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October 13, 2020 NHTSA CAMPAIGN NUMBER: 20V630000
Lithium-Ion Battery May Short Circuit
An electrical short in the Li-ion battery increases the risk of a fire.
NHTSA Campaign Number: 20V630
Manufacturer Hyundai Motor America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 6,707
Summary
Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Kona Electric vehicles. The lithium-ion (Li-ion) battery may short-circuit after it is fully charged.
Remedy
Hyundai will notify owners, and dealers will update the Battery Management System (BMS) software and inspect the Li-ion battery, replacing it if necessary, free of charge. Owners are advised to park their vehicles outside and away from structures until the repair is complete. The recall began November 13, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 196.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Technical Service Bulletin | GROUP
RECALL |
NUMBER
21-01-006H |
DATE
FEBRUARY, 2021 |
MODEL(S)
Kona Electric (OS EV) |
|
SUBJECT:
HIGH VOLTAGE BATTERY SOFTWARE UPDATE, INSPECTION AND REPLACEMENT DTC P1AA600 (RECALL CAMPAIGN 196) |
This TSB supersedes TSB# 20-01-042H to revise the Service Procedure, add HV battery replacement and update the Warranty section with additional OP codes.
IMPORTANT
Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Vehicle Information Screen (VIS)” screen via WEBDCS to identify open Campaigns.
Description: The battery system in certain 2019-2020MY Kona Electric vehicles may be faulty and/or contain software that may need to be updated. These conditions may increase the risk of an electrical short circuit. Follow the procedure to update the specified ECU modules. An inspection is required after the software updates are completed to determine if additional repairs are necessary.
Applicable Vehicles: Certain 2019-2020MY Kona Electric (OS EV)
Part Information:
If high voltage (HV) battery replacement is necessary according to the Service Procedure, refer to TSB 20-EE-001H-2 (or latest revision) for replacement procedures, ordering instructions, and approval guidelines.
Warranty Information:
Model | Op. Code | Operation | Op. Time | Causal Part | Nature | Cause |
Kona Electric (OS EV) | 01D076RA | BMS & VCULDC UPDATE | 0.5 M/H | 37501-K4000QQH | I11 | ZZ3 |
01D076RB | IGPM, MCU, BMS & VCULDC UPDATE | 1.1 M/H | 37501-K4000QQH | I11 | ZZ3 | |
01D076RC | HV BATTERY REPLACEMENT | 3.4 M/H | 37501-K4000QQH | I11 | ZZ3 | |
01D076RD | HV BATTERY REPLACEMENT & BMS UPDATE | 3.7 M/H | 37501-K4000QQH | I11 | ZZ3 |
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: If a part is found in need of replacement while performing this Recall Campaign and the affected part is still under warranty, submit a separate warranty claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.
Service Procedure:
- Scan for DTCs in the BMS System using the GDS.
NOTICE
Ensure all Freeze Frame Data and Information Codes are collected if any DTCs are detected in the BMS System.
If DTCs are detected in the BMS System, collect all related Freeze Frame Data and all Information Codes for the DTC.
- For DTC P1AA600:
-
- Replace the high voltage battery according to procedures in TSB 20-EE-001H-2 (or latest revision).
-
- When repairs are completed and there are no DTCs, continue to Step 2.
- For other DTC, follow the related shop manual to repair the vehicle then continue to Step 2.
If no DTCs are detected in the BMS System:
Proceed to Step 2.
- If there are no DTCs in the BMS System, update the ECU software using the GDS for the following systems. Reference the GDS Information section for Event #.
NOTICE
Do not proceed with ECM updates before diagnosing and repairing all DTCs in the BMS System.
Note: Check Campaign 960 completion status on VIS. If Campaign 960 was completed, a software update for (c) and (d) is not required since these systems were previously updated during Campaign 960.
NOTICE
Perform all ECM updates in AUTO mode first. If AUTO mode is not successful then MANUAL mode can be used.
a) BMS (Battery Management System)
b) VCULDC (Vehicle Control Unit & Low DC-DC Converter)
c) IGPM (Integrated Gateway Power Module)
d) MCU (Motor Control Unit)
Refer to TSB 15-GI-001 for the general GDS Mobile ECU update procedures.
! WARNING
THE 12V BATTERY VOLTAGE CHECK IS CRITICAL FOR THIS MULTI-ECU UPDATE AS IT COULD DRAW DOWN THE 12V BATTERY WHILE THE IGNITION IS ON.
STOCK VEHICLES ARE PRONE TO LOW BATTTERY CONDITION. OPERATE A STOCK VEHICLE AT READY ON FOR 20 MINUTES PRIOR TO STARTING THE MULTI-ECU UPDATE.
THIS WILL ENSURE 12V BATTERY WILL BE CHARGED TO AN ADEQUATE LEVEL, PREVENTING POTENTIAL UPDATE FAILURE OR CONTROLLER DAMAGE.
! WARNING
If a low battery warning message appears on the GDS, operate the vehicle in Ready mode for at least 20 minutes to ensure the 12 V battery is adequately charged before performing any software updates.
- After successful completion of the applicable system updates, search all systems for DTCs.
If no DTC are found, the procedure is complete.
NOTICE
Refer to TSB 20-EE-001H-2 for high voltage (HV) battery approval guidelines.
DTC, Freeze Frame Data (FFD), current BMS data screens, and other information must be submitted according to the procedures in TSB 20-EE-001H-2 (or latest revision).
If DTCs are detected in the BMS System, collect all related Freeze Frame Data and all Information Codes for the DTC.
- For DTC P1AA600:
-
- Replace the high voltage battery according to procedures in TSB 20-EE-001H-2 (or latest revision).
-
- When repairs are completed and there are no DTCs, follow Step 2 to update the BMS software, if applicable.
- For other DTC, follow the related shop manual to repair the vehicle.
GDS Information:
NOTICE
All ECM updates should be performed in Auto Mode first. If the ECM update starts but then fails in Auto Mode, perform these updates in Manual Mode.
Event # | Description |
655*
656*
|
OS EV – IMPROVED MONITORING LOGIC APPLICATION(BMS)
OS EV – IMPROVED MONITORING LOGIC APPLICATION(BMS,ROM duplication) Note: 1) Select Event #655 first. 2) If an error message is displayed or the update is not successful, try Event #656. 3) Try an event after #655/656 if one is available. |
657* | OS EV – HIGH VOLTAGE BATTERY MONITORING LOGIC APPLICATION(VCULDC) |
590* | OS EV – HIGH VOLTAGE BATTERY MONITORING LOGIC APPLICATION(MCU) Note: Not required if Campaign 960 is completed. |
592* | OS EV – HIGH VOLTAGE BATTERY MONITORING LOGIC APPLICATION(IGPM) Note: Not required if Campaign 960 is completed. |
(*or later event if one is shown for each system)
ROM ID INFORMATION TABLE:
1) BMS (#655)
The BMS ROM ID can be found on the LH side of the high voltage battery underneath the vehicle. Cross-reference the ROM ID in the column labeled “OLD” in the table to find the applicable BMS P/No. and NEW ROM ID.
VEHICLE | SYSTEM | BMS P/NO | ROM ID | |
OLD | NEW | |||
OSEV | BMS | 375A0-K4050 | 5300 | 6100 |
5400 | ||||
5500 | ||||
5700 | ||||
5800 | ||||
5900 | ||||
6000 | ||||
6020 | ||||
6040 | ||||
6050 | ||||
6060 | ||||
6070 | ||||
6080 | ||||
6090 | ||||
OSEV | BMS | 375A0-K4000 | 5302 | 6102 |
5402 | ||||
5502 | ||||
5702 | ||||
5802 | ||||
5902 | ||||
6002 | ||||
6022 | ||||
6042 | ||||
6052 | ||||
6062 | ||||
6072 | ||||
6082 | ||||
6092 | ||||
OSEV | BMS | 375A0-K4450 | 5304 | 6104 |
5404 | ||||
5504 | ||||
5704 | ||||
5804 | ||||
5904 | ||||
6004 | ||||
6024 | ||||
6044 | ||||
6054 | ||||
6064 | ||||
6074 | ||||
6084 | ||||
6094 | ||||
OSEV | BMS | 375A0-K4400 | 5306 | 6106 |
5406 | ||||
5506 | ||||
5706 | ||||
5806 | ||||
5906 | ||||
6006 | ||||
6026 | ||||
6046 | ||||
6056 | ||||
6066 | ||||
6076 | ||||
6086 | ||||
6096 | ||||
OSEV | BMS | 375A0-K4051 | 6200 | 6600 |
6220 | ||||
6240 | ||||
6540 | ||||
6550 | ||||
6560 | ||||
6570 | ||||
6580 | ||||
6590 | ||||
OSEV | BMS | 375A0-K4001 | 6202 | 6602 |
6222 | ||||
6242 | ||||
6542 | ||||
6552 | ||||
6562 | ||||
6572 | ||||
6582 | ||||
6592 | ||||
OSEV | BMS | 375A0-K4451 | 6204 | 6604 |
6224 | ||||
6244 | ||||
6524 | ||||
6544 | ||||
6554 | ||||
6564 | ||||
6574 | ||||
6584 | ||||
6594 | ||||
OSEV | BMS | 375A0-K4401 | 6206 | 6606 |
6226 | ||||
6246 | ||||
6526 | ||||
6546 | ||||
6556 | ||||
6566 | ||||
6576 | ||||
6586 | ||||
6596 | ||||
OSEV | BMS | 375A0-K4052 | 6400 | 6800 |
6500 | ||||
6700 | ||||
6730 | ||||
6740 | ||||
6770 | ||||
6780 | ||||
6790 | ||||
OSEV | BMS | 375A0-K4002 | 6402 | 6802 |
6502 | ||||
6702 | ||||
6732 | ||||
6742 | ||||
6772 | ||||
6782 | ||||
6792 | ||||
OSEV | BMS | 375A0-K4452 | 6504 | 6804 |
6734 | ||||
6744 | ||||
6774 | ||||
6784 | ||||
6794 | ||||
OSEV | BMS | 375A0-K4402 | 6506 | 6806 |
6736 | ||||
6746 | ||||
6776 | ||||
6786 | ||||
6796 |
2) BMS (#656)
The BMS ROM ID can be found on the LH side of the high voltage battery underneath the vehicle. Cross-reference the ROM ID in the column labeled “OLD” in the table to find the applicable BMS P/No. and NEW ROM ID
VEHICLE | SYSTEM | BMS P/NO | ROM ID | |
OLD | NEW | |||
OSEV | BMS | 375A0-K4052 | 6400 | 6900 |
6500 | ||||
6700 | ||||
6730 | ||||
6740 | ||||
6770 | ||||
6780 | ||||
6790 | ||||
OSEV | BMS | 375A0-K4002 | 6402 | 6902 |
6502 | ||||
6702 | ||||
6732 | ||||
6742 | ||||
6772 | ||||
6782 | ||||
6792 | ||||
OSEV | BMS | 375A0-K4452 | 6504 | 6904 |
6734 | ||||
6744 | ||||
6774 | ||||
6784 | ||||
6794 | ||||
OSEV | BMS | 375A0-K4402 | 6506 | 6906 |
6736 | ||||
6746 | ||||
6776 | ||||
6786 | ||||
6796 |
2) VCULDC(#657)
VEHICLE | SYSTEM | VCULDC P/NO. | ROM ID | |
OLD | NEW | |||
OS EV | VCULDC | 36601-0E170 | EOSEJNM-NS0-D000
EOSEJNM-NS1-D000 EOSEJNM-NS2-D000 EOSEKNM-NS3-D000 EOSEKNM-NS4-D000 EOSEKNM-NS5-D000 EOSEKNM-NS6-D000 EOSEKNM-NS7-D000 |
EOSEKNM-NS8-D000 |
3) MCU (#590)
VEHICLE | SYSTEM | MCU P/NO. | ROM ID | |
OLD | NEW | |||
OS EV | MCU | 36601-0E170 | EOSEJDL-MS0-D000
EOSEJDL-MS1-D000 EOSEKNLMS1-D000 |
EOSEKNLMS2-D000 |
4) IGPM (#592)
VEHICLE | SYSTEM | IGPM P/NO. | ROM ID | |
OLD | NEW | |||
OS EV | IGPM | 91950-K4010
91950-K4020 91950-K4030 91950-K4040 91950-K4050 91950-K4060 91950-K4070 91950-K4080 91950-K4090 91950-K4100 91950-K4110 91950-K4120 91950-K4130 91950-K4140 91950-K4011 91950-K4021 91950-K4031 91950-K4041 91950-K4051 91950-K4061 91950-K4071 91950-K4081 91950-K4091 91950-K4101 91950-K4111 91950-K4121 91950-K4131 91950-K4141 |
K401
K402 K403 K404 K405 |
K406 |
K601
K602 |
K603 |
MANUAL MODE PASSWORD INFORMATION TABLE:
#655 (BMS)
MENU | P/W |
OS EV BMS 375A0-K4050 | 4051 |
OS EV BMS 375A0-K4000 | 4001 |
OS EV BMS 375A0-K4450 | 4451 |
OS EV BMS 375A0-K4400 | 4401 |
OS EV BMS 375A0-K4051 | 4052 |
OS EV BMS 375A0-K4001 | 4002 |
OS EV BMS 375A0-K4451 | 4452 |
OS EV BMS 375A0-K4401 | 4402 |
OS EV BMS 375A0-K4052 | 4053 |
OS EV BMS 375A0-K4002 | 4003 |
OS EV BMS 375A0-K4452 | 4453 |
OS EV BMS 375A0-K4402 | 4403 |
#656 (BMS)
MENU | P/W |
OS EV BMS 375A0-K4052 | 0405 |
OS EV BMS 375A0-K4002 | 0400 |
OS EV BMS 375A0-K4452 | 0445 |
OS EV BMS 375A0-K4402 | 0440 |
#657 (VCULDC)
MENU | P/W |
OS EV VCULDC36601-0E170 | 0170 |
#590 (MCU)
MENU | P/W |
OS EV MCU 36601-0E170 | 0170 |
#592 (IGPM)
MENU | P/W |
OS EV IGPM 91950-K4010~K140, K4011~K141(ROM ID : K401/2/3/4/5) | 3000 |
OS EV IGPM 91950-K4010~K140, K4011~K141(ROM ID : K601/2) | 3001 |
Q&A
Q1: What is the issue?
A1: The high-voltage battery system in the subject vehicles might contain certain electrical deficiencies, such as internal damage to certain cells of the lithium-ion battery and/or faulty battery management system (“BMS”) control software that could increase the risk of an electrical short circuit after fully charging the Li-ion battery. Hyundai is continuing to actively investigate this condition for identification of a specific root cause.
Q2: What are the affected vehicles?
A2: The subject vehicles include model year 2019-2020 Hyundai Kona electric vehicles (“EV”) built between August 28, 2018 and March 2, 2020 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. The affected population was determined based on suspect production lot information provided by the supplier and vehicle assembly records.
Q3: What is the safety concern?
A3: An electrical short in Li-ion battery could increase the risk of a fire.
Q4: Have there been any accidents or injuries?
A4: To date, Hyundai is not aware of any crashes or fires in the U.S. attributable to this condition. Hyundai is aware of at least nine fires in South Korea, two in Canada, and two in the European market.
Q5: What will be done during the recall service at the dealer?
A5: Customers are advised to park their vehicles outdoors and/or away from structures until their vehicle is remedied. Hyundai is planning to notify owners to bring their vehicles to the nearest Hyundai dealership for inspection and replacement of the Li-ion battery, if necessary. As an added level of protection, Hyundai is also planning on updating the BMS software to allow for detection of abnormalities in the high-voltage battery system while parked. This current TSB addresses the software update and inspection, including the repair process for those vehicles that have the DTC P1AA600 found during inspection. The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in mid-December 2020.
SEOCONTENT-START
Recall 196 Dealer Best Practice
Date: February 05, 2021
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 196: Kona EV Battery System – Remedy Now Available (TSB# 21-01-006H supersedes TSB #20-01-042H-1) v4
Updates To This Document
Date
• Update – Revised TSB with updates to the Service Procedure, add HV battery replacement, and update the Warranty section with additional OP codes.
2/05/21
***IMPORTANT Dealer Stock and Retail Vehicles***
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a safety recall in the United States to address a condition with the high-voltage battery system in certain model year 2019-2020 Hyundai Kona Electric vehicles produced for sale in the U.S. market.
The affected vehicles include:
• Certain 2019-2020MY Kona Electric (OS EV)
Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.
IMPORTANT NOTE: Service Campaign 960 has been terminated in accordance with Recall 196 having the most updated software for the affected vehicles.
Description
The battery system in certain 2019-2020MY Kona Electric vehicles may be faulty and/or contain software that may need to be updated. These conditions may increase the risk of an electrical short circuit. Follow the procedure to update the specified ECU modules. An inspection is required after the software updates are completed to determine if additional repairs are necessary.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
• Important: If there are affected vehicles in Dealer’s stock inventory, vehicles must be held at the dealership and not sold until this recall repair has been completed. Dealer will forfeit incentives if vehicles with an open recall are sold to customers.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
• Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work:
o Hyundai Master Technician with Hybrid Vehicle Training – Classroom (#SVCHHHYBVEHTRN218_800) and Electric Vehicle Battery R&I Training – Web ($SVCHEVHVBRWIW19_811) courses completed
• Eco-friendly vehicle owners should be provided an equivalent eco-friendly SRC, or alternative transportation, as needed.
• Please ensure to park these vehicles outdoors and/or away from structures until the vehicle is remedied.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
• When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Vehicle Information Screen (VIS)” screen via WEBDCS to identify open Campaigns.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
• WARNING:
o The 12V battery voltage check is critical for this Multi-ECU update as it could draw down the 12V battery while the ignition is on.
o Stock vehicles are prone to low battery condition. Operate a stock vehicle at ready on for 20 minutes prior to starting the Multi-ECU update.
o This will ensure 12V battery will be charged to an adequate level, preventing potential update failure or controller damage.
o If DTCs are detected in the BMS system, follow 196’s TSB for proper instructions related to repairing the vehicle or potential high voltage battery replacement.
o Do not proceed with ECM updates before diagnosing and repairing all DTCs in the BMS System.
o Check VIS to determine if Campaign 960 has already been completed. If an attempt is made to update the IGPM and MCU on a vehicle that had Campaign 960 completed previously, the GDS will show that these two systems already have the latest software installed.
• All ECM updates should be performed in Auto Mode first. If the ECM update starts but then fails in Auto Mode, perform these updates in Manual Mode. After successful completion of the applicable system updates, search all systems for DTC codes:
o If no DTCs are found, the procedure is complete.
o If DTCs are detected in the BMS system, follow 196’s TSB for proper instructions related to repairing the vehicle or potential high voltage battery replacement.
Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
• Please review the TSB for parts information if a battery replacement is needed and for GDS information.
• If high voltage (HV) battery replacement is necessary according to the Service Procedure, refer to TSB# 20-EE-001H-2 (or latest revision) for replacement procedures, ordering instructions, and approval guidelines.
Warranty Information
• In the case that the DTC P1AA600 appears prior to or after the dealer performs the applicable software updates or if the customer comes back to the dealer with DTC P1AA600, dealer will need to replace the high voltage battery and update the BMS software, if applicable. Dealer may submit a second campaign claim for battery replacement under Recall 196.
Customer Notification
This recall has been posted with NHTSA. Owners have been mailed notification letters beginning in mid-December 2020.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
HyundaiPartsHotline@MobisUSA.com
18005454515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
PA@hmausa.com
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
Support@xtime.com
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support
Support@autoloop.com
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support
Contact Information
Description
Hyundai Customer Care Center (Recall / Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
Appendix
Updates To This Document
Date
• Update – Remedy Now Available (TSB #20-01-042H) and termination of Service Campaign 960 with the launch of Recall 196
10/30/20
• Initial Communications to Dealers – Remedy Not Yet Available
10/14/20
********************************************************************************************************
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to address a condition with the high-voltage battery system in certain model year 2019 – 2020 Hyundai Kona Electric vehicles produced by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
What is the problem?
The high-voltage battery system in the subject vehicles may have been produced with internal damage to certain cells of the lithium-ion battery that could increase the risk of an electrical short circuit. An electrical short in Li-ion battery could increase the risk of a fire. Hyundai is continuing to actively investigate this condition for identification of a specific root cause.
What will Hyundai do?
Your Hyundai dealer will inspect and replace the Li-ion battery, if necessary. As an added level of protection, Hyundai is also planning on updating the BMS software to allow for detection of abnormalities in the high-voltage battery system while parked. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
Owners should park their vehicles outside and/or away from structures until the recall repair is completed. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. The actual time required to perform the repair will take less than one hour, however your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
IfIf you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
2019 – 2020 Kona EV
High Voltage Battery System
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
NHTSA Recall Number: 20V-630
Hyundai Recall Number: 196
This is an important Safety Recall.
• Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
• This repair will be performed at NO CHARGE to you.
• To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign196
SEOCONTENT-END
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
HYUNDAI | KONA ELECTRIC | 2019-2020 |
10 Associated Documents
Remedy Instructions and TSB
RCRIT-20V630-6812.pdf 181.82KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V630-6331.pdf 335.821KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V630-8845.PDF 211.143KB
Remedy Instructions and TSB
RCRIT-20V630-8491.pdf 389.72KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V630-9565.PDF 211.242KB
Recall 573 Report – Amendment 1
RCLRPT-20V630-1434.PDF 214.44KB
Recall Acknowledgement
RCAK-20V630-6127.pdf 244.646KB
Defect Notice 573 Report
RCLRPT-20V630-7305.PDF 214.468KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V630-4522.PDF 211.329KB
Manufacturer Notices(to Dealers,etc) – Kona EV Battery System
RCMN-20V630-0691.pdf 314.655KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V630&docType=RCL
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features.
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV charger charges up to 7 times faster than a 110V outlet, delivering 30 mi/hr. It features a J1772 connector for all non-Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle, requiring a 40A or 50A circuit. For Tesla EVs, this will require an adapter.
- Up to 9x Faster Charging Speed: The Emporia electric vehicle charger provides up to 46 miles/hour charging speed via hardwired connection (48 amp - up to 9x faster than a standard wall outlet) or up to 38 miles/hour via the NEMA connection (40 amp).
- Safety, Certification, and Peace of Mind: UL listed and ENERGY STAR certified, meeting stringent standards (NEC 625, SAE J1772, UL 817, UL 991, UL 2231, UL 2251, and UL 2594).
- Versatile Installation Options: Preconfigured for NEMA Type 14-50P compliant with 2017 NEC Section 625.17 for up to 40A or convert to Hardwired for up to 48A. Professional installation recommended for optimal safety and performance.
- Get the Benefits of Smart Charging: Connect via 2.4 GHz WiFi to access real-time energy data and manage charging from your mobile device. Schedule charging sessions to optimize utility rates and performance.
- Universal Compatibility: Equipped with a secure SAE J1772 connector, compatible with all EVs in North America, including Tesla, Chevrolet Bolt, VW ID 4, Nissan Leaf, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Audi, and Jeep Wrangler 4xe.
- 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 amp ev charger by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
- SAFE, USA CERTIFIED: EVIQO electric car charger level 2 is UL compliant, Energy Star, ETL and FCC certified EV charging station with 3 years Manufacturer Warranty. EVIQO level 2 home ev charger is weatherproof. This EV car charger level 2 is suitable for use as an indoor/ outdoor EV charger. EVIQO EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
- COMPATIBLE WITH ALL EVs: EVIPOWER electric car home charging stations are equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevrolet Bolt, VW ID 4, Nissan Leaf, Polestar 2, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Mercedes EQS, Audi, Rav4, Jeep Wrangler 4xe level 2 charger (Tesla requires an adapter).
- FIRST-IN-CLASS: EVIQO electric vehicle charging stations offer the MARKET'S LONGEST 37" input cable with a NEMA 14-50 plug along with a 25' EXTRA LONG output cable.
- Fast charging Speed: Experience quick and efficient EV charging with the Stylish 16A Level 2 portable EV charger, Charge your car 4x faster than traditional 8A Level 1 chargers, providing a rapid charging solution for your electric vehicle
- Universal Compatibility: Suitable for all EV cars and plug-in hybrids, it's compact, durable, and perfect for home use. Enjoy the convenience of a 23ft cable, ideal for most driveways or garages, The EV charger is perfect for multi-vehicle owners or buildings with EV charging docks. Enjoy the flexibility of charging different electric vehicles with one reliable charger.
- Excellent Protection:With an intelligent chip, the Level 2 EV charger offers comprehensive protection including lightning, leakage, grounding, over voltage, under voltage, over charge, over current, and overheat protection. CE certification, IP66 control box and EV connector ensure safe and secure charging.
- Portable & Convenient:Effortlessly carry and store the EV charger with the included portable bag. Simply plug into a NEMA 6-20 outlet, the NEMA 5-15 Outlet is included , and the compact size, along with the 23 ft extra-long charging cable, ensures compatibility with most driveways or garages
- EVDANCE 12 Months Warranty: EVDANCE covers a period of 12 months from the date of purchase. During this time, if you encounter any issues with your charger that are due to manufacturing defects or workmanship, Our dedicated team will assist you in resolving the matter promptly.
- NOTE: It is necessary to use a J1772 to Tesla adapter in order to use Tesla vehicles.
- 8X FAST CHARGING: This fast charging car charger operates at Level 2 capacity, delivering an impressive 40Amp/240V, providing a formidable 9.6 KW charging capability. Experience unparalleled speed as it charges your electric vehicle up to 8 times quicker (at an impressive rate of 29~36 miles per hour) compared to a standard Level 1 charger.
- CHARGE ANY VEHICLE: This electric vehicle charger is universally compatible with all non-Tesla EVs and hybrids that utilize the standard J1772 plug connector, encompassing models.
- SMART CHARGING: Adjust the current limit (10A/16A/20A/24A/32A/40A) to match your home's circuit and with delay start, you can stagger the peak period of use to save electricity and reduce load
- Real-Time Charge Monitoring: Stay in the know with LED indicators and a vivid 1.77 nch TFT screen that provides instant updates on voltage, current, and power load, keeping you informed about the charging progress.
- High Charging Speed: The Seguma 32amp Level 2 EV charger equipped with NEMA 14-50 plug, provides faster charging (approx. 6 times faster) compared to standard Level 1 EV chargers, allowing you to charge your electric vehicle more quickly.
- Adjustable Charging Current from 32A to 10A: This ev charger level 2 comes with adjustable amperage range of 10A/16A/20A/24A/32Amp. Simply touch the "A" button to select the proper charging speed according to your specific needs.
- Intelligent 1.77" TFT Display: The smart large size TFT screen on the NEMA 14-50 level 2 EV charger provides clear and real-time updates on the key charging information including charging current/voltage/power kWh, charging time and work status, etc.
- Clear LED Indicators: The humanized designed LED indicator on the electric vehicle charger control box can show the real-time charging status of your EV, promptly alerting you to any concerns.
- Intelligent Charging Features: Feature with built-in advanced chipset, Seguma ev charging station provides extensive protection against leakage, grounding issues, over and under voltage, overcharging, excessive current, and overheating. Additionally, the IP66 home ev charger level 2 automatically shuts off once your vehicle is fully charged, enhancing car safety.
- FAST CHARGING – Utilizing the standard J1772 charging protocol, this charging cable is compatible with all electric cars and plug-in hybrids. The Level 1 portable electric vehicle charger has a 21ft cable that’s long enough for most driveways or garages
- LEVEL 1 CHARGING – The EV Charger with NEMA 5-15 Plug by Lectron can be used as a Level 1 charger. Connect the charger to a standard outlet in your house and you can charge your vehicle with level 1 charging but connect the charger to a voltage transformer or a special outlet that produces 110V and you will be able to access level 1 charging
- HIGH QUALITY – The charging station is rugged and robust, equipped with overvoltage, overheat and overcurrent protection. The indicating light on the charging station helps to show the various stages of charging and to warn of possible errors
- TECHNICAL SPECS – Input Power: 110V AC, Frequency: 60Hz, Maximum Current: 16A, Cable Length: 21ft (6.4m), Plug:NEMA 5-15, Weight: 3.3kg (7.3lbs), Operating Temp: -30C (-22F) to 50C (+122F)
- LED INDICATOR - The LED indicator lights on the charging cable show you where your car is across three different charging levels. It also alerts you if a fault is discovered
- Grizzl-E Avalanche Edition NEMA 14-50 Plug with 24 Feet Premium Cable is a simple, powerful, heavy-duty and portable Electric Vehicle Charging Station which is suitable for any weather. Compatible with all EVs and PHEVs sold in North America.
- UL Full Tested and Certified. Eligible for the Federal Rebate Program. IP67 (Water resistant), Fire resistant. Over Current, Over Voltage , Under Voltage, Missing Diode, Ground Fault, and Over Temperature Protections. Self-Monitoring and Recovery, Power Outage Recovery. Built in GFCI.
- Fast charging and adjustable amperage: 40A, 32A, 24A, 16A. Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 28-30 miles per hour at 40A, 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A.
- Easy to install and use. Save hundreds of dollars on installation just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
- 【𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐔𝐒-𝐛𝐚𝐬𝐞𝐝 𝐁𝐫𝐚𝐧𝐝】𝐓𝐞𝐫𝐚, 𝐂𝐨𝐧𝐜𝐞𝐢𝐯𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐄𝐚𝐫𝐥𝐲 𝟐𝟎𝟎𝟎𝐬, 𝐂𝐮𝐥𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐢𝐧 𝐂𝐀, 𝐚𝐧 𝐄𝐬𝐭𝐞𝐞𝐦𝐞𝐝 𝐔𝐒 𝐁𝐫𝐚𝐧𝐝 𝐰𝐢𝐭𝐡 𝐎𝐯𝐞𝐫 𝟐𝟎-𝐲𝐞𝐚𝐫 𝐋𝐞𝐠𝐚𝐜𝐲. 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐨𝐟 𝐌𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐒𝐭𝐚𝐭𝐞 𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭𝐬 𝐟𝐨𝐫 𝐄𝐕 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠 𝐒𝐭𝐚𝐭𝐢𝐨𝐧𝐬. The EV charger supports 24/7 lifetime technique support.
- Supports Level 1 & Level 2: The home electric car charger for J1772 features a NEMA 5-15P to 14-50R power cord for seamless home electrical conversion, compatible with Level 1 and Level 2 EVs. Paired with a 23ft cable, you can effortlessly utilize your EV charger with standard household sockets. Moreover, the provided J-hook can help you organize wires and prevent them from becoming tangled or messy.
- 2 Ways to Delay Charging: The Tera electric car charger for J1772 supports scheduling of charging through both the touchscreen interface and the vehicle's onboard system. The level-1 & level-2 EVSE can accept reservations with a maximum delay of 12 hours via touchscreen, allowing you to schedule charging during off-peak hours to save costs.
- Adjustable Current: The Tera portable EV charger for J1772 provides adjustable ampere settings: 16A , 13A , 10A , and 8A. Rates are as follows: 10-12 miles per hour at 16Amp, 8-10 miles per hour at 13Amp, 6-7 miles per hour at 10Amp, and 5-6 miles per hour at 8Amp. You can use a standard household outlet for Level 1 charging or upgrade to Level 2 charging for faster charging as needed.
- Smart LED Screen Display: On the smart LED screen of the J1772 EV charger, prominently display amperage, speed, input voltage, delay time, and charging practices for user convenience. Package Included: Level 1 + Level 2 Portable EV Charger*1, Storage Bag*1, Hook*1, NEMA 5-15P to 14-50R Adapter Cord*1, User Manual*1.
- ❤ [Question & Answer: Why can't find the device on app? or Can't find the device after changing phones]: Solutions: 1. Confirm your phone to connect with the 2.4Ghz wifi, not connect the wifi whose name has 5G suffix; 2. Turn on the wifi and bluetooth of the phone; 3. Wifi reset: Pull out the charging gun, simultaneously long press the Ⓐ button and time button on the product screen until it shows "WIFI Reset". 4. Re-start and add your device.
- ❤ [Working Voltage 200-260V, ONLY Fits for Nema 14-50 Plug-in Outlet]: Fits for: 200V-260V, suggest 220V or 240V(32A). Kindly Note: The adapter is needed if your home outlet is not Nema 14-50 plug-in socket. If the input voltage is under 200V, the safe current(Amperage) may be adjusted below 32A automatically because part of the electric cars such as Tesla will be adapted to the appropriate current according to the voltage change, you can reset by your ev charger directly.
- ❤ [Operating Regulations]: Plug-in Socket: Only works with Nema 14-50 plug-in socket; [Doesn't charge or shows "No Plug error"]: Pull out the charging gun, long press "Ⓐ Button" until the screen shows "Plug-and-Play", then re-start and it will work well.
- ❤ [6X Faster with ETL, FCC and CE Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594 & Compatible with all EVs and PHEVs Sold in North America]: Say goodbye to slow level 1 ev charger and enjoy 6X faster charging. Designed with J1772 TYPE 1 standard connector, compatible with Tesla (Adaptor Needed), Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
- ❤ [Up to 7.68kWh High Speed Charging & Adjustable Amperage from 16A to 32A]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker.
Last update on 2024-07-26 / Affiliate links / Images from Amazon Product Advertising API
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