Genesis GV60

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-557 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : AUG 10, 2023 NHTSA Recall No. : 23V-557 Manufacturer Recall No. : 015G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 168 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Genesis GV60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 168 model year 2023 Genesis GV60 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : NOV 05, 2022 – MAR 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The Automatic Locking Retractor (“ALR”) of the front passenger-side seat belts in the subject vehicles can remain locked after initial engagement and full retraction of the seat belt webbing due to an internal interference preventing seat belt extension and fastening. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : 209 – Seat belt assemblies Description of the Safety Risk : An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. Description of the Cause : The affected seat belt assemblies were improperly assembled during inventory re-work by the supplier. Identification of Any Warning that can Occur : An inability to extend the seatbelt webbing. Part 573 Safety Recall Report 23V-557 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : S/BELT ASSY- FR RH Component Description : Front Passenger Side Seat Belt Component Part Number : 888B0-CU500 Supplier Identification : Component Manufacturer Name : Samsong Address : Jeongdong St, 62-30, Seongsan-Gu Changwon-City Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology : On June 27, 2023, HMC informed NASO of a condition detected during analysis of two (2) seat belt assembly warranty returns from certain model year 2023 Genesis GV60 vehicles in the U.S. market. According to HMC, the front passenger seatbelt in the subject vehicles would not extend after ALR engagement and full retraction. Both seatbelts were sent to the supplier for analysis. The supplier provided information that the recovered seatbelts came from a suspect lot that had been reworked postproduction, resulting in an out-of-specification cam rib on the ALR mechanism that prevents extension of the seat belt webbing after initial ALR engagement. On July 29, 2023, NASO finalized its analysis and convened its North America Safety Decision Authority confirming the condition involving the ALR in the subject vehicles does not comply with the requirements set forth in FMVSS No. 208 and 209 of C.F.R. 49. Based on this information, NASO decided to conduct a noncompliance recall of all affected model year 2023 Genesis GV60 vehicles in the U.S. and Canada. Part 573 Safety Recall Report 23V-557 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis dealer to inspect and replace front passenger side seat belt, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy front passenger side seat belts do not come from the suspect lot that had been reworked. Identify How/When Recall Condition was Corrected in Production : Visual inspection equipment will be implemented beginning August 11, 2023. A manual visual inspection is currently in use as an interim step. Recall Schedule : Description of Recall Schedule : Dealer and owners will be notified by the specified dates. Planned Dealer Notification Date : OCT 03, 2023 – OCT 03, 2023 Planned Owner Notification Date : OCT 03, 2023 – OCT 03, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-557 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : AUG 04, 2023 NHTSA Recall No. : 23V-557 Manufacturer Recall No. : 015G Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 168 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Genesis GV60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject population includes 173 model year 2023 Genesis GV60 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market. Production Dates : NOV 05, 2022 – MAR 31, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The Automatic Locking Retractor (“ALR”) of the front passenger-side seat belts in the subject vehicles can remain locked after initial engagement and full retraction of the seat belt webbing due to an internal interference preventing seat belt extension and fastening. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : 209 – Seat belt assemblies Description of the Safety Risk : An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. Description of the Cause : The affected seat belt assemblies were improperly assembled during inventory re-work by the supplier. Identification of Any Warning that can Occur : An inability to extend the seatbelt webbing. Part 573 Safety Recall Report 23V-557 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : S/BELT ASSY- FR RH Component Description : Front Passenger Side Seat Belt Component Part Number : 888B0-CU500 Supplier Identification : Component Manufacturer Name : Samsong Address : Jeongdong St, 62-30, Seongsan-Gu Changwon-City Gyeongnam Foreign States 51553 Country : Korea, Republic of Chronology : On June 27, 2023, HMC informed NASO of a condition detected during analysis of two (2) seat belt assembly warranty returns from certain model year 2023 Genesis GV60 vehicles in the U.S. market. According to HMC, the front passenger seatbelt in the subject vehicles would not extend after ALR engagement and full retraction. Both seatbelts were sent to the supplier for analysis. The supplier provided information that the recovered seatbelts came from a suspect lot that had been reworked postproduction, resulting in an out-of-specification cam rib on the ALR mechanism that prevents extension of the seat belt webbing after initial ALR engagement. On July 29, 2023, NASO finalized its analysis and convened its North America Safety Decision Authority confirming the condition involving the ALR in the subject vehicles does not comply with the requirements set forth in FMVSS No. 208 and 209 of C.F.R. 49. Based on this information, NASO decided to conduct a noncompliance recall of all affected model year 2023 Genesis GV60 vehicles in the U.S. and Canada. Part 573 Safety Recall Report 23V-557 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis dealer to inspect and replace front passenger side seat belt, if necessary. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy front passenger side seat belts do not come from the suspect lot that had been reworked. Identify How/When Recall Condition was Corrected in Production : Visual inspection equipment will be implemented beginning August 11, 2023. A manual visual inspection is currently in use as an interim step. Recall Schedule : Description of Recall Schedule : Dealer and owners will be notified by the specified dates. Planned Dealer Notification Date : OCT 03, 2023 – OCT 03, 2023 Planned Owner Notification Date : OCT 03, 2023 – OCT 03, 2023 * NR – Not Reported

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1 Noncompliance Recall 015G: Front Passenger Side Seat Belt Retailer Best Practice August 7th, 2023 Document Topic Date • Remedy Not Available 8/7/2023 Recall Description The Automatic Locking Retractor (“ALR”) of the front passenger-side seat belts in the subject vehicles can remain locked after initial engagement and full retraction of the seat belt webbing due to an internal interference preventing seat belt extension and fastening. An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. Applicable Vehicles (Certain) • 2023MY Genesis GV60 (JW1) produced from 11/05/2022 – 03/31/2023 Remedy Information: This remedy is currently under development and additional information will be provided once it has been developed for release. Recommended Alternative Transportation Retailer should offer service valet to all customers if customer does not feel safe operating their vehicle until the remedy has been performed. Service Valet is available to the original owner for 3/36. The customer could also get a loaner (CVP) if a recall/warranty repair(s) is needed beyond 3/36. Warranty Information Warranty information will be updated once remedy has been released by GMA. Parts Information Parts, if applicable, will be provided once a remedy has been released by GMA. As required by federal law, retailers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Retailers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Customer Talk Tracks 1. “If you experience any concern(s) related to fastening of the front passenger-side seat belt, please have your vehicle towed to the nearest Genesis retailer and do not attempt to drive the vehicle until a remedy has been applied.” 2. “During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle does have an open recall without an available remedy. The recall states that the front side seat belt may not fasten due to an internal interference, causing the seat belt not to function. Thus, increasing the risk of injury in a crash. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis retailer to have it applied at no cost to you.” Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Customer FAQ: Q1: What is the issue? A1: The Automatic Locking Retractor (“ALR”) of the front passenger-side seat belts in the subject vehicles can remain locked after initial engagement and full retraction of the seat belt webbing due to an internal interference preventing seat belt extension and fastening. Q2: What are the affected vehicles? A2: Certain 2023MY Genesis GV60 (JW1) vehicles produced between 11/05/2022 – 03/31/2023. Q3: What is the safety concern? A3: An inability to fasten the seat belt in an occupied seat poses a failure to comply with Federal Motor Vehicle Safety Standard (“FMVSS”) number 208, “Occupant Crash Protection,” and FMVSS number 209, “Seat Belt Assemblies,” increasing the risk of injury in a crash. Q4: Have there been any accidents or injuries? A4: There are no confirmed crashes, fires, or injuries related to this condition. Q5: Stop Sale? A5: Retailer: A dealer (retailer) “stop sale” may be issued in accordance with federal regulation for affected vehicles unsold at retailer. The stop sale will commence with the filing of the 573 to NHTSA. Port: A “hold” will be issued for all vehicles located at ports. NASO (North American Safety Office) strongly advises that vehicles refrain from moving beyond this point in commerce until vehicle is remedied. Q6: What will be done during the recall service at the retailer? A6: Once an official remedy is available from GMA, all owners of the subject vehicles will be notified by First Class mail with instructions to bring their vehicles to a Genesis retailer to have the remedy completed at no 2 cost, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified? A7: Owners will be notified via First Class Mail in early October 2023. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important noncompliance matter and continued commitment to our Genesis guests. 3 4 Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELP Line Warranty Prior Approval (PA) Center Service Lane Technology (SLT) Xtime / AutoLoop / CDK Customer Support Genesis Customer Care Genesis Recall /Campaign Website Genesis Roadside Assistance Name 1-844-436-6455 www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] 1‐844-371-3808 [email protected] [email protected] / 1-866-984- 6355 [email protected] / 1-877-850- 2010 Contact Information 1‐844‐340‐9741 customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742 Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis Warranty Claim questions for Genesis Retailers Warranty Prior Approval (PA) Center for Genesis Retailers Assistance with SLT Appointment: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description For Genesis Customer Care, Connected Services and Roadside Assistance Updated information for customers related to recall and service campaigns Genesis Roadside Assistance Source Campaign Central Service Valet Appointment Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Courtesy Vehicle (CVP) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSA Website Consolidated repository of recall and service campaign retailer best practices. Located on the service tab homepage in www.GenesisdealerUSA.com > Resources > Document Library > Services > Service Valet > Xtime Service Valet Settings Guide 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. genesis.com/us/recall" target="_blank" rel="noopener noreferrer">www.genesis.com/us/recall www.safercar.gov

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