Recall 228 – Vehicle Rollaway from Software Error – 2022 Hyundai Ioniq 5

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Circulate To: Service Manager, Warranty Manager, Service Advisors, Technicians, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 22-01-049H DATE MODEL(S) MAY 2022 Ioniq 5 Electric (NE1) IONIQ 5 SHIFT BY WIRE CONTROL UNIT (SCU) UPDATE (RECALL CAMPAIGN 228) Description: This bulletin provides information related to the SCU (Shifter Control Unit) software update for IONIQ 5(NE1) vehicles. This SCU update addresses a condition with the electronic parking pawl actuator control. A voltage fluctuation may occur with the vehicle off and in the Park (P) position, which could impact the command signal from the SCU to the parking actuator, resulting in momentary disengagement of the parking pawl and potential vehicle rollaway. Applicable Vehicles: • Certain 2022MY IONIQ 5 Electric (NE1) produced from 10/04/2021 – 04/26/2022 GDS Information: Event # Description 846 NE1 SCU LOGIC IMPROVE UPGRADE Example GDS Auto Mode screen: SUBJECT: *****Dealer Stock and Retail Vehicles As required by federal law, dealer must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles pr ior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair When a vehicle arrives at the S ervice D epartment, access Hyundai Motor America’s Vehicle Information Screen (VIS) VIS)” via WEBDCS to identify open Recalls  IMPORTANT IONIQ 5 SHIFT BY WIRE CONTROL UNIT (SCU) UPDATE (RECALL CAMPAIGN 228) (RECALL CAMPAIGN 228) TSB #: 22-01-049H Page 2 of 2 SUBJECT: SUBJECT: Warranty Information: VEHICLE OP CODE OP NAME OP TIME CAUSAL PART NATURE CAUSE Ioniq 5 Electric (NE1) 21D064R0 SCU UPGRADE 0.3 M/H 42951-18110 I73 ZZ3 NOTE 1: Submit claim on Campaign Claim Entry Screen. NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. Service Procedure: • Refer to TSB 15-GI-001 for the general GDS ECU update procedure information. • Perform the ECM Update in Auto Mode. • Use the Auto Mode ID Check to verify the ECM ROM ID before updating the software. • After the ECU Upgrade process shows 100% complete, cycle the ignition key to OFF for at least 10 seconds to reset the control unit. This step is important for establishing normal powertrain communication and to prevent system errors. • Clear DTC(s) present after the ECU update. • Start vehicle to confirm proper operation of the vehicle. ROM ID Information Table: Vehicle System ECU P/No. OLD ROM ID NEW ROM ID Ioniq 5 Electric (NE1) SCU 42951-18110 ENE1XXXXLXE14XS3 ENE1XXXXLXE19XS5 Manual Mode Password: ECM MENU (#846) PASSWORD NE1 SCU 42951-18110 8110 WARNING WARNING ! ! GDS GDS Vehicle Battery Voltage WarningVehicle Battery Voltage Warning:: If voltage is If voltage is below below 12 volts as per the12 volts as per the GDS warning, then GDS warning, then select select BackBack and run the and run the vehiclevehicle at least at least 1515 minutes to minutes to reach an adequate battery state of charge reach an adequate battery state of charge to preventto prevent ECU ECU Update failure. Cycle the ignition Update failure. Cycle the ignition OFF/ONOFF/ON before retrying before retrying ECU update againECU update again.. You must initially perform all GDS ECU Updates in Auto Mode. You must initially perform all GDS ECU Updates in Auto Mode.  • If ECU Update starts but then fails in Auto If ECU Update starts but then fails in Auto Mode, perform the update in Manual Mode to recover.Mode, perform the update in Manual Mode to recover.  • Turn off ignition for 30 seconds and Turn off ignition for 30 seconds and try Manual Mode recovery. try Manual Mode recovery.  • If If unsuccessful,unsuccessful, rere–attempt Manual Mode after disconnecting attempt Manual Mode after disconnecting the cables the cables fromfrom the the 12V battery 12V battery terminals terminals and performand performinging capcap dischargedischarge (connect(connecting bar ing bar oror heavyheavy wire between wire between “+”“+” to to ““–“ “ cables)cables).. NOTICE NOTICE

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 Ioniq 5 vehicles. Hyundai is initiating Recall Campaign 228, a safety recall to repair a condition involving shifter control unit in these vehicles in the U.S. and Canadian markets. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. Our records indicate that your vehicle is affected by this recall campaign. What is the problem? The shift-by-wire system in the vehicles contains a Shifter Control Unit (“SCU”) with a software error which could disengage the parking mechanism and allow the vehicle rollaway. Vehicle rollaway increases the risk of a crash and/or injuries. What will Hyundai do? Your Hyundai dealer will update the SCU software. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure by visiting www.HyundaiUSA.com/us/en/dealer-locator or calling 1-855-371-9460. The actual time required to perform this procedure on your vehicle will take less than one hour, however, your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2022 Ioniq 5 Shifter Control Unit Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-324 Hyundai Recall Number: 228 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule this procedure as soon as possible. • The recall will be performed on your vehicle at NO CHARGE to you. • To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign228 Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Reimbursement Notification If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html; or call 1-855-371-9460. No longer own this vehicle? Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.

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Recall 228: Shifter Control Unit – Remedy Available – Dealer Best Practice May 13, 2022 Updates to this Document Date • TSB 22-01-049H – Remedy Available 05/13/2022 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Hyundai is initiating a safety recall to address a condition involving the parking actuator system in certain 2022 model year Hyundai Ioniq 5 vehicles in the U.S. and Canada. Hyundai is initiating this action to ensure the safety of its vehicles for Hyundai customers. The shift-by-wire system in the subject vehicles contains a Shifter Control Unit (“SCU”) and electronic parking pawl actuator. A voltage fluctuation may occur with the vehicle off and in the Park (P) position, which could impact the command signal from the SCU to the parking actuator, resulting in momentary disengagement of the parking pawl and potential vehicle rollaway. Vehicle rollaway after parking increases the risk of a crash and/or injuries. Affected Vehicles: • Certain 2022MY Ioniq 5 (NE1) vehicles produced from 10/04/2021 – 04/26/2022 by Hyundai Motor Company (“HMC”) and sold in the U.S. Market ⮚ To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are vehicles currently in dealer stock. Remedy Information: Update the SCU with enhanced logic via the GDS: • Estimated Repair Time: 0.3 M/H • Recommended Technician Training Level: Certified o With 6 months or more experience repairing Hyundai vehicles with the GDS Recommended Alternative Transportation: Alternate transportation is not needed unless the update is performed with other repairs that would require it Best Practice Checklist: Reservation: Did you check WebDCS for additional campaigns or recalls? □ Yes □ No Reception: Did you offer the customer Alternative Transportation? □ Yes □ No Reception: Did you explain to the customer the expected repair time based on the repair? □ Yes □ Repair: Did you provide the customer with an eMPI? □ Yes □ No Repair: Does the Technician meet the recommended training requirements to complete this campaign? □ Yes □ No Return: Did you get the customer’s signature on all warranty lines in addition to the final RO? □ Yes □ No Warranty • NOTE 1: Submit claim on Campaign Claim Entry Screen. • NOTE 2: If a part that is not covered by this recall is in need of replacement while performing this recall, and the affected part is still under warranty, please submit a separate claim using the same repair order. If the part is out of warranty, submit a prior approval request for goodwill consideration prior to performing the work. Parts No physical parts needed. Refer to ROM Information Table in TSB for applicable ROM ID during update. Customer Notification As of 05/13/2022, NHTSA has been notified of this recall. Owners are expected to be notified in July 2022. Customer FAQs: Q1: What is the issue? A1: The shift-by-wire system in the subject vehicles contains a Shifter Control Unit (“SCU”) and electronic parking pawl actuator. A voltage fluctuation may occur with the vehicle off and in the Park (P) position, which could impact the command signal from the SCU to the parking actuator, resulting in momentary disengagement of the parking pawl and potential vehicle rollaway. Q2: What is the safety concern? A2: Vehicle rollaway after parking increases the risk of a crash and/or injuries. Q3: Have there been any accidents or injuries? A3: As of 05/11/22, there are no confirmed crashes, injuries, or reported incident in the U.S.; however, Hyundai has confirmed four (4) rollaway incidents in the South Korean Market. Q4: What will be done during this recall service at the dealer? A4: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the SCU software updated. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q5: What does Hyundai recommend owners to do before the recall campaign is performed? A5: Hyundai recommends all affected owners to use their Electronic Parking Brake (“EPB”) when parking their vehicles to mitigate the risk of vehicle rollaway. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREP Line Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall /Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov Appendix Updates to this Document Date • Remedy Not Available 05/12/2022

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-324 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : MAY 11, 2022 NHTSA Recall No. : 22V-324 Manufacturer Recall No. : 228 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 10,729 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Hyundai Ioniq 5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Based on manufacturing records, the subject population for this recall includes certain 2022 model year Ioniq 5 vehicles produced by Hyundai Motor Company (“HMC”) within the specified production date range for sale in the U.S. Production Dates : OCT 04, 2021 – APR 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The shift-by-wire system in the subject vehicles contains a Shifter Control Unit (“SCU”) and electronic parking pawl actuator. A voltage fluctuation may occur with the vehicle off and in the Park (P) position, which could impact the command signal from the SCU to the parking actuator, resulting in momentary disengagement of the parking pawl and potential vehicle rollaway. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Vehicle rollaway after parking increases the risk of a crash and/or injuries. Description of the Cause : Voltage fluctuation can impact the command signal from the SCU to the parking pawl actuator. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-324 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : SBW CONTROL UNIT Component Description : Shifter Control Unit Component Part Number : 42951-18110 Supplier Identification : Component Manufacturer Name : Hyundai KEFICO Corp Address : 102, Gosan-ro Gunpo-si Gyeonggi-do Foreign States 15849 Country : Korea, Republic of Chronology : May 2022 On May 2, 2022, HMC notified HMA’s NASO of a new investigation into recent warranty claims involving certain 2022 model year Hyundai Ioniq 5 vehicles in South Korea. HMC received four (4) claims alleging the vehicles inadvertently rolled away after parking on an incline and shutting off the ignition. According to HMC, further investigation into the incidents revealed voltage fluctuation could impact the command signal from the SCU to the parking actuator, resulting in momentary disengagement of the parking pawl and potential vehicle rollaway. HMC also informed NASO that certain 2023 model year Genesis GV60 and G80 EV vehicles used the same electronic parking pawl actuator; however, these vehicles have not yet been released for sale to U.S. dealers. NASO’s Technical Review Committee conducted a search of field information for related incidents in the U.S. market and found no incidents had occurred. Based on HMC’s findings, NASO convened its North America Safety Decision Authority and decided to initiate a safety recall of 2022 model year Hyundai Ioniq 5 vehicles equipped with the subject parking pawl actuator in the U.S. Regarding the Genesis GV60 and G80 EV vehicles equipped with the subject SCU and parking actuator, Hyundai plans to repair these vehicles at vehicle processing centers and ports prior to sale to dealers. As of the date of this filing, there are no confirmed crashes, injuries, or reported incidents in the U.S.; however, Hyundai has confirmed four (4) rollaway incidents in the South Korean market. Part 573 Safety Recall Report 22V-324 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Hyundai recommends all affected owners to use their Electronic Parking Brake (“EPB”) when parking their vehicles to mitigate the risk of vehicle rollaway while the remedy is being prepared. All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the SCU software updated. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component : The remedy software update prevents the SCU from allowing the parking pawl to be moved out of the Park (P) position inadvertently with the vehicle off. Identify How/When Recall Condition was Corrected in Production : The remedy software was implemented in production as a running change on May 2, 2022. Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the specified dates. Planned Dealer Notification Date : JUL 10, 2022 – JUL 10, 2022 Planned Owner Notification Date : JUL 10, 2022 – JUL 10, 2022 * NR – Not Reported

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