NHTSA Campaign Number: 17V617
Manufacturer Hyundai
Motor America
Components SEAT BELTS
Potential Number of Units Affected 443,545
Seat Belt Linkage Detaches from Pretensioner
If the seat belt linkage detaches from the seat belt anchorage, it can not properly restrain the occupant in the event of a crash, increasing the risk of injury.
Summary
Hyundai Motor America (Hyundai) is recalling certain 2011-2014 Sonata and 2011-2015 Sonata Hybrid vehicles previously repaired under recall campaign 17V-152. The seat belt linkages for both front seat belts may detach from the seat belt anchor pretensioners.
Remedy
Hyundai will notify owners, and dealers will again verify the connection between the seat belt linkage and the pretensioner and additionally install a warning label to prevent future seat belt linkage detachment, free of charge. The recall is expected to begin in October 2017. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 169.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Important Recall 169 Information
Date: October 23, 2017
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 169: Sonata YF and Sonata YF HEV Seat Belt Anchor Pretensioner Warning Label (Remedy Not Yet Available)
Affected Vehicles
Hyundai has announced, but not yet launched, a voluntary safety recall in the United States to install warning labels to the anchor pretensioner connection points in certain model year 2011-2014 Sonatas and model year 2011-2015 Sonata Hybrids.
Description
In March of 2017 Hyundai decided to conduct a voluntary safety recall (Recall 160) in the United States to verify the connection between the front seat belt linkage and the seat belt anchor pretensioner connectors on model year 2011-2014 Sonatas manufactured by Hyundai Motor Manufacturing Alabama and model year 2011-2015 Sonata Hybrids manufactured by Hyundai Motor Company. In August 2017 Hyundai decided to amend this voluntary recall by including the installation of warning labels to the anchor pretensioner connection points. Hyundai is initiating this action to emphasize and clarify the importance of a properly connected anchor pretensioner.
Parts
- Warning labels will be shipped to each dealer at a later date. Additional details will be provided when the recall remedy is available.
Service Action
- We are currently making preparations to implement the recall remedy. A Technical Service Bulletin (TSB) will be provided when the remedy is available.
- Vehicles shown as affected by:
- Recall 160: Follow the existing service procedure outlined in the Recall 160 Technical Service Bulletin.
- Recall 169: Vehicles previously affected by Recall 160, that had the procedure completed as of the date of this notice will now show as Recall 169. These vehicles will need to come back to the dealership to have warning labels installed to the anchor pretensioner connection points. We are currently making preparations to implement the recall remedy. A Technical Service Bulletin (TSB) will be provided when the remedy is available.
- Refer to the below Customer FAQ.
Customer Notification
This recall has been posted to the NHTSA website, and you may receive phone calls from customers with questions regarding this matter. Hyundai will notify all owners of the vehicles affected by Recall 169 to return their vehicles to their Hyundai dealers for inspection. Customer notification letters of the recall are scheduled to be mailed beginning in November, 2017.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Customer FAQ
Q1: What is the issue?
A1: The front seat belt assembly in the Hyundai Sonata incorporates a seat belt anchor pretensioner fastened to the vehicle’s inner sill structure. If during vehicle assembly or service/repair, the connector does not fully latch when the linkage is pressed onto the connector, the seat belt can detach from the anchor pretensioner. If the seat belt linkage detaches from the anchor pretensioner in a collision, the risk of injury to the occupant is increased.
Q2: What will be done during the recall service at the dealer?
A2: In March of 2017 Hyundai notified you that a Hyundai dealer will verify the connection between the seat belt linkage and the anchor pretensioner’s cable connector for both front seat belts.
Now, in addition to verifying the connection between the seat belt linkage and the anchor pretensioner, a Hyundai dealer will attach a warning label to the anchor pretensioner latch housings on both front seat belts.
Q3: Should customers have their Sonata inspected at their local dealer to make sure the cars are safe?
A3: We are currently making preparations to implement the recall remedy. Owners will be mailed notification letters beginning in November, 2017.
| Key Contact Information | ||
| Dealer Support | Contact Information | Description |
| Parts | [email protected] 1-800-545-4515 | Parts ordering hotline |
| Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Warranty Prior Approval (PA) Center | 1‐844-371-3808 | Warranty Prior Approval (PA) Center for Hyundai Dealers |
| Xtime Technical Support | [email protected] 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall / Campaign Questions) | 1‐855‐671‐3059 | Customer questions or concerns related to recall or service campaigns |
| Hyundai Recall / Campaign Website | www.hyundaiusa.com/campaign169 | Updated information related to the specific recall or service campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | Customers general questions, non‐campaign related |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
| Name | Source |
| Campaign Central | Consolidated repository of recall and service campaign info. Located on the service tab homepage in www.HyundaiDealer.com |
| Car Care Scheduling (Xtime) – Tutorials | www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com > Service tab |
| Technical Service Bulletin (TSB) | www.HyundaiDealer.com > Service tab > Hyundai Tech Info |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock and Retailed. |
| Recall Campaign Website | www.hyundaiusa.com/recall www.hyundaiusa.com/campaign169 |
| NHTSA Website | www.safercar.gov |
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