NHTSA Campaign Number: 17V801
Manufacturer Hyundai
Motor America
Components AIR BAGS
Potential Number of Units Affected 1,209
Inflator Component may Detach During Deployment
If the component detaches during deployment, the curtain air bag may not inflate properly during a crash, increasing the risk of injury. Additionally, if the detached component were to enter the vehicle occupant compartment, there could be an increased risk of occupant injury.
Summary
Hyundai Motor America (Hyundai) is recalling certain 2018 Santa Fe Sport vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Remedy
Hyundai will notify owners, and dealers will replace the driver and passenger side curtain air bags, free of charge. The recall is expected to begin February 9, 2018. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai’s number for this recall is 171.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Hyundai has a Recall
Important Recall 171 Information
Date: December 15, 2017
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Recall 171: 2018 Santa Fe Sport Side Curtain Airbag (Remedy Not Yet Available)
***IMPORTANT Dealer Stock and Retail Vehicles***
As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai has announced, but not yet launched, a safety recall in the United States to replace the side curtain airbag in certain model year 2018 Hyundai Santa Fe Sport vehicles produced between September 5, 2017 through November 30, 2017 at Hyundai Motor Manufacturing Alabama (“HMMA”) and Kia Motor Manufacturing Georgia (“KMMG”).
The VIN list is available in WebDCS. Check your dealership’s affected VIN list under the Service tab > Uncompleted Campaign VIN List. Vehicles not identified as impacted by an open recall can be immediately released for sale. Less than 4% of the 2018 Santa Fe vehicles in dealer inventory are affected by this recall.
Description
On the affected vehicles the side curtain airbag inflator diffuser may not have been manufactured to specification and may detach from the inflator body during curtain airbag deployment.
If the diffuser separates from the inflator body during a curtain airbag deployment, the airbag may not inflate properly during a crash, increasing the risk of injury.
Parts
- TBD. Additional details will be provided when the recall remedy is available.
Service Action
- We are currently making preparations to implement the recall remedy. A Technical Service Bulletin (TSB) will be provided when the remedy is available.
- For any affected vehicles that arrive at your dealership, please confirm with Hyundai Techline that there are no revised instructions and place the customer in a Service Rental Car (SRC).
- Refer to the below Customer FAQ section.
Customer Notification
Hyundai has begun reaching out to owners of the vehicles described above to return their vehicles to their Hyundai dealers. Customer notification letters of the recall are scheduled to be mailed beginning in January, 2018.
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Hyundai customers.
Hyundai Motor America
Customer FAQ
| Q1: | What is the issue? |
| A1: | On the affected vehicles the side curtain airbag inflator diffuser may not have been manufactured to specification and may detach from the inflator body during curtain airbag deployment. |
| Q2: | What is the safety concern? |
| A2: | If the diffuser separates from the inflator body during a curtain airbag deployment, the airbag may not inflate properly during a crash, increasing the risk of injury. Additionally, based on information provided by the supplier, it is unknown if a detached diffuser would remain contained within the airbag. If the detached diffuser were to enter the vehicle occupant compartment, there could be an increased risk of occupant injury. |
| Q3: | What are the affected vehicles? |
| A3: | Model year 2018 Hyundai Santa Fe Sport vehicles produced between September 5, 2017 through November 30, 2017 at Hyundai Motor Manufacturing Alabama (“HMMA”) and Kia Motor Manufacturing Georgia (“KMMG”). |
| Q4: | Have there been any accidents or injuries? |
| A4: | Hyundai is not aware of any accidents or injuries related to this condition. |
| Q5: | What will be done during the recall service? |
| A5: | Hyundai plans to replace the side curtain airbags in the affected vehicle. This procedure will be performed at no charge. |
| Q6: | Should customers have their vehicles inspected at their dealer to make sure they are safe? |
| A6: | If a customer owns an affected vehicle, they will receive written notification of the recall by first class mail. If they wish to have their vehicle inspected before receiving the recall letter, they can contact their Hyundai dealer to schedule an appointment. |
| Q7: | When will owners be notified? |
| A7: | Hyundai began notifying owners of the affected vehicles December 10, 2017. Customer notification letters of the recall are scheduled to be mailed beginning in January, 2018. If a customer wishes to have the dealer inspect their vehicle before receiving the recall letter, they can contact their Hyundai dealer to schedule an appointment. |
| Key Contact Information | ||
| Dealer Support | Contact Information | Description |
| Parts | [email protected] 1-800-545-4515 | Parts ordering hotline |
| Techline | 1‐800‐325‐6604 | Vehicle Technical Support for Hyundai Dealer Technicians |
| Warranty HELPREP Line | 1‐877‐446‐2922 | Warranty Claim questions for Hyundai Dealers |
| Warranty Prior Approval (PA) Center | 1‐844-371-3808 | Warranty Prior Approval (PA) Center for Hyundai Dealers |
| Xtime Technical Support | [email protected] 1‐866‐984‐6355 | Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign Integration / Operation Codes |
| Customer Support | Contact Information | Description |
| Hyundai Customer Care Center (Recall / Campaign Questions) | 1‐855‐671‐3059 | Customer questions or concerns related to recall or service campaigns |
| Hyundai Recall / Campaign Website | www.hyundaiusa.com/campaign171 | Updated information related to the specific recall or service campaign |
| Hyundai Customer Care Center (General Questions) | 1‐800‐633‐5151 | Customers general questions, non‐campaign related |
| Hyundai Roadside Assistance | 1-800-243-7766 | Hyundai Roadside Assistance |
| Key Reference Information | |
| Name | Source |
| Campaign Central | Consolidated repository of recall and service campaign info. Located on the service tab homepage in www.HyundaiDealer.com |
| Car Care Scheduling (Xtime) – Tutorials | www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling |
| Car Care Scheduling (Xtime) – Recall Appointment Notification | 1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” |
| Parts – Campaign Parts Management (CPM) Procedure | As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management |
| Service Rental Car (SRC) Program | www.HyundaiDealer.com > Service tab |
| Technical Service Bulletin (TSB) | www.HyundaiDealer.com > Service tab > Hyundai Tech Info |
| Uncompleted Campaign VIN Listing | A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. |
| Recall Campaign Website | www.hyundaiusa.com/recall www.hyundaiusa.com/campaign171 |
| NHTSA Website | www.safercar.gov |
JANUARY, 2018
18-01-008
DECEMBER, 2017
17-01-074
December 15, 2017
December 19, 2017
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