April 28, 2021 NHTSA CAMPAIGN NUMBER: 21V302000
Seat Back Recliners Improperly Welded
An improperly welded seat back recliner could separate from the seat back frame during a crash, increasing the risk of injury.
NHTSA Campaign Number: 21V302
Manufacturer Hyundai Motor America
Components SEATS
Potential Number of Units Affected 1,464
Summary
Hyundai Motor America (Hyundai) is recalling certain 2021 Elantra vehicles. The driver and front passenger seat back recliners may have been improperly welded.
Remedy
Dealers will inspect and if necessary, replace the seat back frame assembly, free of charge. Owner notification letters were mailed on June 21, 2021. Owners may contact Hyundai customer service at 1-888-371-9460. Hyundai’s number for this recall is 204.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Q&A
Q&A: Recall 204 – CN7 Seat Back Frame
Q1: What is the issue?
A1: The driver/passenger seat back frame assemblies in the subject vehicles may have been assembled with seat back recliners that were improperly welded during manufacturing by the seat frame supplier.
Q2: What are the affected vehicles?
A2: 1,464 model year 2021 Hyundai Elantra vehicles produced from October 19, 2020 through November 5, 2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
Q3: What is the safety concern?
A3: An improperly welded seat back recliner could lead to separation of the seat back from the frame in the event of a crash, increasing the risk of injury to occupants.
Q4: Have there been any accidents or injuries?
A4: As of the date of this filing, Hyundai is not aware of any confirmed crashes or injuries attributable to the recall condition.
Q5: What will be done during the recall service at the dealer?
A5: Hyundai plans to notify owners to bring their vehicles to the nearest Hyundai dealership for inspection and, if necessary, replacement of the seat back frame assembly.
The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late June 2021.
IMPORTANT
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Recall prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Vehicle Information Screen (VIS)” via WEBDCS to identify open Campaigns.
Description: On certain 2021MY Elantra (CN7a) vehicles, the driver/passenger seat back frame assemblies may have been assembled with seat back recliners that were improperly welded during manufacturing. An improperly welded seat back recliner could lead to separation of the seat back from the frame in the event of a crash, increasing the risk of injury to occupants. This bulletin describes the service procedure to inspect, and if necessary, replace the front seat back frame assembly.
Applicable Vehicles: Certain 2021MY Elantra (CN7a) vehicles
Parts Information:
| PART NAME | PART NUMBER |
| FRAME ASSY-FRONT SEAT BACK [POWER] (LH) | 88310-AB030 |
| FRAME ASSY-FRONT SEAT BACK [MANUAL] (LH) | 88310-AB010 |
| FRAME ASSY-FRONT SEAT BACK (RH) | 88410-AB010 |
Service Procedure:
1. Remove the front seat back panels (A) on both LH and RH front seats by lifting in an upward motion while holding the top and bottom.
2. Loosen the seat covers on both LH and RH front seats by removing the J-clips and detaching the Velcro as shown in the photos.
3. Inspect the heat markings on the side rails of both LH and RH front seats.
If necessary, recline the seats past the center console.
Refer to the inspection criteria in the next step to determine if replacement is necessary.
- Review the inspection criteria below for No Good (NG) and Good (OK) seat back assemblies.
Using STUI, take clear picture(s) of the heat markings on both sides of the LH and RH front seats.
Please include the VIN or copy of the RO with the VIN in the STUI picture of the seats.
NOTICE
Refer to the “GDSM and STUI Tips” section on the Hyundai Tech Info website for the complete guide on how to capture pictures and videos using STUI.
5. If a front seat back does not meet the inspection criteria, replace the front seat back frame assembly.
The front seat back pad(s) and front seat cover(s) can be reused.
Refer to the shop manual section below for the front seat back frame replacement procedure:
Shop Manual ⇒ Body (Interior and Exterior) ⇒ Front Seat ⇒ Front Seat Frame Assembly
6. Reinstall all removed parts in the reverse order of disassembly.
7. The service procedure is complete.
NHTSA Recall Number: 21V-302
Hyundai Recall Number: 204
IMPORTANT SAFETY RECALL
2021 Elantra
Front Seat Back Frame
This is an important Safety Recall.
- Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
- This repair will be performed at NO CHARGE to you.
- To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign204
This notice applies to your Hyundai, VIN:
Dear
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to address a condition with the driver/passenger seat back frame assemblies in certain model year 2021 Hyundai Elantra vehicles produced for sale in the U.S. market.
What is the problem?
The driver/passenger seat back frame assemblies in the subject vehicles may have been assembled with seat back recliners that were improperly welded during manufacturing by the seat frame supplier. An improperly welded seat back recliner could lead to separation of the seat back from the frame in the event of a crash, increasing the risk of injury to occupants.
What will Hyundai do?
Your Hyundai dealer will inspect, and if necessary, replace the front seat back assemblies. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
The actual time required to perform the repair will take less than one hour, however your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Reimbursement Notification
If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at www.HyundaiUSA.com/Campaign204 or 1-855-371-9460.
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information online at: https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/update-vehicle-ownership.html
You can easily connect to this web page by using your cell phone to point your camera (or QR code reader app) at the code below. Then select the link which will be displayed on your phone.
RECALL 204 ATTACHMENT A
CHRONOLOGY OF EVENTS LEADING UP TO DEFECT DECISION
- December 2020
On December 1, 2020, HMMA became aware of a warranty claim involving a model year 2021 Hyundai Elantra vehicle alleging potential improper welding of the seat back frame assembly. The incident part was requested for further evaluation and received on December 8, 2020. HMMA immediately sent the incident part to the seat assembly supplier for further inspection and analysis. Upon conclusion of its investigation, the supplier notified HMMA that the laser weld lens protective cover was replaced due to damage, affecting its laser weld output, on October 20, 2020. The supplier implemented an inspection requirement for all end-of-line products to assess containment and potential flow-out. HMMA began monitoring incoming warranty claims for field incidents.
- January 2021
On January 8, 2021, HMMA reviewed a second warranty claim alleging potential improper welding of the seat back frame assembly in a 2021 Elantra vehicle. During this time, the supplier conducted reliability testing using “worst case” test parts; however, according to testing results sent to HMMA on January 22, 2021, no abnormalities regarding weld strength was found on any of the test samples.
- February 2021 – March 2021
On Feb 8, 2021, HMMA informed HMC of its investigation findings. HMMA requested the supplier to conduct additional seat back weld strength testing using certain conditions observed in analyzed warranty data. On March 30, 2021, the supplier informed HMMA that the test samples did not meet strength requirements while testing under the revised conditions.
- April 2021
On April 9, 2021, HMMA informed HMA’s NASO of its pending investigation into the seat back frame weld condition on the subject vehicles. NASO met with HMMA on April 19, 2021 to discuss HMMA’s findings. NASO also quickly conducted a U.S. market study and identified five (5) warranty claims potentially related to the subject condition. Based on these findings, on April 21, 2021, HMA convened its North American Safety Decision Authority (“NASDA”) and decided to conduct a safety recall to address the subject condition in all affected vehicles in the U.S. market.
As of the date of this filing, Hyundai is not aware of any crashes or injuries attributable to the recall condition.
SEOCONTENT-START
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin GROUP NUMBER Recall 21-01-050H DATE MODEL(S) June, 2021 Elantra (CN7a) SUBJECT: SEAT BACK INSPECTION & REPLACEMENT (RECALL 204)
Warranty Information: MODEL OP CODE OPERATION OP TIME CAUSAL PART NATURE CODE CAUSE CODE
Elantra (CN7a)
11DA02R0
INSPECTION ONLY
(BOTH SIDES)
0.4 M/H
88310-AB010
H14
ZZ1
11DA02R1
INSPECTION & REPLACEMENT (LH SIDE)
1.1 M/H
88310-AB010
11DA02R2
INSPECTION & REPLACEMENT (BOTH SIDES)
1.7 M/H
88310-AB010
11DA02R3
INSPECTION & REPLACEMENT (RH SIDE)
1.1 M/H
88410-AB010
Note 1: Submit claim on Campaign Claim Entry Screen.
Note 2: If a part that is not covered by this recall is found in need of replacement while performing Recall 204 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to the repair.
Note 3: If a seat back assembly requires replacement, the incident part may be subject to callback through the normal Warranty Technical Center (WTC) parts return process.
*******************************************************************************************************************
Recall 204 Dealer Best Practice
Date: June 23, 2021
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 204 – Front Seat Back Frame Inspection & Replacement (TSB# 21-01-050H) – Remedy Now Available
Updates To This Document
Date
• Remedy Now Available – TSB# 21-01-050H
6/23/21
***IMPORTANT Dealer Stock and Retail Vehicles ***
As required by federal law, dealer must not deliver new vehicle for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo, and rental vehicle prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Warranty Vehicle Information Screen (VIS)” via WEBDCS to identify open Campaigns.
****A ‘stop sale’ has been initiated by Hyundai Motor America (“HMA”) for Recall Campaign 204 for the affected vehicles listed below currently in Dealer’s stock inventory.****
Affected Vehicles
Certain 2021MY Elantra (CN7a) vehicles
Description
Hyundai is initiating a new recall campaign 204, a safety recall to address a condition with the driver/passenger seat back frame assemblies in certain model year 2021 Hyundai Elantra vehicles produced for sale in the U.S. market. Hyundai is initiating this action to ensure the safety and compliance of its vehicles.
The driver/passenger seat back frame assemblies in the subject vehicles may have been assembled with seat back recliners that were improperly welded during manufacturing by the seat frame supplier. An improperly welded seat back recliner could lead to separation of the seat back from the frame in the event of a crash, increasing the risk of injury to occupants. This recall details the service procedure to inspect, and if necessary, replace the front seat back assemblies.
Important Note
If there are affected vehicles in Dealer’s stock inventory, vehicles must be held at dealership and not sold until the remedy has been completed. Dealer will forfeit incentives if vehicles with an open recall are sold to customers. Please ensure that all Dealer stock vehicles have had all recalls completed prior to sale to customer.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs, if any, with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
• Be prepared to put customers in an SRC or alternative transportation, if needed.
• Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work:
Certified Service Technician with one or more years of experience repairing Hyundai vehicles.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
• Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
• Refer to the TSB for inspection and service procedures.
• Using STUI, take clear picture(s) of the heat markings on both sides of the LH and RH front seats. Submit photos of the heat markings to HMA for confirmation of the inspection process.
Refer to the “GDSM and STUI Tips” section on the Hyundai Tech Info website for the complete guide on how to capture picture and videos using STUI.
Please include the VIN or copy of the RO with the VIN in the STUI picture(s) of the seats.
If a seat back does not meet the inspection criteria and is deemed No Good (NG), replace the front seat back frame assembly according to the shop manual for the procedures.
Return – Review all completed campaigns and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
Review the parts information in the TSB.
Warranty
Customer Notification
NHTSA has posted this recall. Owners will be mailed notification letters in late June 2021.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Q&A
Q&A: Recall 204 – CN7 Seat Back Frame
Q1: What is the issue?
A1: The driver/passenger seat back frame assemblies in the subject vehicles may have been assembled with seat back recliners that were improperly welded during manufacturing by the seat frame supplier.
Q2: What are the affected vehicles?
A2: 1,464 model year 2021 Hyundai Elantra vehicles produced from October 19, 2020 through November 5, 2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
Q3: What is the safety concern?
A3: An improperly welded seat back recliner could lead to separation of the seat back from the frame in the event of a crash, increasing the risk of injury to occupants.
Q4: Have there been any accidents or injuries?
A4: As of the date of this filing, Hyundai is not aware of any confirmed crashes or injuries attributable to the recall condition.
Q5: What will be done during the recall service at the dealer?
A5: Hyundai plans to notify owners to bring their vehicles to the nearest Hyundai dealership for inspection and, if necessary, replacement of the seat back frame assembly.
The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late June 2021.
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
WarrantyHELPREPLine
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
XtimeTechnical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes
AutoLoop Technical Support
[email protected]
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / ShopCapacityManagement / Campaign Integration / OperationCodes
Customer Support
Contact Information
Description
HyundaiCustomer Care Center (Recall/ CampaignQuestions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service campaigns
HyundaiRecall / Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service campaign
HyundaiCustomer Care Center (GeneralQuestions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
HyundaiRoadsideAssistance
1-800-243-7766
HyundaiRoadsideAssistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials
www.HyundaiDealer.com> Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) -Recall Appointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD”
Parts – Campaign Parts Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located onWEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
RecallCampaignWebsite
www.hyundaiusa.com/recall
NHTSAWebsite
www.safercar.gov
Appendix
Updates To This Document
Date
• Remedy Not Yet Available
5/3/21
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| HYUNDAI | ELANTRA | 2021 |
9 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V302-3673.PDF 211.134KB
Recall 573 Report – Amendment 1
RCLRPT-21V302-1483.PDF 213.311KB
Owner Notification Letter(Part 577)
RCONL-21V302-5788.pdf 328.452KB
Remedy Instructions and TSB
RCRIT-21V302-1393.pdf 852.018KB
Chronology
RMISC-21V302-8738.pdf 85.696KB
Recall Acknowledgement
RCAK-21V302-5936.pdf 645.966KB
Defect Notice 573 Report
RCLRPT-21V302-4603.PDF 213.278KB
Manufacturer Notices(to Dealers,etc) – Front Seat Back Frame Inspection & Replacement
RCMN-21V302-3557.pdf 325.119KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V302-6017.PDF 211.325KB
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