Recall 217 – Illegible Instrument Cluster Display – 2022 Hyundai Santa Fe HEV & Santa Fe PHEV

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that certain 2022 model year Santa Fe Hybrid and Santa Fe Plug-in vehicles in the U.S. and Canadian markets fail to conform to Federal Motor Vehicle Safety Standard No. 101, “Controls and Displays.” Hyundai is initiating recall campaign 217, a noncompliance recall to repair a condition involving the instrument panel cluster display. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. Our records indicate that your vehicle is affected by this campaign. What is the problem? The instrument panel (“IP”) cluster liquid-crystal display (“LCD”) in the subject vehicles may invert the image on the screen upon vehicle startup, making the display illegible. If an instrument cluster is illegible, it will not show information such as vehicle speed or safety system warnings, which can increase the risk of a crash. What will Hyundai do? Your Hyundai dealer will replace the IP cluster. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure by visiting www.HyundaiUSA.com/us/en/dealer-locator or calling 1-855-371-9460. The actual time required to perform this procedure on your vehicle will take less than one hour, however your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2022 Santa Fe Hybrid and 2022 Santa Fe Plug-in IP Cluster Display Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-00K Hyundai Recall Number: 217 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. • This repair will be performed at NO CHARGE to you. • For updated information, you can visit: www.HyundaiUSA.com/Campaign217

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Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair Technical Service Bulletin GROUP NUMBER RECALL 22-01-025H DATE MODEL(S) FEBRUARY, 2022 SANTA FE HYBRID (TM HEV) SANTA FE PLUG-IN HYBRID (TM PHEV) SUBJECT: DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) Description: Certain 2022 Santa Fe Hybrid (TM HEV) and Santa Fe Plug-In Hybrid (TM PHEV) instrument panel (“IP”) cluster liquid-crystal display (“LCD”) may have been produced with incorrect resistors resulting in the possibility of an inverted image of associated controls, gauges, and telltale indicators upon startup of the vehicle at extremely low temperatures. This bulletin provides the procedure to remove and replace the instrument cluster. Applicable Vehicles: Certain 2022 MY Santa Fe Hybrid (TM HEV) and Santa Fe Plug-In Hybrid (TM PHEV) produced from 10/25/2021 – 12/01/2021 equipped with all digital instrument cluster (Supervision) display. *** Dealer Stock and Retail Vehicles *** As required by federal law, dealer must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the service department, access the “Vehicle Information” via WEBDCS to identify open Campaigns/Recalls.  IMPORTANT DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 2 of 11 SUBJECT: Parts Information: PART NAME MODEL PREVIOUS PART NUMBER NEW PART NUMBER INSTRUMENT CLUSTER SANTA FE HYBRID (TM HEV) 94011-CL020 94011-CL020QQH SANTA FE PLUG-IN HYBRID (TM PHEV) 94031-CL020 94031-CL020QQH Warranty Information: MODEL OP. CODE OPERATION OP. TIME CAUSAL PART NATURE CAUSE SANTA FE HYBRID (TM HEV) 11D231R0 CLUSTER REPLACEMENT, MILEAGE TRANSFER, AND VARIANT CODING 0.6 M/H 94011-CL020QQH M34 ZZ3 SANTA FE PLUG-IN HYBRID (TM PHEV) 94031-CL020QQH NOTE 1: Submit Claim on Campaign Claim Entry Screen. NOTE 2: If a part that is not covered by this recall is found in need of replacement while performing this recall and the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work. NOTE 3: Claim must include a STUI picture of the original instrument cluster with the mileage clearly visible. If not included, claim will be subject to debit. NOTE 4: Ensuring that the correct mileage is written to the new cluster will prevent dealer from having to absorb the cost to perform the repair again. HMA is not responsible if another replacement instrument cluster is required due to incorrect mileage input by the dealer and it will not be covered under warranty. Service Procedure: INSTRUMENT CLUSTER REPLACEMENT AND MILEAGE WRITING OVERVIEW Refer to the QR code or link below for guided video information: https://vimeo.com/678297167/a2b508e6e7 Remove the Old Instrument Cluster Install the New Instrument Cluster and Conduct Variant Coding Using the GDS Tool Remove the New Instrument Cluster and Reinstall the Old Instrument Cluster to Retrieve the Mileage Using the GDS Tool Remove the Old Instrument Cluster and Reinstall the New Instrument Cluster to Write in the Mileage Using the GDS Tool DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 3 of 11 SUBJECT: INSTRUMENT CLUSTER REMOVAL 1. With ignition in the OFF position, use a screwdriver or panel popper and carefully remove the cluster fascia panel (A). Pry or pull the cluster fascia outward towards the direction of the steering wheel. 2. Remove the cluster ( Remove the cluster (BB) from the housing a) from the housing after fter r removing emoving the 4the 4 screwscrews (s (one lefone left, one right, and two t, one right, and two lower).lower). 3. Disconnect the instrument cluster connecter (C) and then remove the cluster (D). A B D C Be careful when removing the cluster fascia to avoid/prevent any scratches. CAUTION ! Keep the old instrument cluster close by because the entire procedure involves swapping of the old and new clusters back and forth. This procedure will occur during the mileage writing. NOTICE DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 4 of 11 SUBJECT: 4. Install the new instrument cluster and turn the ignition to the ON position. VARIANT CODING 5. Connect/Pair the GDS to the vehicle. Select “S/W Management”. 6. Scroll down the list to select “Cluster Module(Supervision)”, and then select “CLU Variant Coding”. A “Coding Error” message will appear, which means the instrument cluster requires variant coding. NOTICE DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 5 of 11 SUBJECT: 7. Select “OK”. 8. Select “OK”. DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 6 of 11 SUBJECT: 9. Select “OK” to start the variant coding process. 10. The instrument cluster is now variant coded. Select “OK” to confirm. MILEAGE WRITING 11. Remove the new instrument cluster, and reinstall the old instrument cluster. Using STUI, take a picture of the instrument cluster and write down the mileage. Make sure the mileage is clearly visible on the cluster. This picture will be needed for claim submission. In this example the mileage is 1794. The “Coding Error” message should disappear from the instrument cluster. NOTICE Leave the vehicle in ignition ON position, do not disconnect the GDS from the vehicle, and proceed to the next step. NOTICE DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 7 of 11 SUBJECT: 12. Under “Cluster Module (Supervision) category, select “Odometer Setting (Instrument Cluster Replacement)”. 13. Enter the technician’s log in ID and then select “OK”. 14. Select “Retrieve Mileage”. DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 8 of 11 SUBJECT: 15. Select “OK”. 16. Enter the mileage from the old instrument cluster and then select “OK”. Ensure the correct mileage is entered before selecting “OK”. CAUTION ! DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 9 of 11 SUBJECT: MILEAGE TRANSFER/WRITING ONTO THE NEW INSTRUMENT CLUSTER 17. Pop up message confirming the retrieval of the mileage from the old instrument cluster was successful. Select “OK”. 18. Remove the old instrument cluster and reinstall the new instrument cluster. 19. After installing the new instrument cluster, select “Write Mileage”. Leave the vehicle in ignition ON position, and do not disconnect the GDS from the vehicle, and proceed to the next step. NOTICE DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 10 of 11 SUBJECT: 20. Confirm the VIN and mileage are correct before selecting “OK”. 21. Mileage writing is completed. Select “OK”. The odometer mileage can ONLY be written one time. If the incorrect mileage was written onto the instrument cluster, then another new part will need to be replaced along with rewriting the mileage. If another instrument cluster requires replacement due to incorrect mileage writing, it will not be covered under warranty. CAUTION ! This step is very important, so completely ensure the VIN and mileage are correct. NOTICE DIGITAL INSTRUMENT CLUSTER (SUPERVISION) REPLACEMENT (RECALL 217) TSB #: 22-01-025H Page 11 of 11 SUBJECT: 22. Confirm the mileage displayed on the new instrument cluster is correct. 23. Turn the ignition OFF and reinstall all parts in reverse order of removal.

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This notice applies to your Hyundai, VIN: Dear This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that certain 2022 model year Santa Fe Hybrid and Santa Fe Plug-in vehicles in the U.S. and Canadian markets fail to conform to Federal Motor Vehicle Safety Standard No. 101, “Controls and Displays.” Hyundai is initiating recall campaign 217, a noncompliance recall to repair a condition involving the instrument panel cluster display. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. Our records indicate that your vehicle is affected by this campaign. What is the problem? The instrument panel (“IP”) cluster liquid-crystal display (“LCD”) in the subject vehicles may invert the image on the screen upon vehicle startup, making the display illegible. If an instrument cluster is illegible, it will not show information such as vehicle speed or safety system warnings, which can increase the risk of a crash. What will Hyundai do? Your Hyundai dealer will replace the IP cluster. This procedure will be performed at NO CHARGE to you. What should you do? Please contact your nearest Hyundai dealer to schedule this procedure by visiting www.HyundaiUSA.com/us/en/dealer-locator or calling 1-855-371-9460. The actual time required to perform this procedure on your vehicle will take less than one hour, however your vehicle may be needed longer. Therefore, we recommend scheduling a service appointment to minimize inconvenience. If you have other questions If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect without charge, or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov. Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you. Hyundai Motor America Hyundai Motor America P.O. Box 20839 Fountain Valley, CA 92728-9937 IMPORTANT SAFETY RECALL 2022 Santa Fe Hybrid and 2022 Santa Fe Plug-in IP Cluster Display Importante Retiro del Mercado por Motivos de Seguridad — Si tiene preguntas llama 1-800-633-5151 y oprima “8” NHTSA Recall Number: 21V-00K Hyundai Recall Number: 217 This is an important Safety Recall. • Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. • This repair will be performed at NO CHARGE to you. • For updated information, you can visit: www.HyundaiUSA.com/Campaign217

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Recall 217 – Instrument Panel (IP) Cluster Display – Dealer Best Practice January 05, 2022 Updates to this Document Date • Remedy Not Available 01/05/2022 As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must also perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair. Description of Campaign: Hyundai is initiating recall campaign 217, a noncompliance recall to repair a condition involving the instrument panel cluster display in certain Hyundai vehicles in the U.S. and Canadian markets. Hyundai is conducting this action to ensure the safety of its vehicles for Hyundai customers. The instrument panel (“IP”) cluster liquid-crystal display (“LCD”) in the subject vehicles may have been produced with incorrect resistors resulting in the possibility of an inverted image of associated controls, gauges, and telltale indicators upon startup of the vehicle at extremely low temperatures. As such, the subject vehicles may not meet the requirements set forth in Federal Motor Vehicle Safety Standard (“FMVSS”) 101 – “Controls and Displays.” This condition will not suddenly occur during normal driving. Affected Vehicles: • Certain 2022 Hyundai Santa Fe Hybrid (TM HEV) produced on October 25, 2021 through December 1, 2021 by Hyundai Motor Company (HMC) for sale in the U.S. market. • Certain 2022 Hyundai Santa Fe Plug-in Hybrid (TM PHEV) produced on October 25, 2021 through December 1, 2021 by Hyundai Motor Company (HMC) for sale in the U.S. market. ➢ To check vehicle specific recall and campaign applicability, access the “Vehicle Information” screen via WebDCS ➢ For this recall, please note that there are some vehicles currently in dealer stock. Remedy Information: Remedy is currently under development. Recommended Alternative Transportation: It is recommended that Service Rental Cars (SRCs) are made available for customers that are concerned with the safe operation of their vehicle prior to release of final remedy. Additionally, it is advisable to utilize a SRC while final remedy repairs are being completed. Best Practice Checklist This section should be focused on only best practices that pertain to that campaign Reservation: Did you check WebDCS for additional campaigns or recalls?  Yes  No Reception: Did you offer the customer Alternative Transportation?  Yes  No Additional Training & Resources Hyundai Learning Portal Remedy is currently under development. Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Hyundaidealer.com A WebDCS announcement will be provided on Hyundaidealer.com informing dealers of a remedy not yet available for this recall. Warranty Additional warranty information will be provided once a remedy has been released by HMA. Parts Parts, if applicable, will be provided once a remedy has been released by HMA. Customer FAQ Q1: What is the safety concern? A1: Certain controls, gauges, and telltale indicators could, if illegible, increase the risk of a crash or injury. Q2: What will be done during the recall service at the dealer? A2: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the IP cluster replaced. This remedy will be offered at no cost for all affected customers. Hyundai will provide reimbursement to owners for repairs according to the plan submitted to NHTSA on May 16, 2018. Q3: When will owners be notified? A3: Owners will be notified beginning in late February 2022. NHTSA has been notified of this recall. Reference Please see the following page for commonly referred to contacts. Key Contact Information Dealer Support Contact Information Description Parts [email protected] 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Vehicle Technical Support for Hyundai Dealer Technicians Warranty HELPREP Line 1‐877‐446‐2922 Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center [email protected] Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall / Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Hyundai Customer Care Center (General Questions) 1‐800‐633‐5151 Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 Hyundai Roadside Assistance Key Reference Information Name Source Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com Car Care Scheduling (Xtime) – Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling Car Care Scheduling (Xtime) – Recall Appointment Notification 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” Parts – Campaign Parts Management (CPM) Procedure As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website www.hyundaiusa.com/recall NHTSA Website www.safercar.gov

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-00K The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hyundai Motor America Submission Date : DEC 28, 2021 NHTSA Recall No. : 21V-00K Manufacturer Recall No. : 217 Manufacturer Information : Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue Fountain Valley CA 92708 Company phone : 800-633-5151 Population : Number of potentially involved : 714 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Hyundai Santa Fe HEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject vehicles include 293 model year 2022 Hyundai Santa Fe HEV vehicles produced on October 25, 2021 through December 1, 2021 by Hyundai Motor Company (“HMC”) in Korea for sale in the U.S. market. Production Dates : OCT 25, 2021 – DEC 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2022 Hyundai Santa Fe PHEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The subject vehicles include 421 model year 2022 Hyundai Santa Fe PHEV vehicles produced on October 25, 2021 through December 1, 2021 by Hyundai Motor Company (“HMC”) in Korea for sale in the U.S. market. Production Dates : OCT 25, 2021 – DEC 01, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 21V-00K Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The instrument panel (“IP”) cluster liquid-crystal display (“LCD”) in the subject vehicles may have been produced with incorrect resistors resulting in the possibility of an inverted image of associated controls, gauges, and telltale indicators upon startup of the vehicle at extremely low temperatures. As such, the subject vehicles could fail to meet the requirements set forth in Federal Motor Vehicle Safety Standard (“FMVSS”) 101 – “Controls and Displays.” This condition will not suddenly occur during normal driving. FMVSS 1 : 101 – Control and displays FMVSS 2 : NR Description of the Safety Risk : Certain controls, gauges, and telltale indicators could, if illegible, increase the risk of a crash or injury. Description of the Cause : The IP cluster assembly was produced with an incorrect resistor causing abnormal internal resistance in the cluster’s LCD. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Cluster Assy-Instrument Component Description : Instrument panel cluster display Component Part Number : 94011-CL020, 94031-CL020 Supplier Identification : Component Manufacturer Name : Mobis Address : 95, Sayang 2-gil Munbaek-myeon, Jincheon-gun Chungcheongbuk-do Foreign States Country : Korea, Republic of Chronology : November 2021 On November 26, 2021, HMC discovered a condition on a HEV vehicle in which the IP cluster’s LCD displayed an inverted image. HMC began investigating manufacturing records for potential causes. Part 573 Safety Recall Report 21V-00K Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 On December 16, 2021, NASO was notified by HMC of a concern involving recent IP clusters with incorrect resistors that were installed into certain Hyundai Santa Fe HEV/PHEV vehicles. NASO conducted a review of field information and did not locate any related incidents in the U.S. market; however, based on HMC and the assembly plant’s information, NASO escalated the investigation to its Technical Review Committee for further assessment. On December 20, NASO convened its North America Safety Decision Authority and decided to initiate a new recall for all affected vehicles in the U.S. market. Regarding field claim counts from all available data sources at the time of the filing, Hyundai is not aware of any incidents, crashes, fires, or injuries related to the defect condition in the U.S. Description of Remedy : Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the IP cluster replaced. This remedy will be offered at no cost for all affected customers. Hyundai will provide reimbursement to owners for repairs according to the plan submitted on May 16, 2018. How Remedy Component Differs from Recalled Component : The remedy component contains the correctly specified resistor for the LCD. Identify How/When Recall Condition was Corrected in Production : The corrected cluster assemblies were implemented as a production running change on December 6, 2021. Recall Schedule : Description of Recall Schedule : Notifications will begin no later than February 25, 2022. Planned Dealer Notification Date : FEB 25, 2022 – FEB 25, 2022 Planned Owner Notification Date : FEB 25, 2022 – FEB 25, 2022 * NR – Not Reported

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