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October 13, 2020 NHTSA CAMPAIGN NUMBER: 20V630000
Lithium-Ion Battery May Short Circuit
An electrical short in the Li-ion battery increases the risk of a fire.
NHTSA Campaign Number: 20V630
Manufacturer Hyundai Motor America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 6,707
Summary
Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Kona Electric vehicles. The lithium-ion (Li-ion) battery may short-circuit after it is fully charged.
Remedy
Hyundai will notify owners, and dealers will update the Battery Management System (BMS) software and inspect the Li-ion battery, replacing it if necessary, free of charge. Owners are advised to park their vehicles outside and away from structures until the repair is complete. The recall began November 13, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 196.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Technical Service Bulletin | GROUP
RECALL |
NUMBER
21-01-006H |
DATE
FEBRUARY, 2021 |
MODEL(S)
Kona Electric (OS EV) |
|
SUBJECT:
HIGH VOLTAGE BATTERY SOFTWARE UPDATE, INSPECTION AND REPLACEMENT DTC P1AA600 (RECALL CAMPAIGN 196) |
This TSB supersedes TSB# 20-01-042H to revise the Service Procedure, add HV battery replacement and update the Warranty section with additional OP codes.
IMPORTANT
Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Vehicle Information Screen (VIS)” screen via WEBDCS to identify open Campaigns.
Description: The battery system in certain 2019-2020MY Kona Electric vehicles may be faulty and/or contain software that may need to be updated. These conditions may increase the risk of an electrical short circuit. Follow the procedure to update the specified ECU modules. An inspection is required after the software updates are completed to determine if additional repairs are necessary.
Applicable Vehicles: Certain 2019-2020MY Kona Electric (OS EV)
Part Information:
If high voltage (HV) battery replacement is necessary according to the Service Procedure, refer to TSB 20-EE-001H-2 (or latest revision) for replacement procedures, ordering instructions, and approval guidelines.
Warranty Information:
Model | Op. Code | Operation | Op. Time | Causal Part | Nature | Cause |
Kona Electric (OS EV) | 01D076RA | BMS & VCULDC UPDATE | 0.5 M/H | 37501-K4000QQH | I11 | ZZ3 |
01D076RB | IGPM, MCU, BMS & VCULDC UPDATE | 1.1 M/H | 37501-K4000QQH | I11 | ZZ3 | |
01D076RC | HV BATTERY REPLACEMENT | 3.4 M/H | 37501-K4000QQH | I11 | ZZ3 | |
01D076RD | HV BATTERY REPLACEMENT & BMS UPDATE | 3.7 M/H | 37501-K4000QQH | I11 | ZZ3 |
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: If a part is found in need of replacement while performing this Recall Campaign and the affected part is still under warranty, submit a separate warranty claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.
Service Procedure:
- Scan for DTCs in the BMS System using the GDS.
NOTICE
Ensure all Freeze Frame Data and Information Codes are collected if any DTCs are detected in the BMS System.
If DTCs are detected in the BMS System, collect all related Freeze Frame Data and all Information Codes for the DTC.
- For DTC P1AA600:
-
- Replace the high voltage battery according to procedures in TSB 20-EE-001H-2 (or latest revision).
-
- When repairs are completed and there are no DTCs, continue to Step 2.
- For other DTC, follow the related shop manual to repair the vehicle then continue to Step 2.
If no DTCs are detected in the BMS System:
Proceed to Step 2.
- If there are no DTCs in the BMS System, update the ECU software using the GDS for the following systems. Reference the GDS Information section for Event #.
NOTICE
Do not proceed with ECM updates before diagnosing and repairing all DTCs in the BMS System.
Note: Check Campaign 960 completion status on VIS. If Campaign 960 was completed, a software update for (c) and (d) is not required since these systems were previously updated during Campaign 960.
NOTICE
Perform all ECM updates in AUTO mode first. If AUTO mode is not successful then MANUAL mode can be used.
a) BMS (Battery Management System)
b) VCULDC (Vehicle Control Unit & Low DC-DC Converter)
c) IGPM (Integrated Gateway Power Module)
d) MCU (Motor Control Unit)
Refer to TSB 15-GI-001 for the general GDS Mobile ECU update procedures.
! WARNING
THE 12V BATTERY VOLTAGE CHECK IS CRITICAL FOR THIS MULTI-ECU UPDATE AS IT COULD DRAW DOWN THE 12V BATTERY WHILE THE IGNITION IS ON.
STOCK VEHICLES ARE PRONE TO LOW BATTTERY CONDITION. OPERATE A STOCK VEHICLE AT READY ON FOR 20 MINUTES PRIOR TO STARTING THE MULTI-ECU UPDATE.
THIS WILL ENSURE 12V BATTERY WILL BE CHARGED TO AN ADEQUATE LEVEL, PREVENTING POTENTIAL UPDATE FAILURE OR CONTROLLER DAMAGE.
! WARNING
If a low battery warning message appears on the GDS, operate the vehicle in Ready mode for at least 20 minutes to ensure the 12 V battery is adequately charged before performing any software updates.
- After successful completion of the applicable system updates, search all systems for DTCs.
If no DTC are found, the procedure is complete.
NOTICE
Refer to TSB 20-EE-001H-2 for high voltage (HV) battery approval guidelines.
DTC, Freeze Frame Data (FFD), current BMS data screens, and other information must be submitted according to the procedures in TSB 20-EE-001H-2 (or latest revision).
If DTCs are detected in the BMS System, collect all related Freeze Frame Data and all Information Codes for the DTC.
- For DTC P1AA600:
-
- Replace the high voltage battery according to procedures in TSB 20-EE-001H-2 (or latest revision).
-
- When repairs are completed and there are no DTCs, follow Step 2 to update the BMS software, if applicable.
- For other DTC, follow the related shop manual to repair the vehicle.
GDS Information:
NOTICE
All ECM updates should be performed in Auto Mode first. If the ECM update starts but then fails in Auto Mode, perform these updates in Manual Mode.
Event # | Description |
655*
656*
|
OS EV – IMPROVED MONITORING LOGIC APPLICATION(BMS)
OS EV – IMPROVED MONITORING LOGIC APPLICATION(BMS,ROM duplication) Note: 1) Select Event #655 first. 2) If an error message is displayed or the update is not successful, try Event #656. 3) Try an event after #655/656 if one is available. |
657* | OS EV – HIGH VOLTAGE BATTERY MONITORING LOGIC APPLICATION(VCULDC) |
590* | OS EV – HIGH VOLTAGE BATTERY MONITORING LOGIC APPLICATION(MCU) Note: Not required if Campaign 960 is completed. |
592* | OS EV – HIGH VOLTAGE BATTERY MONITORING LOGIC APPLICATION(IGPM) Note: Not required if Campaign 960 is completed. |
(*or later event if one is shown for each system)
ROM ID INFORMATION TABLE:
1) BMS (#655)
The BMS ROM ID can be found on the LH side of the high voltage battery underneath the vehicle. Cross-reference the ROM ID in the column labeled “OLD” in the table to find the applicable BMS P/No. and NEW ROM ID.
VEHICLE | SYSTEM | BMS P/NO | ROM ID | |
OLD | NEW | |||
OSEV | BMS | 375A0-K4050 | 5300 | 6100 |
5400 | ||||
5500 | ||||
5700 | ||||
5800 | ||||
5900 | ||||
6000 | ||||
6020 | ||||
6040 | ||||
6050 | ||||
6060 | ||||
6070 | ||||
6080 | ||||
6090 | ||||
OSEV | BMS | 375A0-K4000 | 5302 | 6102 |
5402 | ||||
5502 | ||||
5702 | ||||
5802 | ||||
5902 | ||||
6002 | ||||
6022 | ||||
6042 | ||||
6052 | ||||
6062 | ||||
6072 | ||||
6082 | ||||
6092 | ||||
OSEV | BMS | 375A0-K4450 | 5304 | 6104 |
5404 | ||||
5504 | ||||
5704 | ||||
5804 | ||||
5904 | ||||
6004 | ||||
6024 | ||||
6044 | ||||
6054 | ||||
6064 | ||||
6074 | ||||
6084 | ||||
6094 | ||||
OSEV | BMS | 375A0-K4400 | 5306 | 6106 |
5406 | ||||
5506 | ||||
5706 | ||||
5806 | ||||
5906 | ||||
6006 | ||||
6026 | ||||
6046 | ||||
6056 | ||||
6066 | ||||
6076 | ||||
6086 | ||||
6096 | ||||
OSEV | BMS | 375A0-K4051 | 6200 | 6600 |
6220 | ||||
6240 | ||||
6540 | ||||
6550 | ||||
6560 | ||||
6570 | ||||
6580 | ||||
6590 | ||||
OSEV | BMS | 375A0-K4001 | 6202 | 6602 |
6222 | ||||
6242 | ||||
6542 | ||||
6552 | ||||
6562 | ||||
6572 | ||||
6582 | ||||
6592 | ||||
OSEV | BMS | 375A0-K4451 | 6204 | 6604 |
6224 | ||||
6244 | ||||
6524 | ||||
6544 | ||||
6554 | ||||
6564 | ||||
6574 | ||||
6584 | ||||
6594 | ||||
OSEV | BMS | 375A0-K4401 | 6206 | 6606 |
6226 | ||||
6246 | ||||
6526 | ||||
6546 | ||||
6556 | ||||
6566 | ||||
6576 | ||||
6586 | ||||
6596 | ||||
OSEV | BMS | 375A0-K4052 | 6400 | 6800 |
6500 | ||||
6700 | ||||
6730 | ||||
6740 | ||||
6770 | ||||
6780 | ||||
6790 | ||||
OSEV | BMS | 375A0-K4002 | 6402 | 6802 |
6502 | ||||
6702 | ||||
6732 | ||||
6742 | ||||
6772 | ||||
6782 | ||||
6792 | ||||
OSEV | BMS | 375A0-K4452 | 6504 | 6804 |
6734 | ||||
6744 | ||||
6774 | ||||
6784 | ||||
6794 | ||||
OSEV | BMS | 375A0-K4402 | 6506 | 6806 |
6736 | ||||
6746 | ||||
6776 | ||||
6786 | ||||
6796 |
2) BMS (#656)
The BMS ROM ID can be found on the LH side of the high voltage battery underneath the vehicle. Cross-reference the ROM ID in the column labeled “OLD” in the table to find the applicable BMS P/No. and NEW ROM ID
VEHICLE | SYSTEM | BMS P/NO | ROM ID | |
OLD | NEW | |||
OSEV | BMS | 375A0-K4052 | 6400 | 6900 |
6500 | ||||
6700 | ||||
6730 | ||||
6740 | ||||
6770 | ||||
6780 | ||||
6790 | ||||
OSEV | BMS | 375A0-K4002 | 6402 | 6902 |
6502 | ||||
6702 | ||||
6732 | ||||
6742 | ||||
6772 | ||||
6782 | ||||
6792 | ||||
OSEV | BMS | 375A0-K4452 | 6504 | 6904 |
6734 | ||||
6744 | ||||
6774 | ||||
6784 | ||||
6794 | ||||
OSEV | BMS | 375A0-K4402 | 6506 | 6906 |
6736 | ||||
6746 | ||||
6776 | ||||
6786 | ||||
6796 |
2) VCULDC(#657)
VEHICLE | SYSTEM | VCULDC P/NO. | ROM ID | |
OLD | NEW | |||
OS EV | VCULDC | 36601-0E170 | EOSEJNM-NS0-D000
EOSEJNM-NS1-D000 EOSEJNM-NS2-D000 EOSEKNM-NS3-D000 EOSEKNM-NS4-D000 EOSEKNM-NS5-D000 EOSEKNM-NS6-D000 EOSEKNM-NS7-D000 |
EOSEKNM-NS8-D000 |
3) MCU (#590)
VEHICLE | SYSTEM | MCU P/NO. | ROM ID | |
OLD | NEW | |||
OS EV | MCU | 36601-0E170 | EOSEJDL-MS0-D000
EOSEJDL-MS1-D000 EOSEKNLMS1-D000 |
EOSEKNLMS2-D000 |
4) IGPM (#592)
VEHICLE | SYSTEM | IGPM P/NO. | ROM ID | |
OLD | NEW | |||
OS EV | IGPM | 91950-K4010
91950-K4020 91950-K4030 91950-K4040 91950-K4050 91950-K4060 91950-K4070 91950-K4080 91950-K4090 91950-K4100 91950-K4110 91950-K4120 91950-K4130 91950-K4140 91950-K4011 91950-K4021 91950-K4031 91950-K4041 91950-K4051 91950-K4061 91950-K4071 91950-K4081 91950-K4091 91950-K4101 91950-K4111 91950-K4121 91950-K4131 91950-K4141 |
K401
K402 K403 K404 K405 |
K406 |
K601
K602 |
K603 |
MANUAL MODE PASSWORD INFORMATION TABLE:
#655 (BMS)
MENU | P/W |
OS EV BMS 375A0-K4050 | 4051 |
OS EV BMS 375A0-K4000 | 4001 |
OS EV BMS 375A0-K4450 | 4451 |
OS EV BMS 375A0-K4400 | 4401 |
OS EV BMS 375A0-K4051 | 4052 |
OS EV BMS 375A0-K4001 | 4002 |
OS EV BMS 375A0-K4451 | 4452 |
OS EV BMS 375A0-K4401 | 4402 |
OS EV BMS 375A0-K4052 | 4053 |
OS EV BMS 375A0-K4002 | 4003 |
OS EV BMS 375A0-K4452 | 4453 |
OS EV BMS 375A0-K4402 | 4403 |
#656 (BMS)
MENU | P/W |
OS EV BMS 375A0-K4052 | 0405 |
OS EV BMS 375A0-K4002 | 0400 |
OS EV BMS 375A0-K4452 | 0445 |
OS EV BMS 375A0-K4402 | 0440 |
#657 (VCULDC)
MENU | P/W |
OS EV VCULDC36601-0E170 | 0170 |
#590 (MCU)
MENU | P/W |
OS EV MCU 36601-0E170 | 0170 |
#592 (IGPM)
MENU | P/W |
OS EV IGPM 91950-K4010~K140, K4011~K141(ROM ID : K401/2/3/4/5) | 3000 |
OS EV IGPM 91950-K4010~K140, K4011~K141(ROM ID : K601/2) | 3001 |
Q&A
Q1: What is the issue?
A1: The high-voltage battery system in the subject vehicles might contain certain electrical deficiencies, such as internal damage to certain cells of the lithium-ion battery and/or faulty battery management system (“BMS”) control software that could increase the risk of an electrical short circuit after fully charging the Li-ion battery. Hyundai is continuing to actively investigate this condition for identification of a specific root cause.
Q2: What are the affected vehicles?
A2: The subject vehicles include model year 2019-2020 Hyundai Kona electric vehicles (“EV”) built between August 28, 2018 and March 2, 2020 by Hyundai Motor Company (“HMC”) for sale in the U.S. market. The affected population was determined based on suspect production lot information provided by the supplier and vehicle assembly records.
Q3: What is the safety concern?
A3: An electrical short in Li-ion battery could increase the risk of a fire.
Q4: Have there been any accidents or injuries?
A4: To date, Hyundai is not aware of any crashes or fires in the U.S. attributable to this condition. Hyundai is aware of at least nine fires in South Korea, two in Canada, and two in the European market.
Q5: What will be done during the recall service at the dealer?
A5: Customers are advised to park their vehicles outdoors and/or away from structures until their vehicle is remedied. Hyundai is planning to notify owners to bring their vehicles to the nearest Hyundai dealership for inspection and replacement of the Li-ion battery, if necessary. As an added level of protection, Hyundai is also planning on updating the BMS software to allow for detection of abnormalities in the high-voltage battery system while parked. This current TSB addresses the software update and inspection, including the repair process for those vehicles that have the DTC P1AA600 found during inspection. The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in mid-December 2020.
SEOCONTENT-START
Recall 196 Dealer Best Practice
Date: February 05, 2021
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 196: Kona EV Battery System – Remedy Now Available (TSB# 21-01-006H supersedes TSB #20-01-042H-1) v4
Updates To This Document
Date
• Update – Revised TSB with updates to the Service Procedure, add HV battery replacement, and update the Warranty section with additional OP codes.
2/05/21
***IMPORTANT Dealer Stock and Retail Vehicles***
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a safety recall in the United States to address a condition with the high-voltage battery system in certain model year 2019-2020 Hyundai Kona Electric vehicles produced for sale in the U.S. market.
The affected vehicles include:
• Certain 2019-2020MY Kona Electric (OS EV)
Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.
IMPORTANT NOTE: Service Campaign 960 has been terminated in accordance with Recall 196 having the most updated software for the affected vehicles.
Description
The battery system in certain 2019-2020MY Kona Electric vehicles may be faulty and/or contain software that may need to be updated. These conditions may increase the risk of an electrical short circuit. Follow the procedure to update the specified ECU modules. An inspection is required after the software updates are completed to determine if additional repairs are necessary.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
• Important: If there are affected vehicles in Dealer’s stock inventory, vehicles must be held at the dealership and not sold until this recall repair has been completed. Dealer will forfeit incentives if vehicles with an open recall are sold to customers.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
• Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work:
o Hyundai Master Technician with Hybrid Vehicle Training – Classroom (#SVCHHHYBVEHTRN218_800) and Electric Vehicle Battery R&I Training – Web ($SVCHEVHVBRWIW19_811) courses completed
• Eco-friendly vehicle owners should be provided an equivalent eco-friendly SRC, or alternative transportation, as needed.
• Please ensure to park these vehicles outdoors and/or away from structures until the vehicle is remedied.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
• When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Vehicle Information Screen (VIS)” screen via WEBDCS to identify open Campaigns.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
• WARNING:
o The 12V battery voltage check is critical for this Multi-ECU update as it could draw down the 12V battery while the ignition is on.
o Stock vehicles are prone to low battery condition. Operate a stock vehicle at ready on for 20 minutes prior to starting the Multi-ECU update.
o This will ensure 12V battery will be charged to an adequate level, preventing potential update failure or controller damage.
o If DTCs are detected in the BMS system, follow 196’s TSB for proper instructions related to repairing the vehicle or potential high voltage battery replacement.
o Do not proceed with ECM updates before diagnosing and repairing all DTCs in the BMS System.
o Check VIS to determine if Campaign 960 has already been completed. If an attempt is made to update the IGPM and MCU on a vehicle that had Campaign 960 completed previously, the GDS will show that these two systems already have the latest software installed.
• All ECM updates should be performed in Auto Mode first. If the ECM update starts but then fails in Auto Mode, perform these updates in Manual Mode. After successful completion of the applicable system updates, search all systems for DTC codes:
o If no DTCs are found, the procedure is complete.
o If DTCs are detected in the BMS system, follow 196’s TSB for proper instructions related to repairing the vehicle or potential high voltage battery replacement.
Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
• Please review the TSB for parts information if a battery replacement is needed and for GDS information.
• If high voltage (HV) battery replacement is necessary according to the Service Procedure, refer to TSB# 20-EE-001H-2 (or latest revision) for replacement procedures, ordering instructions, and approval guidelines.
Warranty Information
• In the case that the DTC P1AA600 appears prior to or after the dealer performs the applicable software updates or if the customer comes back to the dealer with DTC P1AA600, dealer will need to replace the high voltage battery and update the BMS software, if applicable. Dealer may submit a second campaign claim for battery replacement under Recall 196.
Customer Notification
This recall has been posted with NHTSA. Owners have been mailed notification letters beginning in mid-December 2020.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
HyundaiPartsHotline@MobisUSA.com
18005454515
Parts ordering hotline
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
PA@hmausa.com
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
Support@xtime.com
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support
Support@autoloop.com
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support
Contact Information
Description
Hyundai Customer Care Center (Recall / Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
Appendix
Updates To This Document
Date
• Update – Remedy Now Available (TSB #20-01-042H) and termination of Service Campaign 960 with the launch of Recall 196
10/30/20
• Initial Communications to Dealers – Remedy Not Yet Available
10/14/20
********************************************************************************************************
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to address a condition with the high-voltage battery system in certain model year 2019 – 2020 Hyundai Kona Electric vehicles produced by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
What is the problem?
The high-voltage battery system in the subject vehicles may have been produced with internal damage to certain cells of the lithium-ion battery that could increase the risk of an electrical short circuit. An electrical short in Li-ion battery could increase the risk of a fire. Hyundai is continuing to actively investigate this condition for identification of a specific root cause.
What will Hyundai do?
Your Hyundai dealer will inspect and replace the Li-ion battery, if necessary. As an added level of protection, Hyundai is also planning on updating the BMS software to allow for detection of abnormalities in the high-voltage battery system while parked. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
Owners should park their vehicles outside and/or away from structures until the recall repair is completed. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealer as soon as possible. The actual time required to perform the repair will take less than one hour, however your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
IfIf you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
IMPORTANT SAFETY RECALL
2019 – 2020 Kona EV
High Voltage Battery System
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
NHTSA Recall Number: 20V-630
Hyundai Recall Number: 196
This is an important Safety Recall.
• Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
• This repair will be performed at NO CHARGE to you.
• To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign196
SEOCONTENT-END
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
HYUNDAI | KONA ELECTRIC | 2019-2020 |
10 Associated Documents
Remedy Instructions and TSB
RCRIT-20V630-6812.pdf 181.82KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V630-6331.pdf 335.821KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V630-8845.PDF 211.143KB
Remedy Instructions and TSB
RCRIT-20V630-8491.pdf 389.72KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V630-9565.PDF 211.242KB
Recall 573 Report – Amendment 1
RCLRPT-20V630-1434.PDF 214.44KB
Recall Acknowledgement
RCAK-20V630-6127.pdf 244.646KB
Defect Notice 573 Report
RCLRPT-20V630-7305.PDF 214.468KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V630-4522.PDF 211.329KB
Manufacturer Notices(to Dealers,etc) – Kona EV Battery System
RCMN-20V630-0691.pdf 314.655KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V630&docType=RCL
- Charge with confidence: ChargePoint builds reliable, flexible and innovative EV charging stations for home, business and fleets. Drivers have access to 24/7 support and hundreds of thousands of places to charge across North America via the ChargePoint app.
- Charge Smart: With the in-depth, user-friendly ChargePoint Mobile App, you can control your electric car charger, easily manage and set reminders, connect to your smart home devices, find stations, get valuable data and charging information, and get access to the app's latest features.
- Vast Network: ChargePoint’s extensive network includes 274k+ ChargePoint stations across North America and Europe, so you have peace of mind wherever life takes you. You can even charge up at plus 565k+ ChargePoint roaming partner stations for added flexibility and convenience when you’re on the go.
- Safe & Durable: Rely on this EV charger to provide safe charging at home, adhering to UL safety standards; The charger can be installed indoor or outdoor with a weatherproof NEMA outlet and includes a cable that stays pliable in very cold weather.
- Fast & Powerful: This charger charges up to 7 times faster than a 110V outlet, delivering an impressive 30 miles of range per hour. The plug is compatible with all EVs (Tesla requires adapter) and works with a 14-50 outlet. Requires 40A or 50A-rated circuit.
- Portable EV Charger: This portable car charger offers high compatibility with NEMA 6-20R and NEMA 5-15P plugs, making it suitable for charging most electric vehicles and plug-in hybrid vehicles that adhere to the J1772 standard.
- All-Round Protection: Comply with ETL security certification standards. During charging, the portable charger controller automatically adjusts the current according to the charging status to avoid overcharging. It also provides lightning/leakage/grounding/over-voltage/under-voltage/overcharge/over-current/overheat protection.
- Smart APP Control: Enjoy a great charging experience with the convenience of smart app control. You can not only control and monitor the charging status remotely through the smart APP, but also schedule charging time for 1-12 hours, allowing you to take advantage of off-peak charging and reduce your vehicle usage costs.
- Extra-Long Charging Cable: Enjoy the flexibility the 28-foot-long charging cable includes with this portable EV charger. You can conveniently charge your EV at home or using public charging stations without hassle. The internal copper wires ensure excellent conductivity, and the external TPE flame-retardant protective jacket is thickened for added durability. The charging cable is IP66 waterproof and dustproof, withstanding temperatures from -30°C to 45°C.
- Dual-Purpose Functionality: Our package includes a hard-shell storage bag, a base, a charging cable hook, and an adapter, providing versatile functionality. Using the base and charger holder, you can easily install this charger as a fixed charging station in your garage. Simply store the charging cable in the included storage bag for on-the-go charging and take it with you. You can charge your EV wherever there's an available power outlet.
- 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 Amp by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
- SAFE, USA CERTIFIED: EVIQO electric car charger level 2 is UL compliant, Energy Star, ETL and FCC certified EV charging station with 3-year Extended Manufacturer Warranty. EVIQO level 2 home ev charger is weatherproof. This EV car charger level 2 is suitable for use as an indoor/ outdoor EV charger. EVIQO EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
- COMPATIBLE WITH ALL EVs: EVIPOWER electric car home charging stations are equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevrolet Bolt, VW ID 4, Nissan Leaf, Polestar 2, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Mercedes EQS, Audi, Rav4, VW ID 4, Jeep Wrangler 4xe level 2 charger (Tesla requires an adapter).
- FIRST-IN-CLASS: EVIQO electric vehicle charging stations offer the MARKET'S LONGEST 37" input cable with a NEMA 14-50 plug along with a 25' EXTRA LONG output cable.
- 【High Compatibility EV Charger】LiftSun EV charger is compatible with electric vehicles that meet SAE J1772 standards. our EV charger comes with NEMA 5-15 and 6-20 plugs that make it workable for both level 1 & level 2. The portable electric vehicle charger has an 21FT cable, long enough for most driveways or garages.
- 【Level 1+2 J1772 EV Charger】 Our EV charger cable is 4 times faster than a standard EV charger comes with your car under Level 2 charging mode. It has a power range of 95-265V, up to 16A for level 2, Enable you to charge quickly under Level 2 power supply.
- 【Safety Guarantee Car Charger】This Level 1+2 EV charger weatherproof rating is IP67, controller IP54, CE certification, with lightning protection, leakage, grounding, low voltage, overvoltage, overcharge, overheating and overcurrent and other multiple protection.
- 【Simple Designed EV Charger】The LifstSun EV Charger has LED indicator on the control box shows three different states: power, charge, and fault to help you identify the working status of EV charger and keep you informed of relevant charging information. If a fault is found, it will alert you and let you deal with the problem immediately.
- 【Portable Car Charging Station】Our portable EV charger is lightweight designed and included storage bag to makes it easy to carry around and stay organized in your car, allowing you to charge anywhere, anytime, without having to find an EV charging station outside. We provide a durable NEMA 5-15P to 6-20R adapter, This EV charger can be carried directly in the car, always available, and can be charged anywhere there is a 120V or 240V socket.
- COMPATIBILITY: Wall Connector is compatible with all Tesla models: Model S, Model 3, Model X and Model Y.
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation (by your own electrician or one of the 1,400+ Tesla Certified Electricians) with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
- 【FASTER CHARGING】Our Level 2 (40Amps, 240V) EV charger charges up to 7 times faster than a standard wall outlet (Level 1), making it quick and effortless to charge your electric vehicle.
- 【UL STANDARD & SAFE EV CHARGER】The 40A EV charger uses high-quality raw materials, and both the charging gun and the cable are in compliance with UL standards , so you can use it with confidence and safety. Our level 2 EV charger features advanced S-PROTECH technology for safe and smart charging at maximum speed. It is designed to protect against short-circuit, current leakage, grounding, thermal overload, over-charging, and over-current.
- 【SMARTER CHARGING AND ADJUSTABLE CURRENT】EV charger comes equipped with adjustable current mode and timer feature for more cost-effective charging. The current of Level 2 charger can be adjusted from 12A to 16A for 110V, and from 12A to 40A for 240V (with options of12A,16A,24A, 32A, 40A).Auto Mode maximizes current output for fast charging, while Manual Mode optimizes current output to prolong battery life. Set a timer to charge during off-peak hours and save even more on electricity costs.
- 【IP66 WATERPROOF AND PORTABLE CHARGING】The 40A EV charger is waterproof and dustproof (IP66) for reliable use in all weather conditions, both indoors and outdoors. It comes with a 110V cable and a custom protective case for safe storage in your vehicle, so you can recharge your EV anywhere - whether you're on a business trip,interviewing family and friends,or traveling. With a 30 FT (9.1 M) cable length from plug to charging gun, giving you the flexibility to park your car wherever you need to.
- 【WORK WITH ANY EV AND 3-YEAR WARRANTY】The portable EV charger is compatible with all electric vehicles and plug-in hybrids with J1772 connectors, including leading brands such as Tesla charger (need SEAJ1772 adapter,not include), Ford, Hyundai, Kia, Nissan, Chevrolet and more. Our residential EV chargers come with a 3-year limited warranty and lifetime technical support for added peace of mind. We provide 24-hour sales service and free return exchange service.
- Grizzl-E Classic NEMA 14-50 Plug with 24 Feet Premium Cable is a simple, powerful, heavy-duty and portable Electric Vehicle Charging Station which is suitable for normal and cold weather. Compatible with all EVs and PHEVs sold in North America.
- UL Full Tested and Certified. Eligible for Federal rebate program. IP67 (Water resistant), Fire resistant. Over Current, Over Voltage , Under Voltage, Missing Diode, Ground Fault, and Over Temperature Protections. Self-Monitoring and Recovery, Power Outage Recovery. Built in GFCI.
- Fast charging and adjustable amperage: 40A, 32A, 24A, 16A. Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 28-30 miles per hour at 40A, 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A.
- Easy to install and use. Save hundreds of dollars on installation : just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
- ⚡FAST CHARGING - This 32A EV Charger aims to make EVs charging efficient and convenient. This is the optimal choice for car home charging. The 25ft cable provides ample length, catering to the needs of most garages and driveways.
- 🔌Charging Plug - This product adopts NEMA 14-50 Plug, which can accept a 240V input voltage. You can attach it on the 240V socket to reach the Level 2 charging level. In addition, a NEMA 5-15 adapter is inclueds,which makes the EV charger perfectly adapt to the 120V socket to get a Level 1 Chagrging
- 👍 One is All - Designed to be compatible with all SAE-J1772 electric vehicles and plug-in hybrid vehicles, this EV charger is an excellent choice for users who own multiple electric vehicles. With its versatility, you no longer need to worry about compatibility issues.
- 🚦 Safety is a top priority, which is why this charger is equipped with a LED indicator on the control box. This indicator displays the charging status of your EV, alerting you immediately to any potential issues. Additionally, the charger incorporates triple protection functions, including Leakag Protection, Overcharge Protection, and Under Voltage Protection, ensuring a safe and reliable charging experience.
- 📲Smart Control: Take control of your charging experience with the adjustable current function. Users have the flexibility to select from 7 levels of current, ranging from 6A to 32A. Additionally, this EV charger features a delay charging function, enabling automatic charging during off-peak hours. This helps reduce charging costs and optimizes charging efficiency.
- 【Trusted company】Autel has been making automotive intelligent diagnostic, inspection, and analysis products since 2004. The MaxiCharger AC Home was developed over 2 years from a full team of designers and engineers to bring you the safest, smartest, and one of the best looking chargers on the market.
- 【High speed Charging】With 12kW up to 50A charging, speed will never be an issue. Add 37 miles per charging hour. Don't waste time waiting on your EV to fully charge with slower chargers. An updated 25-Foot durable cable is flexible no matter how cold the season is so you can charge with confidence in even the coldest of temperatures(-40℃).
- 【CSA Certified & NEMA Type 4】Eligible for the Federal rebate program. With NEMA Type 4 you are protected in any type of weather including snow, rain, hail, and sleet. Hang it up outside your house or inside a garage and it will operate efficiently. Fire resistant, over current, over voltage, and over temperature protection. Your level 2 charger will run better and last longer, saving you money in the long term.
- 【Smart APP Control】Use Autel Charge APP to control your charger and manage charge times, schedule charging while you're away, and optimize your charging to take advantage of off peak electricity. Bluetooth enabled, Wi-Fi connectivity, and Ethernet access make sure your automatic over the air (OTA) remote firmware updates keep you connected at the times you need.
- 【3 Year Warranty and 24/7 Support】The MaxiCharger is easy for any electrician to install. A 3-year warranty, APP automatic updates, and around-the-clock support from Autel's service team means you'll never have to worry about quality and service.
- Portable EV Charger: This portable car charger offers high compatibility with a NEMA 14-50P plug, making it suitable for charging most electric vehicles and plug-in hybrid vehicles that adhere to the J1772 standard.
- All-Round Protection: Comply with ETL security certification standards. During charging, the portable charger controller automatically adjusts the current according to the charging status to avoid overcharging. It also provides lightning/leakage/grounding/over-voltage/under-voltage/overcharge/over-current/overheat protection.
- Smart APP Control: Enjoy a great charging experience with the convenience of smart app control. You can not only control and monitor the charging status remotely through the smart APP, but also schedule charging time for 1-12 hours, allowing you to take advantage of off-peak charging and reduce your vehicle usage costs.
- Extra-Long Charging Cable: Enjoy the flexibility the 28-foot-long charging cable includes with this portable EV charger. You can conveniently charge your EV at home or using public charging stations without hassle. The internal copper wires ensure excellent conductivity, and the external TPE flame-retardant protective jacket is thickened for added durability. The charging cable is IP66 waterproof and dustproof, withstanding temperatures from -30°C to 45°C.
- Dual-Purpose Functionality: Our package includes a hard-shell storage bag, a base, and a charging cable hook, providing versatile functionality. Using the base and charger holder, you can easily install this charger as a fixed charging station in your garage. Simply store the charging cable in the included storage bag for on-the-go charging and take it with you. You can charge your EV wherever there's an available power outlet.
Last update on 2024-03-27 / Affiliate links / Images from Amazon Product Advertising API
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