Recall 223 – Seat Belt Pretensioners May Explode – 2021-2022 Hyundai Elantra & 2020 Accent

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This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect, which relates to motor vehicle safety, exists in certain certain 2019 – 2022 model year Accent, 2021 – 2023 Elantra, and 2021 – 2022 model year Elantra HEV vehicles. Your vehicle, with the VIN shown above, is among the impact vehicles. Hyundai is initiating a safety recall to repair a condition involving the seat belt pretensioners in the U.S. and Canada. The purpose of this letter is to explain what the recall is about and to keep you informed of Hyundai’s recall implementation plan. We are currently preparing to implement the safety recall remedy which when available, will be performed at no cost to you. We will send you another notification when the remedy is available. What is the problem? The front and/or passenger-side seat belt pretensioners in the subject vehicles were installed from a suspect production lot containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. An abnormal pyrotechnic pretensioner deployment could cause the pretensioner to explode and project metal fragments into the vehicle occupant compartment, which may result in injury to vehicle occupants. What should you do in the interim? We appreciate your patience. Hyundai is currently preparing to implement the recall remedy. You will receive a second notification letter when the remedy is available. For updated information regarding this recall, please visit: www.HyundaiUSA.com/Campaign223 If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer and/or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2019 – 2022 Accent, 2021 – 2023 Elantra, and 2021 – 2022 Elantra HEV Seat Belt Pretensioner This is an important Safety Recall. • We are currently preparing the remedy. We will notify you when the remedy is ready. • For updated information, you can visit: www.HyundaiUSA.com/Campaign223 Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 22V-354 Hyundai Recall Number: 223

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Recall 223: Seat Belt Pretensioner Replacement – Remedy Not Available – Dealer Best Practice April 07, 2022 Updates to this Document Date • Remedy Not Available 04/07/2022 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Hyundai is initiating recall campaign 223, a safety recall to address a condition involving the driver’s side seat belt pretensioner in certain Hyundai vehicles in the U.S. and Canada. This recall adds vehicles to the subject populations of Recalls 211, 219, and 220 in an effort to increase the number of parts returns available for this ongoing investigation. This recall is not based on additional occurrences in the U.S. or global markets. Hyundai is conducting this action to enhance efforts in identifying root cause and ensure the safety of its vehicles for Hyundai customers. The front driver and/or passenger-side seat belt pretensioners in the subject vehicles were installed from a certain production lot containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. At the time of this filing, the cause of the abnormal deployment is unknown. Hyundai is recalling vehicles equipped with pretensioners produced within certain production lot(s) to conduct detailed parts analyses. The part inspections and investigation will actively continue to determine if a specific root cause or trend exists. Affected Vehicles: • Certain 2020MY Hyundai Accent containing pretensioners from certain production lots built within approximately one (1) month before/after the certain production lots associated with Recalls 211/219/220 • Certain 2021-2022MY Hyundai Elantra containing pretensioners from certain production lots built within approximately one (1) month before/after the certain production lots associated with Recalls 211/219/220 ⮚ To check vehicle specific recall and campaign applicability, access the “Vehicle Information” screen via WebDCS. ⮚ For this recall, please note that there are no vehicles currently in dealer stock. Remedy Information: The remedy is currently under development and additional information will be provided once a countermeasure has been developed for release. Recommended Alternative Transportation: It is recommended that Service Rental Cars (SRCs) are made available for customers that are concerned with the safe operation of their vehicle prior to release of remedy. Best Practice Checklist Reservation: Did you check WebDCS for additional campaigns or recalls? ◻ Yes ◻ No Reception: Did you offer the customer Alternative Transportation? ◻ Yes ◻ No Additional Training & Resources Hyundai Learning Portal Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Warranty Warranty information will be updated once remedy has been released by HMA. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. Customer Notification NHTSA has been notified of this recall. Owners will be mailed notification letters in late May 2022. Customer FAQs Q1: What is the issue? A1: The front driver and/or passenger-side seat belt pretensioners in the subject vehicles were installed from a certain production lot containing pyrotechnic-type pretensioners that may deploy abnormally during a crash. At the time of this filing, the cause of the abnormal deployment is unknown. Hyundai is recalling vehicles equipped with pretensioners produced within certain production lot(s) to conduct detailed parts analyses. The part inspections and investigation will actively continue to determine if a specific root cause or trend exists. Q2: What is the safety concern? A2: An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. Q3: Have there been any accidents or injuries? A3: As of the date of the filing, Hyundai is aware of three crash events resulting in injuries (two incidents in the U.S. and one in Singapore). Q4: What will be done during the recall service at the dealer? A4: Hyundai Motor America plans to notify owners of affected vehicles by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the seat belt pretensioner(s) replacement remedy performed. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Contact Reference Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. Key Contact Information Dealer Support Contact Information Description Parts Techline Warranty HELPREPLine Warranty Prior Approval (PA) Center Xtime Technical Support AutoLoop Technical Support CDK Technical Support Customer Support Hyundai Customer Care Center (Recall/Campaign Questions) Hyundai Recall /Campaign Website Hyundai Customer Care Center (GeneralQuestions) Hyundai Roadside Assistance [email protected] 1-800-545-4515 1‐800‐325‐6604 1‐877‐446‐2922 [email protected] [email protected] 1‐866‐984‐6355 [email protected] 1-877-850-2010 https://serviceconnect.support.cdk. com/ Contact Information 1‐855‐671‐3059 www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Description Customer questions or concerns related to recall or service campaigns Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials Car Care Scheduling (Xtime) – Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Service Rental Car (SRC) Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-218 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : APR 01, 2022 NHTSA Recall No. : 22V-218 Manufacturer Recall No. : 223 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 6,240 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 Hyundai Elantra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population for this recall includes 4,132 2021-2022 model year Elantra vehicles produced by Hyundai Motor Company (“HMC”) that contain pretensioners from certain production lots built within approximately one (1) month before/after the suspect production lots associated with Recalls 211/219/220. HMC identified the subject Elantra vehicles built within the specified production date range based on a review of manufacturing records. Production Dates : FEB 24, 2021 – JUL 15, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2020-2020 Hyundai Accent Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : The subject population for this recall includes 2,108 2020 model year Accent vehicles produced by Hyundai Motor Company (“HMC”) that contain pretensioners from certain production lots built within approximately one (1) month before/after the suspect production lots associated with Recalls 211/219/220. HMC identified the subject Accent vehicles built within the specified production date range based on a review of manufacturing records. Production Dates : FEB 28, 2020 – APR 04, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-218 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The front driver and/or passenger-side seat belt pretensioners in the subject vehicles were installed from a suspect production lot containing pyrotechnictype pretensioners that may deploy abnormally during a crash. At the time of this filing, the cause of the abnormal deployment is unknown. Hyundai is recalling vehicles equipped with pretensioners produced within certain production lot(s) to conduct detailed parts analyses. The part inspections and investigation will actively continue to determine if a specific root cause and defect trend exists. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An abnormal pyrotechnic pretensioner deployment could cause metal fragments to enter the vehicle occupant compartment, which may result in injury to vehicle occupants. Description of the Cause : Hyundai is actively investigating root cause. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : S/BELT ASSY-FR P/TENSR 3PT LH Component Description : Seat belt assembly w/ pretensioner for driver’s side Component Part Number : 88810-J0600 Component Name 2 : S/BELT ASSY-FR P/TENSR 3PT LH/RH Component Description : Seat belt assembly w/ pretensioner for passenger’s side Component Part Number : 88810-AA500,88820-AA500 Supplier Identification : Component Manufacturer Name : Samsong Address : Jungdong St, 62-30 Seongsan-gu Changwon-City Foreign States 51553 Country : Korea, Republic of Part 573 Safety Recall Report 22V-218 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : Please see Attachment A for the requested chronology of events. Description of Remedy : Description of Remedy Program : Hyundai Motor America plans to notify owners of affected vehicles by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the seat belt pretensioner(s) replacement remedy performed. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. All returned pretensioners will be collected for further analysis into root cause. How Remedy Component Differs from Recalled Component : N/A Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Dealers and owners will be notified in accordance with the dates listed. Planned Dealer Notification Date : MAY 31, 2022 – MAY 31, 2022 Planned Owner Notification Date : MAY 31, 2022 – MAY 31, 2022 * NR – Not Reported

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