Recall 256 – Trunk Emergency Release May Fail – 2015-2016 Hyundai Elantra

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-146
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Hyundai Motor America FEB 23, 2024 NHTSA Recall No. : 24V-146 Manufacturer Recall No. : 256 Manufacturer Information :
Manufacturer Name : Hyundai Motor America Address : 10550 Talbert Avenue
Fountain Valley CA 92708
Company phone : 800-633-5151
Population :
Number of potentially involved : 186,588 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2015-2016 Hyundai Elantra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Based on manufacturing records, the affected vehicles include 135,074 model year 2015-2016 Hyundai Elantra vehicles produced within the specified production date range by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. market.
Production Dates : FEB 02, 2015 – DEC 22, 2015
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2015-2016 Hyundai Elantra Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : Based on manufacturing records, the affected vehicles include 51,514 model year 2015-2016 Hyundai Elantra vehicles produced within the specified production date range by Hyundai Motor Company (“HMC”) for sale in the U.S. market.
Production Dates : DEC 26, 2014 – OCT 28, 2015
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged in this condition, any attempt to manually release the pawl to open the trunk could result in the pawl becoming damaged. FMVSS 1 :
401 – Internal trunk release Part 573 Safety Recall Report 24V-146 Page 2 FMVSS 2 : NR
Description of the Safety Risk : A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.”
Description of the Cause : The pawl material is insufficient at withstanding environmental conditions involving high ambient temperature. Identification of Any Warning
that can Occur : The trunk lid may require increased effort to open from the latched position. Involved Components : Component Name 1 : LATCH ASSY-TRUNK LID
Component Description : Trunk latch assembly (standard key release) Component Part Number : 81230-3X000 Component Name 2 : LATCH ASSY-TRUNK LID
Component Description : Trunk latch assembly (keyless release) Component Part Number : 81230-3X010 Supplier Identification : Component Manufacturer
Name : Daedong Hi-Lex INC
Address : 43, Namdongdong-ro 78beon-gil
Namdong-gu Incheon Foreign States 21692 Country : Korea, Republic of Chronology :
See Attachment A for the testing events leading to noncompliance decision. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-146
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : All owners of the subject vehicles will be notified by first class mail with
instructions to bring their vehicles to a Hyundai dealer to have the trunk latch base sub-assembly replaced. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy trunk latch base pawl contains improved material increasing its resistance to thermal contraction.
N/A Recall Schedule :
Description of Recall Schedule : Notifications will be mailed in accordance with the specified dates.
Planned Dealer Notification Date : APR 15, 2024 – APR 15, 2024
Planned Owner Notification Date : APR 15, 2024 – APR 15, 2024
* NR – Not Reported

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Safety Recall Campaign 256: Trunk Latch – Dealer Best Practice
February 27, 2024
Document Topic Date
• Remedy Not Available 02/27/2024
Recall Description
The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged in this condition, any attempt to manually release the pawl to open the trunk could result in the pawl becoming damaged. A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” Applicable Vehicles (Certain)
• 2015-16MY Hyundai Elantra (MD) produced from 12/26/2014 to 10/28/2015 built by Hyundai Motor Company (“HMC”)
• 2015-16MY Hyundai Elantra (UD) produced from 02/02/2015 to 12/22/2015 built by Hyundai Motor Manufacturing Alabama (“HMMA”) Remedy Information
This remedy is currently under development and additional information will be provided once it has been developed for release by HMA. Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers who do not feel safe operating their vehicle until a remedy is available. In addition, a SRC may be required based on any other additional work on the vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.
Warranty Information
Warranty information will be updated once remedy has been released by HMA. Parts Information
Parts, if applicable, will be provided once a remedy has been released by HMA.
IMPORTANT: As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers must perform all open recalls on used vehicles, demo, and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
To check vehicle specific recall applicability, access the “Vehicle Information” screen via WebDCS. Additional Training & Resources
Applicable training courses related to this recall, if applicable, will be provided once a remedy has been released by HMA. Sample Customer Talk Tracks
1. For Customers on the phone:
“I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to the vehicle’s trunk latch which could become inoperable, preventing the trunk lid from opening and which could increase the risk of injury to occupants in an emergency. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied at no cost to you.” 2. For Customers in the service lane:
“During your visit today, I checked your vehicle for any open campaigns or recalls and found that your vehicle has an open recall without an available remedy. The recall states that it is a condition relating to the vehicle’s trunk latch which could become inoperable, preventing the trunk lid from opening and which could increase the risk of injury to occupants in an emergency. Once a remedy is available, Hyundai will notify you via First Class mail advising you to bring your vehicle to a Hyundai dealer to have it applied at no cost to you.” Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
□ Yes
□ No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership if remedy/repair(s) are available. Reception: Did you offer the customer Alternative Transportation?
□ Yes
□ No – Customer should be offered if they feel unsafe in the operation of their vehicle prior to the release of the official remedy. Customer FAQs
Q1: What is the issue?
A1: The trunk latch pawl in the subject vehicles can thermally contract when exposed to high ambient temperature. While engaged in this condition, any attempt to manually release the pawl to open the trunk could result in the pawl becoming damaged. Q2: What are the affected vehicles?
A2: Affected vehicles include the following:
• 2015-16MY Hyundai Elantra (MD) produced from 12/26/2014 to 10/28/2015 built by Hyundai Motor Company (“HMC”) for sale in the U.S. Market
• 2015-16MY Hyundai Elantra (UD) produced from 02/02/2015 to 12/22/2015 built by Hyundai Motor Manufacturing Alabama (“HMMA”) for sale in the U.S. Market Q3: What is the safety concern?
A3: A damaged pawl could prevent opening of the trunk lid through actuation of the emergency trunk release, which could increase the risk of injury to occupants. As such, the involved vehicles might not comply with Federal Motor Vehicle Safety Standard No. 401, “Interior Trunk Release.” 2 Q4: Have there been any accidents or injuries?
A4: There are no crashes, injuries, fires, or fatalities attributable to this condition in the U.S. or Canada. Q5: Will a Dealer Stop Sale be issued?
A5: No, as the involved vehicles are no longer in production or offered for retail sale. Q6: What will be done (planned remedy) during the recall service at the dealer?
A6: All owners of the subject vehicles will be notified by first class mail with instructions to bring their vehicles to a Hyundai dealer to have the trunk latch base sub-assembly replaced. This remedy will be offered at no cost to owners for all affected vehicles, regardless of whether the affected vehicles are still covered under Hyundai’s New Vehicle Limited Warranty. Additionally, Hyundai will provide owners of affected vehicles reimbursement for out-of-pocket expenses incurred to obtain a remedy for the recall condition in accordance with the reimbursement plan submitted to NHTSA on February 24, 2022. Q7: When will owners be notified?
A7: Owners of the subject vehicles will be notified via First Class mail by mid-April 2024. Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this important safety matter and continued commitment to Hyundai customers. 3 4
Key Contact Information
Dealer Support Contact Information Description Parts Techline Warranty HELP Line
Warranty Prior Approval (PA)Center Xtime Technical Support [email protected] 1-800-545-4515
1‐800‐325‐6604 1‐877‐446‐2922
[email protected]
[email protected] 1‐866‐984‐6355 Parts ordering hotline Vehicle Technical Support for Hyundai Dealer Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai Dealers Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes AutoLoop Technical Support [email protected] 1-877-850-2010 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes CDK Technical Support Customer Support
Hyundai Customer Care Center (Recall /CampaignQuestions)
Hyundai Recall /Campaign Website Hyundai Customer Care Center(GeneralQuestions)
HyundaiRoadside Assistance https://serviceconnect.support.cdk.com/ Contact Information 1‐855‐671‐3059
www.hyundaiusa.com/recall 1‐800‐633‐5151 1-800-243-7766 Assistance with Car Care Scheduling:
• Appointment / ShopCapacity Management / Campaign Integration / OperationCodes
Description
Customer questions or concerns related to recall or service campaigns
Updated information related to the specific recall or service campaign
Customers general questions, non‐campaign related HyundaiRoadside Assistance
Key Reference Information
Name Source
Campaign Central Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) -Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling Car Care Scheduling(Xtime) -Recall Appointment Notification 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAILFIELD” Parts – Campaign Parts Management (CPM) Procedure
Service Rental Car (SRC)Program Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing Recall Campaign Website NHTSAWebsite As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed. www.hyundaiusa.com/recall
www.safercar.gov

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