Engine Management Software Update (Recall Campaign 182) – 2013 Hyundai Veloster

March 14, 2019

Ignition Timing may Damage Engine

Engine damage can increase the risk of a fire or cause an engine stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V204

Manufacturer Hyundai Motor America

Components ELECTRICAL SYSTEM, ENGINE

Potential Number of Units Affected 16,487

 

Summary

Hyundai Motor America (Hyundai) is recalling certain 2013 Veloster vehicles that are equipped with 1.6 liter turbo engines. The engine management software may cause premature ignition (pre-ignition) of the air/fuel mixture in the engine. The resulting excessive cylinder pressure may damage the engine.

 

Remedy

Hyundai will notify owners, and dealers will update the engine management software, free of charge. The recall is expected to begin May 13, 2019. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai’s number for this recall is 182.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Hyundai has a Recall

 

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Technical Service Bulletin	GROUP CAMPAIGN	NUMBER 19-01-018H
	DATE JUNE 2019	MODEL(S) VELOSTER (FS)
SUBJECT: ENGINE MANAGEMENT SOFTWARE UPDATE (RECALL CAMPAIGN 182)

 

IMPORTANT

*** Retail Vehicles ***

Dealers must perform this Campaign on all affected vehicles whenever an affected vehicle is in the shop for any maintenance or repair.

When a vehicle arrives at the Service Department, access Hyundai Motor America’s “Warranty Vehicle Information” screen via WEBDCS to identify open Campaigns.

 

Description: This bulletin describes the procedure to update the engine ECM (Engine Control Module) on certain 2013MY Veloster vehicles equipped with 1.6L Turbo engines. The engine management software may cause premature ignition (pre-ignition) of the air/fuel mixture in the engine. Pre-ignition in an engine cylinder could cause excessive cylinder pressure eventually leading to engine damage. Engine damage can increase the risk of a fire or cause an engine stall.

 

Applicable Vehicles:

Certain 2013 MY Veloster (FS) vehicles with 1.6L Turbo engines

 

GDS Information: 

System Selection: ENGINE 

EVENT #	DESCRIPTION
541	GDI PRE-IGNITION CONTROL LOGIC IMPROVEMENT

 

ROM ID Information Table: 

VEHICLE	ENGINE	TM	ECU P/No.	ROM ID
				OLD	NEW
13MY Veloster (FS)	1.6T-GDI	AT	39118-2BBK5	GTFS-CNU6PS00C00 GTFS-CNU6PS01C00 GTFS-CNU6PS02C00 GTFS-CNU6PS03C00 GTFS-FNU6PF02C00	GTFS-FNU6PF03C00
			39118-2BBJ5	GTFS-CNU6QS00C00 GTFS-CNU6QS01C00 GTFS-CNU6QS02C00 GTFS-CNU6QS03C00 GTFS-FNU6QF02C00	GTFS-FNU6QF03C00
		MT	39118-2BBK0	GTFS-CNU6ES00600 GTFS-CNU6ES01600 GTFS-CNU6ES02600 GTFS-CNU6ES03600 GTFS-FNU6EF03600	GTFS-FNU6EF04600
			39118-2BBJ0	GTFS-CNU6FS00600 GTFS-CNU6FS01600 GTFS-CNU6FS02600 GTFS-CNU6FS03600 GTFS-FNU6FF03600	GTFS-FNU6FF04600

 

Warranty Information: 

MODEL	OP CODE	OPERATION	OP TIME	CAUSAL PART NO.	NATURE CODE	CAUSE CODE
13MY Veloster (FS)	91C018R0	ECM UPDATE	0.3 M/H	39118-2BBJ5	I3T	ZZ3

 

NOTE 1:  Submit Claim on Campaign Claim Entry Screen

NOTE 2: If a part is found in need of replacement while performing this campaign and the affected part is still under warranty, submit a separate claim using the same Repair Order. If the affected part(s) are out of warranty, submit a Prior Approval (PA) request for goodwill consideration prior to completing the Campaign.

 

Service Procedure:

NOTICE

• Perform the software update in Auto Mode first. Perform the update in Manual Mode only if necessary.
• Check the ROM ID of the vehicle’s ECM and cluster and reference the ROM ID Information Table before attempting any updates.
• Ensure the GDS Mobile and the vehicle’s battery are fully charged. Run the engine to charge the battery if necessary before attempting any updates.
• Turn off all lamps and do not leave the head lamp switch in auto mode. Turn off all accessories (including heater, A/C, blower, radio, seat warmer, defroster, etc.). Do  not allow the battery to be discharged during update.
• Perform update with the ignition switch in the ON position.
• Be careful not to disconnect any cables connected to the vehicle or scan tool during update.
• Do not start the engine during update.
• Do not turn off the ignition switch during update unless specifically directed by the GDS Mobile.

 

1. Perform GDS software update:

• Refer to TSB 15-GI-001 for the tablet-based Mobile GDS ECU update procedures.
• Refer to TSB 15-GI-002 for the PC-based GDS ECU update procedures. 

2. After successful completion of the software update, check for Diagnostic Trouble Codes in ALL menus and erase any DTC.

3. Erase the DTC in the BlueLink system per TSB 12-BE-005-2.

4. Ensure no warning lights are present to complete the procedure.

 

Manual Mode Update Passwords: 

Model	Description	Password
13MY Veloster (FS)	FS 1.6T-GDI AT -IMMO 39118-2BBK5	5281
	FS 1.6T-GDI MT -IMMO 39118-2BBK0	0281
	FS 1.6T-GDI AT +IMMO 39118-2BBJ5	6281
	FS 1.6T-GDI MT +IMMO 39118-2BBJ0	1281

 

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IMPORTANT SAFETY RECALL

2013 Veloster Engine Management Software

 

This is an important Safety Recall. Please contact your nearest Hyundai dealer to schedule the repair as soon as possible. This repair will be performed at NO CHARGE to you. To locate your nearest Hyundai dealer and schedule your appointment please visit: www.HyundaiUSA.com/Campaign182

 

This notice applies to your Hyundai, VIN: XXXXXXXXXXXXXXXXX

 

Dear <FirstName LastName,>

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Hyundai has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. Hyundai is conducting a safety recall in the United States to reprogram the engine management software in Certain Model Year 2013 Hyundai Veloster vehicles equipped with 1.6 liter engines produced from April 26, 2012 to October 16, 2013 by Hyundai Motor Company at the Ulsan plant in the Republic of Korea. Our records indicate that your vehicle is affected.

 

What is the problem?

The engine management software in the subject vehicles could cause premature ignition of air/fuel mixture in the engine cylinder (“pre-ignition”). Pre-ignition in an engine cylinder could cause excessive cylinder pressure eventually leading to engine damage. A damaged engine could lead to a high-speed stall, increasing the risk of a crash, or a vehicle fire.

 

What will Hyundai do?

Your Hyundai dealer will reprogram the engine management software. This procedure will be performed at NO CHARGE to you.

 

What should you do?

Please contact your nearest Hyundai dealer to schedule the recall repair as soon as possible.

The actual time required to reprogram the engine management software will take less than one hour, however your vehicle may be needed longer; therefore we recommend scheduling a service appointment to minimize inconvenience.

 

If you have other questions

If you require further assistance, you may contact the Hyundai Customer Care Center at 1-855-371-9460. If you believe that the dealer or Hyundai has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

 

Thank you for your attention to this important safety matter. We apologize for any inconvenience this may have caused you.

 

Hyundai Motor America

 

If you are a vehicle lessor, Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

No longer own this vehicle?

Changes to your name, address, or if you no longer own this vehicle — Update your information and return this form using the enclosed postage-paid envelope.

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Recall 182 Dealer Best Practice

 

Date: May 30, 2019

 

Attn: Dealer Principal/General Manager/Service Manager/Parts Manager

Subject: Recall 182: FS Veloster 1.6T Engine Management Software TSB # 19-01-018H (Remedy Available)

Updates To This Document	Date
• Update: Recall 182 TSB #19-01-018H (Remedy Available)	05/30/19

 

***IMPORTANT Retail Vehicles***

As required by federal law, dealers must not deliver new vehicles for sale or for lease to customers until all open recalls have been performed. Dealers should also perform all open recalls on used vehicles, demo and rental vehicles prior to placing them into customer use and whenever an affected vehicle is in the shop for any maintenance or repair.

Affected Vehicles

Hyundai Motor America has announced a safety recall to reprogram the engine management software in certain model year 2013 Hyundai Veloster vehicles equipped with a 1.6 liter turbo engine produced from April 26, 2012 to October 16, 2013 by Hyundai Motor Company at the Ulsan plant in the Republic of Korea.

 

The affected vehicles include:

• Certain model year 2013 Hyundai Veloster vehicles equipped with a 1.6 liter turbo engine

The recall affects approximately 16,500 vehicles.

Hyundai is initiating this action to ensure the safety and quality of its vehicles and the continued satisfaction of its customers.  

 

Description

The engine management software in the subject vehicles could cause premature ignition of air/fuel mixture in the engine cylinder (“preignition”).  Pre-ignition in an engine cylinder could cause excessive cylinder pressure, eventually leading to engine damage.  A damaged engine could lead to a high-speed stall and, in limited cases, a vehicle fire.

 

Service Action

Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. 

Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including

Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed.

• This campaign can be completed quickly and does not require a hoist.

 

Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians.   Provide SRC or an alternative vehicle, as needed.  If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement.

 

Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work.

• To verify the vehicle is affected, be sure to check the ROM ID of the vehicle’s ECM and reference the ROM ID

Information Table before attempting any updates.

• Refer to TSB 15-GI-001 for the tablet-based Mobile GDS ECU update
• Refer to TSB 15-GI-002 for the PC-based GDS ECU update procedures
• Perform the software update in Auto mode first. Perform the update in Manual mode only if necessary.
• Ensure the GDS Mobile is fully charged
• This campaign requires the vehicle’s battery voltage to be above 12 volts for software update to be performed. You can maintain vehicle battery voltage by connecting a charger to the battery or operate the vehicle in Ready mode for at least 20 minutes to ensure an adequate battery state of charge for reliable update results.
• After successful completion of the software update, check for Diagnostic Trouble Codes in ALL menus and erase any DTC
• Erase the DTC in the Blue Link system per TSB 12-BE-005-2.
• Ensure no warning lights are present to complete the procedure.

Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service.

 

Reconnect – Follow up for customer satisfaction.

 

Parts

No additional parts are required.  Please see TSB #19-01-018H for ROM ID information.

 

Customer Notification

This recall has been posted with NHTSA.  Notification letters informing owners of the recall will be mailed early June, 2019.

 

Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.

 

Hyundai Motor America

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Q&A

Q1:  What is the problem? 

A1:  The engine management software in the subject vehicles could cause premature ignition of air/fuel mixture in the engine cylinder (“pre-ignition”).  Pre-ignition in an engine cylinder could cause excessive cylinder pressure eventually leading to engine damage.  A damaged engine could lead to a high-speed stall and, in limited cases, a vehicle fire.

 

Q2:  What is done during the recall service at the dealer?

A2:  Hyundai dealers will reprogram the engine management software.  The procedure will be performed at no cost to vehicle owners.

 

Q3:  When will owners be notified?

A3:  Owners will be mailed notification letters early June, 2019.

 

Q5:  If a customer had this repair previously completed, how can they be reimbursed?

A5:  Hyundai has a Reimbursement Program in place if you previously had any repairs or expenses related to this recall.  Submit a request for reimbursement online at www.HyundaiUSA.com/recall

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Key Contact Information

Dealer Support	Contact Information	Description
Parts	HyundaiPartsHotline@MobisUSA.com 1-800-545-4515	Parts ordering hotline
Techline	1‐800‐325‐6604	Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELPREP Line	1‐877‐446‐2922	Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center	1‐844-371-3808	Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support	Support@xtime.com 1‐866‐984‐6355	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
AutoLoop Technical Support	Support@autoloop.com 1-877-850-2010	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
CDK Technical Support	https://serviceconnect.support.cdk.com/	Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes
Customer Support	Contact Information	Description
Hyundai Customer Care Center (Recall / Campaign Questions)	1‐855‐671‐3059	Customer questions or concerns related to recall or service campaigns
Hyundai Recall / Campaign Website	www.hyundaiusa.com/recall	Updated information related to the specific recall or service campaign
Hyundai Customer Care Center (General Questions)	1‐800‐633‐5151	Customers general questions, non‐campaign related
Hyundai Roadside Assistance	1-800-243-7766	Hyundai Roadside Assistance

 

	Key Reference Information
Name	Source
Campaign Central	Consolidated repository of recall and service campaign dealer best practices.  Located on the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) – Tutorials	www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) – Recall Appointment Notification	1.     Log into Xtime 2.     Under the menu at the top left, select ‘CONFIGURE’ 3.     Under the dealership tab, click “EMAIL COMMUNICATION” 4.     Slide the toggle to “ADVANCED” 5.     Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM) Procedure	As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program	www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)	www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing	A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website	www.hyundaiusa.com/recall
NHTSA Website	www.safercar.gov

 

 

Appendix

Updates To This Document	Date
• Initial Communication: Recall 182 (Remedy Not Yet Available)	03/29/19

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
HYUNDAI	VELOSTER	2013

 

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7 Associated Documents

Defect Notice 573 Report

RCLRPT-19V204-6690.PDF 214.296KB

 

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Recall Acknowledgement

RCAK-19V204-4258.pdf 245.573KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V204-2436.pdf 141.838KB

 

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Remedy Instructions and TSB

RCRIT-19V204-6483.pdf 228.579KB

 

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V204-2177.PDF 211.135KB

 

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Manufacturer Notices(to Dealers, etc.) – Update: Recall 182: FS Veloster 1.6T Engine Management Software TSB # 19-01-018H (Remedy Available)

RCMN-19V204-1834.pdf 187.924KB

 

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V204-3810.PDF 211.242KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V204&docType=RCL

 

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1 Associated Investigation

Non-crash Fires
NHTSA ID: DP18003
Dated opened: August 21, 2018

On June 11, 2018, the Center for Auto Safety (CAS) petitioned NHTSA to conduct a defect investigation into non-crash fires on model year 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. The CAS petition cited at least 120 Vehicle Owner Questionnaire (VOQ) reports of fires and additional 229 VOQs of melted wires, smoke and/or burning odors, indicating potential fires on these vehicles, as of June 7, 2018.

ODI’s preliminary review of the VOQs indicates the majority of the reported fires appears to be related to the engine failures covered by two current Recall Queries: RQ17-003 on Kia vehicles and RQ17-004 on Hyundai vehicles. ODI is opening a Defect Petition to review the petition, VOQs, Early Warning Data, and other information on the subject vehicles followed by a decision to grant or deny the petition.

The following VOQ numbers (120 fire reports) are cited by the petitioner and can be viewed at www.nhtsa.gov.

10341928 10386128 10398744 10429442 10436180 10441602 10465924 10476823 10482868 10503081 10534292 10547548 10553823 10555125 10558870 10560485 10572612 10587361 10645013 10650571 10661186 10692124 10693248 10694186 10702294 10705662 10714982 10726832 10748707 10748982 10779962 10783067 10785478 10786603 10787041 10787681 10806151 10806344 10808477 10812040 10821034 10824280 10846035 10850516 10852467 10861488 10873251 10883323 10884112 10892633 10894943 10895904 10901907 10903380 10903804 10905594 10914540 10918948 10920235 10926855 10930342 10938549 10949004 10957216 10958524 10965933 10968692 10970145 10971800 10972006 10978698 10980295 10984187 10985144 10991332 10991353 10991729 11005870 11010849 11012450 11012531 11012907 11013481 11015550 11015830 11016078 11016332 11022683 11022912 11024053 11031971 11043333 11044183 11045499 11047022 11052937 11057393 11058273 11060659 11062637 11065937 11066433 11066583 11071675 11073341 11074148 11075310 11076296 11080980 11081758 11082829 11090028 11090119 11090295 11091115 11093994 11097211 11097793 11097934 11098807

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Hyundai Reprogramming

J2534 Diagnostic & Reprogramming - Hyundai

 

J2534 Reprogramming Software:

The Hyundai Motor America (HMA) J2534 reprogramming software allows for a common method of communication between aPC and a vehicle electronic control unit (ECU). U.S. EPA and CARB regulations mandate that all 2004 and later vehicle powertrain ECUs support emission-related reprogramming.

 

Vehicle Communication Interfaces (VCI)

The Hyundai J2534 Reprogramming and Diagnostic Tool software supports a SAE J2534-1/2 compliant passthru VCI device for use on Hyundai vehicles sold in the US. The devices, firmware, and application programming interfaces listed below have been tested by HMA and under no circumstances do we recommend the use of a non-approved J2534 device. HMA has worked closely with the following J2534 device manufacturers to ensure the hardware and software comply with all J2534-1/2 specifications.

 

	CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
	CarDAQ-Plus
	CarDAQ-M
	SuperGoose-Plus J2534 OEM Vehicle Interface
	Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
	RAP2 OEM J2534 Remote Reprogramming Tool
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	GODIAG J2534

 

https://www.hyundaitechinfo.com/external/j2534_diagnostics_and_programming.aspx

 

www.hyundaitechinfo.com

 

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