Recall 165: 2017 Hyundai Santa Fe Sport Driver’s Seat Belt Anchor Bolt (TSB #17-01-048)

NHTSA Campaign Number: 17V365
Manufacturer Hyundai Motor America
Components SEAT BELTS
Potential Number of Units Affected 17,160

 

Driver’s Seat Belt Anchor not Fastened Correctly

If the bolt was not sufficiently tightened, driver’s seat belt may come unanchored in a collision, increasing the risk of injury to the occupant.

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2017 Santa Fe Sport vehicles.

In the affected vehicles, the bolt for the driver’s seat belt anchor might not have been sufficiently tightened during assembly.

 

Remedy

Hyundai will notify owners and dealers will verify that the driver’s seatbelt anchor is properly secured, free of charge.

The recall began July 7, 2017.

Owner’s may contact Hyundai customer service at 1-800-633-5151.

Hyundai’s number for the recall is 165.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Hyundai has a Recall

 

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Important Recall 165 Information

 

Date: June 12, 2017

 

Attn: Dealer Principal/General Manager/Service Manager/Parts Manager

Subject: Recall 165: Santa Fe Sport Driver’s Seat Belt Anchor Bolt (TSB #17-01-048)

 

***IMPORTANT Dealer Stock and Retail Vehicles***

As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

 

Affected Vehicles

Hyundai has launched a safety recall in the United States to verify the proper connection between the driver’s seat belt anchor and to the vehicle’s inner sill structure on certain Model Year 2017 and 2018 Hyundai Santa Fe Sport vehicles.

 

Description

The driver’s seat belt anchor in the Hyundai Santa Fe Sport is attached to the vehicle’s inner sill structure with a bolt.  The bolt may not have been properly torqued during vehicle assembly.  If the driver’s seat belt detaches from the anchor point in a collision, the risk of injury to the occupant is increased.

NOTE: This issue does not affect the front passenger seat belt assembly.  

Parts

• N/A. No part replacement is required for this procedure.

 

Service Action

• The Technical Service Bulletin (TSB) #17-01-048 was published 06/12/17, and describes the service procedure to verify the proper connection between the driver’s seat belt anchor and to the vehicle’s inner sill structure.
• Check your dealership’s affected VIN list in WebDCS under the Service tab > Uncompleted Campaign VIN List.

Vehicles not identified as impacted by an open recall can be immediately released for sale.

• Refer to the below Customer FAQ.

 

Customer Notification

This recall has been posted to the NHTSA website, and you may receive phone calls from customers with questions regarding this matter.  Hyundai will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers for inspection. Customer notification letters of the recall are scheduled to be mailed beginning in July, 2017.

 

Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.

 

Hyundai Motor America

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Customer FAQ

 

Q1: What is the issue? 

A1: The driver’s seat belt anchor in the Hyundai Santa Fe Sport is attached to the vehicle’s inner sill structure with a bolt.  The bolt may not have been properly torqued during vehicle assembly.  If the driver’s seat belt detaches from the anchor point in a collision, the risk of injury to the occupant is increased.

NOTE: This issue does not affect the front passenger seat belt assembly.

 

Q2: What will be done during the recall service at the dealer?

A2: Hyundai will notify all owners of affected vehicles by first class mail to return to their Hyundai dealer to verify the proper connection between the driver’s seat belt anchor and to the vehicle’s inner sill structure.

 

Q3: Should customers have their Santa Fe Sport vehicles inspected at their local dealer to make sure the cars are safe?

A3: Yes.  This is a simple service procedure.  Customers will receive written notification of the recall by first class mail.

 

Q4: When will owners be notified?

A4: Owners will be mailed notification letters beginning in July, 2017.

 

Q5: Can the recall service be performed now?  (prior to receiving notice)

A5: Yes.  Customers can contact their local Hyundai dealer to schedule a service appointment.

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	Key Contact Information
Dealer Support	Contact Information	Description
Parts	[email protected] 1-800-545-4515	Parts ordering hotline
Techline	1‐800‐325‐6604	Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line	1‐877‐446‐2922	Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center	1‐844-371-3808	Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support	[email protected] 1‐866‐984‐6355	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support	Contact Information	Description
Hyundai Customer Care Center (Recall / Campaign Questions)	1‐855‐671‐3059	Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website	www.hyundaiusa.com/campaign165	Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)	1‐800‐633‐5151	Customers general questions, non‐campaign related
Hyundai Roadside Assistance	1-800-243-7766	Hyundai Roadside Assistance

 

	Key Reference Information
Name	Source
Campaign Central	Consolidated repository of recall and service campaign info.  Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials	www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification	1.     Log into Xtime 2.     Under the menu at the top left, select ‘CONFIGURE’ 3.     Under the dealership tab, click “EMAIL COMMUNICATION” 4.     Slide the toggle to “ADVANCED” 5.     Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure	As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program	www.HyundaiDealer.com > Service tab
Technical Service Bulletin (TSB)	www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing	A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock and Retailed.
Recall Campaign Website	www.hyundaiusa.com/recall www.hyundaiusa.com/campaign165
NHTSA Website	www.safercar.gov

 

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Technical Service Bulletin	GROUP RECALL	NUMBER 17-01-048
	DATE June, 2017	MODEL(S) Santa Fe Sport (AN)
SUBJECT: 2017-2018 SANTA FE SPORT (AN) DRIVER’S SEAT BELT ANCHOR BOLT INSPECTION (RECALL CAMPAIGN 165)

 

 

*IMPORTANT

*** Dealer Stock and Retail Vehicles *** Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty Vehicle Information” screen via WEBDCS to identify open Campaigns.

 

Description: The driver’s seat belt anchor in the Hyundai Santa Fe Sport (AN) is attached to the vehicle’s inner sill structure with a bolt.  The bolt may not have been properly torqued during vehicle assembly.  If the driver’s seat belt detaches from the anchor point in a collision, the risk of injury to the occupant is increased. This bulletin describes the procedure to inspect the driver’s seat belt anchor bolt to confirm it is properly torqued.

NOTE: This issue does not affect the front passenger seat belt assembly.

 

NOTICE

Parts – No part replacement is required for this procedure. Please note this is a simple inspection that can be performed in the dealer’s service drive in less than 15 minutes.

 

 

Applicable Vehicles:  

2017-2018 MY Santa Fe Sport (AN) Vehicles [VINs starting with 5NM]

 

Warranty Information:

Model	Op Code	Operation	Op Time	Causal Part No.	Nature Code	Causal  Code
Santa Fe Sport (AN)	71CA15R0	Seat Belt Anchor Bolt Inspection	0.2 M/H	88810-4Z500NBC	B15	ZZ7

 

NOTE 1: Submit Claim on Campaign Claim Entry Screen

NOTE 2: If a part is found in need of replacement while performing Recall 165 and the affected part is still under warranty, please submit a separate claim using the same Repair Order.

If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.

 

Tools & Equipment Required:

Tool Name	Image	Remark
Torque Wrench		Nominal Torque:  (47NM or 34.7 ft-lbs)

 

Service Procedure:

1. Move the driver seat forward to allow access to the driver seat belt anchor bolt (A) located by the lower B pillar trim (B). To access the bolt, pull the anchor bolt cover (C) up to expose the anchor bolt.

 

2. Set the torque wrench to nominal (47NM or 34.7 ft-lbs). Apply torque to the anchor bolt until it is tightened to spec.

 

3. Reseat the anchor bolt cover over the anchor bolt and move the driver seat

 

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https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V365-6762.pdf

 

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https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V365-0503.pdf

 

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