Recall Campaign 183 – Driver’s Side Door Latch And Door Channel Replacement – 2019 Hyundai Veloster

April 17, 2019 NHTSA CAMPAIGN NUMBER: 19V311000

Driver’s Door May Open During Side Impact Crash

The door opening could result in occupant ejection or increase the risk of injury in the event of a crash.

 

NHTSA Campaign Number: 19V311

Manufacturer Hyundai Motor America

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 12,438

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2019 Veloster vehicles. In certain side impact crashes, the driver’s door latch housing and locking cable can become damaged, allowing the driver’s side door to open.

 

Remedy

Hyundai will notify owners, and dealers will replace the driver’s side door latch assembly and lower channel, free of charge. The recall began June 17, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 183.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Hyundai has a Recall

 

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Recall 183 Dealer Best Practice 

Date: April 26, 2019 

Attn: Dealer Principal/General Manager/Service Manager/Parts Manager

Subject: Recall 183: 2019 Veloster Driver Side Door Latch TSB #19-01-015H (Remedy Available)

Updates To This Document	Date
• Initial Communication: Recall 183 TSB #19-01-015H (Remedy Available)	04/26/19

 

 

***IMPORTANT Dealer Stock and Retail Vehicles***

As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

 

Affected Vehicles

Hyundai Motor America is conducting a safety recall to replace the driver side (LH) door latch assembly and lower door channel on certain model year 2019 Hyundai Veloster vehicles produced from February 9, 2018 through January 30, 2019 by Hyundai Motor Company (“HMC”) in South Korea.

 

The affected vehicles include:

• Certain model year 2019 Hyundai Veloster vehicles produced from February 9, 2018 through January 30, 2019 by Hyundai Motor Company (“HMC”) in South Korea.

The recall affects approximately 12,500 vehicles.

Hyundai is initiating this action to ensure the safety and quality of its vehicles and the continued satisfaction of its customers.  

 

Description

In certain side impact crashes the driver door latch housing and cable can become damaged allowing the driver’s door to open.

 

Service Action

Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements.

• This recall can be completed quickly and does not require a hoist.

 

Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including

Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.

 

Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians.   Provide SRC or an alternative vehicle, as needed.  If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.

 

Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.

• This recall requires interior panels to be removed. Make sure to replace any broken clips or damaged seals.
• Always quality check your work and and clean any panels that may become dirty.
• If a part is found in need of replacement while performing Recall Campaign 183 and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.

 

Return – Review all completed campaigns/recalls and repairs to answer any customer questions. Also, schedule the customer’s next service.

 

Reconnect – Follow up for customer satisfaction.

 

Parts

Please see TSB #19-01-015H for parts details.

 

Customer Notification

This recall has been posted with NHTSA.  Hyundai will notify all owners of the vehicles described above to return their vehicles to their Hyundai dealers for repair. Customer notification letters are scheduled to be mailed starting May 2019.

Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.

 

Hyundai Motor America

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Q&A

 

Q1:  What is the problem? 

A1:  In certain side impact crashes the driver door latch housing and cable can become damaged allowing the driver’s door to open.

 

Q2:  Does this affect the passenger side doors?

A2:  No.  The passenger side doors are not affected by this issue.

 

Q3:  What is done during the recall service at the dealer?

A3:  Hyundai dealers will replace the driver door latch assembly and lower channel. The procedure will be performed at no charge.

 

Q4:  When will owners be notified?

A4:  Owners will be mailed notification letters beginning in May, 2019.

 

Q5:  Can the recall service be performed now (prior to receiving notice)?

A5: Yes.  Customers can contact their local Hyundai dealer to schedule a service appointment.   

 

Q6:  If a customer had this repair previously completed, how can they be reimbursed?

A6:  Hyundai has a Reimbursement Program in place if you previously had any repairs or expenses related to this recall.  Submit a request for reimbursement online at www.HyundaiUSA.com/recall.

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	Key Contact Information
Dealer Support	Contact Information	Description
Parts	HyundaiPartsHotline@MobisUSA.com 1-800-545-4515	Parts ordering hotline
Techline	1‐800‐325‐6604	Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line	1‐877‐446‐2922	Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center	1‐844-371-3808	Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support	Support@xtime.com 1‐866‐984‐6355	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support	Support@autoloop.com 1-877-850-2010	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support	https://serviceconnect.support.cdk.com/	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support	Contact Information	Description
Hyundai Customer Care Center (Recall / Campaign Questions)	1‐855‐671‐3059	Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website	www.hyundaiusa.com/recall	Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)	1‐800‐633‐5151	Customers general questions, non‐campaign related
Hyundai Roadside Assistance	1-800-243-7766	Hyundai Roadside Assistance

 

	Key Reference Information
Name	Source
Campaign Central	Consolidated repository of recall and service campaign dealer best practices.  Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials	www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification	1.     Log into Xtime 2.     Under the menu at the top left, select ‘CONFIGURE’ 3.     Under the dealership tab, click “EMAIL COMMUNICATION” 4.     Slide the toggle to “ADVANCED” 5.     Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure	As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program	www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)	www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing	A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website	www.hyundaiusa.com/recall
NHTSA Website	www.safercar.gov

 

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Technical Service Bulletin	GROUP	NUMBER
	RECALL	19-01-015H
	DATE	MODEL(S)
	APRIL, 2019	VELOSTER (JS) VELOSTER (JS N)
SUBJECT: 2019MY VELOSTER (JS) & VELOSTER (JS N) DRIVER’S SIDE DOOR LATCH AND DOOR CHANNEL REPLACEMENT (RECALL CAMPAIGN 183)

 

 

IMPORTANT

*** Dealer Stock and Retail Vehicles ***

Dealers must perform this Recall Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair.

When a vehicle arrives at the service department, access Hyundai Motor America’s “Warranty Vehicle Information” screen via WEBDCS to identify open Campaigns.

 

Description: This bulletin describes the procedure to replace the driver’s side door latch and lower door channel on certain 2019MY Veloster (JS) and Veloster (JS N) vehicles. In certain side impact crashes, the driver’s door latch housing and cable can become damaged allowing the driver’s door to open.

 

Applicable Vehicles: Certain 2019MYVeloster (JS) and Veloster (JS N) vehicles.

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service Advisors, Technicians, Body Shop Manager, Fleet Repair

Parts Information:
Part Name	Part Number	Qty.
Door Latch   (Driver’s Side)	81310-J3001QQH	1
Lower Door Channel	82550-J3000QQH	1

 

Warranty Information:

Model	Op Code	Operation	Op Time	Causal Part	Nature Code	Cause Code
Veloster (JS) Veloster (JS N)	91C010R0	DRIVER’S SIDE DOOR LATCH AND LOWER DOOR CHANNEL REPLACEMENT	0.5 M/H	81310- J3001QQH	I14	ZZ1

 

IMPORTANT:

NOTE 1: Submit Claim on Campaign Claim Entry Screen

NOTE 2: If a part is found in need of replacement while performing Recall Campaign 183 and the affected part is still under warranty, submit a separate claim using the same Repair Order.  If the affected part is out of warranty, submit a Prior Approval Request for goodwill consideration prior to performing the work.

 

Service Procedure: 

1. Open the driver’s side door (A).

NOTE

Be sure to place the driver’s side window in the fully rolled up position. 

2. Using an automotive trim removal tool, gently pry and remove the front inner door cover (B).

3. Open and remove the trim mounting cap (C), loosen and remove the screw.

Tightening Torque:

2.8 ~ 3.6 lb-ft (3.9 ~ 4.9 Nm)

4. Pull the front door trim at the lower edge (D) to separate the trim.

NOTICE

Be careful not to damage the clips.  If the trim clips are damaged, replace them with new ones.

5. Release the lock (E) and remove the door inside handle cage.
6. Disconnect the outside door handle connector (F).
7. Loosen and remove the lower door channel mounting nuts (J).
8. Disconnect the door trim connection connectors (H).
9. Partially separate the door trim seal section (I).

NOTICE

Be careful not to damage the door trim seal. If it gets damaged, replace it with a new one.

10. Loosen and remove the lower door channel mounting nuts (J).

Tightening Torque:

2.8 ~ 4.3 lb-ft (3.9 ~5.8 Nm)  

11. Remove the lower door channel (K).
12. Loosen and remove the door latch mounting screws (L).

Tightening Torque:

5.0 ~ 7.9 lb-ft (6.8 ~10.7 Nm)

13. Remove the hole plug (M). 

14. Loosen and remove the outside handle mounting bolt (N).

Tightening Torque: 

5.7 ~ 8.6 lb-ft (7.8 ~11.7 Nm) 

15. Pull the door handle out slightly (O) and remove the door cover (P). 

16. Push the outside handle (R) to the right and remove it.
17. Partially loosen the door latch rod mounting bolt (S).

Tightening Torque:

2.8 ~ 5.7 lb-ft (3.9 ~7.6 Nm)

18. Squeeze the upper and lower sides of the door latch rod mounting clip (T) at the same time and remove it.

NOTE

When removing the mounting clip, wrap the end of the tool with tape.

19. Remove the door latch (U).
20. Take care not to damage the trim seal when removing the latch cable (V).

NOTICE

Be careful not to damage the door trim seal. If it gets damaged, replace it with a new one. 

21. Unclip the rod lock (W) and remove the rod (X).

22. Remove the latch rod (Y) from the door latch (Z) that was removed from the vehicle. Keep it as it is needed for the new door latch.

23. If vehicle is Smart Key equipped, remove the Smart Key wire (AA) from the door latch (BB) that was removed from the vehicle. Keep it as it is needed for the new door latch.

24. If vehicle is Smart Key equipped, remove the wire mounting connector (CC) from the door latch. Keep it as it is needed for the new door latch.

NOTICE

Be careful not to damage the mounting connector. If it gets damaged, replace it with a new one.

25. Using the new door latch and new lower door channel, reinstall the removed parts in reverse order of removal.

1. 1. If vehicle is Smart Key equipped, be sure to reuse the wire mounting connector, wire, and door latch rod on the new door latch.
   2. If vehicle is non-Smart Key equipped, be sure to reuse the door latch rod on the new door latch.

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IMPORTANT SAFETY RECALL

2019 Veloster Driver Door Latch

 

This is an important Safety Recall. Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. This repair will be performed at NO CHARGE to you. To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign183

 

This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX

 

Dear <FirstName LastName,>

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in certain model year 2019 Veloster vehicles produced between February 9, 2018 and January 30, 2019 by Hyundai Motor Company (“HMC”) in South Korea. Our records indicate that your vehicle is affected.

 

What is the problem?

In certain side impact crashes the driver door latch housing and cable can become damaged, allowing the driver’s side door to open.  The door opening could result in occupant ejection or increase the risk of injury in the event of a crash.

 

What will Hyundai do?

Your Hyundai dealer will replace the driver side door latch assembly and lower channel. This procedure will be performed at NO CHARGE to you.

 

What should you do?

Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.

The actual time required to perform the installation will take less than one hour, however your vehicle may be needed longer, therefore we recommend scheduling a service appointment to minimize inconvenience.

 

If you have other questions

If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or

Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://----escape_sem_autolink_uri:e7ee714bd7a5912f5553329bc67b999f----

Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.

Hyundai Motor America

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
HYUNDAI	VELOSTER	2019

 

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8 Associated Documents

Defect Notice 573 Report

RCLRPT-19V311-8134.PDF 213.847KB

 

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Recall Acknowledgement

RCAK-19V311-7092.pdf 245.738KB

 

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Remedy Instructions and TSB

RCRIT-19V311-9944.pdf 1713.393KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V311-0399.PDF 211.147KB

 

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V311-2087.PDF 211.349KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V311-4375.PDF 211.253KB

 

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Manufacturer Notices(to Dealers, etc.) – Initial Communication: 2019 Veloster Driver Side Door Latch TSB #19-01-015H (Remedy Available)

RCMN-19V311-7867.pdf 170.086KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V311-2604.pdf 182.996KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V311&docType=RCL

 

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