017G(G) – Loss of Drive Power from Faulty Driveshaft – 2023 Genesis GV60

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Safety Recall Campaign 017G: Rear Inner Driveshaft Assemblies – Retailer Best Practice
February 2, 2024
Document Topic Date
• Remedy Not Available 02/02/2024
Recall Description
The subject vehicles contain rear inner driveshafts that could fracture due to improper heat treatment. A fractured inner driveshaft could result in a sudden loss of motive power while driving. A sudden loss of motive power while driving could increase the risk of a crash. Applicable Vehicles (Certain)
• 2023MY GV60 (JW1 EV) produced from 02/03/2023 – 03/25/2023 for sale in the U.S. Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release by GMA. Recommended Alternative Transportation:
A Courtesy Vehicle Program (CVP) vehicle or Service Valet should be provided to guests at the guest’s request.
• Please note that the Service Valet is available to the original owner for 3/36 ONLY.
• A CVP vehicle can be offered if vehicle is within or outside of 3/36.
• A Service Valet or CVP may also be required based on the repair procedure duration/wait and any other additional work on the vehicle that may need to be addressed during the guest’s visit.
Warranty Information:
Warranty information will be updated once remedy has been released by GMA. Parts Information:
Parts, if applicable, will be provided once a remedy has been released by GMA.
Sample Guest Talk Tracks:
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to the inner driveshaft which may result in a loss of motive power while driving, increasing the risk of a crash. Once a remedy is available, Genesis will notify you via First Class mail advising you to bring your vehicle to a Genesis
IMPORTANT: As required by federal law, retailers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Retailers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. retailer to have it applied at no cost to you.” Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified & completed by the retailer. Reception: Did you offer the guest Alternative Transportation?
□ Yes
□ No – Guest should be offered if they feel uncomfortable in the operation of his/her vehicle prior to the remedy being completed on his/her vehicle. In addition, Courtesy vehicle or Service Valet may be needed based on the recall procedure duration and any other additional work on the vehicle that may need to be addressed during the guest’s visit. Guest FAQ:
Q1: What is the issue?
A1: The subject vehicles contain rear inner driveshafts that could fracture due to improper heat treatment. A fractured inner driveshaft could result in a sudden loss of motive power while driving. Q2: What are the affected vehicles?
A2: Vehicles include the following for sale in the U.S.
• 2023MY GV60 (JW1 EV) produced from 02/03/2023 – 03/25/2023 Q3: What is the safety concern?
A3: A sudden loss of motive power while driving could increase the risk of a crash. Q4: Have there been any accidents or injuries?
A4: As of the filing to NHTSA on February 01, 2024, there are no crashes, injuries, fires, or fatalities attributable to this condition in the U.S. and Canada. Q5: Will a Retailer Stop Sale or Port Hold be issued?
A5: No, as the involved vehicles are no longer in factory production or offered for retail sale. Q6: What will be done during the recall service at the retailer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Genesis retailer for replacement of both rear inner driveshafts. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Genesis’s New Vehicle Limited Warranty. Additionally, Genesis will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail in late March 2024. Contact Reference:
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Genesis guests. Key Contact Information
Retailer Support Contact Information Description Parts Techline
WarrantyHELPLine Warranty Prior Approval(PA) Center
Service Lane Technology (SLT)
Xtime / AutoLoop / CDK Customer Support Genesis Customer Care GenesisRecall /Campaign Website
GenesisRoadside Assistance Name 1-844-436-6455
www.GenesisDealerUSA.com Parts > Mobis Parts Portal 1‐800‐325‐6604
1‐877‐446‐2922
[email protected]
1‐844-371-3808
[email protected]
[email protected] / 1-866-984-
6355
[email protected] / 1-877-850-
2010
Contact Information
1‐844‐340‐9741
customercare@genesis motorsusa.com www.genesis.com/us/recall 1-844-340-9742
Key Reference Information Parts ordering hotline for retailers Vehicle Technical Support for Genesis
WarrantyClaimquestionsfor Genesis Retailers
Warranty Prior Approval(PA) Center for Genesis Retailers
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management / Campaign Integration
/ OperationCodes
Description For Genesis Customer Care,
Connected Services and Roadside Assistance
Updated information for customers related to recall and service campaigns
Genesis Roadside Assistance Source Service Valet Appointment Scheduling Car Care Scheduling (Xtime) -Recall AppointmentNotification Parts – Campaign Parts Management (CPM) Procedure
Courtesy Vehicle (CVP)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall /Campaign Website NHTSAWebsite www.GenesisdealerUSA.com > Resources > Document Library > Services>ServiceValet>XtimeServiceValetSettingsGuide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK
As applicable; www.GenesisdealerUSA.com > Resources > Documents Library > Parts > Campaign Parts Management
www.GenesisdealerUSA.com > Service tab > CVP Fleet Management www.GenesisdealerUSA.com > Service tab > Tech Info
A listing of vehicles is located on WEBDCS> SERVICEtab> select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New,SRC, CPO,etc.) and Retailed.
www.genesis.com/us/recall www.safercar.gov

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-065
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America FEB 05, 2024 NHTSA Recall No. : 24V-065 Manufacturer Recall No. : 253 (H), 017G (G) Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 1,165 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2023-2023 Hyundai IONIQ 5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The subject vehicles include 206 model year 2023 Hyundai IONIQ 5 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : JAN 31, 2023 – FEB 27, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Hyundai IONIQ 6 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The subject vehicles include 913 model year 2023 Hyundai IONIQ 6 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : JAN 26, 2023 – MAR 06, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2023 Genesis GV60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The subject vehicles include 46 model year 2023 Genesis GV60 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : FEB 03, 2023 – MAR 25, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-065 Page 2 Description of Defect :
Description of the Defect : The subject vehicles contain rear inner driveshafts that could fracture due to improper heat treatment. A fractured inner driveshaft could result in a sudden loss of motive power while driving.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A sudden loss of motive power while driving could increase the risk of a
crash.
Description of the Cause : Out of specification tooling resulted in abnormal heat treatment during supplier manufacturing. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Bearing BRKT & Shaft ASSY Component Description : Rear Inner Drive Shaft Assembly Component Part Number : 49560-GI000 Supplier Identification : Component Manufacturer
Name : Hyundai WIA Address : 154, Jeongdong-ro
Seongsan-gu, Changwon Gyeongnam Foreign States
Country : Korea, Republic of Chronology :
Please see Attachment A for the requested chronology of events. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-065
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Hyundai dealer for replacement of the rear inner driveshaft. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out- of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy driveshafts were produced with proper heat treatment. The quenching oil supply hose was properly connected on January 20, 2023. Additionally eddy current testing (“ECT”) was implemented as an end of line inspection test starting November 3, 2023. Recall Schedule :
Description of Recall Schedule : Dealer and owner notifications are tentatively planned for mailing during
the specified dates.
Planned Dealer Notification Date : MAR 25, 2024 – MAR 25, 2024
Planned Owner Notification Date : MAR 25, 2024 – MAR 25, 2024
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-065
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America FEB 01, 2024 NHTSA Recall No. : 24V-065 Manufacturer Recall No. : 253 (H), 017G (G) Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 1,165 Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2023-2023 Hyundai IONIQ 5 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The subject vehicles include 206 model year 2023 Hyundai IONIQ 5 vehicles produced on the specified dates by Hyundai Motor Company (“HMC”) for sale in the
U.S. market.
Production Dates : JAN 31, 2023 – FEB 27, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2023-2023 Hyundai IONIQ 6 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The subject vehicles include 913 model year 2023 Hyundai IONIQ 6 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : JAN 26, 2023 – MAR 06, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2023-2023 Genesis GV60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The subject vehicles include 46 model year 2023 Genesis GV60 vehicles produced on the specified dates by HMC for sale in the U.S. market.
Production Dates : FEB 03, 2023 – MAR 25, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-065 Page 2 Description of Defect :
Description of the Defect : The subject vehicles contain rear inner driveshafts that could fracture due to improper heat treatment. A fractured inner driveshaft could result in a sudden loss of motive power while driving.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A sudden loss of motive power while driving could increase the risk of a
crash.
Description of the Cause : Out of specification tooling resulted in abnormal heat treatment during supplier manufacturing. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Bearing BRKT & Shaft ASSY Component Description : Rear Inner Drive Shaft Assembly Component Part Number : 49560-GI000 Supplier Identification : Component Manufacturer
Name : Hyundai WIA Address : 154, Jeongdong-ro
Seongsan-gu, Changwon Gyeongnam Foreign States
Country : Korea, Republic of Chronology :
Please see Attachment A for the requested chronology of events. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-065
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Hyundai dealer for replacement of both rear inner driveshaft(s). This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty.
Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy driveshafts were produced with proper heat treatment. The quenching oil supply hose was properly connected on January 20, 2023. Additionally eddy current testing (“ECT”) was implemented as an end of line inspection test starting November 3, 2023. Recall Schedule :
Description of Recall Schedule : Dealer and owner notifications are tentatively planned for mailing during
the specified dates.
Planned Dealer Notification Date : MAR 25, 2024 – MAR 25, 2024
Planned Owner Notification Date : MAR 25, 2024 – MAR 25, 2024
* NR – Not Reported

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