April 9, 2020 NHTSA CAMPAIGN NUMBER: 20V213000
Possible Unintended Vehicle Movement
Unintended vehicle movement increases the risk of a crash.
NHTSA Campaign Number: 20V213
Manufacturer Hyundai
Motor America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 11,870
Summary
Hyundai Motor America (Hyundai) is recalling certain 2020 Nexo and Sonata vehicles. The Remote Smart Parking Assist (RSPA) software may fail to prevent vehicle movement upon detection of an RSPA system malfunction.
Remedy
Hyundai will notify owners, and dealers will reprogram the RSPA software, free of charge. The recall began June 3, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 191.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
| Technical Service Bulletin | GROUP | NUMBER |
| CAMPAIGN | 20-01-019H | |
| DATE | MODEL(S) | |
| April, 2020 | Sonata (DN8) Nexo (FE) | |
| SUBJECT:
2020MY SONATA AND 2020MY NEXO REMOTE SMART PARKING ASSIST (RSPA) CONTROL LOGIC IMPROVEMENT (RECALL CAMPAIGN 191) | ||
IMPORTANT
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the service department, access Hyundai Motor America’s Vehicle Information Screen (VIS) via WEBDCS to identify open Campaigns.
Description: Certain 2020 model year Sonata and certain 2020 Nexo vehicles may potentially have a Fail-Safe logic error when using the Remote Smart Parking Assist (RSPA) function. As such, when the RSPA function is used these vehicles may continue to move in the last commanded direction even while a system malfunction is detected. This bulletin describes the procedure to update the vehicle’s ECU Fail-Safe control software.
Applicable Vehicles: Certain 2020MY Sonata (DN8) and certain 2020MY Nexo (FE) vehicles.
GDS Information:
ROM ID Information Table – Sonata (DN8): ADAS_PRK
Nexo (FE): RSPA
Note: Update only applies to certain 2020MY Sonata (DN8) and certain 2020MY Nexo (FE) vehicles.
| Model | System | Part Number | ROM ID | |
| OLD | NEW | |||
| Sonata (DN8) | ADAS_PRK | 99910-L0000 | 99910-L0000_1.00
99910-L0000_1.01 99910-L0000_1.02 | 99910-L0000_1.03 |
| Nexo (FE) | RSPA | 99910-M5300 | 99910-M5300_1.00 | 99910-M5*00_1.01 |
Warranty Information:
| Model | Op Code | Operation | Op Time | Causal
Part Number | Nature Code | CauseCode |
| Sonata (DN8) | 01D029R1 | Remote Smart Parking Assist (RSPA) control logic improvement |
0.3 M/H
| 99910-L0000 | l14 | ZZ3 |
| Nexo (FE) | 01D029R0 | 99910-M5300 |
IMPORTANT:
NOTE 1: Submit Claim on Campaign Claim Entry Screen.
NOTE 2: If a part is found in need of replacement while performing Recall Campaign 191 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to the repair.
Service Procedure:
NOTICE
- Update the vehicle if applicable. Refer to ROM ID Information Table.
- Check the ROM ID of the vehicle’s ECU and reference the ROM ID Information Table before attempting any updates.
- Ensure the GDS Mobile and the vehicle’s battery are fully charged. Run the engine to charge the battery if necessary before attempting any updates.
- Turn off all lamps and do not leave the head lamp switch in auto mode. Turn off all accessories (including heater, A/C, blower, radio, seat warmer, defroster, etc.). Do not allow the battery to be discharged during update.
- Perform update with the ignition switch in the ON position.
- Be careful not to disconnect any cables connected to the vehicle or scan tool during update.
- Do not start the engine during update.
- Do not turn off the ignition switch during update unless specifically directed by the GDS Mobile.
- Connect the VCI-II into the vehicle’s DLC connector under the driver’s side instrument panel.
- With the ignition in the ON position, open the GDS app on the GDS Mobile. Confirm GDS communication with the vehicle and use the AUTO VIN button to detect the vehicle’s VIN.
- Select ECU Upgrade from the GDS main screen and then select Auto Mode.
NOTICE
Do not update using Manual Mode unless the Auto Mode fails.
- For Sonata (DN8) vehicles: Under System, select ADAS_PRK to update the ECU. Then select ID Check to search for available updates.
-
- For Nexo (FE) vehicles: Under System, select RSPA to update the ECU. Then select ID Check to search for available updates.
- Confirm the ROM IDs match those in the ROM Information table for the respective vehicle. Select the event under Event Group and then select Upgrade to start the update.
The update is performed in two parts. Follow the prompts on the GDS to complete the update.
NOTICE
Do not touch the GDS buttons (‘Back’, ‘Home’, etc) while performing the update. Do not start the engine.
- After updates 1/2 and 2/2 are performed, follow the prompts and turn the ignition to Key Off position for 10 seconds. Then select OK to continue.
- When prompted to run a fault code search, select Yes to check for DTCs. Clear all DTCs if any are stored.
NOTICE
Various warning messages may appear in the instrument cluster during the update. Clear any DTCs after the update.
Manual Update Procedure:
NOTICE
The manual update should be performed only when the automatic update fails.
If automatic update fails, turn the ignition off for about 10 seconds and then place it back in the on position to reset the control unit before performing a manual update.
- Select ECU Upgrade from the GDS main screen and then select Manual Mode.
NOTICE
Do not update using Manual Mode unless the Auto Mode fails.
Ensure the correct update is performed by using the ROM ID Info tables. Any attempt to update using an incorrect ROM ID may cause the ECU to be inoperative.
Do not touch the GDS buttons (‘Back’, ‘Home’, etc) while performing the update.
Do not start the engine.
Various warning messages may appear in the instrument cluster during the update. Clear any DTCs after the update.
- For Sonata (DN8) vehicles: Under System, select ADAS_PRK to update the ECU.
Select the appropriate update by referencing the ROM ID Information tables above and password tables below. Select Upgrade and follow the prompts on the GDS to complete the update.
-
- For Nexo (FE) vehicles: Under System, select RSPA to update the ECU.
Select the appropriate update by referencing the ROM ID Information Tables above and password tables below. Select Upgrade and follow the prompts on the GDS to complete the update.
Manual Mode Update Passwords:
| Sonata (DN8) UPDATE NAME | PASSWORD |
| DN8A RSPA 99910-L0000 | 1000 |
| Nexo (FE) UPDATE NAME | PASSWORD |
| FE RSPA 99910-M5300/400 | 5400 |
- When updates 1/2 and 2/2 are completed:
Check for any DTCs and perform the appropriate diagnostic service. Ensure no warning lights are present to complete the procedure.
Hyundai Motor America
P.O. Box 20839
Fountain Valley, CA 92728-9937
NHTSA Recall Number: 20V-213
Hyundai Recall Number: 191
IMPORTANT SAFETY RECALL
2020 Sonata and 2020 Nexo
Remote Smart Parking Assist
This is an important Safety Recall.
- Please contact your nearest Hyundai dealer to schedule the repair as soon as possible.
- This repair will be performed at NO CHARGE to you.
- To locate your nearest Hyundai dealer and schedule your appointment please visit:
www.HyundaiUSA.com/Campaign191
This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX
Dear <FirstName LastName,>
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain model year 2020 Hyundai Sonata vehicles produced between August 16, 2019 and February 18, 2020 by Hyundai Motor Manufacturing Alabama (“HMMA”) and model year 2020 Hyundai Nexo vehicles produced between October 22, 2019 and March 10, 2020 by Hyundai Motor Company (“HMC”). Our records indicate that your vehicle is affected.
What is the problem?
The Remote Smart Parking Assist (“RSPA”) feature in the subject vehicles is programmed with a “fail-safe” mode that will prevent vehicle movement upon detection of a system malfunction during normal operation. In certain instances, an error in the RSPA software programming could cause the vehicle to continue to move in its last commanded direction even while a system malfunction is detected.
Unintended movement of an unoccupied vehicle could increase the risk of a crash and injury to bystanders.
What will Hyundai do?
Your Hyundai dealer will reprogram the RSPA software. This procedure will be performed at NO CHARGE to you.
What should you do?
Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.
The actual time required to perform the installation may take up to one hour, however your vehicle may be needed longer, therefore we recommend scheduling a service appointment to minimize inconvenience.
If you have other questions
If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.
Hyundai Motor America
Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8”
If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days
No longer own this vehicle?
Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the postage-paid envelope enclosed.
Reimbursement Notification
If you paid for repairs related to this recall prior to receiving this notification letter, you may submit your reimbursement request electronically or obtain additional information at www.HyundaiUSA.com/Campaign191 or 1-855-371-9460.
Recall 191 Dealer Best Practice
Date: April 21, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 191: Nexo (FE)/ Sonata (DN8) Remote Smart Parking Assist (Remedy Available) v2 TSB #20-01-019H
| Updates To This Document | Date |
| 04/21/20 |
*** Dealer Stock and Retail Vehicles **
Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a safety recall in the United States to reprogram the Remote Smart Parking Assist (“RSPA”) software in model year 2020 Nexo (FE) and Sonata (DN8) vehicles produced by Hyundai Motor Company (“HMC”) and Hyundai Motor Manufacturing Alabama (“HMMA”), respectively.
The affected vehicles include:
- Certain 2020MY Sonata (DN8)
- Certain 2020MY Nexo (FE)
Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.
Description
Certain 2020 model year Sonata and certain 2020 Nexo vehicles may potentially have a Fail-Safe logic error when using the Remote Smart Parking Assist (RSPA) function. As such, when the RSPA function is used these vehicles may continue to move in the last commanded direction even while a system malfunction is detected.
The TSB describes the procedure to update the vehicle’s ECU Fail-Safe control software.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.
- If the vehicle has a digital key, remind the customer to bring their key fob for the service.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.
- This campaign can be completed quickly and does not require a hoist.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.
- Check the ROM ID of the vehicle’s ECU and reference the ROM ID Information Table before attempting any updates. Any attempt to update using an incorrect ROM ID may cause the ECU to be inoperative.
- Ensure the GDS Mobile and the vehicle’s battery are fully charged. Run the engine to charge the battery if necessary before attempting any updates.
- Turn off all lamps and do not leave the head lamp switch in auto mode. Turn off all accessories (including heater, A/C, blower, radio, seat warmer, defroster, etc.). Do not allow the battery to be discharged during update.
- Do not update using Manual Mode unless the Auto Mode fails.
- Perform update with the ignition switch in the ON position.
- During the Update:
- Do not touch the GDS buttons (‘Back’, ‘Home’, etc) while performing the update Be careful not to disconnect any cables connected to the vehicle or scan tool § Do not start the engine
- Do not turn off the ignition switch unless specifically directed by the GDS Mobile
- Various warning message may appear in the instrument cluster during the update. This is normal. Clear any DTCs after the update.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service.
Reconnect – Follow up for customer satisfaction.
Parts
No additional parts are required for this campaign.
Customer Notification
This recall has been posted with NHTSA. Hyundai will begin mailing owner notifications beginning in June 2020.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Customer FAQ
Q1: What is the issue?
A1: The RSPA feature in the subject vehicles is programmed with a “fail-safe” mode that will prevent vehicle movement upon detection of a system malfunction during normal operation. In limited instances, an error in the RSPA software programming could cause the vehicle to continue to move in its last commanded direction even while a system malfunction is detected.
Q2: What are the affected vehicles?
A2: Approximately 11,709 model year 2020 Hyundai Sonata vehicles produced between August 16, 2019 and February 18, 2020 by HMMA, and 161 model year 2020 Hyundai Nexo vehicles produced between October 22, 2019 and March 10, 2020 by Hyundai Motor Company.
Q3: What is the safety concern?
A3: Unintended movement of an unoccupied vehicle could increase the risk of a crash and injury to bystanders.
Q4: Have there been any accidents or injuries?
A4: Hyundai is not aware of any accidents or injuries related to this condition in the U.S. market.
Q5: What will be done during the recall service at the dealer?
A5: Hyundai plans to notify owners to return their vehicles to a Hyundai dealer for reprogramming of the RSPA software. The remedy procedure will be performed at no charge. This procedure will be performed at no charge. In addition, Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018.
Q6: When will owners be notified?
A6: Owners will be mailed notification letters beginning in early June 2020.
| Key Contact Information | ||
| Dealer Support | Contact Information | Description |
| Parts | [email protected] 1-800-545-4515 | Parts ordering hotline |
| Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Warranty Prior Approval (PA) Center | 1‐844-371-3808 | Warranty Prior Approval (PA) Center for Hyundai Dealers |
| Xtime Technical Support | [email protected] 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| AutoLoop Technical Support | [email protected] 1-877-850-2010 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| CDK Technical Support | https://serviceconnect.support.cdk.com/ | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall / Campaign Questions) | 1‐855‐671‐3059 | Customer questions or concerns related to recall or service campaigns |
| Hyundai Recall / Campaign Website | www.hyundaiusa.com/recall | Updated information related to the specific recall or service campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | Customers general questions, non‐campaign related |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
| Name | Source |
| Campaign Central | Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com |
| Car Care Scheduling (Xtime) – Tutorials | www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software |
| Technical Service Bulletin (TSB) | www.HyundaiDealer.com > Service tab > Hyundai Tech Info |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. |
| Recall Campaign Website | www.hyundaiusa.com/recall |
| NHTSA Website | www.safercar.gov |
2 Affected Products
Vehicles
8 Associated Documents
Recall Acknowledgement
RCAK-20V213-7991.pdf 268.716KB
Remedy Instructions and TSB
RCRIT-20V213-9550.pdf 1026.074KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V213-7344.pdf 371.59KB
Manufacturer Notices(to Dealers,etc)- Subject: Recall 191: Nexo (FE)/ Sonata (DN8) Remote Smart Parking Assist (Remedy Available) v2 TSB #20-01-019H
RCMN-20V213-9751.pdf 187.359KB
Defect Notice 573 Report
RCLRPT-20V213-5106.PDF 214.66KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V213-3452.PDF 211.241KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V213-7765.PDF 211.333KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V213-5161.PDF 211.134KB
Recalls Documents
Hyundai Reprogramming
J2534 Diagnostic & Reprogramming - Hyundai
J2534 Reprogramming Software:
The Hyundai Motor America (HMA) J2534 reprogramming software allows for a common method of communication between aPC and a vehicle electronic control unit (ECU). U.S. EPA and CARB regulations mandate that all 2004 and later vehicle powertrain ECUs support emission-related reprogramming.
Vehicle Communication Interfaces (VCI)
The Hyundai J2534 Reprogramming and Diagnostic Tool software supports a SAE J2534-1/2 compliant passthru VCI device for use on Hyundai vehicles sold in the US. The devices, firmware, and application programming interfaces listed below have been tested by HMA and under no circumstances do we recommend the use of a non-approved J2534 device. HMA has worked closely with the following J2534 device manufacturers to ensure the hardware and software comply with all J2534-1/2 specifications.
https://www.hyundaitechinfo.com/external/j2534_diagnostics_and_programming.aspx
www.hyundaitechinfo.com
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