Recall 236 – Loss of Drive Power – 2021-2022 Hyundai

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 – 2022 model year Santa Fe, Sonata, Veloster N and 2022 model year Santa Cruz, Elantra N, and Kona N vehicles. Hyundai is initiating Safety Recall 236 to repair a condition involving the 8 Speed Dual-Clutch Transmission (DCT) system in these vehicles in the U.S. Your vehicle, with the VIN shown above, is among the impacted vehicles. The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently preparing to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available. What is the problem? When prompted by a transmission high-pressure electric oil pump malfunction while driving, the vehicle’s “fail-safe” limited-mobility drive mode may be impaired, resulting in illumination of multiple warning lights and approximately 20 – 30 seconds of normal drive power, followed by a complete loss of drive power. A loss of power while driving could increase the risk of a crash. What should you do in the interim? We appreciate your patience. Hyundai is currently preparing to implement the recall remedy. You will receive a second notification letter when the free remedy is available. If you have further questions regarding this recall or notice, you can reach out to the Hyundai Motor America Virtual Assistant by calling 1-855-371-9460. To stay updated on the remedy status of this recall, please visit: www.HyundaiUSA.com/Campaign236 Additional information If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2021 – 2022 Santa Fe, Sonata, Veloster N and 2022 Santa Cruz, Elantra N, Kona N 8-Speed Dual-Clutch Transmission (DCT) This is an important Safety Recall. • We are currently preparing the remedy. We will notify you when the remedy is ready. • For updated information, you can visit: www.HyundaiUSA.com/Campaign236 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-746 Hyundai Recall Number: 236 Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.

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Recall 236 Email Notice (2 Versions) Version 1 <B)HYUnDRI ##SMFMT_PROPERCASIE[\customer_lirst_name]II#, A Safety Recalllhas been issued on your tt#model_year## ##SMFMT_PROPERCASE[\model_short_nameJ##’s 8-Speed Dual-Clutch Transmission (OCT). Recall ##campaign_number## Remedy is Available Tl1is notice applies lo your ¥elnicle, VIN: ##VIN## What ishe problem? When prompted by a transmission high-pressure electric oil pump malflinction 1vhile driving, the 11,ehic,1,e·s “fail-safe” limited-mobility drive mode may be impaired, resulting in illumination of multiple warning lights and approximately 20 – 30 seconds ol normal drive power, followed by a complete loss of drive power. A loss,of power whfle driving coli’ld increase t11e risk of a crash. Our records indicate that your vel1icle is affected. ——- W1hat will Hyundai do? Your Hyundai dealer will reprogram I.he transmission control unit with updated sofiware tfilat provide.s proper·tail-safe” driving capability Your Hyundai dealer will also inspect the transmission and r,eplace ii, if neoessary.This. prooedure will be performed at NO CHARGE. To ensure your saiety and th,e quality of your venic!e, pleas·e schedule an appointnnent with a Hyundai dealer as soon as possiole to compl:ete the remedy procedure.. ( Schedule 0ppointiment) Version 2: What is the problem? When prompted by a transmjsion high-pressure electric oil pump malfunction while driving, the vehicle’s ·tail-safe” limited-mobility drive mode may be impaired, resulting in illumination of multiple warning lights and approximately 20 – 30 seconds of normal drive power, followed by a complete loss of drive power. A loss of power while driving could increase the risk of a crash. Our records indicate that your vehicle is affected. ——- Additional Information For more information about this critical recall including affected vehicles or frequently asked questions, you may view J::!Y.undai’s official camQaign Ql!gg or visit the NHTSA website. If you require further assistance, including info on reimbursement or updating ownership, please visit the J:iv.undai Consumer Assistance Center or by calling the Hyundai Motor America Virtual Assistant at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: ##last_8_vin##

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Recall 236 Email Notice (2 Versions) Version 1 <8) HYUnDRI ##SMFMT_PROPERCASE[\customer_first_name]##, A Safety Recall has been issued on your ##model_year## ##SMFMT PROPERCASE~model_ short_ name)##’s 8-Speed Dual-Clutch Transmission (OCT). Recall ##campaign_number## Remedy is Available This notice applies to your vehicle, VIN: ##VIN## What is the problem? When prompted by a transmission high-pressure electric oil pump malfunction while driving, the vehicle’s · tail-safe” limited-mobility drive mode may be impaired, resulting in illumination of multiple warning lights and approximately 20 – 30 seconds of normal drive power, followed by a complete loss of drive power. A loss of power while driving could increase the risk of a crash. Our records indicate that your vehicle is affected. ——- What will Hyundai do? ——- Your Hyundai dealer will reprogram the transmission control unit with updated software that provides proper “fail-safe” driving capability. Your Hyundai dealer will also inspect the transmission and replace it, if necessary. This procedure will be performed at NO CHARGE. To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. ( Schedule appointment ) Version 2: ——- Additional Information ——- For more information about this critical recall including affected vehi cles or freQuently asked questions, you may view !::!Y.undai’s official cam~aign Qi!9~ or visit the NHTSAwebsite. If you require further assistance, including info on reimbursement or updating ownership, please visit the .!:::h:undai Consumer Assistance Center or by calling the Hyundai Motor America Virtu al Assistant at 1-855-371-9460_ To beUer assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: ##last_S_vin## <H)HYUn □ RI NHTSA.GOV HYUNOAIUSA.COM PRIVACY 0 9 0 0 You are receiving this notice because oi. records ndicate that you own or lease the vehide identrlied by the VIN on tt11s notice This is an outbound email only. Please do not reply to this email. This mes.sage was transrmtted by Hyundai Motor America Hyundai is a reg1Stered trademark of Hyundai Motor Company. Hyundai model nam~ are registered trademarks of Hyund~i MQtor America, All righ.ts reserved. ®2023 Hyu-nda Motor America (BJ HYUnDRI ##S~IFMT PRa=>ERCASE[lcustomer_i rst_narre]I’#, A Safety Recall has been issued on your ##model_year## ##SMFMT PROPERCASE[\rnodel_ shorl_narne]## 8-Speed Dual-Clutch Transmission (OCT). Recall ##campaign_ number## Remedy is Available This not ce apl)fies to your vehicle. I/IN: lt,/VI~#, What will Hyundai do? Your Hr undai dealer will reprogram the transmission unit wilh updated software that provides proper ‘”tail-safe” lmiled-mobility driving capabi ity. Ycur Hyundai dealer wil also ins pee: the l ransmission anc replace it, if nece~sc:ry. Ths procedure wil be perfcrm:!d at IWCHARGE. To en~urc ‘f our cMety end the quali:y of your vehicle, please schedule an appointment with-, Hyundai dealer iJS soon -,s possible lo comploto tho romady procodu1’9. ( Scheduleappointment ) Wh3t is th~ problem? What is the problem? When prompted by a transmj sion high-pressure electric oil pump malfunction while driving, the vehicle’s · tail-safe” limited-mobility drive mode may be impaired, resulting in illumination of multiple warning lights and approximately 20 – 30 seconds of normal drive power, followed by a complete loss of drive power. A loss of power while dri ving could increase the risk of a crash. Our records indicate that your v ehicle is affected. Additional Information For more information about this critical recall including affected vehicles or frequently asked questions, you may view J::!Y.undai’s official camQaign lll!gg or visit the NHTSA website. If you require further assistance, including info on reimbursement or updating ownership, please visit the !::lv.undai Consumer Assistance Center or by calling the Hyundai Motor America Virtual Assistant at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: ##las t_8_vin##

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Recall 236 Email Notice (2 Versions) Version 1 <B)HYUnDRI ##SMFMT_PROPERCASIE[\customer_lirst_name]II#, A Safety Recalllhas been issued on your tt#model_year## ##SMFMT_PROPERCASE[\model_short_nameJ##’s 8-Speed Dual-Clutch Transmission (OCT). Recall ##campaign_number## Remedy is Available Tl1is notice applies lo your ¥elnicle, VIN: ##VIN## What ishe problem? When prompted by a transmission high-pressure electric oil pump malflinction 1vhile driving, the 11,ehic,1,e·s “fail-safe” limited-mobility drive mode may be impaired, resulting in illumination of multiple warning lights and approximately 20 – 30 seconds ol normal drive power, followed by a complete loss of drive power. A loss,of power whfle driving coli’ld increase t11e risk of a crash. Our records indicate that your vel1icle is affected. ——- W1hat will Hyundai do? Your Hyundai dealer will reprogram I.he transmission control unit with updated sofiware tfilat provide.s proper·tail-safe” driving capability Your Hyundai dealer will also inspect the transmission and r,eplace ii, if neoessary.This. prooedure will be performed at NO CHARGE. To ensure your saiety and th,e quality of your venic!e, pleas·e schedule an appointnnent with a Hyundai dealer as soon as possiole to compl:ete the remedy procedure.. ( Schedule 0ppointiment) Version 2: What is the problem? When prompted by a transmjsion high-pressure electric oil pump malfunction while driving, the vehicle’s ·tail-safe” limited-mobility drive mode may be impaired, resulting in illumination of multiple warning lights and approximately 20 – 30 seconds of normal drive power, followed by a complete loss of drive power. A loss of power while driving could increase the risk of a crash. Our records indicate that your vehicle is affected. ——- Additional Information For more information about this critical recall including affected vehicles or frequently asked questions, you may view J::!Y.undai’s official camQaign Ql!gg or visit the NHTSA website. If you require further assistance, including info on reimbursement or updating ownership, please visit the J:iv.undai Consumer Assistance Center or by calling the Hyundai Motor America Virtual Assistant at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: ##last_8_vin##

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 22-01-093H DATE MODEL(S) DECEMBER 2022 SANTA FE (TMa) SONATA (DN8a/DN8) SANTA CRUZ (NXT) VELOSTER N (JSN) KONA N (OSN) ELANTRA N (CN7N) SUBJECT: 8-SPEED WET DCT TCU UPDATE (RECALL 236) Description: Certain Hyundai vehicles equipped with 8-speed dual clutch transmissions (DCT) may encounter drivability symptoms, such as rough upshifts, hesitations, or lack of motive power, and/or certain Diagnostic Trouble Codes (DTC) such as P1C2D03. This bulletin provides information regarding a software update for the Transmission Control Unit (TCU) to revise the logic on the drivability conditions and “fail safe” driving capability. In cases where the DTC P1C2D03 is on, the transmission will need to be replaced. Applicable Vehicles: Certain 2021MY – 2022MY Santa Fe (TMa) 2.5T (VINs beginning with “5NM”) produced between 11/20/2020 – 05/03/2022 Certain 2021MY – 2022MY Sonata (DN8a/DN8) 2.5T N-Line Trim (VINs beginning with “5NP” and “KMH”) produced between 11/24/2020 – 03/31/2022 Certain 2022MY Santa Cruz (NXT) 2.5T produced between 06/22/2021 – 05/13/2022 Certain 2021MY- 2022MY Veloster N (JSN) 2.0T produced between 08/28/2020 – 05/13/2022 Certain 2022MY Kona N (OSN) 2.0T produced between 10/05/2021 – 05/04/2022 Certain 2022MY Elantra N (CN7N) 2.0T produced between 09/15/2021 – 04/08/2022 Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen via WEBDCS to identify open recalls.  IMPORTANT 8-SPEED WET DCT TCU UPDATE (RECALL 236) TSB #: 22-01-093H Page 2 of 9 SUBJECT: SUBJECT: Warranty Information: MODEL OP CODE OPERATION OP TIME CAUSAL PART NATURE CODE CAUSE CODE Santa Fe (TMa) Sonata (DN8a – VIN starts /w 5NP) Santa Cruz (NXT) 21D155R0 TCU Upgrade + Air Bleeding 0.7 M/H 954A1-2N250 (TMa) 954A1-2N060 (DN8a) 954A1-2N460(NXT) I3T ZZ3 Kona N (OSN) Sonata (DN8 – VIN starts with KMH) Elantra N (CN7N) Veloster N (JSN) 21D155R1 TCU Upgrade + Air Bleeding 0.7 M/H 954A1-2N410 (OSN) 954A1-2N060 (DN8) 954A1-2N510 (CN7N) 954A1-2N020 (JSN) I3T ZZ3 ALL Refer to WEBLTS for current OP code Transmission Replacement (if DTC P1C2D03 is ON) Refer to WEBLTS for current LTS time 43000* 430F0* I3T ZZ3 Note 1: Submit Claim on Campaign Claim Entry Screen. Note 2: If DCT replacement is needed (DTC P1C2D03 is found at time of recall repair), please submit a warranty claim under the Warranty Claim entry screen and follow the HMA Warranty and Prior Approval (if applicable) policy. Note 3: If a part that is not covered by this campaign is found in need of replacement while performing this campaign and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. Note 4: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is requested and not returned. Note 5: *Please refer to the applicable parts catalog for the full part number. Refer to the QR code or link below for guided video information: Hyundai Service Learning – Recall 236 Service Procedure 8-SPEED WET DCT TCU UPDATE (RECALL 236) TSB #: 22-01-093H Page 3 of 9 SUBJECT: SUBJECT: Service Procedure: 1. Refer to the flowchart below for overall procedure. Check ROM ID and scan for DTCsVehicle InIs DTC P1C2D03 on?Replace 8DCT under WarrantyTransmission initialization in GDSUpdate TCU Air Bleeding Transmission LearningLine Pressure removal modeLine Pressure Removal mode offYESNOVehicle Inspection -Static Test-Creep Test-Drive Test-OtherVehicle OutGDS A. Check ROM ID and DTC 1. Check the ROM ID of the TCU of the vehicle. 2. Scan the vehicle for any DTCs. 3. If DTC P1C2D03 is not found, then proceed to Section B. 4. If the DTC P1C2D03 is found, replace the DCT according to the shop manual. Then proceed to Section B. B. TCU Update 1. Perform the TCU Update using GDS. To verify the vehicle is affected, be sure to check the version of the vehicle’s control unit ROM ID with reference to the ROM ID Information Table mentioned below before attempting to upgrade the control unit software. Information Make sure to perform Transmission initialization within GDS after replacing the DCT, otherwise drivability issues may occur. NOTICE P1C2D03: HP EOP Motor Position Sensor malfunction Please refer to standard HMA warranty policy & procedures for DCT replacement. Information 8-SPEED WET DCT TCU UPDATE (RECALL 236) TSB #: 22-01-093H Page 4 of 9 SUBJECT: SUBJECT: TCU Update and ROM Information Table: EVENT MODEL ENGINE TCU P/N ROM ID REMARK OLD NEW #895 Santa Fe (TMa) Theta 2.5T 954A0-2N250 VTMPT25XXX720NS0 VTMPT25XXX900NSA SBW VTMPT25XXX720NS1 VTMPT25XXX730NS2 VTMPT25XXX800NS3 VTMPT25XXX800NS4 VTMPT25XXX800NS5 VTMPT25XXX832NS6 VTMPT25XXX900NS8 #896 Sonata (DN8a/ DN8) with N Line Trim Theta 2.5T 954A0-2N060 VDN8T25XXX700NS0 VDN8T25XXX900NSC SBW VDN8T25XXX700NS1 VDN8T25XXX720NS2 VDN8T25XXX720NS3 VDN8T25XXX720NS4 VDN8T25XXX730NS5 VDN8T25XXX800NS6 VDN8T25XXX832NS7 VDN8T25XXX832NS8 VDN8T25XXX900NSA #897 Santa Cruz (NXT) Theta 2.5T 954A0-2N460 WNX4T25X4X730NS0 WNX4T25X4X900NS9 SBC WNX4T25X4X800NS1 WNX4T25X4X800NS2 WNX4T25X4X800NS3 WNX4T25X4X800NS4 WNX4T25X4X832NS5 WNX4T25X4X900NS7 #898 Veloster N (JSN) Theta 2.0T 954A0-2N020 WJSNT20XXX700NS0 WJSNT20XXX900NS7 SBC WJSNT20XXX700NS1 WJSNT20XXX700NS2 WJSNT20XXX730NS3 WJSNT20XXX800NS4 WJSNT20XXX832NS5 8-SPEED WET DCT TCU UPDATE (RECALL 236) TSB #: 22-01-093H Page 5 of 9 SUBJECT: SUBJECT: #899 Kona N (OSN) Theta 2.0T 954A0-2N410 WOSNT20XXX730NS0 WOSNT20XXX900NS6 SBC WOSNT20XXX730NS1 WOSNT20XXX800NS2 WOSNT20XXX800NS3 WOSNT20XXX832NS4 #900 Elantra N (CN7N) Theta 2.0T 954A0-2N510 WCN7T20XXX800NS0 WCN7T20XXX900NS4 SBC WCN7T20XXX800NS1 WCN7T20XXX832NS2 Note: SBC = Shift By Cable, SBW = Shift By Wire GDS-M Vehicle Battery Low Voltage Warning: When the vehicle battery is lower than 12 volts, the GDS-M will trigger a Low Battery Voltage Warning. If this Warning occurs, A. Connect the battery to a fully charged battery jump pack or GR8 charger using “Power Supply Mode” to continue the software update. OR B. Select “BACK” to exit the SW update. Then, start the engine and idle with the headlights on for 20 minutes. Return to the SW update after charging the battery. Failure to do either one of these steps can cause the vehicle battery to die during the update, causing the vehicle to become inoperable. NOTICE You must initially perform GDS DCT TCU Update in Auto Mode. If the TCU Update starts but then fails in Auto Mode, perform the update in Manual Mode to recover. Information i 1.Verify the vehicle battery has reasonable charge. 2.Turn off all lamps (Do not leave head lamp switch in auto mode.), and all accessories. 3.Perform update with the ignition switch in the ON position. 4.Do not disconnect any cables connected to the vehicle or scan tool during update. 5.Do not start the engine during update. 6.Do not turn off the ignition switch during update. Information i 8-SPEED WET DCT TCU UPDATE (RECALL 236) TSB #: 22-01-093H Page 6 of 9 SUBJECT: SUBJECT: GDS Information: System Selection: A/T *Event # Description 895 TM PE THETA 2.5T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 896 DN8 N THETA 2.5T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 897 NX4AT THETA 2.5T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 898 JS N THETA 2.0T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 899 OS PE N THETA 2.0T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 900 CN7 N THETA 2.0T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) * or use a later available event as listed in the GDS update screen, if one is available. Manual Update: If the DCT TCU Update starts but then fails in auto mode, perform the update in Manual Mode to recover. Event # MENU Password 895 TM PE THETA 2.5T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 2250 896 DN8 N THETA 2.5T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 2060 897 NX4AT THETA 2.5T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 2460 898 JS N THETA 2.0T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 2020 899 OS PE N THETA 2.0T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 2410 900 CN7 N THETA 2.0T SOL. VALVE OPERATING FREQUENCY LOGIC IMPROVEMENT(TCU) 2510 8-SPEED WET DCT TCU UPDATE (RECALL 236) TSB #: 22-01-093H Page 7 of 9 SUBJECT: SUBJECT: 2. After performing the TCU Upgrade, select S/W Management and Double Clutch Transmission within the GDS. Perform the following procedures in the order shown. 3. After performing “Line pressure removal mode,” leave IG on and wait for 1 minute. 4. Turn the engine on and let the engine idle for 1 minute. 5. Turn the engine off. After 3 seconds, turn the engine on again. 6. With the engine running, scan the vehicle for DTCs. 6a. If DTC P086800 is detected – check and replace the control fluid according to the shop manual. 6b. If DTC P086800 is not detected – proceed to the next step. #1 #2 #3 8-SPEED WET DCT TCU UPDATE (RECALL 236) TSB #: 22-01-093H Page 8 of 9 SUBJECT: SUBJECT: 7. Perform the “Line pressure removal mode off” within the GDS. C. Vehicle Static Test 1. Turn the vehicle engine on. 2. While depressing the brake pedal, shift the vehicle into gear(N↔D/N↔R/P↔D/P↔R/D↔R). 3. Vehicle should not experience any abnormal shift shock while stationary. D. Vehicle Creep Test 1. Turn the vehicle engine on. 2. Shift the vehicle from Park to Drive – do not press the accelerator pedal, allow vehicle to creep forward (for 30 seconds). 3. Shift the vehicle from Park to Reverse – do not press the accelerator pedal, allow vehicle to creep backwards (for 30 seconds). 4. Vehicle should start moving within 1-2 seconds, without hesitation or juddering. E. Vehicle Driving Test 1. Turn the vehicle engine on. 2. Perform a short test drive with the vehicle, applying 20-30% accelerator input (APS). 3. Vehicle should launch without hesitation and upshifts should have no issue. If the “Line pressure removal mode off” is not performed, drivability concerns can occur (shift shock). NOTICE #4 8-SPEED WET DCT TCU UPDATE (RECALL 236) TSB #: 22-01-093H Page 9 of 9 SUBJECT: SUBJECT: F. Other Inspection 1. If any issues were found during Sections B-E above, check for DTCs/perform diagnosis. 2. Replace the transmission assembly if issues are still present after detailed diagnosis. Repeat Sections B-F.

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 – 2022 model year Santa Fe, Sonata, Veloster N and 2022 model year Santa Cruz, Elantra N, and Kona N vehicles. To ensure the safety of its vehicles for Hyundai customers, we are initiating Safety Recall 236 to repair a condition involving the 8 Speed Dual-Clutch Transmission (DCT) system in these vehicles in the U.S. Our records indicate that your vehicle is affected by this recall. What is the problem? When prompted by a transmission high-pressure electric oil pump malfunction while driving, the vehicle’s “fail-safe” limited-mobility drive mode may be impaired, resulting in illumination of multiple warning lights and approximately 20 – 30 seconds of normal drive power, followed by a complete loss of drive power. A loss of power while driving could increase the risk of a crash. What will Hyundai do? Your Hyundai dealer will reprogram the transmission control unit with updated software that provides proper “fail-safe” driving capability. Your Hyundai dealer will also inspect the transmission and replace it, if necessary. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure. The actual time required to perform this procedure on your vehicle may take less than one hour, however, your vehicle may be needed longer. To find your Hyundai dealer in order to schedule an appointment: • Visit www.HyundaiUSA.com/dealer-locator and enter your zip code to locate a nearby Hyundai dealer. • Scan QR code shown at right with your smartphone camera to access the online Hyundai dealer locator. • Call the Hyundai Virtual Assistant at 1-855-371-9460 and select Option 3 for the Dealer Locator. – When calling, please use the last 8 characters of your VIN (the bold characters in the VIN at the top of this letter). Additional information If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2021 – 2022 Santa Fe, Sonata, Veloster N and 2022 Santa Cruz, Elantra N, Kona N 8-Speed Dual-Clutch Transmission (DCT) Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-746 Hyundai Recall Number: 236 This is an important Safety Recall. • Failure to complete this recall repair may increase the risk of a crash due to potential loss of power while driving. • The recall will be performed on your vehicle at NO CHARGE to you. • Hyundai recommends contacting your preferred dealer and scheduling an appointment in advance to avoid any inconvenience. To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign236 Scan to locate Hyundai dealer Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Reimbursement Notification If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information by calling 1-855-371-9460 or by visiting online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html Quick access QR codes You can easily connect to the webpage of your choice by using your smartphone camera app or QR code reader app. Open your app, hold your device over one of the QR codes below and tap the notification link to proceed. Hyundai Dealer Reimbursement Owner Change

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HMA Recall 236: 8 Speed DCT- Loss of Motive Power – Remedy Not Available – Dealer Best Practice November 4, 2022 Updates to this Document Date • Expanded production date range for Santa Fe and Santa Cruz 11/04/2022 Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Recall Description: The high-pressure electric oil pump in certain Hyundai Santa Fe, Santa Cruz, Sonata, Veloster N, Kona N, Elantra N vehicles may exhibit an internal fault setting DTC(s) and illuminate various warning lamps on the instrument cluster. The vehicle enters a fail-safe mode and loses all motive power approximately 20-30 seconds following the DTC and warning lamp illumination. Disengagement of the transmission clutches and drive gears while driving leads to a loss of motive power, increasing the risk of a crash. Affected Vehicles: ⮚ Certain 2021-2022MY Hyundai Santa Fe vehicles produced between 11/20/2020 – 05/03/2022 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. Market ⮚ Certain 2022MY Hyundai Santa Cruz vehicles produced between 06/22/2021 – 05/13/2022 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. Market ⮚ Certain 2021-22MY Hyundai Sonata vehicles produced between 11/24/2020 – 03/31/2022 by Hyundai Motor Company (“HMC”) and Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. Market ⮚ Certain 2022MY Hyundai Elantra N vehicles produced between 09/15/2021 – 04/08/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market ⮚ Certain 2021-22MY Hyundai Veloster N vehicles produced between 08/28/2020 – 05/13/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market ⮚ Certain 2022MY Hyundai Kona N produced between 10/05/2021 – 05/04/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are some new vehicles currently in dealer stock. Remedy Information: The remedy is currently under development and additional information will be provided once it has been developed for release. Training recommendations will also be made available when the remedy is ready Recommended Alternative Transportation: Customers who are concer remedy is available should be provided with a Service Rental Car (SRC). Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Warranty Warranty information will be updated once remedy has been released by HMA. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. FAQs: Q1: What is the issue? A1: While driving, the transmission high-pressure electric oil pump in the subject vehicles may experience an internal fault triggering DTC(s) and illumination of multiple warning lamps on the vehicle’s instrument cluster display. The internal fault detection forces the vehicle to enter a “fail-safe” limited-mobility drive mode, resulting in approximately 20-30 seconds of unimpeded motive power, followed by a complete loss of vehicle motive power due to disengagement of the transmission clutches and drive gears. Q2: What is the safety concern? A2: A loss of motive power while driving at high speed could increase the risk of a crash. Q3: Have there been any accidents or injuries? A3: As of the date of this filing (10/06/22) to NHTSA, Hyundai has confirmed 229 unique incidents received from June 1, 2021, through September 26, 2022, in the U.S. There are no confirmed crashes or injuries related to this condition in the U.S or Canada. Q4: What will be done during this recall service at the dealer? A4: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Q5: What if the owner incurred out-of-pocket expenses for obtaining a remedy for the recall condition? A5: Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q6: Will a Stop Sale be issued? A6: Yes, a “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Q7: When will owners be notified? A7: Owners will be notified by mail in December 2022. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSAWebsite www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Remedy Not Available • Expanded production date range for Santa Fe and Santa Cruz

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HMA Recall 236: 8 Speed Wet DCT TCU Update – Dealer Best Practice December 19, 2022 Updates to this Document Date • 8SPD DCT TCU Software Update – Remedy is Now Available (22-01-093H) 12/19/22 Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Recall Description: Certain Hyundai vehicles equipped with 8-speed dual clutch transmissions (DCT) may encounter drivability symptoms, such as rough upshifts, hesitations, or lack of motive power, and/or certain Diagnostic Trouble Codes (DTC) such as P1C2D03. The recall remedy is to update the 8 Speed DCT TCU only. Transmission replacement under warranty is only required if the Malfunction Indicator Light (MIL) is on with DTC P1C2D03 stored. Affected Vehicles: ⮚ Certain 2021MY ~ 2022MY Santa Fe (TMa) 2.5T (VINs beginning with “5NM”) produced between 11/20/2020 – 05/03/2022 ⮚ Certain 2021MY ~ 2022MY Sonata (DN8a/DN8) 2.5T N-Line Trim (VINs beginning with “5NP” and “KMH”) produced between 11/24/2020 – 03/31/2022 ⮚ Certain 2022MY Santa Cruz (NXT) 2.5T produced between 06/22/2021 – 05/13/2022 ⮚ Certain 2021MY ~ 2022MY Veloster N (JSN) 2.0T produced between 08/28/2020 – 05/13/2022 ⮚ Certain 2022MY Kona N (OSN) 2.0T produced between 10/05/2021 – 05/04/2022 ⮚ Certain 2022MY Elantra N (CN7N) 2.0T produced between 09/15/2021 – 04/08/2022 ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are some new vehicles currently in dealer stock. Remedy Information: Perform software update for the Transmission Control Unit (TCU) to revise the logic on the drivability conditions and “fail safe” driving capability. • Labor time: 0.7 M/H • Recommended technician training level: Hyundai Expert Service Technician who has completed the Automatic Trans – Classroom (SVCAT28_202) course. Recommended Alternative Transportation: A Service Rental Car (SRC) if they do not feel comfortable operating their vehicle until the remedy has been performed. Customer Talk Tracks “During your visit today, we are going to update your Transmission Control Unit (TCU) to revise the logic on drivability conditions and “fail safe” driving capability. This is because certain Hyundai vehicles equipped with an 8-speed dual clutch transmission (DCT) may experience drivability symptoms such as rough up shifts, hesitations, and or lack of motive power. If your Malfunction Indicator Light (MIL) is illuminated and DTC P1C2D03 is stored, your vehicle will also require transmission replacement. We will inspect your vehicle and determine what will be required and I will provide you with an update on the estimated time I will have your vehicle ready for pick up.” Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls and ask the customer if their MIL is illuminated? □ Yes □ No Reception: Did you explain to the customer the expected repair time based on whether or not their MIL is illuminated which may require 8DCT replacement? □ Yes □ No Reception: Did you explain to customer the warranty requirements? □ Yes □ No Reception: Did you offer the customer Alternative Transportation if their MIL is illuminated? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Is the technician completing the procedure a Hyundai Expert Service Technician who has completed the Automatic Trans – Classroom (SVCAT28_202) course. □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Warranty Information: Note 1: Submit Claim on Campaign Claim Entry Screen. Note 2: If DCT replacement is needed (DTC P1C2D03 is found at time of recall repair), please submit a warranty claim under the Warranty Claim entry screen and follow the HMA Warranty and Prior Approval (if applicable) policy. Note 3: If a part that is not covered by this campaign is found in need of replacement while performing this campaign and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. Note 4: The incident parts are subject to callback through the normal Warranty Technical Center (WT C) parts return process. Claim is subject to debit if the part is requested and not returned. Note 5: *Please refer to the applicable parts catalog for the full part number. FAQs: Q1: What is the issue? A1: While driving, the transmission high-pressure electric oil pump in the subject vehicles may experience an internal fault triggering DTC(s) and illumination of multiple warning lamps on the vehicle’s instrument cluster display. The internal fault detection forces the vehicle to enter a “fail-safe” limited-mobility drive mode, resulting in approximately 20-30 seconds of unimpeded motive power, followed by a complete loss of vehicle motive power due to disengagement of the transmission clutches and drive gears. Q2: What is the safety concern? A2: A loss of motive power while driving at high speed could increase the risk of a crash. Q3: Have there been any accidents or injuries? A3: As of the date of this filing (10/06/22) to NHTSA, Hyundai has confirmed 229 unique incidents received from June 1, 2021, through September 26, 2022, in the U.S. There are no confirmed crashes or injuries related to this condition in the U.S or Canada. Q4: What will be done during this recall service at the dealer? A4: The dealer will perform a software update for the Transmission Control Unit (TCU) to revise the logic on the drivability conditions and “fail safe” driving capability. In cases where the Diagnostic Trouble Code (DTC) P1C2D03 is on, the transmission will also be replaced. The remedy will be offered at no cost to owners of all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. All owners of the affected vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer. Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q5: Will a Stop Sale be issued? A5: Yes, a “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Q6: When will owners be notified? A6: Owners will be notified by mail in February 2023 or sooner of a remedy available for their vehicles. Owners were previously notified in December 2022 of a remedy not available. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix History Date • Remedy Not Available • Expanded production date range for Santa Fe and Santa Cruz • 8SPD DCT TCU Software Update – Remedy is Now Available 10/07/2022

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HMA Recall 236: 8 Speed DCT- Loss of Motive Power – Remedy Not Available – Dealer Best Practice October 07, 2022 Updates to this Document Date • Remedy Not Available 10/07/2022 Important: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. A dealer “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Recall Description: The high-pressure electric oil pump in certain Hyundai Santa Fe, Santa Cruz, Sonata, Veloster N, Kona N, Elantra N vehicles may exhibit an internal fault setting DTC(s) and illuminate various warning lamps on the instrument cluster. The vehicle enters a fail-safe mode and loses all motive power approximately 20-30 seconds following the DTC and warning lamp illumination. Disengagement of the transmission clutches and drive gears while driving leads to a loss of motive power, increasing the risk of a crash. Affected Vehicles: ⮚ Certain 2021-2022MY Hyundai Santa Fe vehicles produced between 11/20/2020 – 03/31/2022 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. Market ⮚ Certain 2022MY Hyundai Santa Cruz vehicles produced between 06/22/2021 – 03/25/2022 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. Market ⮚ Certain 2021-22MY Hyundai Sonata vehicles produced between 11/24/2020 – 03/31/2022 by Hyundai Motor Company (“HMC”) and Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. Market ⮚ Certain 2022MY Hyundai Elantra N vehicles produced between 09/15/2021 – 04/08/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market ⮚ Certain 2021-22MY Hyundai Veloster N vehicles produced between 08/28/2020 – 05/13/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market ⮚ Certain 2022MY Hyundai Kona N produced between 10/05/2021 – 05/04/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. Market ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are some new vehicles currently in dealer stock. Remedy Information: The remedy is currently under development and additional information will be provided once it has been developed for release. Training recommendations will also be made available when the remedy is ready Recommended Alternative Transportation: Customers who are concer remedy is available should be provided with a Service Rental Car (SRC). Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Additional Training & Resources: Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Warranty Warranty information will be updated once remedy has been released by HMA. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. FAQs: Q1: What is the issue? A1: While driving, the transmission high-pressure electric oil pump in the subject vehicles may experience an internal fault triggering DTC(s) and illumination of multiple warning lamps on the vehicle’s instrument cluster display. The internal fault detection forces the vehicle to enter a “fail-safe” limited-mobility drive mode, resulting in approximately 20-30 seconds of unimpeded motive power, followed by a complete loss of vehicle motive power due to disengagement of the transmission clutches and drive gears. Q2: What is the safety concern? A2: A loss of motive power while driving at high speed could increase the risk of a crash. Q3: Have there been any accidents or injuries? A3: As of the date of this filing (10/06/22) to NHTSA, Hyundai has confirmed 229 unique incidents received from June 1, 2021, through September 26, 2022, in the U.S. There are no confirmed crashes or injuries related to this condition in the U.S or Canada. Q4: What will be done during this recall service at the dealer? A4: Once an official remedy is available, all owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the remedy completed free of charge, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Q5: What if the owner incurred out-of-pocket expenses for obtaining a remedy for the recall condition? A5: Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24,2022. Q6: Will a Stop Sale be issued? A6: Yes, a “stop sale” has been issued in accordance with federal regulation for affected vehicles unsold at dealers. Q7: When will owners be notified? A7: Owners will be notified by mail in December 2022. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSAWebsite www.hyundaiusa.com/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-746 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : NOV 01, 2022 NHTSA Recall No. : 22V-746 Manufacturer Recall No. : 236 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 56,148 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 34,248 model year 2021-2022 Hyundai Santa Fe vehicles produced within the specified dates by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market Production Dates : NOV 20, 2020 – MAY 03, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Hyundai Santa Cruz Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The subject population includes 10,733 model year 2022 Hyundai Santa Cruz vehicles produced within the specified dates by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market Production Dates : JUN 22, 2021 – MAY 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-746 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 Hyundai Sonata Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population includes 6,840 model year 2021-2022 Hyundai Sonata vehicles produced within the specified dates by Hyundai Motor Company (“HMC”) and Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market Production Dates : NOV 24, 2020 – MAR 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2022 Hyundai Elantra N Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population includes 1,165 model year 2022 Hyundai Elantra N vehicles produced within the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market Production Dates : SEP 15, 2021 – APR 08, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Hyundai Veloster N Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS Descriptive Information : The subject population includes 2,130 model year 2021-2022 Hyundai Veloster N vehicles produced within the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market Production Dates : AUG 28, 2020 – MAY 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2022-2022 Hyundai Kona N Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 1,032 model year 2022 Hyundai Kona N vehicles produced within the specified dates by Hyundai Motor Company (“HMC”) for sale in the U.S. market Production Dates : OCT 05, 2021 – MAY 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-746 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : While driving, the transmission high-pressure electric oil pump in the subject vehicles may experience an internal fault triggering DTC(s) and illumination of multiple warning lamps on the vehicle’s instrument cluster display. The internal fault detection forces the vehicle to enter a “fail-safe” limited-mobility drive mode, resulting in approximately 20-30 seconds of unimpeded motive power, followed by a complete loss of vehicle motive power due to disengagement of the transmission clutches and drive gears. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A loss of motive power while driving at high speed could increase the risk of a crash. Description of the Cause : Improper software logic for “fail-safe” driving conditions when certain transmission oil pump faults are detected. Identification of Any Warning that can Occur : Illumination of: A. MIL B. Instrument cluster warning message C. AVN display warning message Involved Components : Component Name 1 : High Pressure Electric Oil Pump Component Description : Pump Assy, Electric Oil Component Part Number : 46220-2N500 Supplier Identification : Component Manufacturer Name : Myunghwa Ind. Co., Ltd Address : 194, Saneop-ro 156beon-gil Gwonseon-gu Suwon-si, Gyeonggi-do Foreign States 16648 Country : Korea, Republic of Chronology : Part 573 Safety Recall Report 22V-746 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Please see Attachment A for the requested chronology of events. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to inspect the transmission and replace it, if necessary. Dealers will also reprogram the transmission control unit with updated software that provides proper “fail-safe” driving capability. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : The revised software logic in the transmission control unit was implemented in April and May 2022. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed here. Planned Dealer Notification Date : DEC 05, 2022 – DEC 05, 2022 Planned Owner Notification Date : DEC 05, 2022 – DEC 05, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-746 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : OCT 06, 2022 NHTSA Recall No. : 22V-746 Manufacturer Recall No. : 236 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 53,142 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Hyundai Santa Fe Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 32,833 model year 2021-2022 Hyundai Santa Fe vehicles produced on 11/20/2020 through 3/31/2022 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market Production Dates : NOV 20, 2020 – MAR 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Hyundai Santa Cruz Vehicle Type : LIGHT VEHICLES Body Style : PICKUP TRUCK Power Train : GAS Descriptive Information : The subject population includes 9,142 model year 2022 Hyundai Santa Cruz vehicles produced on 6/22/2021 through 3/25/2022 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market Production Dates : JUN 22, 2021 – MAR 25, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-746 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 Hyundai Sonata Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population includes 6,840 model year 2021-2022 Hyundai Sonata vehicles produced on 11/24/2020 through 3/31/2022 by Hyundai Motor Company (“HMC”) and Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market Production Dates : NOV 24, 2020 – MAR 31, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2022-2022 Hyundai Elantra N Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population includes 1,165 model year 2022 Hyundai Elantra N vehicles produced on 9/15/2021 through 4/8/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. market Production Dates : SEP 15, 2021 – APR 08, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2021-2022 Hyundai Veloster N Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS Descriptive Information : The subject population includes 2,130 model year 2021-2022 Hyundai Veloster N vehicles produced on 8/28/2020 through 5/13/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. market Production Dates : AUG 28, 2020 – MAY 13, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2022-2022 Hyundai Kona N Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : The subject population includes 1,032 model year 2022 Hyundai Kona N vehicles produced on 10/5/2021 through 5/4/2022 by Hyundai Motor Company (“HMC”) for sale in the U.S. market Production Dates : OCT 05, 2021 – MAY 04, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-746 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : While driving, the transmission high-pressure electric oil pump in the subject vehicles may experience an internal fault triggering DTC(s) and illumination of multiple warning lamps on the vehicle’s instrument cluster display. The internal fault detection forces the vehicle to enter a “fail-safe” limited-mobility drive mode, resulting in approximately 20-30 seconds of unimpeded motive power, followed by a complete loss of vehicle motive power due to disengagement of the transmission clutches and drive gears. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A loss of motive power while driving at high speed could increase the risk of a crash. Description of the Cause : Improper software logic for “fail-safe” driving conditions when certain transmission oil pump faults are detected. Identification of Any Warning that can Occur : Illumination of: A. MIL B. Instrument cluster warning message C. AVN display warning message Involved Components : Component Name 1 : High Pressure Electric Oil Pump Component Description : Pump Assy, Electric Oil Component Part Number : 46220-2N500 Supplier Identification : Component Manufacturer Name : Myunghwa Ind. Co., Ltd Address : 194, Saneop-ro 156beon-gil Gwonseon-gu Suwon-si, Gyeonggi-do Foreign States 16648 Country : Korea, Republic of Chronology : Part 573 Safety Recall Report 22V-746 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Please see Attachment A for the requested chronology of events. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to inspect the transmission and replace it, if necessary. Dealers will also reprogram the transmission control unit with updated software that provides proper “fail-safe” driving capability. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : The revised software logic in the transmission control unit was implemented in April and May 2022. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed here. Planned Dealer Notification Date : DEC 05, 2022 – DEC 05, 2022 Planned Owner Notification Date : DEC 05, 2022 – DEC 05, 2022 * NR – Not Reported

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