May 4, 2020 NHTSA CAMPAIGN NUMBER: 20V248000
Driver’s Air Bag May Be Insufficiently Tightened
A detached driver’s air bag increases the risk of injury in the event of a crash.
NHTSA Campaign Number: 20V248
Manufacturer Hyundai
Motor America
Components AIR BAGS
Potential Number of Units Affected 1,295
Summary
Hyundai Motor America (Hyundai) is recalling certain 2016 Genesis Coupe vehicles. The mounting bolts securing the driver-side frontal air bag may have been insufficiently tightened, potentially causing the air bag to detach from the steering wheel.
Remedy
Hyundai will notify owners, and dealers will inspect the mounting bolts and retighten them as necessary, free of charge. The recall began June 22, 2020. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai’s number for this recall is 192.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Genesis has a Recall
| Technical Service Bulletin | GROUP
RECALL | NUMBER
20-01-023H |
| DATE
MAY, 2020 | MODEL(S)
GENESIS | |
| SUBJECT:
2016 GENESIS DRIVER AIRBAG (RECALL CAMPAIGN 192) | ||
IMPORTANT
*** Retail Vehicles ***
Dealers must perform this Recall Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America’s Vehicle Information Screen (VIS) via WEBDCS to identify open Campaigns.
Description:
Certain Genesis Coupe vehicles are equipped with the driver airbag whose mounting bolts, which secures the driver airbag to the horn sub-assembly, may have been installed with insufficient torque during assembly. If insufficient torque was applied to the mounting bolts, the airbag may potentially detach from the steering wheel, increasing the risk of injury during a crash.
This bulletin describes the procedure to verify the torque for the mounting bolts and retighten if necessary.
Applicable Vehicles:
Certain 2016MY Genesis Coupe (BK)
Tools & Equipment Required:
| Tool Name | Image | Remarks |
| Torque Wrench | Tightening Torque:
3.5 ~ 5.0N.m (0.4 ~0.5kgf.m, 2.6 ~ 3.7lb-ft) | |
| T40 Torx Bit |
Warranty Information:
| Model | Op. Code | Operation | Op. Time | Causal Part | Nature Code | Causal Code |
| Genesis Coupe (BK) | 01D040R0 | DAB Distance Bolt Retightening | 0.3 M/H | 56900-2M5059PX | B13 | ZZ1 |
NOTE 1: Submit Claim on Campaign Claim Entry Screen
NOTE 2: If a part is found in need of replacement while performing Recall 192 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.
Service Procedure:
- Wear a set of clean gloves before starting the procedure.
- If applicable, record the customer’s radio preset stations.
NOTICE
NOTE: Wait at least 3 minutes before proceeding to make sure voltage is discharged.
Negative battery terminal tightening torque:
4.0 ~ 6.0 N.m (0.4 ~ 0.6 kgf.m, 3.0 ~ 4.4 lb-ft)
WARNING
Not removing the Negative (-) terminal from the battery may result in accidental airbag deployment and possible physical injury.
- Remove the driver airbag module mounting bolts (A) to release the driver airbag.
Tightening Torque:
7.8 ~ 10.8 N.m (0.8 ~ 1.1Kgf.m, 5.8 ~ 8.0lb-ft)
- Remove the driver airbag module from the steering wheel by:
i. Disconnecting the horn connector (B)
ii. Disengaging the wiring fixing clip (C)
iii. Disconnecting airbag module connectors (D).
- Tighten the mounting bolts (E) using the torque wrench (F).
Tightening Torque:
3.5 ~ 5.0N.m (0. 4 ~ 0.5kgf.m, 2.6 ~ 3.7lb-ft)
- Reinstall all removed components in reverse order of removal.
- Reconnect the Negative (-) terminal to the battery.
Negative battery terminal tightening torque:
4.0 ~ 6.0 N.m (0.4 ~ 0.6 kgf.m, 3.0 ~ 4.4lb-ft)
- Verify that the horn works properly.
- Check for any diagnostic trouble codes (DTC) and erase any DTC(s) present. Confirm no DTC(s) return after being erased.
- If applicable, reprogram the customer’s radio preset stations.
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 20V-248
Hyundai Recall Number: 192
IMPORTANT SAFETY RECALL
2016 Hyundai Genesis Coupe Driver-Side Air Bag
This is an important Safety Recall.
- Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
- This repair will be performed at NO CHARGE to you.
- To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign192
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain model year 2016 Hyundai Genesis Coupe vehicles produced between March 7, 2016 and June 10, 2016 by Hyundai Motor Company (“HMC”). Our records indicate that your vehicle is affected.
What is the problem?
The mounting bolts securing the driver-side air bag (“DAB”) to the horn sub-assembly in the subject vehicles may have been insufficiently tightened during assembly, potentially causing the air bag to detach from the steering wheel. A detached frontal air bag could increase the risk of injury during a crash.
What will Hyundai do?
Your Hyundai dealer will check the tightness of the DAB sub-assembly mounting bolts and, if necessary, retighten them. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
The actual time required to perform the repair may take up to one hour, however your vehicle may be needed longer, therefore we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the postage-paid envelope enclosed.
Reimbursement Notification
If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at www.HyundaiUSA.com/Campaign192 or 1-855-371-9460.
Recall 192 Dealer Best Practice
Date: May 18, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 192: 16MY Hyundai Genesis Coupe (BK) Driver Side Airbag (“DAB”) Module (TSB #20-01-023H) v2
| Updates To This Document | Date |
| 05/18/20 |
*** Retail Vehicles ***
Dealers must perform this Recall Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a safety recall in the United States to repair the Driver-side Air Bag (“DAB”) module mounting bolts in certain 2016MY Genesis Coupe (BK) vehicles produced from March 7, 2016 through June 10, 2016 by Hyundai Motor Company (“HMC”).
The affected vehicles include:
- Certain 2016MY Genesis Coupe (BK) vehicles produced from March 7, 2016 through June 10, 2016 by Hyundai Motor Company (“HMC”)
Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.
Description
Certain Genesis Coupe vehicles are equipped with the driver airbag whose mounting bolts, which secures the driver airbag to the horn sub-assembly, may have been installed with insufficient torque during assembly. If insufficient torque was applied to the mounting bolts, the airbag may potentially detach from the steering wheel, increasing the risk of injury during a crash.
The TSB describes the procedure to verify the torque for the mounting bolts and retighten if necessary.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
- Be prepared to provide customers with transportation options such as a comparable SRC, alternative vehicle, shuttle or rideshare.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
- Ensure a clean set of gloves are worn prior to starting the procedure.
- WARNING: Make sure to review the warning message in Step 3 (Page 3) of the TSB.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
Please review the tools and equipment required on the TSB.
Customer Notification
This recall has been posted with NHTSA. Hyundai will begin mailing owner notifications beginning in late June 2020.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
FAQs
Q1: What is the issue?
A1: The mounting bolts securing the driver-side air bag (“DAB”) to the horn sub-assembly in the subject vehicles may have been installed with insufficient torque during assembly increasing the risk of air bag detachment from the steering wheel.
Q2: What are the affected vehicles?
A2: Approximately 1,295 model year 2016 Hyundai Genesis Coupe vehicles produced between March 7, 2016 and June 10, 2016 by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Q3: What is the safety concern?
A3: A detached frontal air bag could increase the risk of injury during a crash.
Q4: Have there been any accidents or injuries?
A4: Hyundai is not aware of any accidents, deployments, or injuries related to this condition in the U.S. market.
Q5: What will be done during the recall service at the dealer?
A5: Hyundai plans to notify owners to return their vehicles to a Hyundai dealer to have the torque for the DAB sub-assembly mounting bolts verified and, if necessary, retightened. The remedy procedure will be performed at no charge. Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in late June 2020.
| Key Contact Information | ||
| Dealer Support | Contact Information | Description |
| Parts | [email protected] 1-800-545-4515 | Parts ordering hotline |
| Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Warranty Prior Approval (PA) Center | 1‐844-371-3808 | Warranty Prior Approval (PA) Center for Hyundai Dealers |
| Xtime Technical Support | [email protected] 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
|
| AutoLoop Technical Support | [email protected] 1-877-850-2010 | Assistance with Car Care Scheduling:
|
| CDK Technical Support | https://serviceconnect.support.cdk.com/ | Assistance with Car Care Scheduling:
|
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall / Campaign Questions) | 1‐855‐671‐3059 | Customer questions or concerns related to recall or service campaigns |
| Hyundai Recall / Campaign Website | www.hyundaiusa.com/recall | Updated information related to the specific recall or service campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | Customers general questions, non‐campaign related |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
| Name | Source |
| Campaign Central | Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com |
| Car Care Scheduling (Xtime) – Tutorials | www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software |
| Technical Service Bulletin (TSB) | www.HyundaiDealer.com > Service tab > Hyundai Tech Info |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. |
| Recall Campaign Website | www.hyundaiusa.com/recall |
| NHTSA Website | www.safercar.gov |
Appendix
| Updates To This Document | Date |
| 05/08/20 |
573 Defect Information Report for Recall 192
Attachment A
Chronology of events leading up to the defect decision:
- In October 2018, HMA received a field report indicating a condition of noise/vibration in the frontal DAB on a model year 2016 Genesis Coupe vehicle. The report indicated that the bolts securing the DAB to the horn sub-assembly were in a loosened state leading to vibration and subsequent noise. HMA conducted a search of similar reports on current generation Genesis Coupe vehicles. No similar reports were found; therefore, HMA began active monitoring of field information for additional incidents.
- In January 2020, HMA received its second report of noise/vibration in the frontal DAB on a model year 2016 Genesis Coupe vehicle. HMA conducted an analysis of model year 2013-2016 Genesis Coupe air bag warranty claims and identified an increasing trend of similar reports involving model year 2016 vehicles. The majority of claims alleged noise/vibration as the detected condition. A small number of claims reported separation of the DAB from the horn sub-assembly in absence of an air bag deployment. A closer examination of the warranty claim frequency identified a spike of claims occurring on vehicles produced from March 2016 to June 2016, 2020. HMA immediately reported their findings to HMC and issued a Quality Information Report (“QIR”) to prompt a full investigation.
- HMC conducted their own investigation with the Tier I supplier and found that the Tier II assembly process of mounting the DAB to the horn sub-assembly was relocated to a manual process by the Tier II supplier in early 2016. The manual assembly process used a pneumatic tool that did not have sufficient compressed air to apply the correct amount of dynamic torque to the DAB mounting bolts, resulting in the loosened state and subsequent noise/vibration reported by customers. HMC concluded that the supplier’s production records correlated with the vehicle build range identified in the warranty claim spike and reported their findings to all distributors of affected Hyundai vehicles on April 24, 2020. Based on this information, on April 28, 2020, HMA convened its North American Decision Authority and decided to conduct a voluntary safety recall to address vehicles affected in the U.S. market.
- As of today’s date, HMA is not aware of any confirmed crashes, deployments, or injuries attributed to this condition.
1 Affected Product
Vehicle
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V248-6109.pdf 238.12KB
Recall Acknowledgement
RCAK-20V248-7039.pdf 244.738KB
Defect Notice 573 Report
RCLRPT-20V248-8122.PDF 212.913KB
Chronology
RMISC-20V248-2188.pdf 84.773KB
Manufacturer Notices(to Dealers,etc)- Subject: Recall 192: 16MY Hyundai Genesis Coupe (BK) Driver Side Airbag (“DAB”) Module (TSB #20-01-023H) v2
RCMN-20V248-4769.pdf 182.693KB
Remedy Instructions and TSB
RCRIT-20V248-2073.pdf 840.532KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V248-3712.PDF 211.251KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V248-7979.PDF 211.343KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V248-8081.PDF 211.143KB
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