Recall 230 – Disabled Instrument Cluster Display Screen – 2022 Hyundai Palisade

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Web version #FIRST_NAME, A Safety Recall has been issued on your 2022 Hyundai Palisade’s Instrument Cluster.Recall 230 Remedy is AvailableThis notice applies to your vehicle, VIN: XXXXXXXXXXXXXXXXX What Should You Do? Hyundai would like to notify you that there is a critical safety recall onyour vehicle that has not been completed. We have prepared the remedy repair for your vehicle, which will beperformed by your Hyundai dealer at NO CHARGE . To ensure your safety and the quality of your vehicle, please schedule anappointment with a Hyundai dealer as soon as possible to complete theremedy procedure. Additional Information NHTSA.GOV HYUNDAIUSA.COM PRIVACY You are receiving this notice because our records indicate that you own orlease the vehicle identified by the VIN on this notice. This is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai Motor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai modelnames are registered trademarks of Hyundai Motor America. All rights reserved.©2023 Hyundai Motor America. Learn more about the safety concern and remedy repair by visiting Hyundai’s official site or the NHTSA website. If you require further assistance, such as questions on reimbursement or updating vehicle ownership, please visit the Hyundai Consumer Assistance Center or by contacting Hyundai Motor America at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: NU376905

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Recall 230 Email Notice: <8) HYUnDRI ##customer_first_name##, A Safety Recall has been issued on your ##model_year## ##model_ short_ name##’s Instrument Cluster. Recall ##campaign_number## Remedy Available This notice applies to your vehicle, VIN: ##VIN## What is the problem? The instrument cluster may have been produced wtt11 excess adhesive, which could disable the instrument cluster display screen. A disabled display screen will not show critical meters, gauges, and malfunction warning lights, which could increase the risk of a crash. Our records indicate that your vehicle is affected. ——- What will Hyundai do? ——- Your Hyundai dealer will replace the instrument cluster for your vehicle.This procedure will be performed at NO CHARGE. To ensure your safety and the quality of your vehicle, please schedule an appointment with a Hyundai dealer as soon as possible to complete the remedy procedure. ( Schedule appointment ) Additional Information For more information about this critical recall including affected vel1icles or frequently asked questions, you may view J::!yundai’s official camQa ign 1129~ or visit the NHTSA website. Ii you require further assistance, including info on reimbursement or updating ownership, please visit the l:!Y.Undai Consumer Assistance Center or by calling the Hyundai Motor America Virtual Assistant at 1-855-371-9460. To better assist you during your call please have the last 8 characters of your VIN ready to enter when prompted. Last 8 Characters: ##last_8_vin## <E/) HYUnDRI NHTSA.GOV HYUNOAIUSA.COM PRIVACY 0 9 0 0 You are receiving this notice because our records indicate that you own or lease the vehicle idenbfied by the VIN on thtS notice. ThtS is an outbound email only. Please do not reply to this email. This message was transmitted by Hyundai t..totor America. Hyundai is a registered trademark of Hyundai Motor Company. Hyundai model names are registered trademarks of Hyundai Motor America. All rights reserved. ©2023 Hyunda Motor America.

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Circulate To: General Manager, Service Manager, Sales Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 22-01-058H DATE MODEL(S) JULY, 2022 PALISADE (LX2) SUBJECT: 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) Description: Certain 2022 Palisade (LX2) equipped with 7” LCD display instrument cluster may experience a black screen display. This bulletin provides the procedure to remove and replace the instrument cluster. Applicable Vehicles: Certain 2022 MY Palisade (LX2) equipped with 7” LCD instrument cluster display produced from 08/24/2021 – 09/13/2021. *** Retail Vehicles *** Vehicle repairs related to safety recalls are critically important and must be performed properly in accordance with TSB procedures. Review this bulletin in its entirety prior to beginning any repair work. As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Access the “Vehicle Information” screen (VIS) via WEBDCS to identify open Recalls. IMPORTANT This TSB includes STUI picture(s) and/or video(s) as a requirement. STUI picture(s) and/or video(s) requires the VIN be clearly visible. Please include a copy of the RO or last 6 digits of the VIN on paper to clearly illustrate the VIN. Finally, please ensure captured picture(s) and/or video(s) are done according to the steps in this TSB and uploaded to STUI once completed. All claims submittedthat have illegible, incomplete/missing, or incorrect picture(s)/video(s) are subject to debit. STUI 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 2 of 15 SUBJECT: Parts Information: MODEL PART NAME PREVIOUS PART NUMBER NEW PART NUMBER PALISADE (LX2) INSTRUMENT CLUSTER 94011-S8650(AWD) 94011-S8650QQH 94011-S8640(FWD) 94011-S8640QQH Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CAUSE PALISADE (LX2) 21D075R0 VARIANT CODING, ODOMETER SETTING AND CLUSTER REPLACEMENT 0.9 M/H 94011-S8640QQH M34 ZZ3 NOTE 1: Submit Claim on Campaign Claim Entry Screen. NOTE 2: If a part that is not covered by this recall is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Claim must include a STUI picture of the original and new instrument cluster serial numbers clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the repair. If not included, claim will be subject to debit. NOTE 4: Ensuring that the correct mileage is written to the new cluster will prevent dealer from having to absorb the cost to perform the repair again. HMA is not responsible if another replacement instrument cluster is required due to incorrect mileage input by the dealer and it will not be covered under warranty. NOTE 5: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. Service Procedure: INSTRUMENT CLUSTER REPLACEMENT AND MILEAGE WRITING OVERVIEW Refer to the QR code or link below for guided video information: https://vimeo.com/723567239/4c8d496340 Remove the Old Instrument Cluster Install the New Instrument Cluster and Conduct Variant Coding Using the GDS Tool Remove the New Instrument Cluster and Reinstall the Old Instrument Cluster to Retrieve the Mileage Using the GDS Tool Remove the Old Instrument Cluster and Reinstall the New Instrument Cluster to Write in the Mileage Using the GDS Tool 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 3 of 15 SUBJECT: INSTRUMENT CLUSTER REMOVAL 1. With ignition in the OFF position, use a flathead screwdriver or panel popper and carefully remove the front passenger side panel (A). 2. Remove the Phillips screw (B). 3. Carefully remove the center dash fascia (C). Start pulling outward from the right side and slowly move towards the left to the steering wheel. Be careful when removing the cluster fascia or panels to avoid/prevent breaking and scratches. CAUTION ! B A C 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 4 of 15 SUBJECT: 4. Use a flathead screwdriver or panel popper and carefully remove the front driver side panel (D). 5. Remove the two Phillips screws (E). 6. Carefully loosen the lower panel (F) as shown in the picture to the right. D F E This step does not require complete removal of the lower panel. NOTICE 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 5 of 15 SUBJECT: 7. Carefully remove the front driver side air vent (G). 8. Remove the two Phillips screws (H) underneath the radio screen. 9. Carefully loosen the cluster/radio fascia (I). G I H Be careful when loosening the cluster/radio fascia as it is extremely fragile. Start pulling outward from the right side and slowly move towards the left to the steering wheel. CAUTION ! 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 6 of 15 SUBJECT: 10. Loosen the upper half panel of the steering wheel cover (J). Remove the cluster/radio fascia. Cluster/Radio fascia removed. 11. Remove the cluster Remove the cluster from the housing afrom the housing after fter r removing emoving the the four Philfour Phillipslips screwscrewss (K)(K).. J K 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 7 of 15 SUBJECT: 12. Disconnect the instrument cluster connector (L) and then remove the cluster (M). 13. Place the old and new instrument cluster next to each other with the serial number visible. Write the last six digits of the VIN and date of repair onto a piece of paper and place it in between the two clusters. 14. Install the new instrument cluster and turn the ignition to the ON position. M L Keep the old instrument cluster close by because the entire procedure involves swapping of the old and new clusters back and forth. This procedure will occur during the mileage writing. NOTICE A “Coding Error” message may display, which means the instrument cluster requires variant coding. Regardless if the “Coding Error” message display or not, variant coding is required. NOTICE Using STUI, take a picture of the instrument clusters. Upload the photo to STUI. STUI 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 8 of 15 SUBJECT: VARIANT CODING 15. Connect/Pair the GDS to the vehicle. Select “S/W Management”. 16. Scroll down the list to select “Cluster Module”, and then select “CLU Variant Coding”. 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 9 of 15 SUBJECT: 17. Select “OK”. 18. Select “OK”. 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 10 of 15 SUBJECT: 19. Select “OK” to start the variant coding process. 20. The instrument cluster is now variant coded. Select “OK” to confirm. MILEAGE WRITING 21. Remove the new instrument cluster, and reinstall the old instrument cluster. Write down or take a picture of the mileage. In this example the mileage is 10082. If applicable, the “Coding Error” message should disappear from the instrument cluster. NOTICE Leave the vehicle in ignition ON position, do not disconnect the GDS from the vehicle, and proceed to the next step. NOTICE 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 11 of 15 SUBJECT: 22. Under “Cluster Module” category, select “Odometer Setting (Instrument Cluster Replacement)”. 23. Enter the technician’s log in ID and then select “OK”. 24. Select “Retrieve Mileage”. 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 12 of 15 SUBJECT: 25. Select “OK”. 26. Enter the mileage from the old instrument cluster and then select “OK”. Ensure the correct mileage is entered before selecting “OK”. CAUTION ! 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 13 of 15 SUBJECT: MILEAGE TRANSFER/WRITING ONTO THE NEW INSTRUMENT CLUSTER 27. Pop up message confirming the retrieval of the mileage from the old instrument cluster was successful. Select “OK”. 28. Remove the old instrument cluster and reinstall the new instrument cluster. 29. After installing the new instrument cluster, select “Write Mileage”. Leave the vehicle in ignition ON position, and do not disconnect the GDS from the vehicle, and proceed to the next step. NOTICE 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 14 of 15 SUBJECT: 30. Confirm the VIN and mileage are correct before selecting “OK”. 31. Mileage writing is completed. Select “OK”. The odometer mileage can ONLY be written one time. If the incorrect mileage was written onto the instrument cluster, then another new part will need to be replaced along with rewriting the mileage. If another instrument cluster requires replacement due to incorrect mileage writing, it will not be covered under warranty. CAUTION ! This step is very important, so completely ensure the VIN and mileage are correct. NOTICE 7” LCD INSTRUMENT CLUSTER REPLACEMENT (RECALL 230) TSB #: 22-01-058H Page 15 of 15 SUBJECT: 32. Confirm the mileage displayed on the new instrument cluster is correct. 33. Scan and clear all DTC(s) if applicable. 34. Turn the ignition OFF and reinstall all parts in reverse order of removal.

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 Palisade vehicles. Hyundai is initiating Recall Campaign 230, a safety recall to repair a condition involving the instrument cluster in these vehicles in the U.S. and Canadian markets. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. Our records indicate that your vehicle is affected by this recall campaign. What is the problem? The instrument cluster may have been produced with excess adhesive, which could disable the instrument cluster display screen. A disabled display screen will not show critical meters, gauges, and malfunction warning lights, which could increase the risk of a crash. What will Hyundai do? Your Hyundai dealer will replace the instrument cluster. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure by visiting www.HyundaiUSA.com/us/en/dealer-locator or calling 1-855-371-9460. The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2022 Palisade Instrument Cluster Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-353 Hyundai Recall Number: 230 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule this procedure as soon as possible. • The recall will be performed on your vehicle at NO CHARGE to you. • To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign230

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Recall 230: 7” LCD Instrument Cluster Replacement – Dealer Best Practice July 15, 2022 Updates to this Document Date • TSB 22-01-058H – Remedy Available 07/15/2022 Description of Campaign: Certain 2022 Palisade (LX2) equipped with 7” LCD display instrument cluster may experience a black screen display. The inability to display certain meters, gauges, and malfunction telltale graphics on the instrument cluster display could increase the risk of a crash. Affected Vehicles: ⮚ Certain 2020-2022MY Hyundai Palisade vehicles produced from 08/24/2021 – 09/13/2021 by Hyundai Motor Company (“HMC”) for sale in the U.S. ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen (VIS) via WebDCS. ⮚ As of this remedy launch, there are no new vehicles currently in dealer stock. Remedy Information: Remove and replace the instrument cluster. • Estimated Repair Time: 0.9M/H • Recommended Technician Training Level: Expert Recommended Alternative Transportation: It is recommended that Service Rental Cars (SRCs) are made available for customers during the repair. Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Readiness: Are parts in stock to complete this campaign? □ Yes – Provide customer with ETA □ No – Contact parts and get ETA Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ Reception: Did you explain to customer the warranty requirements? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Does the Technician meet the recommended training requirements to complete this recall/campaign? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Warranty: NOTE 1: Submit Claim on Campaign Claim Entry Screen. NOTE 2: If a part that is not covered by this recall is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Claim must include a STUI picture of the original and new instrument cluster serial numbers clearly visible along with a piece of paper displaying the last 6 digits of the VIN and date of the repair. If not included, claim will be subject to debit. NOTE 4: Ensuring that the correct mileage is written to the new cluster will prevent dealer from having to absorb the cost to perform the repair again. HMA is not responsible if another replacement instrument cluster is required due to incorrect mileage input by the dealer and it will not be covered under warranty. NOTE 5: The incident parts are subject to callback through the normal Warranty Technical Center (WTC) parts return process. Claim is subject to debit if the part is not returned. Parts: Customer Notification NHTSA has posted this recall. Owners are expected to be notified in late July 2022 of a remedy available. Customer FAQs: Q1: What is the issue? A1: The subject vehicles are equipped with an instrument cluster containing an information LCD (Liquid Crystal Display) that may have been produced with excess adhesive on the microcontroller unit PCB by the supplier. Excess adhesive could lead to a poor electrical connection and an inoperative instrument cluster LCD. Q2: What is the safety concern? A2: The inability to display certain critical meters, gauges, and malfunction telltale graphics on the instrument cluster display could increase the risk of a crash. Q3: Has there been any accidents or injuries? A3: As of the date of filing to NHTSA (05/23/2022), there are no confirmed crashes, injuries, or reported incidents in the U.S. Q4: What will be done during this recall service at the dealer? A4: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the instrument cluster assembly replaced. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Q5: What if the owner incurred out-of-pocket expenses for obtaining a remedy for the recall condition? A5: Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Contact Reference: Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix Updates to this Document Date • Remedy Not Available 05/23/2022

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-353 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAY 19, 2022 NHTSA Recall No. : 22V-353 Manufacturer Recall No. : 230 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 158 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Based on manufacturing records, the subject population for this recall includes certain 2022 model year Hyundai Palisade vehicles produced by Hyundai Motor Company (“HMC”) within the specified production date range for sale in the U.S. Production Dates : AUG 24, 2021 – SEP 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with an instrument cluster containing an information LCD that may have been produced with excess adhesive on the microcontroller unit PCB by the supplier. Excess adhesive could lead to a poor electrical connection and an inoperative instrument cluster LCD. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The inability to display certain critical meters, gauges, and malfunction telltale graphics on the instrument cluster display could increase the risk of a crash. Description of the Cause : Excess adhesive applied to the microcontroller unit PCB during supplier manufacturing. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 22V-353 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94011-S8640, 94011-S8650 Supplier Identification : Component Manufacturer Name : Hyundai Mobis Address : 95, Sayang 2-gil, Munbae`k-myeon Jingcheon-gun Chungcheongbuk-do Foreign States 27862 Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology of events leading up to the defect decision. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the instrument cluster assembly replaced. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy cluster’s microcontroller unit PCB is produced to manufacturing specification. Identify How/When Recall Condition was Corrected in Production : The supplier improved its adhesive application inspection process on February 28, 2022. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with specified dates. Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022 Part 573 Safety Recall Report 22V-353 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-353 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-353 Manufacturer Recall No. : 230 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 158 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Hyundai Palisade Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Based on manufacturing records, the subject population for this recall includes certain 2022 model year Hyundai Palisade vehicles produced by Hyundai Motor Company (“HMC”) within the specified production date range for sale in the U.S. Production Dates : AUG 24, 2021 – SEP 13, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The subject vehicles are equipped with an instrument cluster containing an information LCD that may have been produced with excess adhesive on the microcontroller unit PCB by the supplier. Excess adhesive could lead to a poor electrical connection and an inoperative instrument cluster LCD. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The inability to display certain critical meters, gauges, and malfunction telltale graphics on the instrument cluster display could increase the risk of a crash. Description of the Cause : Excess adhesive applied to the microcontroller unit PCB during supplier manufacturing. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 22V-353 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Cluster Assy-Instrument Component Description : Instrument Cluster Assembly Component Part Number : 94011-S8640, 94011-S8650 Supplier Identification : Component Manufacturer Name : Hyundai Mobis Address : 95, Sayang 2-gil, Munbae`k-myeon Jingcheon-gun Chungcheongbuk-do Foreign States 27862 Country : Korea, Republic of Chronology : Please see Attachment A for the requested chronology of events leading up to the defect decision. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the instrument cluster assembly replaced. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy cluster’s microcontroller unit PCB is produced to manufacturing specification. Identify How/When Recall Condition was Corrected in Production : The supplier improved its adhesive application inspection process on February 28, 2022. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with specified dates. Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022 Part 573 Safety Recall Report 22V-353 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

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