CLEARING DIAGNOSTIC CODE(S) FROM THE BLUE LINK SYSTEM (GEN 1) – 2012-2016 Hyundai

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
Technical Service Bulletin
GROUP
NUMBER
ELECTRICAL
19-BE-010H
DATE
MODEL(S)
May 2019
2012 – 2016
(see chart below)
CLEARING DIAGNOSTIC CODE(S) FROM THE
BLUE LINK SYSTEM (GEN 1)
This bulletin supersedes TSB 12-BE-005-2. To update the applicable vehicles section and provide examples of the head unit type.
Description: This bulletin provides information related to clearing all Diagnostic codes for vehicles equipped with the Blue Link system (Gen 1).
Applicable Vehicles: The matrix below outlines the vehicles where the clearing of DTC codes via Blue Link applies. Please check below to ensure that the vehicle has Blue Link Gen 1 prior to proceeding. Model Year Model Blue Link Gen 1 2012 – 2014 Azera All 2013 – 2016 Elantra All 2014 Elantra Coupe All 2013 – 2015 Elantra GT All 2016 Elantra GT Audio 3.0A 2014 – 2016 Equus All 2013 – 2014 Genesis All 2013 – 2016 Genesis Coupe All 2015 – 2016 Santa Fe All 2012 – 2014 Sonata All 2015 Sonata Audio 3.0B 2012 – 2015 Sonata Hybrid All 2016 Sonata Hybrid Audio 3.0B, AVN 3.0 2014 – 2015 Tucson All 2012 – 2015 Veloster All 2016 Veloster LG Audio
SUBJECT:
Failure to complete this procedure will result in the customer continuing to receive the Blue Link message stating that there is “A possible condition” or “Multiple conditions have occurred” with their vehicle and their Customer Web Portal home page continuing to show the Diagnostic Code(s) as current.
 NOTE
CLEARING DIAGNOSTIC CODE (S) FROM THE BLUE LINK SYSTEM (GEN 1)
TSB #: 19-BE-010H Page 2 of 5
SUBJECT:
Head Unit type reference:
Audio 3.0A / 3.0B AVN 3.0 LG Audio
3.0A
3.0B
 After repairing a vehicle and clearing all the Diagnostic Code(s) using the
GDS, a Blue Link call must be made to completely clear the code(s).
 Before starting the Blue Link code clearing procedure, confirm all of the
Diagnostic Codes in HISTORY and ACTIVE status are cleared from the
vehicle using GDS.
 Before starting Blue Link code clearing procedure, confirm if the vehicle is
already enrolled in Blue Link.
 Once account status has been determined, refer to the appropriate section
below for the correct procedure to clear Blue Link Diagnostic Code(s).
CLEARING DIAGNOSTIC CODE(S) FROM THE BLUE LINK SYSTEM (GEN 1)
TSB #: 19-BE-010H Page 3 of 5
SUBJECT:
HOW TO DETERMINE IF VEHICLE HAS BEEN ENROLLED IN BLUE LINK:
1. Make sure vehicle is in an open location where cellular signal is not
affected.
2. Turn the vehicle ENGINE ON.
3. Allow engine to idle for at least 10 seconds, and then proceed to the next
step.
4. Press the Blue Link button on the rear view mirror.
5. Wait for the system to prompt “Please say the name of the service”, and
then say “Menu”.
6. The interactive voice will announce one of the available options below
which will determine the blue link account status:
a. Enrolled – “Menu. There are four categories. Please say
Navigation, Information, Entertainment, or Vehicle Assist”.
b. Not Enrolled – “Menu. You can say Port Inspection, Dealer
PDI, Vehicle Report, Navigation Demo, or Goodbye”.
VEHICLE NOT YET ENROLLED IN BLUE LINK:
1. Make sure vehicle is in an open location where cellular signal is not
affected.
2. Disconnect the GDS tool from the OBD-II connector.
3. Turn the ignition ON and then OFF, wait 10 seconds, and repeat ignition
ON and OFF again.
4. Turn the vehicle engine on and allow engine to idle for 10 seconds.
Proceed to the next step.
For HEV, confirm that the “EV mode” “READY” is displayed on the
instrument cluster or the engine is running.
 NOTE
CLEARING DIAGNOSTIC CODE (S) FROM THE BLUE LINK SYSTEM (GEN 1)
TSB #: 19-BE-010H Page 4 of 5
SUBJECT:
5. Press the Blue Link button on the rear view mirror.
6. Wait for the system to prompt “Please say the name of the service”, and
then say “Vehicle Report”. System will confirm by stating “Vehicle Report
Submitted”.
7. After confirmation, the system will prompt “Please say the name of the
service”, and then say “Goodbye”. Blue Link system will then disconnect
and end the call.
8. LEAVE ENGINE RUNNING FOR A MINIMUM OF 3 MINUTES, and then
turn the engine off.
9. Turn Engine ON and press the Blue Link button on the rear view mirror.
10. Verify “A possible condition” message is no longer heard.
VEHICLE ALREADY ENROLLED IN BLUE LINK:
1. Make sure vehicle is in an open location where cellular signal is not
affected.
2. Disconnect the GDS tool from the OBD-II connector
*
If the “A possible condition” message is still heard, repeat steps 3-10.
 NOTE
For HEV, confirm that the “EV mode” “READY” is displayed on the
instrument cluster or the engine is running.
 NOTE
CLEARING DIAGNOSTIC CODE(S) FROM THE BLUE LINK SYSTEM (GEN 1)
TSB #: 19-BE-010H Page 5 of 5
SUBJECT:
3. Turn the ignition ON and then OFF, wait 10 seconds, and repeat ignition
ON and OFF again.
4. Turn the vehicle engine on and allow engine to idle for 10 seconds.
Proceed to the next step.
5. Press the Blue Link button on the rear view mirror.
6. Wait for the system to prompt “Please say the name of the service”, and
then say “Vehicle Assist”.
7. System will confirm by stating “Vehicle Assist, you can say roadside
assistance, agent assistance, service link, quick tip, or main menu”.
Then say “Blue Link Service Complete”. This is a hidden command, so
the Blue Link interactive voice will not list it as an available option.
8. System will confirm by stating “Service complete please say Main Menu or
Goodbye”, then say “Goodbye”. Blue Link system will then disconnect
and end the call.
9. LEAVE ENGINE RUNNING FOR A MINIMUM OF 3 MINUTES, and then
turn the engine off.
10. Turn Engine ON and press the Blue Link button on the rear view mirror
11. Verify “A possible condition” message is no longer heard.
*
If the “A possible condition” message is still heard, repeat steps 3-11.
 NOTE
For HEV, confirm that the “EV mode” “READY” is displayed on the
instrument cluster or the engine is running.
 NOTE

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