Recall 187 – Incorrect GAWR on Certification Label – 2020 Hyundai Kona

January 17, 2020 NHTSA CAMPAIGN NUMBER: 20V022000

Incorrect GAWR on Certification Label

An incorrect GAWR could result in the vehicle being overloaded, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V022

Manufacturer Hyundai Motor America

Components EQUIPMENT

Potential Number of Units Affected 477

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2020 Kona vehicles. The certification label may indicate incorrect Gross Axle Weight Rating (GAWR). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 567, “Certification” and 110, “Tire Selection and Rims.”

 

Remedy

Hyundai will notify owners, and dealers will install new label stickers displaying the correct GAWR over the affected areas of the certification label, free of charge. The recall began March 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 187.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Hyundai has a Recall

 

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Recall 187 Dealer Best Practice

 

Date: February 17, 2020

 

Attn: Dealer Principal/General Manager/Service Manager/Parts Manager

Subject: Recall 187: 2020MY KONA CERTIFICATION LABEL REPLACEMENT (TSB #20-01-010H) v2

Updates To This Document	Date
• Updates: Recall 187 Remedy Now Available (TSB #20-01-010H)	02/17/20

 

Affected Vehicles

Hyundai is conducting a noncompliance recall in the United States to repair the CFR Part 567 Certification Label in certain model year 2020 Hyundai Kona vehicles produced between November 13, 2019 and December 26, 2019 by Hyundai Motor Company in the Republic of Korea.

 

The affected vehicles include:

• Certain 2020MY Kona (OS) vehicles

 

Hyundai is initiating this action to ensure the safety and compliance of its vehicles and the continued satisfaction of Hyundai customers.

 

Description

The certification label in the subject vehicles may indicate incorrect values for the Gross Axle Weight Rating (“GAWR”) resulting in a failure to comply with CFR Part 567, “Certification.” An incorrect GAWR could result in the vehicle becoming overloaded.  An overloaded vehicle could increase the risk of a crash.

 

Service Action

Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.

• Provide customer with transportation options such as an SRC, alternative vehicle, shuttle or rideshare.

 

Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including

Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.

• Be prepared to put customers in an SRC or alternative transportation if needed.

 

Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians.   Provide SRC or an alternative vehicle, as needed.  If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.

 

Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.

• Ensure existing GAWR certification label is clean prior to placing the updated GAWR label.
• Ensure updated GAWR label does not cover any other information on the existing label.

 

Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service

 

Reconnect – Follow up for customer satisfaction.

 

Parts

Review the parts information found in TSB #20-01-010H.

 

Customer Notification

This recall has been posted with NHTSA.  Hyundai will begin mailing owner notifications beginning in late March 2020.

 

Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.

 

Hyundai Motor America

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Customer FAQ

 

Q1: What is the issue? 

A1: The certification label in the subject vehicles may indicate incorrect values for the Gross Axle Weight Rating (“GAWR”) resulting in a failure to comply with CFR Part 567, “Certification.”

 

Q2: What are the affected vehicles?

A2: Approximately 477 model year 2020 Kona vehicles produced between November 13, 2019 and December 26, 2019 by Hyundai Motor Company in the Republic of Korea.

 

Q3: What is the safety concern?

A3:  An incorrect GAWR could result in the vehicle becoming overloaded.  An overloaded vehicle could increase the risk of a crash.

 

Q4:  Have there been any accidents or injuries?

A4:  Hyundai is not aware of any accidents or injuries related to this condition.

 

Q5: What will be done during the recall service at the dealer?

A5: Hyundai Motor America plans to notify owners of affected vehicles to return their vehicles to their Hyundai dealers to install new label stickers over the affected areas of the certification label.  This procedure will be performed at no charge.  In addition, Hyundai will provide reimbursement to owners for previous repairs in accordance to the reimbursement plan submitted to NHTSA on May 16, 2018.

 

Q6: When will owners be notified?

A6: Owners will be mailed notification letters beginning in late March 2020.

 

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	Key Contact Information
Dealer Support	Contact Information	Description
Parts	[email protected] 1-800-545-4515	Parts ordering hotline
Techline	1‐800‐325‐6604	Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line	1‐877‐446‐2922	Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center	1‐844-371-3808	Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support	[email protected] 1‐866‐984‐6355	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support	[email protected] 1-877-850-2010	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support	https://serviceconnect.support.cdk.com/	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support	Contact Information	Description
Hyundai Customer Care Center (Recall / Campaign Questions)	1‐855‐671‐3059	Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website	www.hyundaiusa.com/recall	Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)	1‐800‐633‐5151	Customers general questions, non‐campaign related
Hyundai Roadside Assistance	1-800-243-7766	Hyundai Roadside Assistance

 

	Key Reference Information
Name	Source
Campaign Central	Consolidated repository of recall and service campaign dealer best practices.  Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials	www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification	1.     Log into Xtime 2.     Under the menu at the top left, select ‘CONFIGURE’ 3.     Under the dealership tab, click “EMAIL COMMUNICATION” 4.     Slide the toggle to “ADVANCED” 5.     Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure	As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program	www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)	www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing	A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website	www.hyundaiusa.com/recall
NHTSA Website	www.safercar.gov

 

Appendix

Updates To This Document	Date
Initial Communications: Recall 187: 2020MY KONA CERTIFICATION LABEL (Remedy Not Yet Available)	01/23/20

 

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Technical Service Bulletin	GROUP	NUMBER
	CAMPAIGN	20-01-010H
	DATE	MODEL(S)
	February, 2020	2020MY KONA
SUBJECT: 2020MY KONA OS GROSS AXLE WEIGHT RATING (GAWR) CERTIFICATION LABEL REPLACEMENT (RECALL CAMPAIGN 187)

 

IMPORTANT

*** Dealer Stock and Retail Vehicles ***

Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.

When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty Vehicle Information” screen via WEBDCS to identify open Campaigns.

 

Description: Certain 2020 model year Kona vehicles indicate the incorrect Gross Axle Weight Rating (GAWR). As such, these vehicles do not comply with Federal Motor Vehicle Safety Standards. An incorrect GAWR could result in the vehicle being overloaded, increasing the risk of a crash. This bulletin describes the procedure to replace the affected area of the GAWR certification label.

 

Applicable Vehicles: Certain 2020MYKona (OS) vehicles

 

Parts Information:

Part Name	Figure / Part Number	Qty	Note
GAWR LABEL	GAWRRLABEL187	1	Completely place the updated GAWR label straight so it does not cover any other information on the existing label.

 

Warranty Information:

Model	Op Code	Operation	Op Time	Causal Part	Nature Code	Cause Code
Kona (OS)	01D004R0	Gross Axle Weight Rating (GAWR) Label Replacement	0.2 M/H	GAWRRLABEL187	B1A	ZZ7

 

IMPORTANT:

NOTE 1: Submit Claim on Campaign Claim Entry Screen.

NOTE 2: If a part is found in need of replacement while performing Recall Campaign 187 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to the repair.

Service Procedure:

1. Open the driver’s side door and locate the GAWR certification label located just below the B pillar door latch.

2. Ensure the existing GAWR certification label is clean and dry. If necessary wipe with a clean water dampened rag and dry the label off.
3. Put the updated GAWR label over the portion of the existing GAWR label.

 

NOTICE

Completely place the updated GAWR label straight so it does not cover any other information on the existing label.

 

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NHTSA Recall Number: 20V-022

Hyundai Recall Number: 187

 

This is an important Safety Recall. Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. This repair will be performed at NO CHARGE to you. To locate your nearest Hyundai dealer and schedule your appointment please visit:www.HyundaiUSA.com/Campaign187

 

This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX

 

Dear <FirstName LastName,>

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain model year 2020 Hyundai Kona vehicles produced between November 13, 2019 and December 26, 2019 by Hyundai Motor Company in the Republic of Korea. Our records indicate that your vehicle is affected.

 

What is the problem?

The certification label in the subject vehicles may indicate incorrect values for the Gross Axle Weight Rating (“GAWR”) resulting in a  failure to comply with CFR Part 567, “Certification.” An incorrect GAWR could result in the vehicle becoming overloaded. An overloaded vehicle could increase the risk of a crash.

 

What will Hyundai do?

Your Hyundai dealer will install new label stickers over the affected areas of the certification label. This procedure will be performed at NO CHARGE to you.

 

What should you do?

Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.

The actual time required to perform the installation will take less than one hour, however your vehicle may be needed longer, therefore we recommend scheduling a service appointment to minimize inconvenience.

If you have other questions

If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.

Hyundai Motor America

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
HYUNDAI	KONA	2020

 

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6 Associated Documents

Owner Notification Letter(Part 577)

RCONL-20V022-0277.pdf 373.562KB

 

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Defect Notice 573 Report

RCLRPT-20V022-8429.PDF 212.943KB

 

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Remedy Instructions and TSB

RCRIT-20V022-7663.pdf 892.61KB

 

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Manufacturer Notices(to Dealers,etc) – Recall 187: 2020MY KONA CERTIFICATION LABEL REPLACEMENT (TSB #20-01-010H) v2

RCMN-20V022-4372.pdf 181.498KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Kona Certification Label

RCMN-20V022-3148.pdf 179.523KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V022-1283.PDF 211.311KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V022&docType=RCL

 

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